Press Kit
2023
2
Virgin Atlantic History
Year
Event
June 1984
The VS1 took off from Gatwick to Newark, the first Virgin Atlantic flight.
1985
Virgin Holidays launched, offering premium long-haul breaks to the
package holiday market
1987
By 1987, Virgin Atlantic had flown its first one million customers
1989
Virgin Atlantic becomes the first airline to introduce individual Sony
Video Walkman’s for customers in Upper Class
1989
Freeway, the first Virgin Atlantic Frequent Flyer Programme is launched.
It was later renamed Flying Club
1990
Virgin Atlantic opens its first airport lounge at London Gatwick
1990
Onboard defibrillators are introduced onboard Virgin Atlantic aircraft.
The first airline to do so.
1991
Individual TV screens introduced onboard showing a choice of
channels to passengers in all classes. Virgin Atlantic became the first
operating wide-bodied aircraft to offer these systems which went on to
become an industry standard.
1991
Virgin Atlantic became the first UK airline to offer SMS texting and email
facilities onboard
July 1991
Virgin Atlantic began operations at London Heathrow
March 1992
Mid Class (later rebranded Premium), an enhanced economy product
with bigger seats, more legroom introduced. Another world first for
Virgin Atlantic.
1993
The Heathrow Clubhouse opens for the first time, launching the brand.
In the same year we also launched the first airport lounge outside of
the UK at Boston
1993
The first Airbus A340-300 joins the Virgin Atlantic fleet. G-VRED, Lady in
Red was named by Princess Diana
1994
Virgin Atlantic pilot Yvonne Kershaw became the first British woman to
Captain a Boeing 747
1997
The Virgin Atlantic website launches
December 1999
Richard Branson sells a 49% stake in Virgin Atlantic to Singapore Airlines
for £600m, valuing the company at £1.2b
2003
Virgin Atlantic operated the first aid flight to Basra in Iraq bringing
much needed relief aid to the country, among the first non-military
aircraft to fly into the city since 1990.
The flight carried 60 tonnes of
medical supplies and a volunteer medical team.
November 2003
The Upper-Class Suite launches and goes on to win several prestigious
design awards.
2003
Change for Children is introduced making Virgin Atlantic the first airline
to collect spare foreign currency as donations on flights, via an on-
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board charity appeal. This led the way for many other airlines to do the
same and has raised untold amounts for good causes.
2004
Her Majesty Queen Elizabeth II names G-VEIL in a ceremony at the
Airbus factory in Toulouse
2007
Virgin Atlantic’s new Terminal 3 at London Heathrow opened by the
Spice Girls.
2007
‘Change is in the Air’, the Virgin Atlantic sustainability programme
launches
2008
The world’s first biofuel flight from London to Amsterdam, on a Virgin
Atlantic Boeing 747 proves the feasibility and benefits of sustainable
aviation fuel
2010
55 tonnes of aid to support relief work in Haiti is flown on a Virgin
Atlantic flight to Miami
2011
Virgin Holidays become the founding sponsor of the Attitude Awards.
2012
Virgin Atlantic announces a new partnership with Lanzatech to
produce the world’s first low carbon aviation fuel
2012
For the first time, UK airline customers can make phone calls from
35,000 feet, onboard Virgin Atlantic aircraft.
2014
Delta purchases a 49% stake in Virgin Atlantic from Singapore Airlines
2014
Virgin Atlantic flies aid into the Philippines after Typhoon Haiyan
2014
Virgin Atlantic takes delivery of its first Boeing 787 and celebrates by
live streaming the world’s first concert from over the Atlantic Ocean
2014
Vivienne Westwood designs the next iteration of the Virgin Atlantic
uniform using innovative materials, made in part with recycled plastic.
2014
Upper Class customers are the first in the world to be offered onesies
onboard, created by Norwegian designers OnePiece
2016
One Water partners with Virgin Atlantic to supply their ethical water
onboard.
July 2016
Richard Branson flies into the Farnborough air show to announce Virgin
Atlantic order of Airbus A350-1000s
November 2016
Virgin Atlantic completes the biggest digital project in its history,
switching to Air4 systems on Deltamatic in partnership with Delta
December 2016
The first Virgin Holidays V-room lounge opens at Gatwick Airport
2016
Delta moves to Terminal 3 to co-locate with Virgin Atlantic
2017
Virgin Atlantic became the first airline to offer fleet wide Wi-Fi onboard
its aircraft
2017
Virgin Holidays announces it will no longer promote or sell attractions or
hotels that feature captive cetaceans
2017
Virgin Atlantic became the first airline to offer in-flight entertainment for
visually impaired customers
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2017
The London and Brighton Pride events are sponsored by Virgin Atlantic
and Virgin Holidays
2018
Female Virgin Atlantic uniform wearers are no longer required to wear
make-up and can choose between trousers and skirts in new uniform
policy.
2018
Mile High Tea launches in all three classes on Virgin Atlantic flights.
2018
Virgin Atlantic introduces three new ways to fly economy, with
Economy Light, Economy Classic and Economy Delight hitting the
market
October 2018
The world's first commercial flight using Lanzatech's SAF operates on a
Virgin Atlantic Boeing 747 from Orlando to London Gatwick. The flight
demonstrates that alternative fuels are a viable alternative to
traditional kerosene.
January 2019
The world’s first no-lo low alcohol-, and alcohol-free drinks menu
launched by Virgin Atlantic onboard and in its lounges
February 2019
Virgin Atlantic announces a new joint venture partnership with Air
France KLM
April 2019
New flying icons that are more diversely representative of the men and
women of Britain and introduced for the next generation of Virgin
Atlantic aircraft.
June 2019
The world’s first Pride Flight, crewed exclusively by members of the
Virgin Atlantic LGTBQ+ community, flies into New York for the World
Pride event.
June 2019
An agreement for 16 A330-900neos announced by Virgin Atlantic,
securing its most fuel-efficient fleet in its history (estimated to be
approximately 32% more fuel efficient compared to Virgin Atlantic's
2014 fleet).
September 2019
Delivery of the first of Virgin Atlantic’s 12 Airbus A350-1000s, featuring a
full redesign of the cabin and introduction of a social 'Loft' space.
September 2019
A partnership with Barbie to promote awareness of STEM based
careers for young women is announced. The campaign used Barbie
dolls modelled on Virgin Atlantic pilots, engineers, and cabin crew.
March 2020
The first cargo-only flight in Virgin Atlantic’s history, transports essential
medical and pharmaceutical goods from London to New York.
April 2020
Essential medical supplies and PPE equipment for the UK National
Health Service is transported a special Virgin Atlantic charter flight from
Shanghai to London.
April 2020
In response to travel restrictions resulting from the COVID-19 pandemic,
Virgin Atlantic halts its passenger flights to and from Shanghai.
September 2020
Virgin Atlantic completes a £1.2 billion privately funded solvent
recapitalisation, which was subsequently increased to a total of £1.5
billion as of 30 June 2021 with the receipt of additional support from
shareholders and creditors as well as the completion of sale and
leaseback transactions in the first three months of 2021.
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November 2020
New capabilities in readiness to handle the logistical complexities of
distributing COVID-19 vaccines on its global network announced by
Virgin Atlantic Cargo.
