CLARK PRODUCT WARRANTY & CARE

CLARK PRODUCT

WARRANTY & CARE

Version 10 - Feb 2020

CONTENTS

Product Warranty Contact Details ..............................................................................................PAGE 3

Warranty Conditions - Caroma Industries ............................................................................... PAGE 4

Clark Warranty Periods ......................................................................................................................PAGE 8

Product Care & Maintenance .......................................................................................................... PAGE 12

Notes ............................................................................................................................................................ PAGE 15

Clark > Monaco

COVER: Clark > Round

PRODUCT WARRANTY

CONTACT DETAILS

All Caroma Industries Limited products vary from a

minimum 12 month to a lifetime product warranty.

Should any of our products not perform to your satisfaction and/or for product

speciﬁc warranty periods, please contact Caroma Industries Limited on the phone

number below. Our experienced customer service personnel will professionally deal

with your enquiry.

CONTACT OUR CALL CENTRE ON

13 14 16

Business Hours:

7.30am - 6.30pm (EST) and

7.30am - 7.30pm (ESDS)

Local operating hours are 7.30am - 4.30pm

(Local time)

EST - Eastern Standard Time. ESDS - Eastern Standard Daylight Saving.

This extended warranty only covers Caroma Industries Limited (“Caroma”) products,

including Epure Lifetime™ and Clark Lifetime™ products (collectively “Products”), and

does not extend to products which you have selected outside our Product range.

This extended warranty only applies to defects which have arisen solely from faulty

materials or workmanship in the Products and does not apply to other defects which

may have arisen as a result of, without limitation, the following: accidental damage,

abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse weather

conditions, including excessive water pressure, temperature, or neglect of any kind

of the Products. Alterations and repairs of the Products other than by an accredited

and licensed service agent or technician are not covered. For the avoidance of doubt,

attachment of accessories or use of non-genuine replacement parts other than those

manufactured or approved by Caroma are not covered by this extended warranty.

This extended warranty for the Products commences from date of purchase or for

new buildings on the date of handover for the relevant period set out in the warranty

periods table.

In addition to this extended warranty, certain legislation (including the ACL) may give

you certain rights which cannot be excluded, restricted or modiﬁed, this extended

warranty must be read subject to such legislation and nothing in this warranty has the

eect of excluding, restricting or modifying those rights.

GWA warranty periods have changed over time so dependent on when you purchased

your product the warranty period may be dierent to what is stated in this booklet.

WARRANTY CLAIMS

To make a warranty claim, the following documentation must be emailed, posted or

faxed to Caroma (contact details listed below):

• Proof of Purchase (invoice or receipt), OR a certiﬁcate for occupancy for new homes

• Warranty Certiﬁcate or equivalent documentation must be supplied for warranty

claims to be considered

• Your contact details

If the Product has not been installed, the Product can be returned with proof of

purchase, to the place of purchase. If the cost of returning any defective parts is

unreasonable, please contact Caroma on the telephone number listed below so that, if

appropriate, we can arrange a collection.

Caroma Industries Limited contact details are as follows:

GWA Bathrooms & Kitchens

1 Melito Court, Prestons NSW 2170

Phone: 13 14 16

Fax: 1800 818 346

[email protected]

NOTE: The extended warranty only applies to the original owner and is not

transferable.

WARRANTY CONDITIONS

– CAROMA INDUSTRIES

Should any warranty claim be made and attended to by a Caroma authorised Service

Agent and that in the opinion of the Service Agent or Caroma, the problem was from

faulty installation or use of the Products in conjunction with products of another

manufacturer or from some other cause other than a manufacturing defect of the

goods for which Caroma is responsible. Caroma Industries Limited reserves the right to

charge a service fee for each service sta attending the premises where Products have

been installed.

As part of Caroma’s commitment to continuous improvement, Caroma reserves the

right to make changes to its Products at any time.

Caroma requires adequate access to Products, ﬁttings and ﬁxtures to undertake

extended warranty repairs. Caroma will not be responsible for any consequential

damage or costs where adequate access to Product ﬁttings & ﬁxtures is not accessible.

Caroma reserves the right to provide minor components as ‘Parts Only’ to the

customer.

CONSEQUENTIAL LOSS

To the extent permitted by law, Caroma will not be liable for any loss or damage to

furniture, ﬂoor coverings, walls, ﬁxtures or any other consequential loss of any kind

caused by any defect in the Products or components.

This Extended Warranty shall be void for the following reasons:

1. A customer’s inability to provide POP or equivalent documentation.

2. If:

• Products are not installed by a licensed plumber and/or electrician.

• Products are not installed to relevant National Standards and State

Regulations.

