IDFPR
Illinois Department of
Financial and Professional Regulation
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Division of
Real Estate
State of Illinois
Illinois Department of Financial
and Professional Regulation
community association manager, or any other
relevant documentation. DO NOT include
personally identiable information such as social
security numbers, bank account numbers, or driver
license numbers.
Please be advised of the following:
• We cannot provide legal advice or act as your
attorney.
• We cannot order the refund of fees, award
damages, or enforce or cancel contracts.
• We cannot order community association
managers to return reserves or funds to your
operating account.
• We can initiate disciplinary proceedings against
the Community Association Management
Professional’s license.
• Community Association Management
Professionals include community association
managers and community association
management rms.
Complaints Against Auction
Professionals
DRE will investigate complaints to determine if
there has been unlawful or unprofessional conduct
by an auction professional or an unlicensed person
or entity. To ensure your complaint is properly
reviewed please include appropriate relevant
attachments with your complaint form such as
copies of the auction contract, advertisements,
auction or auction rm web page addresses, yers,
or any other relevant documentation. DO NOT
include personally identiable information such as
social security numbers, bank account numbers, or
driver license numbers.
Please be advised of the following:
• We cannot provide legal advice or act as your
attorney.
• We cannot order the refund of fees, award
damages, or enforce or cancel contracts.
• We cannot order auctioneers to compensate
you for lost or damaged lots or items.
• We cannot change the outcome of an auction.
• We can initiate disciplinary proceedings against
the Auction Professional’s license.
• Auction Professionals include auctioneers,
auction rms, and auction continuing education
schools.
Updates of Complaint Progress
Unless submitted anonymously, a complainant re-
ceives an acknowledgment letter indicating that the
complaint was received and provides a complaint
number the complainant must refer to in any subse-
quent correspondence or telephone call. Conden-
tiality laws prevent the Department from providing
updates while the proceeding is pending or from
disclosing the outcome if no discipline is taken.
Professions/Occupations/Entities
Regulated
Appraisal Management Companies
Auction
Community Association Management
Home Inspection
Real Estate Appraisal
Real Estate Brokerage
Enforcement, Complaints, and Investigations
555 West Monroe Street - Suite 500
Chicago, Illinois 60661
General Assistance: 1-888-473-4858
idfpr.illinois.gov
TTY Line: 1-866-325-4949
Disclaimer: This document is for informational purposes
only and is not legal advice. This document does not
change any requirement of state or federal law. Please
consult with your own attorney for legal advice.
Printed by the Authority of the State of Illinois
IOCI 23-1160 0 copies 7-23
Filing a
Complaint
How to File a Complaint Against a
Licensee
If you wish to le a complaint against any individual
or entity regulated by the Division of Real Estate
(DRE), you may either use the Department’s
online complaint portal or complete one of the
appropriate DRE Complaint Intake Forms and mail
it with all attachments to the Division’s Complaint
Intake Unit in our Chicago ofce
555 West Monroe Street, Suite 500
Chicago, Illinois 60661
When submitting a complaint, please be as detailed
as possible and include all forms of personal
contact information so that DRE can contact you
if necessary. After a preliminary review by the
complaint intake unit, complaints will either be
promptly forwarded to a Division investigator or
closed. If DRE ultimately nds that there has been
unlawful activity, it can order various forms of
discipline upon the license or unlicensed person or
entity.
Complaints Against Real Estate
Professionals
DRE will investigate complaints to determine if
there has been unlawful or unprofessional conduct
by a real estate professional or an unlicensed
person or entity. To ensure that your complaint
is properly reviewed, please include relevant
attachments with your complaint form such as
copies of the listing agreement, purchase contract
and riders, disclosures, MLS sheet, signed escrow
release forms, contract cancellation forms,
cancelled checks, leases, written correspondence,
emails, texts, private messages, images, photos,
advertisements, web addresses, business cards, or
any other relevant documentation. DO NOT include
personally identiable information such as social
security numbers, bank account numbers, or driver
license numbers.
Please be advised of the following:
• We cannot provide legal advice or act as your
attorney.
• We cannot order the refund of fees, award
damages, or enforce or cancel contracts.
• We cannot mediate commission disputes.
• We can initiate disciplinary proceedings against
the Real Estate Professional’s license.
• Real Estate Professionals include brokers,
managing brokers, residential leasing agents,
student residential leasing agents, brokerage
entities, real estate education providers, and real
estate education instructors.
Complaints Against Appraisers and
Appraisal Management Companies
DRE will investigate complaints to determine if
there has been unlawful or unprofessional conduct
by a real estate appraiser professional, an appraisal
management company, or an unlicensed person or
entity. If your complaint is based upon an appraisal
report, please provide the Department with a
full and complete copy of the appraisal report
with your complaint form or any other relevant
documentation. If a full copy of the appraisal report
is not received within ten (10) days of submission of
your complaint form, your complaint may be closed,
but can be reled at a later date. DO NOT include
personally identiable information such as social
security numbers, bank account numbers, or driver
license numbers.
Please be advised of the following:
• We cannot provide legal advice or act as your
attorney.
• We cannot order the refund of fees, award
damages, or enforce or cancel contracts.
• We cannot order appraisers to change appraisals
or values on appraisals.
• We cannot provide you with a new value or tell
you if the appraiser’s value is correct.
• We can initiate disciplinary proceedings against
the Real Estate Appraiser Professional’s license
or the Appraisal Management Company.
• Real Estate Appraiser Professionals include
certied general real estate appraisers, certied
residential real estate appraisers, associate
real estate trainee appraisers, and appraisal
education providers.
Complaints Against Home Inspector
Professionals
DRE will investigate complaints to determine if
there has been unlawful or unprofessional conduct
by a home inspector professional or unlicensed
person or entity. To ensure your complaint is
properly reviewed, please include appropriate
relevant attachments with your complaint form
such as copies of the home inspection report,
advertisements, home inspector or home inspector
entity web page addresses, yers, photos, or any
other relevant documentation. DO NOT include
personally identiable information such as social
security numbers, bank account numbers, or driver
license numbers.
Please be advised of the following:
• We cannot provide legal advice or act as your
attorney.
• We cannot order the refund of fees, award
damages, or enforce or cancel contracts.
• We cannot order home inspectors to
compensate you for damaged items.
• We cannot change the outcome of a home
inspection report.
• We can initiate disciplinary proceedings against
the Home Inspector Professional’s license.
• Home Inspection Professionals include home
inspectors, home inspector entities, and home
inspector education providers.
Complaints Against Community
Association Management Professionals
DRE will investigate complaints to determine
if there has been unlawful or unprofessional
conduct by a community association management
professional or an unlicensed person or entity.
To ensure your complaint is properly reviewed
please include appropriate relevant attachments
with your complaint form such as copies of the
community association management agreement,
general ledgers, invoices, reconciliations,
monthly statements, wages paid to an unlicensed
