104. A cornerstone of T-Mobile’s “Un-carrier” campaign was that taxes and fees are
included in the service plan price. Yet in March 2020, T-Mobile launched T-Mobile Connect, a
set of “low-cost” plans it agreed to offer as a condition of merger approval, without taxes and
fees included.
161
And in February 2022, T-Mobile started charging taxes and fees separately to
Magenta and Magenta MAX customers for added or upgraded services, including but not limited
to scam blocking protection, stateside international calling, and parental controls.
162
105. T-Mobile charges an “Assisted Support Charge” and “Upgrade Support Charge”
when a customer activates a new line of service or when an existing customer adds a line of
service using an in-store, online, or call-in support specialist. Whereas prior to the merger, T-
Mobile bragged that it had the “best damn care team in the business,” since the merger, T-Mobile
has penalized consumers for using customer service by raising its activation and upgrade fee
three times in two years. T-Mobile increased the fee from $20 to $25 in April 2021, to $30 in
see also T-Mobile To Charge Taxes On Account Add-Ons, Even For Tax-Included Plans, T-Mo
Rep. (Jan. 18, 2022), https://tmo.report/2022/01/t-mobile-to-charge-taxes-on-account-add-ons-
even-for-tax-included-plans/.
161
Settlement Agreement & Release of Claims, State of Cal. (Mar. 9, 2020); Settlement
Agreement and Release of Claims among T-Mobile US, Inc., Sprint Corporation and Plaintiff
States (Mar. 10, 2020); Monica Chin, T-Mobile’s budget $15 Connect plan will launch on March
25th, The Verge (Mar. 23, 2020, 11:23 AM), https://www.theverge.com/2020/3/23/21190796/t-
mobile-connect-sprint-merger-coronavirus-prepaid-plan.
162
View Your Bill & What’s Impacting It, T-Mobile.com, https://www.t-
mobile.com/support/account/whats-impacting-your-bill (last visited May 23, 2022) (“Many T-
Mobile plans, such as Magenta and Magenta MAX, include recurring monthly taxes and fees in
the service plan price. For plans that have taxes and fees excluded, taxes, fees, and other charges
apply. Additionally, beginning 2/19/2022, for upgraded or optional add-on services, including
but not limited to Stateside International Talk and Text, Global Plus, and Family Mode, taxes
and fees apply separately, even for customers with service plans with taxes and fees included.”);
see also Adrian Diaconescu, T-Mobile Is Increasing the Taxes On Your ‘Tax-Inclusive’ Plans
Starting February, Phone Arena (Jan. 18, 2022, 5:01 AM), https://www.phonearena.com/news/t-
mobile-increasing-taxes-all-plans-starting-february_id137871.
Case: 1:22-cv-03189 Document #: 1 Filed: 06/17/22 Page 54 of 66 PageID #:54