Discontinuation of Rewards Redemption Options: Merchandise and

Important Update

Rewards Redemption: Discontinuation of Rewards Redemption Options: Merchandise and Shop at

Partners (Apple Products and Amazon.com)

Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners

(Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards

Portal will be discontinued.

You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards

redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou

Rewards page (www.citibank.com.sg/rewards).

We regret any inconvenience caused.

If you have questions regarding an existing redemption please be rest assured that you can continue to

contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.

Frequently Asked Questions

S/N

Question

Response

What is the last day for me to make a new

redemption for Merchandise, Apple Products

or Amazon Shop with Points?

These redemption options will be discontinued

from 19 November 2023. Effective 19

November 2023 you will no longer be able to

make any redemptions for Merchandise, Apple

Products or Amazon Shop with Points.

I need to edit/cancel my Merchandise/Apple

Products/Amazon Shop with Points

redemption. How can I do so?

Once submitted, all redemptions for

Merchandise/Apple Products on our Citi

ThankYou Rewards Portal are final and may not

be cancelled.

If the Merchandise/Apple Product redeemed

using your Citi ThankYou Rewards is damaged

when you receive it, please contact us within 5

days to report the damage to organize a return

of the merchandise reward. You may call the

CitiPhone Banking hotline at 6225 5225 from

8am to 8pm for assistance.

For redemptions made on Amazon, please

reach out to Amazon directly.

Where do I find my Order History for

Merchandise/Apple Products/Amazon

redemptions?

For Merchandise/Apple Products redemptions:

Your order history is located under the My

Account section. There may be more than one

status that applies to your order:

In Process: Your order has been placed.

Order Accepted: Your order was accepted and

sent to the supplier.

Shipped: Your order was shipped from the

supplier.

Cancelled: Your order has been cancelled or

rejected by Citi ThankYou Rewards.

Returned: Your order has been returned

For assistance, you may call the CitiPhone

Banking hotline at 6225 5225 from 8am to

8pm.

For Amazon Shop with Points redemptions:

For redemptions made on Amazon, please

reach out to Amazon directly.

Who can help me with my redemption-related

enquiries after 19 November 2023?

You may call the CitiPhone Banking hotline at

6225 5225 from 8am to 8pm for assistance.

After 19 November 2023, what can I redeem

my Point/Miles for?

We offer many other options to turn your

Points/Miles into rewards you would love.

To explore more, visit the Citi Mobile App or

Citi ThankYou Rewards website.