UEFA EURO 2024™ TICKETING TERMS AND CONDITIONS

UEFA EURO 2024™

TICKETING TERMS AND CONDITIONS

A. INTRODUCTION

1. Scope

The following UEFA EURO 2024™ Ticketing Terms and Conditions (the “Terms and Conditions”) set

out the general conditions for requests, purchase and use of tickets available for UEFA EURO 2024™.

The sale and use of such tickets are subject to the following Terms and Conditions and any other

applicable laws or regulations (as defined below under “Applicable Laws” and “Regulations”) pertaining

to access and usage of the Stadium (as defined below).

To prevent violence and criminal acts associated with attendance at the Stadium (as defined below), to

enforce stadium bans, to separate PNA Members and PNA Fans (both as defined below) from fans of

the competing teams during the Match (as defined below) and to prevent the unauthorised resale of

Tickets (as defined below) for UEFA EURO 2024™, in particular to prevent price speculation on Tickets

(e.g. purchasing Tickets for the purpose of an outright resale above face value pursuant to Article

C.7.2.a.iii) and to maintain the greatest possible variety of fans with Tickets at socially compatible prices,

it is in the interests of both EURO 2024 GmbH and its customers and spectators, as well as in the

particular interest of spectator safety, to appropriately restrict the unauthorised resale of Tickets.

2. Definitions

Accessibility Ticket

one of the types of Ticket (as further described in Article

B.3.23) offered for sale on the Ticket Portal, being either an

Easy-Access Ticket or a Wheelchair Ticket for the relevant

Match.

Access Code

any access code (which, unless otherwise specified, can be

used for one Ticket purchase only) provided by EURO 2024

GmbH to i) a PNA for such PNA to disseminate to its PNA

Members to give such PNA Members priority to purchase

Tickets from the relevant PNA Allocation, or ii) a third party

authorised by EURO 2024 GmbH to disseminate to an

Applicant to give such Applicant priority to purchase Tickets

during the General Public Allocation Window.

Allocation Window(s)

collectively, the General Public Allocation Window(s) and PNA

Allocation Window(s).

App

the ‘UEFA Mobile Tickets' app (or such other app as

communicated to the Successful Applicant by EURO 2024

GmbH) which will be made available by UEFA Parties or its

partners through the Apple App Store, Google Play Store and

any such other app store as notified by EURO 2024 GmbH.

Applicable Laws

means all laws, statutes, common law, regulations,

ordinances, codes, rules, guidelines, orders, permits, tariffs

and approvals, including those relating to the environment,

health and safety or sanitary measures, of any governmental

or local authority that apply to the Applicant, Successful

Applicant, Guest and/or Ticket Holder, or the subject matter of

these Terms and Conditions.

Applicant

any natural person above 18 years of age with legal capacity

to enter into an agreement for the purchase of Tickets to UEFA

EURO 2024™ in accordance with these Terms and

Conditions.

Companion Ticket

a complimentary Ticket issued with an Accessibility Ticket

pursuant to Article B.3.23 for the use of the personal

companion/assistant accompanying a disabled Ticket Holder.

Delayed Allocation

the allocation of any Ticket by EURO 2024 GmbH after a

Ticket Draw when there is a delay between the Request by

Applicants and payment for the Ticket(s) by Successful

Applicants in order to facilitate the Ticket Draw and identify the

Successful Applicant.

DFB EURO GmbH

the wholly owned subsidiary of the Host Association, which is

appointed by the Host Association to carry out certain tasks

and obligations in relation to the Tournament, including to be

the “organiser” of the Tournament under Applicable Laws.

DFB Parties

the Host Association and DFB EURO GmbH.

Easy-Access Ticket

a Ticket for a disabled person who does not use a wheelchair

but requires seating with easy access that is close to

accessible amenities in the Stadium.

EURO 2024 GmbH

the entity with its business seat at Otto-Fleck-Schneise 6 in

60528 Frankfurt, Germany, which is a joint-venture company

established under German law by UEFA Events SA and DFB

EURO GmbH, and which is established for the planning,

preparation, staging, organisation and dismantling of the

Tournament.

FCFS Basis

where a Ticket is made available by EURO 2024 GmbH from

time to time on a first-come-first-served basis.

General Public Allocation

collectively, the Tickets allocated by EURO 2024 GmbH to the

general public which are on sale during the General Public

Allocation Window(s).

General Public Allocation

Window(s)

any window(s) specified by EURO 2024 GmbH in which an

Applicant may apply for a General Public Allocation Ticket via

the Ticket Portal in accordance with Article B.3.7.a.

Guest(s) (if applicable)

an individual accompanying the Successful Applicant to the

Match to whom Tickets may be transferred in accordance with

these Terms and Conditions.

Host Association

Deutscher Fußball-Bund eV (DFB), the German Football

Federation, DFB-Campus, Kennedyallee, 274, 60528

Frankfurt am Main Germany, the UEFA member association

appointed by UEFA to host and stage the Tournament.

Host Cities

the following cities in the Host Territory (or such other towns

or cities as notified by UEFA):

a) Berlin;

b) Cologne;

c) Dortmund;

d) Düsseldorf;

e) Frankfurt;

f) Gelsenkirchen;

g) Hamburg;

h) Leipzig;

i) Munich; and

j) Stuttgart.