• Products are not installed in accordance with the manufacturer’s installation

instructions.

• Water pressures and or temperatures that exceed stated limitations as per the

product installation instructions.

NOTE: AS/NZS 3500.1-2003 (Clause 3.3.4) speciﬁes 500kPa maximum water

supply pressure at any outlet within a building for new installations. The

500kPa maximum water supply pressure doesn’t apply to ﬁre service outlets.

• Isolation stop taps are not ﬁtted as stated on manufacturer’s installation

instructions.

• Fitting of other devices to the outlet of tapware (e.g. Water ﬁlters).

• Fitting of Caroma non-approved in tap body or end of line water ﬂow

regulating devices.

• Products used with water additives i.e. Cleaning & or deodorising additives in

cisterns.

• Fair wear and tear, such as the working seals in the inlet and outlet valves,

including scratching from cleaning etc.

• Inappropriate or non-approved connection ﬁttings connecting Products to

sewer.

• Non written approved modiﬁcations to the Products.

• Products used for incorrect applications, non-potable water etc.

• Damage as a result of obstructions due to inadequate ﬂushing of system

before use and problems caused by water supply (including silt, corrosion and

excess water pressure).

• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in

tapware and/or shower heads etc.

• Service or repairs with non-standard replacement parts previously undertaken

without Caroma written approval.

• Non-installation of ﬂow regulator in tapware and showers or regulated check

valve or check valves in hand showers or veggie mixers.

• Damage to ﬁnishes by adhesives, sealants or abrasive cleaners etc.

• Damage to ﬁnishes which arise from installation or post installation use.

• Damage due to abuse as determined by authorised Service Agent or Caroma.

• Failure to observe manufacturers care and cleaning instructions.

The extended warranty work is limited to the pre-approved scope of work that will

be set out in a work order. Additional work will require authorisation from Caroma.

Except to the extent that a customer can demonstrate that at the time of purchase the

product was faulty or defective and at that time the customer was not aware of such

fault or defect.

NOTE: It is the installer/consumers responsibility to ensure:

• Product is not damaged prior to installation.

• They are happy with their purchase.

• The product has all of its components.

• Required maintenance is performed.

Our Products come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure and

compensation for any other loss or damage. You are also entitled to have the Products

repaired or replaced if the Products fail to be of acceptable quality and the failure does

not amount to a major failure.

Clark > Square & Cross

While all Caroma Industries Limited (“CLARK”) products are manufactured to

the highest standard, in addition to the guarantees provided under the Australian

Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth) (“ACL”),

we oer varying extended warranty periods (please refer to below table) from the date

of purchase or handover that our Products are free from all defects in materials and

workmanship, subject to the terms and conditions that follow, for additional peace

of mind.

GWA warranty periods have changed over time so dependent on when you purchased

your product the warranty period may be dierent to what is stated in this booklet.

For all After Sales & Service enquiries please contact GWA Bathrooms & Kitchens

on 13 14 16.

CLARK WARRANTY PERIODS

SANITARYWARE

RANGE WARRANTY

COMMENTS

Residential Warranty

Toilet Suites

(Cisterns & Pans)

10/1 years

10 years replacement product or parts

1 year replacement products/parts and labour

Basins 10/1 years

10 years replacement product or parts

1 year replacement products/parts and labour

Seats 1 year 1 year replacement product/parts

Spare Parts 1 year 1 year replacement product/parts

Commercial Warranty

Toilet Suites

(Cisterns & Pans)

1 year 1 year replacement products/parts and labour

Basins 1 year 1 year replacement products/parts and labour

Seats 1 year 1 year replacement product/parts

Spare Parts 1 year 1 year replacement product/parts

* Excludes inlet and outlet valve washers - 1 year parts and labour only

# Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or

replaced product or part runs from the date of original purchase.

BATHS

RANGE WARRANTY

COMMENTS

Baths - Acrylic 10/1 years

10 years bath shell

1 year labour

Accessories

& Spare Parts

1 year 1 year replacement product or parts

STAINLESS STEEL KITCHEN SINKWARE,

LAUNDRY TUBS & ACCESSORIES

For product purchased after 6 April 2018

RANGE WARRANTY

COMMENTS

Sinks

25/1 years

25 years replacement product or parts

1 year replacement products/parts and labour

Tubs

25/1 years

25 years replacement product or parts

1 year replacement products/parts and labour

Cabinets 5/1 years

5 years replacement product or parts

1 year replacement product/parts and labour

Commercial Sinks 25/1 years

25 years replacement product or parts

1 year replacement product/parts and labour

Accessories

& Spare Parts

1 year 1 year replacement product or parts

* Excludes inlet and outlet valve washers - 1 year parts and labour only

# Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or

replaced product or part runs from the date of original purchase.

