DIRECT DEPOSIT VS. DEBIT CARD
What is Direct Deposit?
Direct Deposit, also known as electronic funds transfer (EFT), allows
the Nevada State Division of Welfare and Supportive Services
(DWSS) State Collection and Disbursement Unit (SCaDU) to
electronically deposit your payments directly into your bank account.
What are the benefits of using Direct Deposit?
- Payments are automatically deposited to the account.
- There are no fees associated with direct deposit.
- Funds are available faster.
How does Direct Deposit work?
When a payment is made from DWSS, SCaDU electronically tells
your bank to credit your account.
Who can sign up for Direct Deposit?
Every recipient of funds through DWSS who has a bank account in
their name can sign up for Direct Deposit.
How do I sign up for Direct Deposit?
Complete the Child Support Payment Authorization form along with
verification from the bank showing the account number and routing
numbers. A voided check is acceptable verification for a checking
account. For a savings account or online banking, please have your
bank stamp and initial the request form to verify the bank routing
and account number. A deposit slip is not acceptable verification.
When will my Direct Deposit start?
A Direct Deposit may not begin for at least 30 days from the date of
your request. You will receive your child support payments via a debit
card until your Direct Deposit application is processed.
What if I change or close my bank account?
You must complete a new authorization form each time you change
your banking information. When changing your bank account, SCaDU
must close your previous direct deposit account and verify your new
account information with your bank, a process that typically takes 10
business days. After the verification process is complete, all payments
will be deposited into your new account, however, payments received
during the verification period will be disbursed via a debit card. If your
account has closed and you have NOT submitted a new Child Support
Payment Authorization for processing as stated above, your child
support payments will be disbursed via a debit card. PLEASE NOTE:
If you have an existing debit card account, you will not automatically
receive a new debit card. The debit card you initially received may still
be used.
How do I stop Direct Deposit?
You must notify SCaDU in writing by mailing or faxing a completed
Child Support Payment Authorization form to SCaDU. You may select
to change your direct deposit to a different account or cancel direct
deposit and sign up to receive payments via a debit card.
How many Direct Deposit accounts can I open? Only one direct
deposit account is allowed at a time. All payments will go into that one
account until direct deposit is stopped.
How does the Nevada Child Support Debit Card work?
Once you elect to receive your payments on the Nevada Child Support
Debit Card, an account will be created in your name. Whenever a
payment is received by the State Collection and Disbursement Unit
(SCaDU), the funds will be sent by Electronic Funds Transfer (EFT)
to your debit card. You can then use the debit card to make purchases
or withdrawals until the funds are exhausted. You cannot make any
additional deposits to the account. Only SCaDU can fund the debit card
account.
What are the benefits of receiving payments on a debit card?
- Safer than paper checks
- No trips to the bank or waiting in long lines
- Avoid check cashing fees
- A bank account is not required to receive payments
How long does it take to receive payments on the debit card?
Once the first child support collection is received, it will be posted to
your debit card. You should receive your card within 7-10 business
days. Once you have your card, all future payments will be posted to
your debit card unless you elect to receive payments via direct deposit.
If no payment is made on your case, you will not get a card.
How do I activate the debit card?
You will receive your Nevada Child Support Debit Card along with
instructions on how to activate and use it. Once you receive the card,
you can activate online or by calling the toll-free number provided with
the card. Once activated, you may use your card.
Where can I use the debit card?
You can use your card anywhere Mastercard debit cards are accepted.
You can also get cash withdrawals from your card.
How do I get a replacement debit card?
If your card is lost or stolen, you need only contact the Debit Card
Customer Service Center to report your card lost or stolen and to
request a replacement card. Customer Service information will be
provided to you with your initial card packet.
How do I know when I’ve received a payment?
You may contact the DWSS voice response unit (VRU) toll free to find
out whether a payment has been sent to you. The VRU is available 24
hours a day, 7 days a week. The telephone numbers are:
(775) 684-7200 – Northern Nevada
(702) 486-1646 – Southern Nevada
or call the Child Support Customer Service number toll free at
1-(800)-992-0900.
For more information, please visit our website: https://dwss. nv.gov.
Mail or fax the completed Child Support Payment Authorization form to:
Nevada State Division of Welfare and Supportive Services
Attention: SCaDU EFT
PO Box 98950
Las Vegas, Nevada 89193-8950
FAX (702) 486-8592