Host Territory

Germany.

Match

the relevant UEFA EURO 2024™ match(es).

PNA

a participating national association, being any UEFA national

association participating in UEFA EURO 2024™.

PNA Allocation

collectively, the Tickets allocated by EURO 2024 GmbH to the

PNAs which are on sale during the PNA Allocation Window(s)

in accordance with Article B.3.7.b.

PNA Allocation Rules

a rule or set of rules defined and applied by the PNAs to

allocate Tickets to its supporters which may include the

requirement to be a PNA Member and/or possess an Access

Code (as communicated to the PNA Member by the relevant

PNA).

PNA Allocation Window(s)

any window(s) specified by EURO 2024 GmbH in which an

Applicant may apply for a PNA Allocation Ticket via the Ticket

Portal.

PNA Fan

any Applicant who identifies themselves as a fan of the

applicable PNA but who does not have to be a PNA Member.

PNA Member

an official fan club member of a PNA as specified by the

applicable PNA.

Price Categories

the price categories of the Tickets from time to time as

determined by EURO 2024 GmbH (and “Price Category”

shall be construed accordingly).

Purchase Notification

the notification of the Request confirming the allocation of

such Ticket(s) indicated in such Purchase Notification, as sent

by EURO 2024 GmbH to the email address provided by the

Applicant during the purchase process on the Ticket Portal.

Purchase Price

the total purchase price for the Ticket(s) selected by the

Applicant, inclusive of all relevant taxes.

Refund Policy

the refund policy of EURO 2024 GmbH as applicable from

time to time which is available for review at:

https://ticketingdocs.page.link/EURO_2024_Refund_Policy_

Regulations

without limitation, the terms of the following:

- Stadium Rules; and/or

- UEFA and the Host Association’s statutes and

regulations applicable for the Tournament.

Restricted View Ticket

one of the types of Tickets which may be offered for sale on

the Ticket Portal by EURO 2024 GmbH (at its discretion),

being a Ticket for the relevant Match which has a restricted

view of the pitch.

Request

the offer, in the form required on the Ticket Portal, made by an

Applicant for Ticket(s) to a Match(es) in accordance with these

Terms and Conditions. For the avoidance of doubt, a Request

does not create a binding agreement between EURO 2024

GmbH and the Applicant unless the requested Ticket(s) have

been successfully allocated and the Request has been

accepted in accordance with Article 5.

Simultaneous Allocation

the allocation of any Ticket by EURO 2024 GmbH on a FCFS

Basis when there is no delay between the Request, the

identity of the Successful Applicant and payment for the

Ticket(s).

Standard Ticket

one of the types of Tickets offered for sale on the Ticket Portal,

being a Ticket for the relevant Match.

Stadium(s)

the entire premises of the relevant stadium at which the

relevant Match is played and any other areas which require a

Ticket (or other access device, if applicable) to gain access.

Stadium Owner

the owner of the relevant Stadium and any operator or lessee

of such Stadium.

Stadium Rules

the Stadium Rules as applicable to the Match which can be

accessed at:

https://ticketingdocs.page.link/EURO_2024_Stadium_Rules_

Successful Applicant

any Applicant whose Request has been accepted by EURO

2024 GmbH in accordance with Article 5.

Ticket(s)

the electronic/mobile (or, in limited cases, paper) ticket(s)

provided by EURO 2024 GmbH to the Successful Applicant.

For the avoidance of doubt any mobile or other electronic

device which has the App, which in turn has an

electronic/mobile ticket assigned to it, shall be considered a

Ticket for the purposes of these Terms and Conditions.

Ticket Draw

any draw for Tickets held by EURO 2024 GmbH from time to

time whereby Successful Applicants are chosen randomly.

Ticket Holder

any person who is in actual and legitimate possession of a

Ticket including, without limitation, Successful Applicants and

their Guests (as applicable).

Ticket Portal

the Internet platform owned and managed by UEFA Parties

on which the Applicant can (subject to availability and these

Terms and Conditions) purchase Tickets, the specific URL of

which shall be notified to the Applicant via

www.euro2024.com/tickets or, if applicable, via the relevant

PNA.

Ticket Type(s)

Standard Ticket(s), which may be Accessibility Ticket(s) or

Restricted View Ticket(s).

UEFA

Union des associations européennes de football, whose

offices are located at Route de Genève 46, 1260 Nyon 2,

Switzerland.

UEFA EURO 2024™ /

Tournament

the final tournament of the UEFA European Football

Championship™ 2022-2024 which is scheduled to be staged

in the Host Territory from 14 June 2024 until 14 July 2024, and

for which UEFA holds the relating rights of exploitation under

the terms of the national law of the Host Territory.

UEFA Events SA

UEFA Events SA of Route de Genève 46, 1260 Nyon 2,

Switzerland, the wholly owned subsidiary of UEFA.

UEFA Parties

UEFA, UEFA Events SA and EURO 2024 GmbH.

Wheelchair Ticket

a Ticket for a disabled person using a wheelchair within a

designated wheelchair space at the Stadium.

