NEWSLETTERNEWSLETTER
JFK REDEVELOPMENT
Meet the ACES (pg. 3)
JFKR Steering Committe Meeting (pg. 4)
T4 Surface Lot Changes (pg. 4)
T7 Roadway Closure (pg. 5)
1st Annual “Girls in Aviation Day” Event
(pg. 6)
Jobtoberfest (pg. 7)
LBE/MWBE Reporting Data Online (pg. 8)
Employee Announcements (pg. 9)
Project Spotlight: T8 Expansion (pg. 10)
Q4 Look Ahead (pg. 10)
October 2022
Highlights from this Issue
A message from our General Manager,
This is the second edition of our newslet-
ter and we are entering an exciting time for
JFK’s Redevelopment Plan. Ground has
been broken by the New Terminal One’s
construction and the JMP/Terminal 6 agree-
ment nears its financial closing. In addition,
Airport Activity
* T7 Roadway closing for 4-6 weeks
* T4 Surface Lot parking spaces relocating
mid-November
* Shuttle bus service to T1 & T2 in effect
* T2 AirTrain Station permanently closed
* Delta T4 ights can check in at T2
Project Spotlight │T8 Expansion
See page 10
Customer Service Week 2022
See page 2
November will bring the third-year anniversary of the
initiation of the American Airlines (AA)/Terminal 8 expan-
sion for which AA is planning an event to commemorate all
the hard work that has gone into the project.
Now more than ever it is imperative that we all work
together to share information and provide mutual support
as the evolution that is transforming JFK into a world-class
airport continues, providing us with the opportunity to reach
the ultimate goal of making our airport one of which we can
all be proud. As such, I would appreciate recipients of this
newsletter forwarding it onto others, printing it and placing
it in your offices and breakrooms, encouraging your teams
to reach out and share their thoughts and suggestions.
While we may represent different stakeholders within our
Airport Community, we are One JFK made better by our
mutual efforts providing for a better future.
Teresa Rizzuto
Receive targeted, accessible, employee-centric
alerts and notifications on airport activity and
tips for navigating the airport.
Keep Your Finger on the Pulse!
Coming Soon: The JFK Pulse
Airport Community Broadcast
Pg. 2
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
AROUND
the
AIRPORT
The 2022 Annual Our Lady of the Skies
Luncheon took place on Thursday, Oc-
tober 13 at 11:30 AM at the Crest Hollow
Country Club at 8325 Jericho Turnpike
in Woodbury, New York.
This year the following
individuals were honored:
JFK Employees Honored at
Our Lady of the Skies
Annual Luncheon
Francis DiMola
Executive Director, Terminal 4
Airlines Consortium JFK Airport
Man of the Year
Teresa Rizzuto
General Manager, JFK Airport
Woman of the Year
Rev. Larry Camerlin
CEO and Founder of Angel Flight
NE
Clergy of the Year
John Bambury
Retired Federal Security Director,
JFK Airport
Yolan J. DePhillips Award
Customer Service
Week 2022
This year’s ocial theme is Celebrate Service.
This year marks the 31st year of celebrating
Customer Service Week during the rst full
week in October.
Since its beginnings,
the week has been
embraced by orga-
nizations across the
globe that recognize
the value of service
and the contributions
Submit
a recognition
today!
JFK Employees Awarded We Soar Higher Recognitions
Second quarter winners from JFK are Fabian Moodie, Alstom employee for the
“Above and Beyond Award” and Joelle Lupe-Grant, ACES Supervisor for the
“Consistency in Service Award.”
All nominees receive a $25 gift card link to over 70 retailers and two employees
from each airport are selected to receive an additional $500 for their outstanding
service.
This year JFK Airport visited each terminal and
distributed gifts of appreciation to employees
as well as customers.
of their frontline teams.
Meet the ACES (red coats)
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JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Their ocial title is Airport Customer Experience Specialists (ACES) but
they are also referred to as “red coats,” “customer service representatives,”
“customer care agents’ or “passenger service agents.” No matter what term
is used to describe them, the service they provide, alongside our AirTrain
Agents (ATAs) who will be featured in the next issue, is essential to the
Being an ACES is very
rewarding as I not only get to meet
people on a daily basis from all over
the world, I also get to impact people’s
lives in a very meaningful, positive and
productive way.
Joella Lupe-Grant, ACES Supervisor
operations of the airport. JFK endeavors to deliver a
world-class level of service to its customers and
having knowledgeable, well-trained frontline sta is
imperative.
ACES undergo a 30-day onboarding process which
includes overall customer service training, gain-
ing familiarity with airport and terminals and two
weeks of shadowing an experienced ACES. These
specialists spend eight hours a day, seven days a
week on their feet interacting with passengers who
are lost, late for their ight and/or emotionally dis-
tressed as they try to navigate New York’s largest
airport. They are equipped with tablets and are able
to provide information, translation, directions both
on and off the airport, assist with obtaining ride-
share or taxi service and how to operate metro card machines.
