evaluation is to ensure that the Blue Star criteria are being followed, not to eliminate
participants from the program. Therefore, the focus of the annual evaluation process is
providing constructive comments to participants on their operations as related to Blue
Star and working with them to meet program criteria.
1. All Blue Star participants, regardless of how many vessels and captains are
associated with their business, are evaluated at least once per year.
2. A trained Blue Star representative conducts the annual evaluation. Evaluation
techniques may include, but are not limited to:
a) Prearranged ride-along, which may include participating in scuba diving
to assess underwater program components, by a Blue Star Program
Coordinator or Blue Star Representative with feedback provided to the
operator at the end of the trip.
b) Unscheduled ride-along with anonymous, trained representatives with
feedback provided at a later date.
c) Customer evaluations in-person or online.
d) Coworker evaluations submitted to Blue Star Program Coordinator.
3. Representatives conducting Blue Star evaluations are trained and screened to
ensure objectivity and accuracy.
a) The representative evaluates the charter for adherence to the Blue Star
criteria using a standard reporting form.
b) At the conclusion of the charter, the representative identifies him- or
herself to the operator as a Blue Star Representative and reviews the
evaluation results, noting any areas of concern and offering
recommendations on how to address them.
c) The operator has the opportunity on the form to note any areas of
disagreement regarding the evaluation.
d) The representative notifies the operator that he/she will receive a copy
of the evaluation results via mail, fax or email from the Blue Star
Program Coordinator.
e) The representative explains how the operator can challenge the
evaluation if he/she disagrees with any observations or conclusions
contained in the report.
f) If a representative observes what he/she believes may be a violation of
the law, the incident will be reported to the appropriate enforcement
agency.
g) The representative provides the evaluation form to the Blue Star
Program Coordinator, who forwards a copy to the participating business
or organization.
4. If a Blue Star participant disagrees with the findings of an annual evaluation, the
following process applies:
a) The program participant submits a written description of the
discrepancy.
b) After reviewing both the evaluation and the participant's account, the
program coordinator will decide whether the participant did not satisfy
the criteria, triggering the process in Section VI.8 below.
c) If the program coordinator determines that the participant successfully
met the program criteria, this will be noted on the evaluation form and