December 2020
The remaining Boeing 747-400 aircraft retired. The fleet have been
replaced by the more efficient Airbus A350.
December 2020
During the pandemic, Virgin Atlantic volunteers help administer
vaccines, deliver food, and provide relaxing spaces for NHS staff
December 2020
Virgin Atlantic new services to Pakistan flying to Islamabad and Lahore
from London Heathrow and to Islamabad from Manchester
March 2021
In 12 months, the Virgin Atlantic Cargo team have shipped 8.5 million
kilos of vital PPE equipment and opened 12 new cargo only routes.
April 2021
Virgin Atlantic launches ASMR inspired video capturing the sights and
sounds of travel
June 2021
Virgin Atlantic signs a non-binding memorandum of understanding
with Vertical Aerospace to pioneer sustainable and zero emissions
short haul air travel in the United Kingdom.
August 2021
Storegga and Virgin Atlantic partner to develop direct air capture
carbon solutions in the UK.
September 2021
Virgin Atlantic announce a six-month extension to its Flying Club
members’ tier status, amounting to a total two years’ worth of
extensions in total.
September 2021
Virgin Atlantic unveils “The Booth” a unique social space on its leisure
A350 aircraft
October 2021
Twice weekly services from London Heathrow to St Vincent and the
Grenadines launch
November 2021
Virgin Atlantic launches twice weekly services to The Bahamas
December 2021
New services from Edinburgh to Barbados launch as well as flights from
Heathrow to St Lucia
March 2022
Flights launch from Edinburgh to Orlando
March 2022
Virgin Atlantic supported MDA UK, Save a Child and Dnipro Kids to
bring over 50 Ukrainian orphans and their guardians from Poland to the
UK.
May 2022
New four times weekly services launch to Austin, Texas
May 2022
Virgin Atlantic Cargo opened a new state-of-the-art cargo centre at
London Heathrow airport
The cargo business also reported that in 2021, it operated 1,633 cargo
dedicated sectors and delivered a record revenue of £448m up more
than 200% vs 2019 and 40% vs 2020 respectively.
June 2022
Virgin Atlantic launched its Flying Club Guaranteed Availability initiative,
which ensures reward seats availability on every flight.
In addition, Gold members also have a new benefit of Gold Reward
Seats, which gives the option to turn any seat into a reward seat by using
double Virgin Points.
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September 2022
Virgin Atlantic announces plans to join SkyTeam in early 2023
October 2022
Virgin Atlantic’s first A330neo aircraft takes to the skies flying customers
to Boston
November 2022
Virgin Atlantic launched daily services to Tampa, Florida
November 2022
Daily services to Cape Town, South Africa launched
November 2022
Virgin Atlantic named number one on Newsweek’s list of the UK’s Top
100 Most Loved Workplaces for 2022
November 2022
Virgin Atlantic announces new routes to the Maldives and Turks &
Caicos, coming in W23
January 2023
Virgin Atlantic names its newest aircraft in honour of Her Majesty,
Queen Elizabeth II. The airline’s fourth Airbus A330neo is known as
‘Queen of the Skies’ with royal registration G-VEII, in tribute to the late
monarch
February 2023
Virgin Atlantic announces its highly anticipated return to Shanghai
from 1
st
May 2023, 859 days since the last flight in December 2020
7
Financial Results
Group Turnover
Year ended
(£m)
31 July 1989
106.8
31 July 1990
208.8
31 October 1991 (15 months
ended)
382.9
31 October 1992
356.9
31 October 1993
400.9
31 October 1994
503.4
31 August 1995 (10 months
ended)
507.0
30 April 1996 (8 months ended)
440.0
30 April 1997
785.1
30 April 1998
942.3
30 April 1999
1,066.6
30 April 2000
1,267.6
30 April 2001
1,517.5
30 April 2002
1,415.6
30 April 2003
1,401.2
28 February 2004 (10 months
ended)
1,272.0
28 February 2005
1,630.2
28 February 2006 **
1,912.3
28 February 2007 **
2,141.4
28 February 2008 **
2,336.8
28 February 2009
2,578.7
28 February 2010
2,356.6
28 February 2011
2.7 billion
28 February 2012
2.74 billion
28 February 2013
2.87 billion
31
st
December 2013
2.57 billion
31
st
December 2014
2.9 billion
31
st
December 2015
2.78 billion
31
st
December 2016
2.69 billion
31
st
December 2017
2.7 billion
31
st
December 2018
2.8 billion
31
st
December 2019
2.9 billion
31
st
December 2020
868
31
st
December 2021
982
** excluding Virgin Nigeria
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Our Fleet
Virgin Atlantic’s fleet comprises 40 aircraft, including 17 Boeing 787-9s, 10 Airbus A330-300s and 9
Airbus A350-1000s. In 2022 the airline welcomed the first of 16 A330-900 neos.
Registratio
n
Aircraft
Type
Aircraft Name
J
W
Y+
Y
Total
G‐VSXY
A330-343
Beauty Queen
31
48
28
157
264
G‐VKSS
A330-343
Mademoiselle
Rouge
31
48
28
157
264
G‐VLUV
A330-343
Lady Love
31
48
28
157
264
G‐VGEM
A330-343
Diamond Girl
31
48
28
157
264
G‐VINE
A330-343
Champagne Girl
31
48
28
157
264
G‐VRAY
A330-343
Miss Sunshine
31
48
28
157
264
G‐VNYC
A330-343
Uptown Girl
31
48
28
157
264
G‐VGBR
A330-343
Golden Girl
31
48
28
157
264
G‐VWAG
A330-343
Miss England
31
48
28
157
264
G‐VUFO
A330-343
Lady Stardust
31
48
28
157
264
G-VNEW
787-91R
Birthday Girl
31
35
36
156
258
G-VAHH
787-91R
Dream Girl
31
35
36
156
258
G-VOOH
787-91R
Miss Chief
31
35
36
156
258
G-VZIG
787-91R
Dream Jeannie
31
35
36
156
258
G-VYUM
787-91R
Ruby Murray
31
35
36
156
258
G-VWHO
787-91R
Mystery Girl
31
35
36
156
258
G-VCRU
787-91R
Olivia-Rae
31
35
36
156
258
G-VSPY
787-91R
Miss Moneypenny
31
35
36
156
258
G-VOWS
787-91R
Maid Marian
31
35
36
156
258
G-VDIA
787-91R
Lady in the Sky
31
35
36
156
258
G-VBZZ
787-91R
Queen Bee
31
35
36
156
258
G-VMAP
787-91R
West End Girl
31
35
36
156
258
G-VFAN
787-91R
Pin up Girl
31
35
36
156
258
G-VBOW
787-91R
Pearly Queen
31
35
36
156
258
G-VWOO
787-91R
Leading Lady
31
35
36
156
258
G-VBEL
787-91R
Lady Freedom
31
35
36
156
258
9
G-VNYL
787-91R
Penny Lane
31
35
36
156
258
G-VLUX
A350-1000
Red Velvet
44
56
36
199
335
G-VPOP
A350-1000
Mamma Mia
44
56
36
199
335
G-VPRD
A350-1000
Rain Bow
44
56
36
199
335
G-VJAM
A350-1000
Queen of Hearts
44
56
36
199
335
G-VDOT
A350-1000
Ruby Slipper
44
56
36
199
335
G-VRNB
A350-1000
Purple Rain
44
56
36
199
335
G-VTEA
A350-1000
Rosie Lee
44
56
36
199
335
G-VEVE
A350-1000
Fearless Lady
16
56
45
325
397
G-VLIB
A350-1000
Lady Emmeline
16
56
45
325
397
G-VJAZ
A330-
900neo
Billie Holiday
32
46
28
156
262
G-VTOM
A330-
900neo
Space Oddity
32
46
28
156
262
G-VLDY
A330-
900neo
Eliza Doolittle
32
46
28
156
262
G-VEII
(delivery in
March 23)
A330-
900neo
Queen of the Skies
32
46
28
156
262
Airbus A330-300 basic facts
Virgin Atlantic’s A330-300 was first launched on 2nd April 2010, operating between Manchester and
Orlando. The Airbus A330-300 is the largest member of the twin engine A330 family, has a Wingspan
– 198 feet (60.3 metres) and has an overall length – 209 feet (63.69 metres). An A330 takes off every
57 seconds somewhere in the world.