Clark > Cellini

† Plastic Jumper Valves – 3 months parts only or Copper Jumper Valves – 12 months parts only.

Note: Damage from pieces of copper tube, plastic tube, sand, dirt or thread tape etc. are not covered by warranty.

# Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or

replaced product or part runs from the date of original purchase.

TAPS, OUTLETS, MIXERS, SHOWERS,

BATHROOM ACCESSORIES

RANGE WARRANTY

COMMENTS

Residential Warranty

Taps, Outlets, Mixers 10/1 years

10 years replacement product or parts

†

1 year labour, ﬁnishes, ceramic disc spindles

†

Showers 10/1 years

10 years replacement product or parts

1 year labour, ﬁnishes, sliders, wall ﬁxing

mounting brackets, metal ﬂex hoses

Accessories 5/1 years

5 years replacement product

1 year ﬁnishes, wall ﬁxing mounting brackets,

metal ﬂex hoses

Spare Parts 1 year 1 year replacement product or parts

Commercial Warranty

Taps, Outlets, Mixers 1 year

1 year ceramic disc mixer cartridges - parts only

†

1 year replacement product or parts

†

1 year ﬁnishes and labour

†

Showers 1 year

1 years replacement product

1 year - Labour, Finishes, Sliders, Soap Dishes,

Wall Fixings, Mounting Brackets, Metal Flex hoses

Accessories &

Spare Parts

1 year

1 year replacement product or parts eg. towel

rails, tooth brush & toilet roll holders, soap

holders etc

^ Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tape etc.

† Plastic Jumper Valves – 3 months parts only or Copper Jumper Valves – 12 months parts only.

# Where under this warranty we repair or replace a product or part, the warranty applicable to the repaired or

replaced product or part runs from the date of original purchase.

Taps, Outlets, Mixers, Showers, Bathroom Accessories

For product purchased between 1st February 2012 and 7th September 2015

Range Warranty

Comments

Clark Pete Evans

Tapware

15/7/1 years

15 years ceramic disc mixer cartridges - parts only^

7 years replacement product or parts

†

1 year replacement product or parts and labour

†

OBSOLETE CLARK WARRANTIES

Stainless Steel Kitchen Sinkware,

Laundry Tubs & Accessories

For product purchased on or before 6 April 2018

Range Warranty

Comments

Sinks

Clark Lifetime

™

/1 years

Clark Lifetime

™

replacement product or parts

1 year replacement product/parts and labour

Tubs

Clark Lifetime

™

/1 years

Clark Lifetime

™

replacement product or parts

1 year replacement product/parts and labour

Cabinets 10/1 years

10 years replacement product or parts

1 year replacement product/parts and labour

Commercial Sinks 25/1 years

25 years replacement product or parts

1 year replacement product/parts and labour

Accessories

& Spare Parts

1 year 1 year replacement product or parts

The materials used in our products have been carefully chosen to comply with

Australian Standards and Water Eciency Labelling Standards (WELS) requirements.

Treated with care, the products will ensure many years of service. Soap, washing-up

liquid, mild detergents, non abrasive hand and face creams, shaving soap and hair

cream will not harm the product in any way.

In order to preserve appearance with minimum eort, we oer the following advice.

These recommendations are intended to assist you, our customer. They are based

on our experience and judgment but must not be regarded as amounting to a legal

warranty or liability on our part.

TOILET SUITES & BASINS

VITREOUS CHINA

Use a mild household detergent or warm soapy water and clean with a soft cloth.

VITREOUS ENAMEL

Routine cleaning with soap, mild detergent or ammonia solutions in warm water,

followed by a freshwater rinse is usually adequate for normal soiling. Repeated

applications and the occasional use of nylon scouring pad will often remove heavier

soiling. Do not use an abrasive cleaner to remove surface grime.

TOILE T SEATS

The best method of maintaining the ﬁnish while ensuring the cleanliness of toilet seats

is simply to wipe them over with a soft cloth such as Selleys “Wonder Cloth” or similar

with warm soapy water. This is all that is required.

It is important that no abrasive cleaners are used, as these will remove the surface

gloss of the product. At regular intervals the tightness of the hinge bolts might be

checked, as continual use may cause loosening over time.

PLASTICS

GENERAL CLEANING

Where your product normally remains dry in use, a soft duster can be used to remove

surface dust. Alternatively, wipe over with a clean, soft cloth dampened with a mild

household detergent and water solution. Use of a wax-based furniture cream should

be avoided as this can result in a build up of deposits that will detract from the

appearance. Use of abrasive-based compounds should be avoided as these will scratch

the surface.

