Ordering New & Refill Prescriptions Online With Costco Mail Order

Last updated: 09/2018

Ordering New & Refill

Prescriptions Online With

Costco Mail Order



Visit:

pharmacy.costco.com

Click ‘Sign In/Register’ and

then ‘Create Account’ to get

started on your pharmacy

account or sign into your

costco.com account.

gister an Account

 The

member will need to enter their own email address

and

reate a password.

 A Costco membership number is not required to use

the

pharmac

 Please note: each family member will need to be regis

tered

under

a separate email address for a patient profile to

ompleted.

Setting up a Patient Profile

To complete a profile for the Mail Order Pharmacy a member will need to place their curser over “Pharmacy” for

the drop down menu and click “Patient Profile”. Once in the profile member’s will need to complete the following

sections:

1) Account & Patient Info

2) Insurance

3) Payment Method

4) Addresses

5) Privacy

Section 1 - Account

& Patient Info:

Patient information: In this section a

member will need to provide their

name, date of birth, and gender.

Preferences: a member will need to

provide if they want child resistant

packaging, generic medications when

applicable, and if they want refill

reminders – which must be checked for

auto refills (more detail provided in

separate slide).

Preferences: Members will need to

provide if they have any drug allergies,

what their medical conditions are, and

what medications they are currently

taking.

Section 2 – Insurance:

This section is where a

member will select their

plan from the drop down

menu and enter in their

prescription insurance

card details.

Section 3 –Payment Method:

 Members may choose to not enter a

payment method at this time, however

once an order is placed members will

need to add the payment method to

their profile.

 If a payment method is not saved

there may be problems, or delays,

with an order not going through or a

possible cancellation if the member

does not provide a payment method.

Section 4 –

Addresses:

 Members will need to

provide their billing address

as it appears on their

payment method they

choose to use.

 Members billing address

and shipping address

should match as this part of

the verification process

when filling the member's

prescription.

 Email correspondence will

go to the billing email

address.

Section 5 – Privacy:

This section reviews the Costco Health Center Notice of Privacy Practices including the

Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), and protected

health information ("PHI”).

For the profile to be

completed (registered)

this section must

confirmed as being

reviewed.

Once done a member

may select “Complete

Registration”.

Ordering a New Prescription

On the Home Delivery

main page members need

to click “Fill New

Prescriptions”

In this section:

 Doctor’s info

 Prescription Info

 Shipping option

 Optional Additional or

Special Comments

Step 1: Provide

Prescription Info

Members will need to provide the details of

their prescription when ordering:

 Physician information and how the

prescription will be provided (mailed or

faxed into the pharmacy).

 The Prescription drug name and if the

member wants it filled with generic or

brand.

 Choose their shipping method for their

order.

 If any special requests are needed, the

member may provide it in the comment

box at the bottom of the page.

The member has the option of

reviewing their order, and choosing

the delivery preference, before

completing their prescription order

request.

If the information is accurate the

member would click “Complete

Prescription Request” to place

their home delivery prescription

order.

Step 2: Confirm Your Request

Step 3: Receive Your Order

The Mail Order Pharmacy

requests members allow 1-4

business days for processing

once a prescription order has

been received by the pharmacy.

Please be advised the

processing time may vary if

there are delays due to

insurance approval or payment.

After your prescription is

processed, and payment is

confirmed, your order will be

shipped via the shipping

method selected.

Reordering a Refill Online

On the Home Delivery

main page members

need to click “Refill

Prescriptions”

In this section:

 Select Refills

 Review refill Order

 Confirmation Page

Step 1: Select Your Refills

A member may select a prescription

(that has been shipped at least

once) they would like refilled from

their refill page once logged in.

Members have the option to add a

prescription to our Auto-Refill

Program per an email notification

they will receive and need to

consent to prior to shipping.

Again, please allow 1-4 business

days for processing, and the

processing time may vary if a refill

authorization is required, delays

due to insurance approval, or

payment.

Step 2: Review Refill Order

Same as when the member

places an order for a new

prescription, the member has

the option of reviewing their

order, choosing the delivery

preference, and updating their

payment method before

completing their refill order

request.

If the information is accurate

the member would click

“Complete Prescription

Request” to place their home

delivery prescription order.

Step 3: Confirmation Page

An order confirmation email will be sent once the order has been submitted.

Members will also receive an order confirmation email, detailing the order (drug name,

strength, quantity, cost) once it is being filled.

Lastly members will receive a shipping conformation email with the order tracking number.

Auto Refil

l Program

 Before each auto-refill is processed an email is sent to the member for their consent.

 Members must click the “Yes, Refill Prescription” button (within 72 hours) to start the

refill process. If they do not, the refill will not be placed and will be removed from auto-fill.

 Refill, and auto refill, email notifications are sent (approximately) 65 days into a 90 day

supply fill.

 Members order(s) are

charged to their saved

payment type to reduce

any delays.

 The auto-refill program

assists members with

being less likely to run

out of their maintenance

drugs and stay on track

with their medications.

Presc

ription Status

mbers can track the status of

their orders by logging onto their

account and clicking on the

corresponding tab.

For detailed information on their

ordered prescription members

need to click the prescription

number.

If members have further

questions regarding their order,

they may call our Costco Mail

Order Pharmacy Member

Service Center for a live agent to

address any questions, or

concerns, a member has.

Prescription History

Members are able to view

their Prescription history for

up to 180 days and track

their orders under the

prescription details.

If you have further questions, please

email or call the Costco Mail Order

Pharmacy Member Service Center at:

Phone: 1-800-607-6861

Email: webpharmacy@costco.com

Hours of Operation:

Monday-Friday, 5:00 a.m. to 7:00 p.m. PST.

Saturday, 9:30 a.m. to 2:00 p.m. PST.