Boeing 787-9 basic facts
The Boeing 787-9 entered the Virgin Atlantic fleet in 2014. The Boeing 787-9 is one of the most fuel-
efficient aircraft with a reduced fuel burn of 20% compared to similar sized aircraft. It is a twin-engine
aircraft powered by Rolls Royce Trent 1000 engines. It has a range of 8,000 to 8,500NM and a
maximum take-off 251,743 kg. The Boeing 787-9 has an overall length of 206 feet and height of 56
feet. The aircraft is also one of the quietest in the skies with a 60% smaller noise footprint than other
aircraft.
A350-1000 basic facts
The Airbus A350-1000 aircraft joined the Virgin Atlantic fleet in 2019. Designed with love, built for the
future – our A350s are packed with innovation, thoughtful features, and unmistakable Virgin Atlantic
flair. The addition is an extra quiet aircraft and the noise footprint will be over 50% smaller than the
747-400. The aircraft boasts 44 seats in Upper Class, 56 seats in Premium and 235 seats in Economy.
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The Airbus A350-1000 has a range up to 7950 nautical miles, an overall length of 72.25 metres, height
of 17.08m and typical cruising speed of MO.95.
A330-900 neo basic facts
In 2019, Virgin Atlantic became the first UK airline to announce a firm order for up to 16 Airbus A330-
900neos, reaffirming our commitment to flying the cleanest, greenest fleet in the sky. From wingtip
to tailfin, we’ve used inspiration and innovation to make this aircraft brilliant on every level. From a
brand new social space and wireless charging, even more storage and stylish design touches,
through to a huge 11% less fuel burn and carbon emissions, it’s a game changer. Virgin Atlantic
style.
Airbus A330-900 neo
Introducing the newest member of our fleet. Connection, comfort, and changing the game,
Virgin Atlantic style.
In 2019, Virgin Atlantic became the first UK airline to announce a firm order for up to 16 Airbus A330-
900neos, reaffirming our commitment to flying the cleanest, greenest fleet in the sky.
From wingtip to tailfin, we’ve used inspiration and innovation to make this aircraft brilliant on every
level. From a brand new social space and wireless charging, even more storage and stylish design
touches, through to a huge 11% less fuel burn and carbon emissions, it’s a game changer. Virgin
Atlantic style.
A crucial step in our fleet transformation programme, the A330neo’s are designed to deliver a 50
per cent reduction in airport noise contour. We have one of the youngest fleets in the skies with an
average age of just under seven years.
Introducing the A330neo The Retreat Suite – our most spacious suite yet
A brand new addition to our Upper Class cabin, The Retreat Suite consists of two exclusive suites at
the front of the cabin, with lots of extra space, huge storage, bigger screens, and the ability for
customers to create their own private onboard social space.
With ottomans that double up as extra seats, up to four people can comfortably dine, chat, play
games and more. Customers can have an intimate dinner or settle into a movie for some private
time, the possibilities are endless. It’s a unique space for our customers to travel the way they
choose.
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Comfort
▪ Kitted out with a 6ft 7” fully flat bed, customers can recline into the increased suite space for
maximum comfort throughout their journey.
Privacy
▪ Customers will experience optimum privacy in The Retreat, with electronic privacy dividers
and fully closing aisle privacy doors. There's also a ‘do not disturb’ light, so customers can get
that all important beauty sleep without being interrupted.
Entertainment
▪ With a 27” touchscreen monitor with Bluetooth audio; customers will have access to hours'
worth of inflight entertainment at their fingertips. We're also keeping customers fully
connected with brand new wireless charging and Bluetooth. Bluetooth is a feature we have
added to every seat in every cabin on this beautiful aircraft.
A330neo Upper Class – an evolution of luxe space and style
We’ve added more space, some enhanced storage, and even more style to our incredible Upper
Class suite. The flexible space allows customers the opportunity to personalise their journeys to how
they choose, whether that’s to work, rest or socialise. Customers can relax on the 6.4” seat to fully
flat bed or watch one of hundreds of films on the 17.3” screen. There’s a place for everything –
even shoes – and even a mirror. Not to mention a fully closing privacy door, wireless charging and
personal in-suite mood lighting.
Features:
▪ 17.3” touchscreen with Bluetooth audio
▪ Up to 22” seat width
▪ 6ft4” std/ 6ft7.5” front row fully flat bed
▪ Fully reclinable seat, from upright to bed
▪ Enhanced storage, including shoe stowage and lockable in-seat stowage
▪ Fully closing privacy door
▪ AC, USB-A and USB-C ports
▪ Wireless charging
▪ Do not disturb light
▪ Customer-controlled mood lighting
A330neo Premium – bigger seats and premium treats
Our already award-winning Premium cabin has been designed to be even more… well, Premium.
Small stylish touches meet big differences – like calf rests on every seat. There’s intuitive touchscreen
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entertainment, Bluetooth audio, and lots of storage. Oh, and did we mention we have an in-seat
wireless charger?
Features:
▪ In-seat wireless charging
▪ 13.3” touchscreen with Bluetooth audio
▪ 38” seat pitch
▪ 18.5” seat width
▪ AC and USB-A ports
▪ There are calf rests in every seat and increased storage too
A330neo Economy – connection and comfort for everyone
Settle into beautifully designed seats with stylish new fabric. The 13.3” seatback screen is our biggest
yet, with an intuitive touchscreen and Bluetooth audio to connect headphones and customers can
use their phone as a controller. There’s plenty of storage, plus AC power and USB ports to keep
gadgets going.
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Features:
▪ Our economy cabin offers connections and comfort for everyone
▪ The 13.3” Bluetooth seatback screen is our biggest yet – connect your own headphones and
use your phone as a controller
▪ AC or USB ports to keep your gadgets going
▪ 34” seat pitch Economy Delight (31” Economy Classic and Light)
▪ 17.9” seat width
Airbus A350-1000
In 2016, Virgin Atlantic announced a $4.4bn order for twelve Airbus A350-1000 aircraft. The first
delivery of the aircraft was taken in September 2019.