B. SALE OF TICKETS

3. Buying Tickets on the Ticket Portal

3.1. For the purposes of these Terms and Conditions:

a. EURO 2024 GmbH is the seller of the Tickets and is responsible for the planning,

preparation, staging, organisation and dismantling of the Tournament;

b. UEFA is the owner of the commercial rights of UEFA EURO 2024™;

c. UEFA Events SA carries out certain operational tasks in relation to the Tournament;

d. The Host Association is the UEFA member association appointed by UEFA to host and

stage the Tournament; and

e. DFB EURO GmbH carries out certain operational tasks for the Host Association and is

the organiser of the Tournament.

3.2. Subject to Ticket availability, the Ticket Portal will offer an Applicant the opportunity to submit a

Request for Tickets as follows in the remainder of this Article 3.

3.3. For each Allocation Window, the Ticket Portal will indicate whether the Tickets are being sold

on a FCFS Basis and/or whether a Ticket Draw will be held, which is at the sole discretion of

EURO 2024 GmbH.

3.4. Notwithstanding Article 3.2, EURO 2024 GmbH gives no warranty that the Ticket Portal will offer

an Applicant the opportunity to purchase Tickets for a Match.

3.5. Upon identifying Ticket(s) which they wish to purchase, the Applicant will notify EURO 2024

GmbH with an offer that the Applicant is willing to purchase the Tickets from EURO 2024 GmbH

for the Purchase Price by completing and submitting a Request on the Ticket Portal.

3.6. Any Request for Ticket(s) requires the prior registration of the Applicant on the Ticket Portal and

the Applicant must register on the Ticket Portal by following the procedure stipulated on the

Ticket Portal.

3.7. An Applicant can submit a Request via the Ticket Portal for:

a. General Public Allocation Tickets which will be open during the General Public Allocation

Window(s). EURO 2024 GmbH may elect to offer General Public Allocation Tickets on a

FCFS Basis and/or via a Ticket Draw; and

b. PNA Allocation Tickets which will be open during the PNA Allocation Window(s). In addition

to these Terms and Conditions, each PNA may, in addition and without being in conflict

with these Terms and Conditions, also impose its PNA Allocation Rules which each

Applicant applying for PNA Allocation Tickets must comply with. During the PNA Allocation

Window:

i. the applicable PNA may elect to offer priority to PNA Allocation Tickets to its PNA

Members on a FCFS Basis and/or via a Ticket Draw;

ii. the applicable PNA may elect to offer priority to its PNA Allocation Tickets to its

PNA Members (for example via an Access Code or by way of data validation) to

complete a purchase on a FCFS Basis; and

iii. if there are still PNA Allocation Tickets available after any PNA Member priority

window detailed in Articles 3.7.b.i and 3.7.b.ii has closed, these remaining Tickets

shall be available to PNA Fans via a Ticket Draw,

and the Ticket Portal will indicate at the relevant time which of the processes above are

applicable.

3.8. The Applicant accepts and acknowledges that for all Allocation Windows:

i. where the Tickets are being offered via a Ticket Draw, the Applicant may access

the Ticket Portal at any time before closure of the applicable Allocation Window to

modify or cancel their Request;

ii. where the Tickets are being offered on a FCFS Basis, the Applicant may not, at

any time, modify or cancel their Request, once submitted;

iii. following closure of the Ticket Portal (on expiry of applicable Allocation Window),

no modification or cancellation of the Request will be permitted; and

iv. timely submission of a correctly filled-in Request, properly received by EURO 2024

GmbH constitutes a firm and non-revocable undertaking to purchase the Ticket(s)

indicated in the Request, which may be accepted by EURO 2024 GmbH in

accordance with Article 5.

3.9. EURO 2024 GmbH will notify the Applicant about the receipt of the Request via an email to the

address indicated by such Applicant in the Request. This email shall not be construed as an

acceptance of the Applicant's offer, but be subject to the availability of the Tickets requested,

the acceptance of the Applicant´s offer according to Article 5 below and the observance of

particular circumstances (e.g. safety or health aspects).

3.10. An Applicant cannot submit a Request for more Tickets for the relevant Match (including

Standard Tickets, Restricted View Tickets and Accessibility Tickets) than is permitted under

these Ticket Terms and Conditions or on the Ticket Portal by EURO 2024 GmbH and, with

respect to the PNA Allocation Tickets, under the relevant PNA Allocation Rules. Unless

otherwise specified on the Ticket Portal or under the relevant PNA Allocation Rules, and subject

to the remaining provisions of this Article 3.10, an Applicant can submit the Request for up to

four (4) Tickets per Match (including Standard Tickets, Restricted View Tickets and Accessibility

Tickets). Requests for more than (i) the maximum number of Tickets permitted pursuant to this

Article 3.10; (ii) more than one (1) Match played (or has the possibility to be played) on the same

day; and/or (iii) multiple applications by the Applicant for the same Match are not permitted and

will be rejected or cancelled.

3.11. Standard Tickets (including Restricted View Tickets) will be available in a maximum of five (5)

Price Categories, based on the location of the seat in the Stadium. The seat map indicating an

approximate location of the respective Price Categories will be displayed on the Ticket Portal.