“I enjoy welcoming, smiling and being the face of JFK Airport after a passenger’s long
journey,” said ACES, Diomis Romero. “Being an ACES gives me the opportunity to help
people from all over the world, even during stressful situations.”
The ACES are located at the terminal arrival halls in the vicinity of the Welcome Centers.
They are also deployed to other locations during planned and unplanned emergencies
and projects as needed, such as with our current AirTrain Station “1&2” dual track closure,
which requires ACES to be stationed at Terminal 1 Arrivals and Departures, Terminal 2
Arrivals and Terminal 8 Arrivals.
The ACES are employed by EMRC Aviation Services, who also used their training module
to prepare the shuttle bus drivers and baggage handlers hired for the AirTrain “1&2” dual
track closure. The ACES are a valued resource at the airport and we appreciate all that
they do.
Alex Luciano
Project Manager
AROUND
the
AIRPORT
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JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
AROUND
the
AIRPORT
JFKR Steering Committee
Meetings Re-established
JFK Redevelopment
Steering Committee members
Charles Everett, Director, Aviation
Department
James Heitman, Director, Aviation
Development
Teresa Rizzuto, GM
Jessica Forse, Program Executive
Woody Harris, Deputy Program
Executive
Jim Steven, Program Director
Airport Key Leadership
Stakeholders
The rst JFK Redevelopment Working Groups Steer-
ing Committee meeting was held on Tuesday, Octo-
ber 18th. The purpose of the Steering Committee is
to provide the JFK Airport Senior Leadership team a
mechanism to elevate issues that may arise during the
redevelopment program and address their concerns.
This forum, at the senior leadership level, is intended
to mitigate and arrive at a consensus on challenges
that are mission critical to the operation of JFK and the
advancement of redevelopment construction. The goal
is to ensure that while construction continues, impacts
to the day-to-day operation and the traveling public
must be minimized as much as possible. While it is
understood that the level of service will be impacted
during construction, how it is addressed collectively as
an airport is the most important consideration.
During the meeting, emphasis was placed on the im-
portance of communication and disseminating the in-
formation from the working groups down to employees,
contractors, and service providers within the terminals.
Sharing this information is important so that employ-
ees are well versed in redevelopment
activities and better prepared to respond to customer questions.
Outcomes from this meeting were focused on the need to develop the most eective way to
provide information to the airport community and creating a platform that has a broad reach to
the airport-wide community. The platform would be specic to employees in need of informa-
tion regarding impacts to roadways which could aect their travel to work. An additional out-
come was the establishment of an employee hiring campaign by initiating a JFK Community
Job Fair. The Job Fair would seek out talent to address the employment needs of the entire
JFK community rather than focus on a single entity.
T4 Surface Lot Changes
The Terminal 4 Surface Lot where the Federal Aviation Administration and others currently
park will be moving to the Blue Parking Garage in mid-November until May 2023. This reloca-
tion is happening as part of the Redevelopment Program's Landside Improvements (more on
page 5), which includes micro-tunneling of 27kV duct banks in this area.
Pg. 5
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
AROUND
the
AIRPORT
AirTrain Station “1&2” Closure | Shuttle Bus Service
In order to provide the most best information possible, we have
created a list of FAQs to assist people navigating the airport during
this time.
Frequently Asked Questions (FAQs)
Things to remember while traveling through the
airport during the AirTrain dual track closure:
• The closure is scheduled to end mid-November
• Travel to Terminals 1, 2 and 8 is being supported
by shuttle buses. These buses originate at T8
and provide connection to and from T1 and T2.
• The Jamaica and Howard Beach AirTrain lines
will continue to provide service to and from
Terminals 4, 5, 7, 8, Leerts Blvd. and Federal
Circle.
• ACES (red coats) are positioned at key locations at terminals and bus stops to provide
direction and assist passengers with their luggage.
• Delta passengers ying from Terminal 4 can check in at Terminal 2
Review the FAQs
T7 Roadway/Ramp Closure
On or about November 14, 2022 the ramp from Terminal 7
leading to the Van Wyck Expressway will be closed for 4-6
weeks in order to safely work on three electrical manholes
in the middle of the ramp.
This work is part of the Landside Improvements of the Re-
development Program. These improvements include provid-
ing and installing utility crossings from the KIAC facility, a
facility at the airport which provides utilities throughout the
Central Terminal Area, across the Van Wyck Expressway to
the Blue Parking Area. Signage will be installed directing
drivers to detour onto the JFK Expressway and back to the
Van Wyck Expressway at the airport entrance.