As the first airline to introduce an on-board bar, Virgin Atlantic has taken its customer proposition to
the next level on its A350, as customers can now enjoy a social space known as The Loft. As the
largest social space in the airline’s fleet, it’s designed for customers to gather, chat, enjoy a drink or
dine with friends. The Loft extends the airline’s world renowned Clubhouse experience to the skies,
offering a wide range of cocktails, and the option for customers to dine together and enjoy
afternoon tea.
The order
▪ Virgin Atlantic ordered 12 A350-1000 aircraft
▪ 7 planes are currently in the fleet
▪ The order is worth $4.4bn (list price)
Routes
▪ The aircraft operates a variety of flights from London Heathrow, to New York, Los Angeles
and Barbados. Orlando will be the first route for the A350 leisure
Capacity and configuration
▪ All aircraft are fitted with three classes– Upper Class, Premium, and Economy
▪ There are separate configurations for business and leisure fleets
▪ The aircraft serving the business fleet seats up to 360 customers
▪ The aircraft serving the leisure fleet seats up to 410 customers
Typical operating characteristics
▪ The Airbus A350-1000 has a range up to 7,950 nautical miles
▪ Overall length – 72.25m (237ft 0.5in)
▪ Wing Span 64.75m (212ft 5.2in)
▪ Height – 17.08m (56ft 0.3in)
▪ Cargo capacity of 208.2m3, (7352 cubic feet)
▪ Maximum take-off weight of 308,000kg
▪ Typical cruising speed of M0.85
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Additional customer benefits of the Airbus A350-1000
▪ Larger panoramic windows
▪ Spacious design thanks to illuminated dome ceiling design
▪ Cleaner air with an advanced filtration system
▪ Calmer cabin with quieter engines and air conditioning
▪ Improved cabin atmosphere with lower cabin altitude
▪ Improved storage with larger overhead bins
Onboard technology
▪ All aircraft have wifi onboard
▪ Customers with laptops, tablets or mobile phones, can connect their devices to the wireless
onboard internet
▪ Wifi costs:
1. Messaging - £2.99/$3.99
This is for Messaging services such as WhatsApp and Facebook
2. Chat and Surf - £12.99/$16.99 - 150MB
This is for light surfing and messaging at 150MB
3. W-Fi Max - £29.99/$39.99 - 500MB
This is for maximum surfing and is 3 times more data volume
▪ Customers can also browse destination and aircraft information, Retail Therapy and further
Virgin Atlantic services complimentary.
▪ Power is available to every seat on the Airbus A350-1000 therefore customers will be able to
work or play throughout their journey
Environmental performance and efficiency
• The A350-1000 is powered by the new Rolls-Royce Trent XWB engines, the world’s most
efficient large aero-engine flying today, generating 30% lower CO2 emissions (compared
to our current 747-400).
• Extra quiet due to exterior noise levels of 15 EPNdB (Effective Perceived Noise Decibel)
below ICAO Chapter-4 requirements. It will reduce our noise footprint at the airports we
fly by 52% compared to the 747-400.
• Advanced flight management technology including managed Noise Abatement
Departure Procedures (NADPs) and Continuous Descent Approach computation; to
optimise the flight path to reduce the noise over sensitive areas, where available for use.
• The A350-1000 brings together the very latest in aerodynamics and advanced design to
provide a 30% step change in fuel efficiency compared to our 747-400s.
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Upper Class (Boeing, 787-9, and Airbus A330-300)
Headline facts
▪ The longest bed of any airline’s business class product and many first class products.
▪ It provides passengers with customised luxury furniture for sitting on and a mattress for
sleeping on so passengers do not have to compromise on the comfort of either.
▪ The 1-2-1 / 1-1-1 configuration means passengers have their own personal space with no
‘step over’ by other passengers.
▪ Passengers can recline in the seat even for take-off and landing
The Upper Class Suite
▪ The Upper Class suite has been designed to be separately both the most comfortable bed
and the most comfortable seat in the air.
▪ The Upper Class Suite has won some of the most prestigious design awards in the industry
including the Wallpaper award for the Most Life Enhancing Item and the D&AD Yellow Pencil
(Silver) award for Product Design.
The bed facts
▪ At its widest point, the all – important shoulder area, the bed is 33”
▪ With one touch of a button the seat converts into a bed by flipping over
▪ The mattress is totally flat for optimum sleeping comfort
The cabin facts
▪ The seats television screen is 11 inches wide and features over 300 hours of entertainment
▪ The Upper Class cabin features a private bar in an area discreet from the cabin
▪ White cotton bedding, duvets and sleeper suits are provided
▪ Keep everything right where you need it. There’s more handy storage than ever, with a new
literature pocket and two ottoman storage solutions
▪ Stay productive. Keep your laptop powered throughout the flight with our in-seat power
supply compatible with most international plug types
▪ Stay in touch. All of our A330 aircraft have the AeroMobile system installed so you can make
and receive phone calls and send texts from your own mobile phone. All Boeing 787-9
aircraft have Wi-Fi on board
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▪ With the new technology hub, you can connect your smart phone, USB stick or tablet to Vera
Touch, watch, read or listen to your own content, plus charge your device
▪ Our new mood lighting system is programmed to create unique, calming environments for
you to work, dine, socialise and sleep
Upper Class experience
▪ The Upper Class menu offers a wide selection of light bites, main meals and snacks. A good
night flight service is also offered to passengers on shorter flights departing after 9pm – so
passengers can enjoy a gourmet meal in the Clubhouse before their flight so that once
onboard they can maximise their sleep
▪ Complimentary drinks including pre-take off champagne and ice creams during the movies
▪ Onboard bar - a private bar in an area separated from the cabin, which has a welcoming
atmosphere
▪ The Upper Class amenity kit - socks, toothbrush/toothpaste, earplugs, eye mask
At the airport
▪ Dedicated check-in and priority boarding
▪ Arrival facilities – Virgin Revivals at Heathrow features a reception, eighteen shower rooms
with a valet cleaning service, a bar and lounge area and a business area with free phone
calls, access to email and Internet and faxing facilities
▪ Complimentary airport transfers are available with some ticket types
▪ The Upper Class Wing at London Heathrow enables business passengers to speed through
the terminal quicker than ever before, moving from limo to lounge in under 10 minutes.
▪ Passengers can benefit from a dedicated security channel, for use exclusively by Virgin
Atlantic customers. After passing through this unique fast-track, they will emerge in the heart
of the terminal building and only a short walk from the Virgin Atlantic Clubhouse.
▪ Upper Class passengers and Flying Club Gold members making their own way to the airport
can check-in at the Upper Class Check-In, in Zone A of the main terminal, before taking a
priority lift straight to the dedicated security channel. For those Upper Class customers not
wishing to linger and enjoy the delights of the Clubhouse they can check in 60 minutes prior
to their scheduled departure time at the latest, and whizz through the dedicated security
channel straight to the gate
Clubhouses
▪ Whether customers want to toast their journeys with a cocktail or find a quiet spot to get
some work done, Virgin Atlantic Clubhouses have spaces to suit everyone.
