Rail Staff Travel Guide for holders of the Rail Staff Leisure Card
90-011-032 D7430AA v26 February 2024 Rail Staff Travel
Page 3 of 48
Section 6: Travel on National Rail _________________________ 20
Leisure Travel ____________________________________________ 20
Staff discounted (priv rate) tickets ________________________________ 20
Staff Travel Restrictions and complimentary refreshments _____________ 22
Class of Travel _________________________________________________ 23
Seat Reservations ______________________________________________ 24
How to buy a staff discounted (priv rate) ticket, and what to do if this is not
possible ______________________________________________________ 24
Residential Travel (Commuting) ______________________________ 25
Sleeper Services __________________________________________ 25
Caledonian Sleepers ____________________________________________ 25
Great Western Railway sleepers __________________________________ 27
Train delays and service disruption ___________________________ 28
Travel Irregularities ________________________________________ 28
Complaints ______________________________________________ 29
Section 7: National Rail services in Great Britain _____________ 30
Section 8: Other undertakings in Great Britain_______________ 31
Rail _____________________________________________________ 31
Eurostar _____________________________________________________ 31
Grand Central _________________________________________________ 32
Heathrow Express _____________________________________________ 32
Hull Trains ____________________________________________________ 32
London Tramlink_______________________________________________ 33
LUMO _______________________________________________________ 33
West Coast Railway Company - The Jacobite ________________________ 33
Heritage Railways (generally not on the National Rail network) _________ 33
Shipping _________________________________________________ 36
P&O Ferries (Dover-Calais & Hull-Rotterdam) _______________________ 36
Tel: 01304 448 888. Hours of operation daily 07.30 until 21.00 (22.00 from
Easter to September). Telephone bookings attract an additional charge of
approximately £5, unless paying Port Tax tickets only. Stena Line Irish
Services ______________________________________________________ 37