Van Wyck Detour
Pg. 6
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Latest
from
Community Outreach
Connects with Clergy
On September 20, 2022, the Community
Information Center opened its doors to the
local clergy of Queens Borough for a Faith-
based Leadership Breakfast.
Community Outreach
The meeting was moderated by Dr. Stacie NC
Grant, JFKR Community Advisory Council Fa-
cilitator. The presentation portion of the meet-
ing was led by External Aairs & Community
Outreach Co-Managers, Rachelle Antoine and
Tunisia Morrison. There were representatives
from the terminal developers as well as civic
leaders.
The purpose of
this gathering
was to resume
regular in-person
touchpoints with
community
groups now that more people are comfortable
doing so. Faith-based organizations play a
central role in their communities and by
engaging their
leadership, we are
able to leverage
their networks and
inuence to distribute essential information
about the Redevelopment Program and
opportunities for local and women and minori-
ty-owned businesses.
1st Annual
“Girls in Aviation Day”
JFKR Community Outreach and JFK Airport
management hosted a day-long program
featuring speakers from the Port Authority,
Delta, JetBlue, American Airlines, the FAA,
airport terminal operators and representa-
tives from York College, Vaughn College,
Aviation High School and August Martin
High School to encourage girls to consider
careers in aviation.
Pg. 7
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Latest
from
JFK Redevelopment Program
Sponsors Gala
On October 8, 2022, the Redevelopment
Program helped to sponsor the 100 Suits
2022 Gala at the Jamaica Performing Arts
Center.
100 Suits for 100 Men was founded in 2011
by Mr. Kevin Livingston that wanted to
create a program to address the needs of
underprivileged men and women in need of
Community Outreach
Jobtoberfest all This Month
#JOBTOBERFEST2022
Oct
21
MAXIMUS
Opportunities for a Better Tomorrow
10:00AM-12:00PM
12:30PM-2:30PM
The Innovation Lab @ Industry City
87-35th Street, 2nd Floor,
Brooklyn, NY, 11232
Bringing airport jobs and career opportunities to the community!
Oct
14
Oct
19
Oct
20
Prosegur Security LGA
Queens Borough President
Veterans and Resource Fair
9:00AM - 1:00PM
LGA Redevelopment Center,
98-12 Astoria Blvd, East Elmhurst, NY, 11369
10:00AM-3:00PM
Elmcor Gym, 33-16 108th Street,
Corona, NY 11368
Oct
27
Common Point Queens Job Fair
- The HUB
3:30PM-5:30PM
77-17 Queens Blvd, Elmhurst, NY, 11373
92-31 Union Hall Street,
4th Floor, Jamaica, NY
Oct
19
Terminal 8 JFK Concessionaires
Mini Fall Job Fair
10:00AM - 2:00PM
Building 14 JFK - Pressroom
Oct
28
Disco-Tech (Discovering
Technology) Open House
5:30PM-8:30PM
Peninsula Preparatory Academy
Charter School
611 Beach 19th Street,
Far Rockaway, NY 11691
UPDATE
Learn more about 100 Suits
The organization has grown to include
programs that address more than a suit.
100 Suits addresses socio-economic
issues as well as injustice issues with
its community involvement and activism,
making positive changes in the lives of
men and women in the New York City
area. These solutions help those individ-
uals get to a place of economic freedom
help to reduce recidivism rates.
T4 Unveils Mural for
Mental Health Awareness
As part of the NYC Mural Arts Project, Terminal 4, in
collaboration with the Health Department, debuted a
mural located in the Terminal 4 Arrivals Hall to raise
awareness around mental health and reduce stigma
towards people who experience mental illness. The
mural titled “SEE US, REALLY SEE US” was con-
ceptualized and created by members of the Venture
House Clubhouse in Jamaica, Queens ─ an organi-
zation that supports people living with serious mental
health conditions.
Pg. 8
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Diversity
&
LBE/MWBE Reporting
Data Available Online
The Port Authority, through the Redevelop-
ment Program, has made a commitment to
obtain a 30% engagement of minority and
women-owned business enterprises (MWBEs)
across all elements of the program, with a
special attention towards and prioritization of
local business enterprises (LBE).
Advancing
Every month, we collect and report workforce
data inclusive of these eorts. Information
such as the number of awards that are issued
as well as the demographic data of the LBE
and MWBE rms with whom we are working.
This information is now available on anewjfk.
com and is updated monthly.
Inclusion
Need help getting your
MWBE or ACDBE
certification?
The JFK Redevelopment Community Information
Center is available for guidance.
T4 Awarded LEED
Platinum Certication
Terminal 4 was awarded Platinum certi-
cation for Leadership in Energy and En-
vironmental Design (LEED) for Existing
Buildings: Operations & Maintenance by
the U.S. Green Building Council (USGBC).