▪ They offer stylish, peaceful spaces designed to allow you to relax before your flight, away
from the bustle of the main airport.
▪ Access to the Clubhouse is available to all Upper Class customers and Flying Club Gold Card
members.
▪ Currently Virgin Atlantic has Clubhouses at London Heathrow, New York JFK, Johannesburg,
Boston, San Francisco and Washington DC.
17
Upper Class (A350-1000)
Headline facts
▪ Introduces the largest social space of any business class cabin at Virgin Atlantic, named ‘The
Loft’
▪ The space features a 32 inch touchscreen monitor and eight Bluetooth audio jacks to enable
customers to view content together. This is the first time we’ve offered Bluetooth in the social
space
▪ It provides space for eight customers – twice the capacity of the existing social spaces on
board (five seated and three standing)
▪ Each aircraft offers 44 upper class suites in a 1-2-1 configuration
▪ Customers can relax into a 44 inch seat pitch or recline into a fully flat bed
▪ Each suite features a cocktail table, shelving and a larger tray table to store personal items
18
Premium
Premium Economy was first introduced in 1992 as ‘Mid Class’, a service aimed at the cost-conscious
business traveller who for budgetary reasons travels economy but still requires extra space in which
to work or relax. The product was rebranded as Premium Economy in November 1994, and Premium
in March 2018.
Virgin Atlantic’s Premium features include:
▪ Leather seats with enhanced ergonomics for increased comfort and an increased seat width
▪ Adjustable headrest
▪ A comfortable and spacious ergonomically designed seat with 38” seat pitch (equivalent to
some airlines’ business class)
▪ Dual position footrest
▪ Power at every seat
▪ Dedicated check-in desks and priority boarding
▪ Separate cabin in between Economy and Upper Class
▪ Pre-departure drink
▪ State-of-the-art inflight entertainment system with over 300 hours of on demand content,
including movies, TV shows, music and games
▪ Enhanced dinner service served on china with stainless steel cutlery
▪ Amenity kits which include socks, toothbrush/toothpaste, earplugs, and an eye mask
▪ Complimentary Newspapers
▪ Priority baggage reclaim
▪ The Wander Wall is included in all of our 787-9s, a social space at the front of the cabin where
customers can help themselves to treats, snacks and drinks throughout the flight
19
Economy
Virgin Atlantic’s Economy class aims to give maximum value for money and offers three ways to
fly: Light, Classic or Delight.
Features include:
▪ Contoured, space-saving seats that maximise legroom with an average seat pitch of 31”,
and new seats with adjustable leather headrests
▪ Pillows, blankets and amenity kits on all night flights, including socks, eyeshades, a Virgin
Atlantic pen and a toothbrush and toothpaste
▪ Power at every seat
▪ State of the art inflight entertainment system which offers 300 hours of video on demand –
movies, TV shows, audio and games
▪ Complimentary food and drink throughout the flight
▪ Complimentary newspapers and magazines at the gate before boarding
Economy Delight offers all of the above, plus:
▪ Priority check-in and boarding
▪ Extra legroom – stretch out and relax with up to 34” seat pitch
▪ Dedicated overhead storage bins
20
Virgin Atlantic, Delta Air Lines & Air France-
KLM Joint Venture
Since the joint-venture with Delta Air Lines was put into place in 2014, it’s gone from strength to
strength and in January 2020, Virgin Atlantic, Delta, Air France and KLM launched their new
expanded joint venture, offering greater choice of routes and loyalty options when travelling
between Europe, the UK and North America.
The expanded partnership provides customers with more convenient flight schedules and a
shared goal of ensuring a smooth and consistent travel experience, whichever airline people fly.
The partnership also provides the flexibility to book flights on any of the four carriers throughout
their respective mobile apps, websites or via travel agents.
The expanded JV offers 107 non-stop destinations between UK/Europe and North America. It
offers 166 flights per day between UK/Europe and North America.
SkyTeam
Virgin Atlantic formally joined SkyTeam at a signing ceremony in London on 2
nd
March 2023. Virgin
Atlantic is the global airline alliance’s first and only UK member airline, enhancing the alliance’s
transatlantic network and services to and from Heathrow and Manchester airports.
Virgin Atlantic customers benefit from a consistent, seamless customer experience, across 1,000
global destinations in over 170 countries. Customers can conveniently book every SkyTeam member
flight on a single ticket, checking in with baggage just once through to their final destination.
Flying Club members can earn Virgin Points and Tier Points across all member airlines, accelerating
both their rewards and tier status. Additionally, Flying Club members can redeem hard-earned
points on SkyTeam member airlines. Alongside joint venture partners Delta & Air France-KLM, these
include Aerolíneas Argentinas, Aeromexico, Air Europa, China Airlines, China Eastern*, Czech
Airlines, Garuda Indonesia, ITA* Airways, Kenya Airways, Korean Air, MEA, Saudia, TAROM, Vietnam
Airlines and XiamenAir.
The airline’s Flying Club members receive a host of benefits which enhance their journeys across the
SkyTeam network. Virgin Atlantic Silver Card holders are recognised as SkyTeam Elite Members,
whilst the airline’s Gold Card members are Elite Plus. SkyTeam Elite Plus, First and Business Class
customers enjoy SkyPriority services including priority check in, baggage handling and boarding.
Extra baggage allowance is offered to both Elite and Elite Plus members.
SkyTeam Elite Plus members travelling on Virgin Atlantic, Delta* or Aeromexico have access to Virgin
Atlantic’s renowned Clubhouse at London Heathrow, whilst other SkyTeam Elite Plus members can
take advantage of their airline-designated lounge at Terminal 3. Elite Plus members also enjoy a
network of 750 worldwide airport lounges to choose from*.
Virgin Atlantic’s entry into the alliance builds upon the success of its transatlantic joint venture with
Delta and Air France-KLM, each already long-established SkyTeam members. Virgin Atlantic is co-
located at London Heathrow’s Terminal 3, alongside Delta and existing SkyTeam members
Aeromexico and China Eastern, providing customers with smooth airside transits and the most
convenient connection times possible.
21
*China Eastern accrual and redemption will be available in July 2023.
*ITA redemption will be available later in 2023.
*As per existing agreements, Delta Gold Medallion members will not have access to Virgin
Atlantic’s Heathrow Clubhouse, unless travelling in Virgin Atlantic Upper Class or Delta One.
Sustainability
Modern, clean fuel-efficient fleet
Fleet renewal is the single biggest contribution an airline can currently make to reduce its CO
2
footprint. Virgin Atlantic operates the youngest, cleanest fleet in the sky after a multi-billion-dollar
investment in fleet transformation over the last decade. The airline’s average aircraft age of just
under seven years and 68% next generation which increases to 100% next generation by the
beginning of 2027.
