Why am I not seeing hotel booking options on myCWT?
Hotel booking is a client policy setup item; please speak with your Travel Manager to enable hotel booking.
In some cases, you may be in a country which doesn’t yet offer the mobile and web hotel booking option.
What criteria can I use when searching for hotels?
You can search for hotels using your device’s current location, a city name, airport, landmark, address or
office location. Searching by address and office location will ensure that only hotels close to that location
are shown.
Will my company’s preferred hotel rates be available in hotel booking?
Yes, clients’ preferred hotels will be available and prioritized in the search results.
Will myCWT advise me if a hotel is over my company’s nightly cost allowance?
Yes. In the results page, myCWT will call out which hotels exceed your company’s spend policy.
Can I see carbon indicators when booking a hotel on myCWT?
Yes, carbon footprint data is displayed at point of booking, empowering travelers to make more sustainable
choices.
Can I see health indicators when booking a hotel on myCWT?
Yes, travelers will find an “Enhanced Health Measures” label when booking hotels on myCWT. The information
includes specific hotel health measures in place.
Do I need to update or download a new version of myCWT mobile to begin using hotel booking?
You do not have to update or download a new version as long as you are currently using the latest version of
myCWT app. To validate which version is in use, go to your device’s app store.
Will hotels booked on myCWT appear in my online booking tool (OBT) trip library?
Viewing your hotel bookings made on myCWT in your trip library on your OBT may vary on your
company’s setup. If you are able to view Travel Counselor reservations on your OBT, you will also be able
to see your mobile and web hotel bookings on your OBT.
Can all hotel reservations be cancelled in myCWT?
You are only able to cancel the hotel bookings that were made via myCWT.
All other hotel bookings must be cancelled with a counselor or online booking tool.
Can I amend a hotel booking in myCWT?
No. Should you wish to amend a hotel booking, you will need to cancel the existing booking and make a new booking.
Flight booking
Is Flight Booking available on myCWT?
Flight booking is available myCWT mobile and web, the functionality is turned off by default.
What functionalities are available now?
You can book either a round trip or one-way flight in Economy and Business.
You also have access to your own client and CWT negotiated fares as well as policy guideline reminders.
Enjoy access to our “Best Time to Buy” indicator, too – which shows how much the fare is likely to increase
by if you delay booking early. Product is available on IOS & Android. You can also quickly rebook a past
flight (and hotel) booking.
In which countries is flight booking available now?
Flight booking is available in 31 markets. Argentina, Australia, Austria, Belgium, Brazil, Canada, China,
Colombia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, Hungary, Ireland,
Israel, Italy, Luxemburg, Mexico, Netherlands, New Zealand, Poland, Singapore, Spain, Sweden,
Switzerland, United Arab Emirates, the US and the UK.
Are Low-cost carriers content available on myCWT?
Yes, for enabled clients.
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