3.12. Unless otherwise specified on the Ticket Portal, the Applicant will not be able to select specific

seats, either when making an application for Tickets that are allocated on a FCFS Basis or after

a Ticket Draw, which will be randomly allocated based on the Price Category, Ticket Type and

quantity of Tickets selected by the Applicant on the Ticket Portal and the PNA the Applicant

indicated that they supported.

3.13. Applicants whose applications were unsuccessful after a Ticket Draw will be informed by EURO

2024 GmbH by no later than the date indicated on the Ticket Portal via an email sent to the

address indicated by such Applicant in the Request.

3.14. Applicants and Successful Applicants shall provide true, accurate, correct and complete

information when required during the Ticket application process, further details of which

(including the method and deadlines for the provision of such information) shall be

communicated to them on the Ticket Portal or by such other method as determined by EURO

2024 GmbH (which may include by way of email) from time to time.

Applicants and Successful Applicants accept and acknowledge that any failure to provide the

required details within the timescales and deadlines communicated to Applicants and

Successful Applicants shall result in the Request being voided and/or cancellation of the Tickets

allocated to a Successful Applicant.

3.15. It is the sole responsibility of the Applicant to ensure that:

a. the Request has been filled-in completely and accurately with all required details (in the

case of both Tickets sold on a FCFS Basis and via a Ticket Draw);

b. acceptance of these Terms and Conditions as required by EURO 2024 GmbH in the

purchase process is properly given by clicking the respective box(es) on the Ticket Portal;

c. the Applicant and each of their Guests understand how their personal data will be

processed as detailed in Article D.14, the Privacy Notification and the UEFA Privacy Policy

set out at http://www.uefa.com/privacypolicy/index.html. By submitting a Request

personally and on behalf of each Guest, each Applicant accepts and acknowledges the

foregoing (and confirms that each Guest accepts and acknowledges the foregoing);

d. the Request is properly submitted to EURO 2024 GmbH in accordance with the instructions

specified on the Ticket Portal; and

e. sufficient funds to cover the Purchase Price for the Ticket(s) in the case of both Tickets

sold on a FCFS Basis and via a Ticket Draw (and any Alipay+ account or credit or debit

card issuing bank fees referred to in Article 4.5) are available on the Alipay+ account or

credit or debit card indicated for payment at the point of payment.

Any failure to comply by the Applicant with the requirements detailed in this Article 3.15 will

result in the Request (and thus such Applicant’s offer to purchase Ticket(s)) being rejected.

3.16. The Applicant warrants that all information provided by them during the application process is

true and accurate. If the Applicant is subsequently found to be in breach of this Article 3.16

EURO 2024 GmbH shall be entitled to refuse their application or void their Ticket(s) (if it has/they

have been issued).

3.17. By completing and submitting the Request on the Ticket Portal, the Applicant acknowledges

that they have read, understood and agreed to comply with these Terms and Conditions.

3.18. The Applicant acknowledges and agrees that all Ticket purchases made on the Ticket Portal

(either by Delayed Allocation or Simultaneous Allocation) are final and that (save for

circumstances where the Refund Policy applies) no cancellations will be permitted and/or

refunds or exchanges given following the closure of the applicable Allocation Window or the

Simultaneous Allocation.

3.19. With respect to Tickets sold via a Ticket Draw, in the event that Ticket(s) in the relevant Price

Category selected by the Applicant are no longer available, the Applicant may be allocated

Tickets in another Price Category provided that the Applicant has expressly authorised EURO

2024 GmbH to do so by clicking the respective field in the Request. The Applicant recognises

and accepts that by clicking the relevant field, the Applicant may have to pay a Purchase Price

corresponding to the Price Category directly lower or higher than the one originally requested,

thereby resulting in the payment of a lower or higher Purchase Price.

3.20. The Applicant accepts and acknowledges that any Request which results in the Applicant

exceeding the Ticket purchase limits identified in Article 3.9 or being allocated Tickets which

would result in a breach of Articles 3.24 or 3.25 shall be rejected or cancelled in full, regardless

of whether such Applicant has become a Successful Applicant.

3.21. Any Applicant who, in the reasonable opinion of EURO 2024 GmbH, purchases Ticket(s) using

any computer software which is designed to afford the Applicant with an increased chance of

being successful in the purchase of Tickets on the Ticket Portal or to avoid limitations on the

maximum number of Tickets permitted pursuant to Article 3.9 (such as bots or spiders) or any

Applicant who, for this purpose, together with other individuals, has been recruited or

incentivised to create multiple applications, shall have any Requests by them rejected or Tickets

purchased by them cancelled in full, regardless of whether the Applicant has become a

Successful Applicant. Any conduct referred to in this Article 3.21 entitles EURO 2024 GmbH to

impose a contractual penalty on the Applicant in accordance with Article C.11.