SCRATCHES

Avoid contact with hard, sharp objects. Should scratches occur on plastic products ﬁne

marks can be removed using a cutting compound normally used for car re-treatment,

followed by bung with a car polish and a clean soft cloth.

PRODUCT CARE & MAINTENANCE

CHEMICAL ATTACK

Plastic accessories and seats are resistant to most household products, but are not

absolutely stain proof. Spills of some products such as after shave lotion, hair lacquer,

nail polish and remover, mineral turpentine, white spirit, kerosene, aerosol propellants

and insecticides should be removed immediately by washing. To restore toilet

seat surface if marked, treat as for scratches. Parts should not be immersed in any

household antiseptic solutions.

DISCOLOURATION

Iodine, Mercurochrome solution, boot polish, hair dye, bleaches and the like will

discolour the surface if not removed immediately. Provided the discolouration is not

severe, restore the surface as described for scratches.

BURNS

Avoid placing hot objects, such as curling tongs, or lighted cigarettes on any plastic

surface as these will certainly cause discolouration and marking. However should slight

accidental damage occur, it may be possible to remove marks as for scratches.

TAPWARE & ACCESSORIES

• Never use harsh detergents or abrasive cleaners, as these will scratch the surface.

• Where your tapware/accessories remains dry in use, a soft cloth can be used to

remove surface dust. Alternatively, a wipe over with warm soapy water is all that is

required to maintain the ﬁnish in perfect condition for a lifetime of use.

• Don’t use cleaning products containing chlorides and halides (e.g. Bromine, Iodine

and Fluorine)

• Don’t use disinfectant to clean stainless steel parts and components

• Don’t use hydrochloric acid (HC) for cleaning. This will lead to pitting and stress

corrosion cracking (SCC)

• Use of wax based furniture cream should be avoided as these can result in a

buildup of deposits, which could detract from the appearance.

• Do not use undue pressure and wipe in one direction only.

• Gold plated products should always be cleaned with care using a soft dry cloth or

a soft cloth with warm soapy water.

TAPWARE AERATOR CLEANING

The cleaning of the aerator insert must be performed regularly. The frequency depends

on the water quality and water bourne debris in your area as it is the home owner’s

responsibility to keep the aerator insert clean. We suggest this be performed at a

minimum of 6 month intervals.

Refer to installation instructions supplied with the product.

STAINLESS STEEL SINKWARE / LAUNDRY TUBS

Cleaning instructions for stainless steel sinkware:

• Routine cleaning with soap, mild detergent or ammonia solutions in warm water,

followed by a fresh water rinse is usually adequate for normal soiling. Repeated

applications and the occasional use of a nylon scouring pad will often remove

heavier soiling.

• Heavier soiling, light staining apply the mildest household abrasive cleaner or

paste made from bicarbonate of soda. Wearing gloves use a soft cloth, ﬁne nylon

scouring pad or soft bristle brush; rub the surface as softly as possible, using long

even strokes in the direction of the polished ﬁnish. Avoid using circular motion.

Rinse well and wash as per routine cleaning

Due to the nature of stainless steel material, it can be easily scratched with normal day

to day use. It is dicult to keep the mirror ﬁnish without using it. Stainless steel is more

rust resistant rather than scratch resistant.

To remove light scratches use suitable ﬁne ﬂexible sanding pads to clean the sink

surface. Place the pad on the stainless steel surface and apply force by hand in a

straight line motion moving from side to side. (Ensure the pad motion is in the same

direction as the grain).

• Don’t use cleaning products containing chlorides and halides (e.g. Bromine, Iodine

and Fluorine)

• Don’t use disinfectant to clean stainless steel parts and components

• Don’t use hydrochloric acid (HC) for cleaning. This will lead to pitting and stress

corrosion cracking (SCC)

ACRYLIC BATHS

Cleaning your bath:

1. To preserve the polished surface, after using your bath, clean with a soft cloth and

warm soapy water to wash away any body oils or soap residue that forms a ring

tide mark.

2. As a weekly cleaner we recommend warm, soapy water. Do not use powders,

pastes, cream cleaners, thinners, window cleaning sprays or dry cleaning liquid,

etc.

3. Stubborn marks or ﬁne scratches may be polished out with Brasso.

4. When coloured essentials oils are used, ﬁrst test that the colour won’t stain your

bath. If it does, use Brasso to remove it. Always add oils into a bath full of water.

Never pour them into an empty bath.

NOTE: Our after sales and service, state oces, branches and distributors will be

pleased to provide additional advice if required.

NOTES

Caroma Industries Limited, ABN 35 000 189 499

V.10 FEB2020