▪ Fleet now comprising Boeing 787-9, Airbus A350-1000 and Airbus A330-900neo aircraft, with
all four-engine aircraft retired by December 2020
▪ Modern fleet delivers significant benefits in CO
2
emissions reductions compared to historic
fleet footprint (see 2019 vs 2007 data below)
▪ These aircraft also deliver significant improvements in fuel efficiency, other GHG emissions
and noise reduction
Key CO
2
reduction achievements (based on 2019 vs 2007 data)
Virgin Atlantic achieved significant progress in its CO
2
reduction programme, particularly through
fleet renewal:
▪ 18% improvement in carbon efficiency
▪ 20% reduction in total fleet carbon emissions
▪ 17% reduction in carbon per passenger kilometre
(**reducing CO
2
per RTK, a measure calculated from all revenue (paying) passengers and freight
(cargo) flown, multiplied by the total number of kilometres flown)
Sustainable Aviation Fuel (SAF)
Virgin Atlantic’s interim target of 10% usage of SAF by 2030 reflects the airline’s view that SAF will
play a critical role in the decarbonisation of aviation. Virgin Atlantic has supported innovation of
new technologies to develop SAF for well over a decade:
▪ In 2008, Virgin Atlantic carried out the world's first flight of a commercial aircraft partially
fuelled with biofuel
▪ Partnered with LanzaTech since 2011 to develop the capability to produce SAF at
commercial scale
▪ In 2018, Virgin Atlantic flew the first ever commercial flight powered in part by LanzaTech jet
fuel derived from waste, from Orlando to London Gatwick
▪ Worked on a number of development projects as LanzaTech prepares for its first UK SAF plant,
planned for Port Talbot, including being shortlisted for Government awards under the Green
Fuel Green Skies initiative
▪ Currently working in partnership with LanzaTech and Carbon Engineering to explore ways in
which Direct Air Capture can become a feedstock for SAF
22
▪ Partnered with Neste Oyi to supply of 2.5 million litres/2,000 metric tonnes of neat Sustainable
Aviation Fuel (SAF) to London Heathrow
Operation efficiencies
Virgin Atlantic has a programme of continuous operational improvement, targeted at reducing fuel
burn and CO
2
emissions:
▪ Award-winning flight captain’s programme on fuel and carbon savings
▪ Examples include single engine taxiing where possible at airports and in-flight efficiency
measures
▪ Reducing product weight on board flights by 8% between 2016–2019
Sustainability innovations on board and on the ground
The airline has a track record of implementing thoughtful innovation and procedures to help
minimise Virgin Atlantic’s impact on the planet and its valuable resources:
▪ Focus on reducing single use plastic by minimising the use of materials which will not
biodegrade or are single-use – with initiatives including the introduction of sustainably
sourced amenity kits
▪ Stopped serving beef on board and in our Clubhouses to reduce the airline’s carbon
footprint
▪ Cabin crew uniforms, designed by Vivienne Westwood in 2014, feature a minimum of 25%
recycled materials
▪ Utilising 100% green energy supply in key office locations; over 90% of car fleet are petrol
hybrid
Carbon offsetting
Virgin Atlantic customers have been able to offset the carbon on their flight by a carbon offsetting
scheme run by ClimateCare, since 2019:
• Scheme finances renewable energy and natural resource conservation projects around the
world
• Passengers access CO
2
offsets held by Climate Care which match their flight carbon
footprint
▪ Virgin Red club members can also directly support Direct Air Capture research
Innovation partners and memberships
Virgin has a longstanding reputation for supporting innovation and breakthrough technologies and
sustainable practices for aviation:
▪ Founder members of Sustainable Aviation (2011) and Jet Zero Council (2020) to work with
government and industry to drive sustainable future for aviation
▪ In 2013, initiated an industry first partnership with the Sustainable Restaurant Association
(SRA), which aims to ensure onboard food and drink is ethically sourced and minimises
negative effects on the environment
▪ May 2021 partnership on atmosFUEL project with partners including Carbon Engineering and
LanzaTech, investigating feasibility of Direct Air Capture as SAF feedstock, which was
shortlisted for funding awards by the UK Government's Green Fuels Green Skies initiative
23
▪ In June 2021, announced MoU with eVTOL start up Vertical Aerospace to accelerate zero
emissions air travel, with option to purchase 150 eVTOL aircraft
▪ In August 2021, agreed an MOU with Storegga Geotechnologies to develop Direct Air
Capture and Storage solutions in the Scottish Industrial Cluster
▪ Member of the Cleaner Skies for Tomorrow Coalition, which brings together aviation leaders
to deliver a transition to carbon-neutral flying using sustainable aviation fuels. Signatory to
global Ambition Statement to use 10% SAF by 2030
Read more about our sustainability ventures here.
Business as a Force for Good
Our Be Yourself policy enables our people to be their true selves at work and create an inclusive
environment where everyone’s individuality is celebrated.
In March 2019 we updated our uniform and make-up policy so, both women and men now have
the option of wearing make-up or not wearing make-up. Our female cabin crew are offered
trousers as standard (previously only available upon request). Not only do the new guidelines
provide more comfort, they empower our team with more choice on how they want to express
themselves. In May 2022, we relaxed our tattoo policy for all our people. Previously, any (uniformed)
employee had to cover up any visible tattoo with a long sleeved shirt, plasters or make up. In
September 2022, we removed the requirement for our people to wear gendered uniform options.
We also used the arrival of our new A350 aircraft as an opportunity to refresh our traditional Flying
Lady by welcoming five new Flying Icons – a mixture of men and women representing modern
Britain and the four continents that Virgin Atlantic flies to.
We have also operated the world’s first Pride flight for World Pride, fully staffed by LGBTQ+ crew and
pilots. We’ve also renewed our longstanding sponsorship Attitude awards, following a successful
decade long partnership alongside our lead sponsorship of Manchester Pride.
More recently, in 2020 we entered a multiyear partnership with Open for Business, launching the
Caribbean Local Influencer Programme to champion the business rationale for LGBTQ+ inclusion
across the islands. Much of the Caribbean – Virgin Atlantic’s heartland leisure destination – can be
one of the least inclusive areas to visit, with many islands still enforcing colonial homophobic laws.
These laws are counterproductive to economic recovery and it’s essential that the Caribbean
attracts the widest demographic of travellers possible as the world reopens. Our two-phased
approach to our partnership with Open for Business consists of a research phase to understand
business and socioeconomic impact of excluding the LGBTQ+ community, and a second phase to
build a network of business leaders and civil society, using the research to advance LGBTQ+ rights
and inclusion. This work – despite being in its infancy – has seen Virgin awarded with the Open for
Business Global Equality Champion in our support of one of the largest ever LGBTQ+ data collection
programmes in the Caribbean.
Our employee networks form an important part of life at Virgin Atlantic and are extremely effective
at promoting and celebrating diversity and inclusion. Scarlet, is our women’s networking group.
Open to both men and women, it holds a variety of monthly networking sessions from skills
development to guest speakers. It also helps promote key topics such as menopause awareness.
Our other networks -Pride@VirginAtlantic (for our LGBTQ+ people and allies), DEN (for , our disabled
people and allies), and VALUED (for our black and minority ethnic people, and allies) – all play a
key part in championing diversity and inclusion across our business.
We’re passionate about empowering the next generation in our communities to reach their
potential. That’s why through Passport to Change, we’ve pledged £2.5 million over five years to
24
support STEM (Science, Technology, Engineering & Mathematics) initiatives with grants, sponsorships
and investments. Working closely with our new charity partners, our community programme aims to
inspire and empower young people from all corners of society to engage with STEM education and
build career skills for the future in science, technology, engineering and maths.