3.22. Whilst EURO 2024 GmbH will attempt to ensure that listings for Tickets on the Ticket Portal are

accurate, technical errors may occur. If EURO 2024 GmbH discovers that an error has occurred

which has resulted in an incorrect Request for Tickets or receipt of the email referred to in Article

3.9, EURO 2024 GmbH will inform the Applicant as soon as possible and reserves the right to

reject the Applicant´s Request or cancel the Applicant’s purchase. Where possible, EURO 2024

GmbH will give the Applicant the option of reconfirming their Request with the correct details or

cancelling their Request for a full refund (if a Purchase Notification in respect of such Request

has been received by the Applicant). If EURO 2024 GmbH is unable to contact the Applicant,

the Applicant agrees that EURO 2024 GmbH may treat the Applicant’s Request as rejected or

the Ticket purchase as cancelled without any liability to UEFA Parties and/or DFB Parties.

3.23. With respect to Accessibility Tickets:

a. a limited number of Accessibility Tickets (being either an Easy-Access Ticket or a

Wheelchair Ticket) will be available on the Ticket Portal, which will be delivered to a

Successful Applicant with a complimentary Companion Ticket. For enforcement purposes

under these Terms and Conditions where the Applicant is:

i. not the disabled spectator themselves, the disabled spectator will be considered

as the Guest;

ii. the disabled spectator, the personal companion/assistant will be considered as the

Guest;

b. Accessibility Tickets can be located in various areas of the Stadium, depending on its

layout; and

c. an Applicant applying for Accessibility Tickets on the Ticket Portal will be required to

submit to EURO 2024 GmbH (in such form as communicated to the Applicant by EURO

2024 GmbH) a valid official document confirming their disability or the disability of the

Guest (whichever the case may be) as soon as requested to do so by EURO 2024 GmbH,

however, whenever such Applicant becomes a Successful Applicant at the latest. Any

such Applicant who does not submit the required document to EURO 2024 GmbH (within

the timescales communicated by EURO 2024 GmbH) upon becoming a Successful

Applicant shall have their Tickets cancelled without any liability to UEFA Parties and/or

DFB Parties.

3.24. Where an Applicant is permitted to purchase Tickets for Guests, Guests named in a Successful

Applicants application for Tickets cannot be named in multiple applications for Tickets for the

same Match, regardless of whether such Guest is the named Successful Applicant or the named

Guest of another Successful Applicant. Applications which result in the named Guest being

named on multiple applications (whether as a Guest or a Successful Applicant) are not permitted

and will be cancelled.

3.25. Any Successful Applicant who purchases or is allocated Tickets for the relevant Match via an

Allocation Window is not permitted to receive Tickets for such Match via any other Allocation

Window. Similarly, any Successful Applicant who purchases or is allocated Tickets for the

relevant Match via any other method are not permitted to receive Tickets pursuant to these

Terms and Conditions. Any Request for such Tickets will be rejected or any Ticket will be

cancelled, regardless of whether such Applicant becomes a Successful Applicant. Where the

Tickets have been cancelled by EURO 2024 GmbH pursuant to this Article 3.25, the Successful

Applicant will not be due a refund for such cancelled Tickets (as they have been obtained in

breach of these Terms and Conditions).

4. Payment

4.1. Payment for the Ticket(s) is possible via Alipay+ and via either: (i) a Mastercard or Visa credit

card; or (ii) a Mastercard or Visa debit card which is enabled for (and permits) internet payments.

The Applicant’s credit/debit card shall have an expiry date beyond the date indicated on the

Ticket Portal (which will depend on the applicable Allocation Window).

4.2. Following the selection of the Match, Ticket Type, Price Category, and quantity requested by

the Applicant, the Purchase Price for the Ticket(s) will be clearly indicated in the Request. The

Applicant acknowledges that by clicking the confirmation button/field on the Ticket Portal, the

Applicant agrees to make payment of the relevant Purchase Price in accordance with Article

4.34.3, provided the requested Ticket(s) are allocated by EURO 2024 GmbH to the Applicant

(the timing of such payment dependant on whether it is a Delayed Allocation or a Simultaneous

Allocation). The allocation of Ticket(s) constitutes acceptance of the Request by EURO 2024

GmbH, but is still subject to the conclusion of the purchase in accordance with Article 5.1.a.

4.3. Upon conclusion of the Request phase and following the allocation process of Tickets (either

on a FCFS Basis or after a Ticket Draw), Applicants shall be required to log into the Ticket Portal

in order to make payment of the Purchase Price within the timescales communicated by EURO

2024 GmbH (the timing of such payment dependant on whether it is a Delayed Allocation or a

Simultaneous Allocation).

4.4. All Purchase Prices are indicated on the Ticket Portal and in the Request and all payments will

be made in Euro currency (€). In case EURO 2024 GmbH decides (at its sole discretion) to offer

Tickets in combination with the right, which is subject to the Ticket having been obtained in

accordance with these Terms and Conditions, to use local public transport in a Host City in

relation to a Match, as will be announced by EURO 2024 GmbH to the Successful Applicant in

due time, the local public transport operator remains exclusively responsible for such transport

service. The price of the local public transport is included within the Purchase Price and is

charged irrespective of whether the Ticket Holder uses the public transport. There is no right to

a refund if the Ticket Holder does not use public transport.

Caveat:

In the event that the Applicant’s Request is accepted in accordance with Article 5, the Applicant

undertakes to log in to the Ticket Portal and make payment of the Purchase Price within the

timescales communicated by EURO 2024 GmbH (the timing of such payment dependant on

whether it is a Delayed Allocation or a Simultaneous Allocation) on the account corresponding

to the communicated Alipay+ account or credit or debit card.

