HOW TO BOOK
At Malaysia Airlines, we want all guests to experience an
enjoyable journey with us.
Hence, we want to assure you that your comfort and safety are
our priority.
Whether you require our wheelchair or “Meet & Assist” services,
here is a short guide to help you prepare for your trip.
Pre-departure
Departure
Once completed, one of our Ground Handling Staff will be
assigned to you.
As you make your way to your boarding gate, our Ground Handling
Staff will take you through the priority lane and provide assistance at
every embarkation touchpoint:
Our wheelchair service will be rendered to you 1 hour
before your departure.
Please proceed to the special assistance counter for check-in.
Sit back, relax and enjoy your flight. Our attentive Cabin Crew is
ever ready to assist you.
Upon arrival, our Ground Handling Assistant will have a wheelchair
ready for you.
Our Cabin Crew will be ready to welcome you on board and get you
settled in.
Immigration
Customs
Security gate
Wheelchair
Pre-flight Preparation
On the Day of Travel
SENIOR CITIZENS
Arrival
Our Ground Handling Assistant will be accompanying you until you exit
the airport.
The MHguardian service is now complete, and you have arrived safely
at your destination.
Assistance will be provided for you at every disembarkation touchpoint:
Transit
Immigration Baggage Collection
Customs Security Departure Gate
Pre-departure
Departure
Once completed, one of our Ground Handling Staff will be assigned
to you.
As you make your way to your boarding gate, our Ground Handling
Staff will take you through the priority lane and provide assistance at
every embarkation touchpoint:
Sit back, relax and enjoy your flight. Our attentive Cabin
Crew is ever ready to assist you.
Upon arrival, our Ground Handling Assistant will be ready to greet you.
Our Cabin Crew will be ready to welcome you on board and
get you settled in.
Immigration
Customs
Security gate
On the Day of Travel
Arrival
Our Ground Handling Assistant will be accompanying you until you
exit the airport.
The MHguardian service is now complete, and you have arrived
safely at your destination.
Assistance will be provided for you at every disembarkation touchpoint:
Transit
Immigration Baggage Collection
Customs Security Departure Gate
Meet and Assist
You can call the Malaysia Airlines Contact Centre at
Please make your request for this service at least 48 hours
before departure.
48h
Alternatively, you may request for this service at the airport. If you are
travelling from KLIA, kindly proceed to check-in counters B1 and B2.
For other airports, please approach the special assistance counter.
if you are calling from
within Malaysia
if you are overseas
1 300 88 3000 +603 7843 3000
OR
Check-in
B1 B2
You can call the Malaysia Airlines Contact Centre at
Pre-flight Preparation
Please make your request for this service at least 48 hours
before departure.
48h
if you are calling from
within Malaysia
if you are overseas
1 300 88 3000 +603 7843 3000
OR
Please proceed to the special assistance counter for check-in. If you
are travelling from KLIA, kindly proceed to check-in counters B1 and
B2. For other airports, please approach the special assistance counter.
Check-in
B1 B2
*Images are for illustration purposes only
*Images are for illustration purposes only.
