FAQs for Students

Student Verification

1. How do I become a verified student?

To become a verified student, you will first have to be an existing KrisFlyer member. With an

activated KrisFlyer account, you will be able to verify yourself as a student.

2. Who conducts this student verification?

You should be able to verify yourself if your educational institution is located in the

following countries/regions:

− Australia

− Canada

− Denmark

− France

− Germany

− Hong Kong SAR, China

− India

− Indonesia

− New Zealand

− Philippines

− Republic of Korea

− Russia

− Singapore

− South Africa

− Spain

− Sweden

− Switzerland

− Taiwan, China

yourself as a student. We are working to expand this list of countries, please do check

back in the next few months.

4. My school is not on the list. What do I do?

To ensure that you are not missing your school in the list, type out the full name of your school.

If your school is not on the list, then you are not eligible for student verification on our website

at this point in time. You may wish to submit a request through the school request form.

Online verification is only available for tertiary institutions, i.e. post-secondary colleges,

universities. Non-tertiary institutions such as secondary schools and boarding schools will not

be verifiable through our online portal.

You can provide up to three school-issued documents that clearly show the following details:

• Your first name

• Your last name

• Name of your educational institution

• A date that shows you are enrolled for the current term, or an issue date that’s

no older than 3 months.

Examples of some acceptable documents include student ID card, offer letter, enrolment letter,

tuition receipt, or transcript. Do redact any sensitive information on the documents before

uploading them.

An email notification will be sent to you when your student status is successfully verified. You

may also receive notification emails requesting you to upload supporting documents for further

verification. It may take up to 48 hours to receive this email notification. During this time,

please refrain from re-verifying yourself as this may result in verification errors.

8. I have just uploaded my supporting documents for student verification. When

will I hear back with results of my request?

Documents are reviewed in the order received. You will be contacted via email within the next

48 hours with additional details regarding your verification request.

please contact SheerID Help Centre.

Student Fares

10. How much savings can I enjoy on my air ticket as a student?

You will be able to enjoy 10% off round trip fares on selected fare types when you purchase

your tickets online. One-way fares will be priced at 45% off regular round trip fares on selected

fare types in Premium Economy class and Economy class as well.

that this only covers the waiver of the change fee penalty. Any fare difference

resulting from this change remains chargeable.)

Student Booking Flow

12. I am logged in and verified and tried to search for student fares but cannot find

any. Why?

Student fares are only accessible via the “Student Privileges” page. Please ensure that you

are searching for student fares through this page.

TR-operated flights, and both SQ- and LH-operated flights with the “618” prefix in the ticket

number.

14. Can I verify my Working Holiday/Work Holiday visa online?

The verification of Working Holiday/Work Holiday visa is currently not available online. If you

possess a valid Working Holiday/Work Holiday visa, you may purchase your ticket via our SIA

ticket offices or appointed agents. We are working with our partner to enable online verification

of these visas.

Others

15. Am I able to manage my student booking online?