Overview
The Internet Crime Complaint Center (IC3), which began operation on May 8, 2000, as the Internet Fraud
Complaint Center was established as a partnership between the National White Collar Crime Center (NW3C) and
the Federal Bureau of Investigation (FBI) to serve as a vehicle to receive, develop, and refer criminal complaints
regarding the rapidly expanding arena of cyber crime. IC3 was intended and continues to emphasize serving the
broader law enforcement community, including federal, state and local agencies, which employ key participants in
the growing number of Cyber Crime Task Forces. Since its inception, IC3 has received complaints across a wide
variety of cyber crime matters, including online fraud (in its many forms), intellectual property rights (IPR) matters,
computer intrusions (hacking), economic espionage (theft of trade secrets), child pornography, international money
laundering, identity theft, and a growing list of additional criminal matters.
IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly
expanding arena of cyber crime. IC3 gives the victims of cyber crime a convenient and easy-to-use reporting
mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory
agencies at the federal, state, and local level, IC3 provides a central referral mechanism for complaints involving
Internet related crimes. Significant and supplemental to partnering with law enforcement and regulatory agencies, it
will remain a priority objective of IC3 to establish effective alliances with industry. Such alliances will enable IC3 to
leverage both intelligence and subject matter expert resources, pivotal in identifying and crafting an aggressive,
proactive approach to combating cyber crime. In 2005 the IC3 has seen an increase in several additional crimes that
are exclusively related to the Internet. Phishing, spoofing, and spam complaints have increased over the past year.
Overall, the “IC3 2005 Internet Crime Report” is the fifth annual compilation of information on complaints received
and referred by IC3 to law enforcement or regulatory agencies for appropriate action. The results provide an
examination of key characteristics of 1) complaints, 2) perpetrators, 3) complainants, 4) interaction between
perpetrators and complainants, and 5) success stories involving complaints referred by IC3. The results in this
report are intended to enhance our general knowledge about the scope and prevalence of Internet fraud in the United
States. This report does not represent all victims of Internet fraud, or fraud in general, because it is derived solely
from the people who filed a report with IC3.
General IC3 Filing Information
Internet crime complaints are primarily submitted to IC3 online at www.ic3.gov or www.ic3.gov. Complainants
without Internet access can submit information via telephone. After a complaint is filed with IC3, the information is
reviewed, categorized, and referred to the appropriate enforcement or regulatory agency.
From January 1, 2005 – December 31, 2005, there were 231,493 complaints filed online with IC3. This is an 11.6%
increase over 2004 when 207,449 complaints were received. The number of complaints filed for the first three
quarters remained steady with a significant increase in the fourth quarter. The fourth quarter had a record number of
69,625 complaints filed. Additionally, complaint submissions have increased annually (see Chart 1 and 2). The
number of complaints filed per month, last year, averaged 19,291. Dollar loss of referred complaints was at an all
time high in 2005, $183.12 million, compared to previous years (see Chart 4).
The number of referred complaints has seen a slight drop in the number of complaints referred in 2005 due,
primarily, to a change in how zero dollar loss complaints are handled and the rise in complaints associated with
federal investigations stemming from fraud surrounding natural disasters such as Hurricane Katrina, Hurricane Rita,
and the tsunami disaster of southeast Asia as well as the FBI Virus Spam operation (see Chart 3). These, 131,331
complaints that were not directly referred to law enforcement are accessible to law enforcement, used in trend
analysis, and also help provide a basis for future outreach events and educational awareness programs. Typically,
these complaints do not represent dollar loss but provide a picture of the types of scams that are emerging via the
Internet. These complaints in large part are comprised of fraud involving reshipping, counterfeit checks, phishing,
etc.
During 2005, there were 228,407 complaints processed on behalf of the complainants. This total includes various
crime types, such as auction fraud, non-delivery, and credit/debit card fraud, as well as non-fraudulent complaints,
such as computer intrusions, spam, and child pornography.
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