The Applicant understands and agrees that their Request will be rejected and that their Tickets

will not be allocated in the event that the Applicant fails to make payment within the required

timescales or the Applicant’s bank rejects payment of the Purchase Price.

4.5. The Applicant’s Alipay+ account or credit or debit card issuing bank will apply its own currency

exchange rates (if applicable) and may levy additional fees or charges for such transaction.

Applicants shall contact Alipay+ or their respective credit or debit card issuing bank before

submitting the Request in order to enquire about the relevant exchange rates, charges or fees.

UEFA Parties and DFB Parties shall not be responsible for any such exchange rates, fees or

charges levied by the Successful Applicant’s Alipay+ account or credit or debit card issuing

bank.

5. Offer Acceptance

5.1. The agreement between EURO 2024 GmbH and the Successful Applicant for the purchase of

the Ticket(s) will be concluded and confirmed (under these Terms and Conditions) only after

the:

a. successful processing of the Alipay+ or credit or debit card payment for the Ticket(s)

indicated in the Request, in accordance with Article 4; and

b. acceptance of the Applicant’s offer by EURO 2024 GmbH by way of submission of the

Purchase Notification to the Successful Applicant.

5.2. Successful Applicants are requested to review their Purchase Notification for any inaccuracies,

in particular with regards to their Ticket(s) quantity, Purchase Price, and Price Category. Any

inaccuracies shall be immediately notified to EURO 2024 GmbH in accordance with Article 19.

5.3. For the avoidance of doubt, even if Ticket(s) are offered via distance communication methods

within the meaning of Sec. 312c para. 2 of the German Civil Code (BGB), Successful Applicants

shall have no right of withdrawal pursuant to Sec. 312g para. 2 no. 9 of the German Civil Code

(BGB) when purchasing a Ticket (either within two weeks or otherwise). Consequently, every

agreement between EURO 2024 GmbH and a Successful Applicant for the purchase of the

Ticket(s) (as confirmed in accordance with Article 5.1) is binding on the Applicant and obliges

the Applicant to pay for, and accept, the ordered Ticket(s).

6. Delivery of Tickets

6.1. Tickets will be delivered to Successful Applicants in the following ways, with such method to be

determined at EURO 2024 GmbH’s sole discretion and, if applicable for PNA Allocation Tickets,

following consultation with the relevant PNA:

a. by virtue of electronic “mobile phone tickets” (which shall be the default delivery method).

Where Tickets are remitted by virtue of electronic “mobile phone tickets”, the Ticket

Holder is required to download the App on their mobile phone and the electronic Tickets

will need to be displayed on the mobile phone in order to enter the Stadium. Tickets are

remitted to the Successful Applicant for onward transmission to the Ticket Holder(s) and

it is the responsibility of the Successful Applicant to download the App on their mobile

phone and transfer the Ticket(s) to the Ticket Holder(s)). It is then the responsibility of the

Ticket Holder to download and install the App and to ensure that the Tickets are displayed

correctly on their mobile phone. In the event that the Successful Applicant and/or Ticket

Holder has problems with the installation of the App or the retrieval of the Tickets through

the App, the Successful Applicant must immediately inform EURO 2024 GmbH (via

https://support.tickets-euro2024.uefa.com/hc/en-us/requests/new) and in any event no

later than two (2) days prior to the day of the Match (provided that the Tickets have been

remitted to the Successful Applicant by such time). The Ticket Holder will be required to

provide, by such deadline as communicated by EURO 2024 GmbH, their surname, first

name, email address, mobile telephone number, date of birth and passport/ID issued by

country name, along with any other information required under Applicable Laws, when

downloading and registering within the App. The Applicant accepts and acknowledges

that any failure to provide the required personal details within the timescales and despite

the deadlines communicated to Applicants and Successful Applicants shall result in the

relevant Ticket(s) being cancelled, with no right to a refund;

b. in limited cases, including as part of the general effort aimed at maximising safety and

security for the Match and preventing the unauthorised resale of the Tickets, EURO 2024

GmbH may decide (at its reasonable discretion and, if applicable for PNA Allocation

Tickets, following consultation with the relevant PNA) to remit the Tickets personally to

the respective Successful Applicant during the official opening hours of the ticketing

centre point at the relevant Stadium (or in its vicinity) as further described in Article 6.3.

6.2. Successful Applicants will not be able to request: (i) a change to the delivery method by EURO

2024 GmbH (unless in exceptional circumstances, as determined by EURO 2024 GmbH);

and/or (ii) a refund of the Ticket(s) on the basis of the distribution method applicable to their

Ticket(s). For the avoidance of doubt, Successful Applicants will not receive a refund for any

Ticket(s) which they or a Ticket Holder to which they have transmitted a Ticket fail to download

using the App, or which the Successful Applicant or a Ticket Holder to which they have

transmitted a Ticket does not collect in accordance with Article 6.3.