Terminal 4, operated by JFKIAT, received
the LEED Gold certicate in 2017.
Since then, the company has taken numer-
ous initiatives to improve its ESG perfor-
mance and embrace the goals set by the
Port Authority to reduce the carbon foot-
print at New York’s airports ─ the platinum
award is a testament to their eorts.
JetBlue Transitions to
Sustainable Aviation Fuel
JetBlue’s new agreement with AIR COM-
PANY, an innovative carbon technology
creating carbon-negative alcohols and fuels
from carbon dioxide (CO2), underscores
that commitment. JetBlue has announced
plans to bolster its transition to a sustain-
able aviation fuel (SAF).
AIR COMPANY has developed and de-
ployed a single-step process for CO2-de-
rived fuel production using renewable
electricity to create its novel AIRMADE™
SAF product. JetBlue’s memorandum of
understanding (MOU) with AIR COMPANY
comes with an intent to purchase 25 million
gallons of AIRMADE™ SAF over ve years,
with a targeted start in 2027.
Check out these helpful links:
Why become certied?
Doing business with the Port Authority
Redevelopment/Terminal Opportunities
Email:
JFKRedevelopment@
panynj.gov
Call: (718) 244-3834
Pg. 9
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Welcome Emily Shyu
Emily Shyu has joined the
JFK Operations Division
as the Assistant Manager
of Landside Operations
Division.
Previously, Emily worked
News
Welcome Tularam Hingraj
Employee
in the Aviation Customer Experience (CX)
unit in the JFK’s Central Oce. In that role,
she led several CX initiatives with a focus on
airport employee programs. Emily
successfully administered the Airport
Customer Experience Specialist contract,
Employee Enablement and Engagement,
and the Reward and Recognition programs.
Prior to working in Customer Experience,
she was a part of the LaGuardia Landside
Operations Unit during the LaGuardia Rede-
velopment program.
Tularam Hingraj has joined
the JFK Operations
Division as Supervisor of
Transportation Services.
He is responsible for Taxi
Dispatch, Towing,
Smarte Carte, Jamaica Terminal, Lost &
Found, TLC, and ADA Coordination. Lost &
Found, TLC, and ADA Coordination.
Tularam has over 10 years of experience at
John F. Kennedy International Airport (JFK)
and now joins our team after working as a
contractor for the Security Operations Pro-
gram Department (SOPD). In his prior role
as an Airport Security Compliance Inspec-
tor (ASCI), he was responsible for ensuring
that JFK cargo tenants, stakeholders, and
employees adhere to all cargo security rules
and regulations. Tula ram holds accredi-
tations from the American Association of
Airport Executives (AAAE) as an Airport
Security Coordinator (ASC) and Airport
Certied Employee and was a former NYS
licensed EMT.
Welcome Michele Delgado
Michele Delgado has joined
the JFK Operations Division
as the Assistant Manager of
Landside Operations Divi-
sion.
Most recently, Michele held the position of
Manager of Ground Transportation in the
Central Oce. In this capacity, she managed
the installation and implementation of a new
taxi dispatch system at LGA, JFK & EWR,
which helped to improve the dispatch pro-
cess and driver experience at the airports.
Michele also led the deployment of a TNC
(Uber and Lyft) tracking module and assisted
with the implementation of the Airport Access
Fee Program at JFK, LGA & EWR.
Have a story or information you
would like to see included in the
newsletter?
Email your story, pictures,
thoughts or suggestions to:
Pg. 10
JFK REDEVELOPMENT
NEWSLETTERNEWSLETTER
Project Spotlight
T8
Expansion
After three years of hard work, JFK Airport’s Terminal 8 expansion is moving to completion.
The T8 expansion included the addition of two wide body gates, expansion of international
arrivals baggage claim for international aircraft, a joint premium lounge with dedicated check
in, restroom renovations, additional hardstands as well as modications to the existing gates to
support additional international service.
As part of the One JFK Restroom Renovations initiative being undertaken by all Port Authority
Airports, the T8 expansion also includes locally inspired and designed artwork. Artists, Cyan
Daly and Linda Gandjian have created breathtaking portraits and landscapes on painted glass
tiles and porcelain panels that now adorn T8’s restrooms.
American Airlines currently operates the terminal and will be entering a joint venture with its
oneworld Alliance partner British Airways, allowing British Airways to move its current Terminal
7 operation to Terminal 8 while Terminal 7 is being demolished as part of larger redevelopment
plans. These changes will allow the two airlines to operate their 14 daily ights between New
York and London with seamless connections.
www.anewjfk.com
Q4 Look
Ahead
* British Airways relocating to T8 December 2022.
* Delta Airlines to move its T2 operation to T4 in December 2022.
* AirTrain Staton “1&2” to reopen mid-November
* T8 Ribbon Cutting November 29th