Designed to empower the next generation to fulfil their potential through education, our ambition
is to grow its presence across destinations, encourage social mobility and close the difference
between the majority and minority groups, creating opportunities to address inequity in educational
learning.
We’ve teamed up with Speakers for Schools, aiming to end educational inequality and level the
playing field for all young people. Through our year-long programme young people from our three
partner schools will see the entire breadth of the aviation industry.
With UK for UNHCR, the charity partner of the UN Refugee Agency, we’re supporting young refugees
in Delhi, many of whom have sought refuge from Afghanistan, with an accelerated learning
programme before expanding the partnership to support university STEM scholarships for refugees
around the world.
Partnering up with STEM-based education expert, The Smallpeice Trust, we will focus on increasing
engagement of STEM subjects, in particular engineering. We’ll do this through sponsoring scholars
in The Smallpeice Trust’s Arkwright Scholarship programme as well as sponsoring a four-day
residential programme in 2022, to explore the world of STEM.
Virgin Atlantic Cargo
Virgin Atlantic Cargo has been an important part of Virgin Atlantic’s business ever since the airline
was founded. In 2022 the airline carried over 191 million kilograms of cargo and is recognised as
one of the world’s most customer-focused, service-oriented and dynamic airlines. In January 2023,
the team moved to a new Cargo Management System which is the first step towards a digital future.
This comes with a suite of API’s that enables a whole new level of connectivity.
The cargo team play a vital role in keeping global supply chains running and transporting essential
goods around the world, throughout fluctuating market conditions and global challenges.
Alongside Joint Venture partners Delta Airlines and Air France-KLM Cargo, the four airlines together
are offering cargo customers greater choice than ever before.
Virgin Atlantic Holidays
Virgin Atlantic Holidays is the UK’s favourite worldwide holiday company. Founded in 1985 on the
Virgin principles of excellent customer service, value, reliability, responsibility and a sense of fun, it
has used its entrepreneurial heritage and passion for innovation to benefit customers and
communities around the world.
The brand is particularly known for the ‘magic touches’ it has brought to market. From the world’s
first dedicated airport leisure lounges to the Branson Centre of Entrepreneurship in the Caribbean,
Virgin Holidays puts its customers and the communities it works with at the heart of its commitment
to do things differently. At the 2019 British Travel Awards, Virgin Atlantic Holidays picked up four
gold awards, including Best Holiday Company and Best for Destination.
25
Network
Our direct network for 2023 is as follows:
Route
Summer Frequency 2023
Winter Frequency 2022
Heathrow
Antigua
1x weekly via BGI
11
th
May 2023 – 28
th
October 2023
4x weekly
Atlanta
7x weekly
7x weekly
Austin
4x weekly
7x weekly in May, June and
September 2023 onwards. Stays at 4x
weekly through July and August.
4x weekly
Bahamas
2x weekly
2x weekly Nov
4x weekly Dec-Mar
Barbados
7x weekly
10x weekly
Boston
7x weekly
7x weekly
Cape Town
-
7x weekly
Delhi
14x weekly
14x weekly
Grenada (via BGI)
2x weekly
2x weekly
Havana
N/A
N/A
Islamabad
3x weekly
3x weekly
Johannesburg
7x weekly
7x weekly
Lagos
7x weekly
7x weekly
Lahore
4x weekly
4x weekly
Las Vegas
7x weekly
7x weekly
Los Angeles
21x weekly
14x weekly
Maldives (commencing 22
nd
October 2023)
-
3x weekly (from 22
nd
October)
Miami
10x weekly
14x weekly
Montego Bay
4x weekly
[2x non-stop, 2x via NAS]
7x weekly from December
[3x non-stop, 4x via NAS]
Mumbai
7x weekly
7x weekly
New York, JFK
6x Daily from April 2023
5x Daily
Orlando
14x weekly
11x weekly in May and June 2023
10x weekly Nov
7x weekly Dec-Mar
San Francisco
14x weekly
7x weekly
Seattle
5x weekly
7x weekly
Shanghai
(Restarts 1
st
May 2023)
7x weekly (from 1
st
May)
7x weekly
St Lucia 
-
3x weekly
St Vincent (via BGI)
2x weekly
2x weekly
Tampa
7x weekly
4x weekly from 3
rd
November
7x weekly from 28
th
November
Tel Aviv
7x weekly
7x weekly
Turks & Caicos (commencing 4
th
November 2023)
-
2x weekly (from 4
th
November)
Washington
5x weekly
7x weekly
Manchester
Atlanta
5x weekly
4x weekly
26
Barbados
-
3x weekly Nov
5x weekly Dec-Mar
Islamabad
2x weekly
-
New York
7x weekly
5-7x weekly
Orlando
12x weekly
7x weekly in May and June 2023
7-9x weekly
Edinburgh
Orlando
2x weekly
Resumes 21
st
June 2023
-
Summer Season: End March through end October
Winter Season: End October through end March
For information on our extended networks through our partners Delta, KLM and Air France, visit
https://www.virginatlantic.com/gb/en/destinations/partner-route-map.html
Codeshare partners
Aeroméxico
Aeroméxico, Mexico's global airline, operates more than 600 daily flights and its main hub is in
Terminal 2 at the Mexico City International Airport. Its destinations network features 89 cities on three
continents; including 43 destinations in Mexico, 18 in the United States, 18 in Latin America, 4 in
Europe, 3 in Canada and 3 in Asia.
In December 2018, we introduced our new codeshare partnership with Aeroméxico. Direct from
London Heathrow or via our US hubs you can connect to Mexico City, Guadalajara, Monterrey,
Querétaro, Silao and beyond to further Mexican destinations and Havana.
Together with Aeroméxico we can offer passengers to travel to Mexico City directly from London.
From London and Manchester via our US hubs Atlanta, New York JFK, Las Vegas, Los Angeles, and
Orlando Mexico City, Guadalajara, Monterrey, Querétaro, Silao can be reached. From Mexico City
and Monterrey the journey can be continued to Cancun, Chihuahua, Havana, Puerto Vallarta, San
Jose del Cabo, San Luis Potosi, Tampico, Tuxtla Gutierrez, Veracruz, and Villahermosa.
Air New Zealand
Air New Zealand was founded in 1940 as Tasman Empire Airways Limited and is New Zealand’s
national airline. Air New Zealand is based in Auckland and flies to over 50 destinations across
Oceania, Asia, Europe, North American and more recently, South America.
In March 2011, we launched our partnership with Air New Zealand, where we codeshare on several
Air New Zealand routes including flights between San Francisco and Auckland, Shanghai and
Auckland, Los Angeles and Rarotonga and Rarotonga and Auckland. We also codeshare on
domestic flights within New Zealand.
LATAM Airlines
We launched our newest codeshare with LATAM Airlines on 17
th
January 2022, offering customers
the opportunity to fly seamlessly to the South American country of Brazil.