6.3. In the event of that the Successful Applicant is required to collect their Tickets in accordance

with Article 6.1.b, the Successful Applicant, subject to Article 6.4, will be informed by email, no

later than 5 days prior to the Match, that their Ticket(s) can be collected during the opening

hours at the Ticket collection point. The email will provide the exact details of the Ticket(s)

collection point as well as the opening times during which the Ticket(s) can be collected. Such

location shall be in the vicinity of the Stadium or in the Host City centre. In order to collect such

Ticket(s), the Successful Applicant must show a personal identification document (passport or

national identity card) for them and their Guest(s) and the above-mentioned email either

electronically or as a print-out. The Guest(s) must be present at the Ticket collection point with

the Successful Applicant in order to collect the Tickets. For the avoidance of doubt, Tickets will

not be remitted to any Successful Applicant who fails to meet the identification requirements or

who is deemed to be an Excluded Person (as defined in Article D.13.2) pursuant to these Terms

and Conditions (including but not limited to any Successful Applicant who has acted in breach

of these Terms and Conditions). The Applicant acknowledges that notification under this Article

6.3 may be provided following receipt of an initial “mobile phone ticket” and that such “mobile

phone ticket” will then be deactivated by EURO 2024 GmbH.

6.4. The Applicant acknowledges that for PNA Allocation Tickets the relevant PNA may determine

that certain Tickets are to be distributed in accordance with Article 6.1.b. In the event that such

determination is made by the relevant PNA, the Successful Applicant will be informed as soon

as reasonably practicable of such requirement from the PNA, who will provide to the Successful

Applicant the details of the Ticket collection point and Ticket collection procedure. The Applicant

acknowledges that such notification may be provided following receipt of an initial “mobile phone

ticket” and that such “mobile phone ticket” will then be deactivated by EURO 2024 GmbH. UEFA

Parties do not accept any responsibility and shall not be liable for any such decision of the PNA

pursuant to this Article 6.4.

6.5. Tickets shall remain the property of EURO 2024 GmbH at all times.

6.6. Defective mobile phone Ticket(s) such as for example, Tickets not displayed in the App, Tickets

not being displayed due to defective mobile phone or insufficient battery, or with incorrect

personal information displayed on the Ticket, will be rejected at the entrance to the Stadium.

UEFA Parties, DFB Parties and the Stadium Owner shall not be responsible for defective, lost

or stolen Ticket(s) and will accept no obligation to reissue any such Ticket(s) provided that where

there is a defect of a mobile Ticket or other complications with regard to the access procedure

(including but not limited to with the functionality of the App) entirely or predominantly

attributable to EURO 2024 GmbH, EURO 2024 GmbH shall where reasonably possible and

subject to identification of the Ticket Holder's legitimacy in accordance with Article C.8.2.b either

rectify any defect or block the Ticket concerned after notification of the defect and issue a new

Ticket to the Successful Applicant upon provision of sufficient evidence from the Successful

Applicant.

C. USE OF TICKETS

7. Prohibited Use of the Ticket(s)

7.1. Except as expressly permitted in Articles 7.2 and 7.3, any resale, transfer of Ticket(s), offer or

advertisement of Ticket(s) for resale or transfer, whether for free or for consideration, is strictly

prohibited. This prohibition extends to providing access to the mobile (or other) device upon

which a Ticket is held/displayed, to providing login details for the App and to providing login

details for the Ticket Portal.

7.2. The Successful Applicant shall be permitted to:

a. (if applicable) transfer Tickets to their Guest(s) provided that (jointly):

i. save where the provisions of Article 7.3 apply, the Successful Applicant will attend

the relevant Match together with their Guest(s);

ii. the Tickets are for their personal use;

iii. such permitted transfer is free of any extra consideration over and above the face

value of the Ticket;

iv. if applicable, such transfer is carried out before the deadline expires for the

provision of Ticket Holder data as communicated to the Successful Applicant by

EURO 2024 GmbH;

v. Guests, by accepting the transfer of Tickets from the Successful Applicant, agree

to be subject to these Terms and Conditions; and

b. resell Tickets (in accordance with the relevant resale terms and conditions) solely via the

official ‘Ticket Resale Platform’ implemented and launched by EURO 2024 GmbH in

accordance with the time window, format and method foreseen for this purpose on the

official ‘Ticket Resale Platform’. Such resale platform will be managed by EURO 2024

GmbH as the only authorised platform for the resale of Tickets by Successful Applicants.

EURO 2024 GmbH or the relevant PNA may decide when and which Tickets can be resold

through the resale platform.

7.3. In the event that a Ticket Holder (which, for the avoidance of doubt, includes the Successful

Applicant and any Guest(s)) is unable to attend the relevant Match for personal reasons (for

example, illness or medical reasons), the Successful Applicant shall not be entitled to a refund

in respect of such Ticket but shall, subject to any PNA Allocation Rules to the contrary, be

entitled to transfer such Ticket to a friend or family member (who shall in turn become the Guest

for the purposes of these Terms and Conditions), provided that (i) such transfer is carried out in

compliance with, and subject to, Articles 7.1 and 7.2, (ii) such friend or family member

understands that the Ticket may be situated within a specific fan area of the Stadium and that

they are required to behave appropriately in any such specific fan area, (iii) such friend or family

member cannot ask to be moved to a seat in another area of the Stadium, (iv) the personal

details of such individual are provided in accordance with the procedure notified to the

Successful Applicant by EURO 2024 GmbH, and (v) if applicable, such transfer takes place

before the deadline expires for the provision of Ticket Holder data as communicated to the

Successful Applicant by EURO 2024 GmbH.

