Epic Secure Chat FAQs
Updated
: 4/27/20
3
• Do I have to be logged in to Epic to receive a Secure Chat message?
o No, you still receive messages even when you’re logged out.
o When you log in Epic, you’ll see missed messages that were sent while you were logged out.
o If your session times out (after 20 minutes), you won’t see message alerts until you log back
in.
o If using Haiku/Canto, you’ll see a notification on your device, just like any other push
notifications/messages.
• How can I let people know if I’m unavailable?
o Let colleagues know when you're out, in surgery or otherwise unavailable by changing your
status. By default, your status is not set. No matter your status, you’ll still receive messages
and push notifications that you’ve set up in your notification preferences.
o Note: After the specified end time, you automatically revert to having no status set. If you
want others to see your availability, you’ll need to update the status.
• How do I set my availability?
o Haiku/Canto
From Secure Chat, tap Set your availability and set to Available, Busy or Unavailable.
Tap Until to specify how long you’ll be in that status.
o Rover
From Secure Chat, tap Available to select a status (Available, Busy or Unavailable).
Tap Until to specify how long you'll be in that status.
o HM Desktop/WOW
In Secure Chat, click the gear icon above the list of conversations.
Select the appropriate option (Available, Busy or Unavailable).
Click Until to specify how long you’ll be in that status.
You may enter an away message in the Message field, if you prefer, but it’s not
necessary.
• Can I auto-forward Secure Chat messages?
o Yes, you can auto-forward messages for vacations or other times you’re unable to respond.
o Haiku/Canto
Tap the gear icon at the top of the Conversations column.
Tap Change Auto-Forwarding.
Tap the switch to enable Auto-forward chat messages.
Specify who will receive your messages, along with start and end times.
Tap the switch to specify whether you want to receive chat notifications.
o Rover
From Secure Chat, tap the gear icon above the list of conversations.
Use Chat Settings to set up Auto-Forwarding or Change Notification Settings.