LATAM is South America's leading airline group. Our customers are now able to travel from Heathrow
direct to São Paulo as well as connecting onwards onto 12 domestic airports in Brazil including Rio
27
de Janeiro, Salvador and Florianopolis. Customers travelling from São Paulo to London Heathrow
will also have the option to smoothly connect onto Virgin Atlantic’s rest of world destinations through
Terminal 3 including Tel Aviv, Delhi and Hong Kong.
Middle East Airlines
Middle East Airlines, founded in 1945, is based in Lebanon’s capital, Beirut. The carrier has an
extensive network across the Middle East and beyond, served by its fleet of modern Airbus aircraft,
including brand new A321 NEOs.
Since the launch of our codeshare in July 2021, we’ve offered our customers seamless connections
between the US and Lebanon through our home in London Heathrow.
Singapore Airlines
Our longest standing codeshare, we have partnered with Singapore Airlines since October 2001.
Together with Singapore Airlines, one of the world's most respected and innovative airlines, we can
connect passengers from both London Heathrow and Manchester to Singapore as well as to several
Australian cities from Singapore.
Singapore Airlines commenced operations in 1947 as Malayan Airways serving a number of cities
across the region. Since becoming Singapore Airlines in 1972, the airline has established itself as an
innovative airline with high standards of care and service. It now flies to destinations across six
continents.
Westjet
We launched our codeshare with Westjet in November 2019, who fly direct from London Gatwick
to Toronto and Calgary year-round with seasonal service to Vancouver, Halifax, Edmonton and
Winnipeg. You can connect to more than 40 Canadian destinations via Toronto, Calgary,
Vancouver and Halifax.
In 1996, Clive Beddoe and a team of like-minded partners started WestJet with three aircraft, five
destinations and 220 friendly WestJetters. Today, WestJet have three different aircraft types and fly
to more than 100 destinations in North America, Central America, The Caribbean and Europe.
14,000 WestJetters are dedicated to flying more than 22 million guests a year, on over 700 flights per
day, with a fleet of over 150 aircraft.
IndiGo
Founded in 2006, IndiGo is India's largest passenger airline. Their main base is in Delhi, with additional
bases across the country. IndiGo services 74 domestic destinations and 25 international.
Our partnership with IndiGo was launched in August 2022. Together with IndiGo, we can offer
passengers onward connections from Delhi and Mumbai to and from 16 destinations throughout
India, as well as connections onto Virgin Atlantic’s extensive US network operated via London
Heathrow.
For more information on our codeshare partners and joint ventures, visit
https://flywith.virginatlantic.com/gb/en/partner-airlines.html
Flying Club
Anyone can join Flying Club for free and earn Virgin points on every Virgin Atlantic flight. Virgin points
can be spent on several rewards, including upgrades, flights and more. Becoming a Flying Club
member is a great way to earn points in the air with us or our airline partners.
28
Flying Club has three membership tiers – Red, Silver and Gold. Each tier has different benefits such
as the following:
Red
New Flying Club members are placed in this tier. Benefits include:
• Earn Virgin Points when you fly
• Points Plus Money on flights
• Spend Virgin Points on Reward Flights
• Access to a whole host of partner brands
• Earn and spend your points with Virgin Red
Silver
Members with 400 Tier Points are allocated to Silver. Benefits include:
• 30% more Virgin Points on flights
• Premium Check in
• Free seat assignment in Economy Light
• Earn and spend your points with Virgin Red
Gold
Members with 1000 Tier Points become Gold. Benefits include:
• 60% more Virgin Points on flights
• Upper Class Check In
• Access to our Clubhouses and London Heathrow Revivals
• Extra luggage allowance, no matter which cabin you fly
• Gold Reward Seats – turn any seat into a Reward Seat for double the usual points price
• Earn and Spend your points with Virgin Red
The only way you can move up to Silver or Gold is by earning Tier Points which you'll get when you
fly. The more you fly, the more Tier Points you'll earn. Tier Points expire after 12 months, meaning you
need to earn a certain number of points a year to maintain your status.
For more information, visit https://flywith.virginatlantic.com/ng/en/flying-club.html
Virgin Red
Virgin Red is a rewards club for everyone, whether you’re into music, flying, holidays, or experiences
– there are more than one hundred and fifty rewards to choose from, across five different reward
categories:
• Every day treats
• Travel and adventure
• Extraordinary experiences
• Points for good
• Everyday living
Virgin Red is the red thread connecting the Virgin family, where members can earn and spend
Virgin Points, from the small things that make the everyday better, to awesome extraordinary
experiences. Virgin Red also makes it easy to support local communities, charities and the
environment.
29
Virgin Red celebrates its members for living a life more Virgin – giving them exclusive access to
rewards from the Virgin family and beyond. It’s easy for members to earn and spend Virgin Points –
Virgin’s universal currency which never expires. Virgin Red has made it super easy to earn points, in
just two clicks, members can be earning points on their everyday spending with more than 45
retailers with more being added every day.
For more information, visit https://www.virgin.com/virgin-red
Award Wins and Recognitions
We've been winning awards since 1986 and we're honoured to receive them! Listed below are
the details of our recent award wins, dating back to 2020.
Year
Organisation
Award Title
2023
Travel Weekly UK Globe
Travel Awards
Best Long-Haul Airline.
2022
Skytrax World Airline
Awards
The LHR Clubhouse picked
up World’s Best Business
Class Lounge and our
Premium cabin picked up
World’s Best Premium
Economy Class.
2022
Newsweek
Virgin Atlantic was ranked
number one on
Newsweek’s list of UK’s top
100 most loved workplaces
in 2022.
2022
APEX Official Airline Ratings
Virgin Atlantic received a
5* Global Airline Rating in
the 2021 APEX Official
Airline Ratings for the 6th
year running, making us
the only British airline to
have achieved this
milestone.
2022
APEX/IFSA
We also picked up the
APEX/IFSA Award for Best
Product or Service for 'The
Booth', our social space
flying on the Airbus A350
leisure configuration.
2022
APEX Passenger Choice
Award
APEX Passenger Choice
Award for Best Overall
Airline in Europe.
2022
Disability Confident
In 2022 we were
awarded the next level of
the Disability Confident
accreditation.
2022
Recruitment Industry
Disability Initiative awards
Best Inclusive Recruitment
Campaign and the
Greatest Impact Award.
30
2022
Gay Travel Awards
Winner in the Airline
Category.
2021
Skytrax World Airline
Awards
• COVID-19 Airline
Excellence Award
• World’s Best
Premium Economy
Class Airline
2021
AirlineRatings.com
Top 20 Airlines in the World
(Virgin Atlantic named #7).
2021
TTG Travel Industry Award
Airline of The Year Award.
2021
APEX Official Airline Ratings
Virgin Atlantic received a
5* Global Airline Rating in
the 2021 APEX Official
Airline Ratings for the 5th
year running, making us
the only British airline to
have achieved this
milestone.
2020
God Save the Points
Winner of the best UK
airline for on time flights.
2020
Airline Ratings
Number 12 in the top 20
safest airlines.
2020
KAYAK Travel Awards
• Best airline
• Best airline
boarding
• Best airline
comfort
• Best airline crew
• Best airline
entertainment
• Best airline food
• Best baggage
service
• Number 1 in the
United Kingdom
for all KAYAK
awards listed
above