7.4. The Ticket(s) shall not be:

a. used for any promotion, advertising, fundraising, auction, raffle or any other similar

commercial or non-commercial purposes;

b. used as a prize (or part of a prize) in any contest, competition, (promotional) game of

chance, lottery or sweepstake;

c. combined with and sold as part of any package of goods or services; or

d. combined with and sold as part of any travel or hospitality package (for example

combining flights, hotels and the Ticket(s)).

7.5. Ticket Holders shall not:

a. run any advertisements or promotions relating to UEFA Parties, DFB Parties, UEFA

EURO 2024™ or the Match;

b. advertise, promote, give away, distribute, sell or offer for sale any product or service from

any part of the Stadium or via the display of overt commercial messages on clothing worn

or items brought into the Stadium; or

c. exploit any marketing or promotional opportunities in relation to the Ticket(s).

For the avoidance of doubt, no branding, which may be aimed at promotional or marketing

purposes whatsoever, may be displayed by any Ticket Holder at the Stadium.

7.6. Ticket(s) acquired or used in breach of this Article 7 and/or Article D.13 of these Terms and

Conditions shall be void with no right to a refund and any person seeking to use such Ticket(s)

will be deemed a trespasser and will be refused entry or be evicted from the Stadium, and may

be liable to further legal action. Any unauthorised (re-) sale or transfer of the Ticket(s) may be

reported to the police or other security authorities.

7.7. Any breach of these Terms and Conditions, the PNA Allocation Rules, any Applicable Laws

and/or of any Regulations shall entitle EURO 2024 GmbH (and in respect of any breach of the

PNA Allocation Rules, at the request of the relevant PNA) to:

a. cancel and invalidate the Ticket and any other Tickets that have been purchased by the

Successful Applicant for the same or any other Match with no right to a refund; and

b. in cases of an unauthorised resale of Tickets pursuant to this Article 7,

i. impose a contractual penalty on the Ticket Holder in accordance with Article 11;

and

ii. to claim full or partial repayment from the Ticket Holder of any profit in excess of

the face value of the Ticket generated through the unauthorised resale of the Ticket

(whether and the extent as to which the afore-mentioned profit shall be

compensated shall be determined in accordance with the conditions set out in

Article 11.2).

8. Entrance to the Stadium

8.1. Access to the relevant Stadium will be permitted during such hours as specified on the Ticket

or as published on www.euro2024.com. Ticket Holders are obliged to ensure that they keep

themselves informed about possible alterations of the Match.

8.2. Entrance to the relevant Stadium shall be:

a. subject to compliance with:

i. these Terms and Conditions;

ii. the Stadium Rules;

iii. any sanitary measures or policies in place;

iv. all Applicable Laws (whether statutory or otherwise and including health and safety

requirements and any sanitary measures) governing access or presence at the

Stadium, attendance at the Match, use of the Tickets, general safety certificate and

any special safety certificate applying to the Stadium, issued by any authority that

has jurisdiction or authority in relation to the holding of the Match at the Stadium;

b. authorised upon presentation of a valid Ticket per person (regardless of age) and proof of

identity of the Ticket Holder with valid photograph (passport or national identity card); and

c. where the Applicable Laws of the Host City or Host Territory stipulate a minimum age for

attendance at football matches, authorised only to such persons who meet the minimum

age requirements.

8.3. Any breach of these Terms and Conditions by the Applicant, Successful Applicant, Guest and/or

Ticket Holder (as applicable) shall result in the Ticket Holder being deemed a trespasser in case

of an entry to the Stadium and shall give UEFA Parties and/or DFB Parties the right to eject said

person from the Stadium.

8.4. Ticket Holders leaving the Stadium will not be re-admitted.

9. Conduct at the Stadium

9.1. For safety and security purposes, all persons attending the Match, if and when so requested by

stewards, safety personnel and/or any other legally authorised persons representing UEFA

Parties and/or DFB Parties, shall:

a. produce a valid Ticket together with proof of identity with valid photograph and signature

(passport or national identity card) in order to provide satisfactory evidence that the Ticket

Holder’s identity corresponds to that of the Ticket Holder whose details were provided to

EURO 2024 GmbH in accordance with these Terms and Conditions;

b. submit to inspections, body checks and examinations – including through the use of

technical equipment – to ensure that they are not in possession of dangerous, prohibited

or unauthorised items. Safety personnel, stewards or police shall be entitled to search

any person’s clothing and their belongings;

c. comply with all instructions and guidelines issued by such persons;

d. comply with any sanitary measures and policies in place at the Stadium and follow any

and all instructions from safety personnel, stewards and/or police and/or any other duly

authorised persons at the Stadium in relation to sanitary and hygiene measures; and

e. be subject to additional safety controls inside the Stadium, as the case may arise.

9.2. It shall be strictly forbidden inside the Stadium to express, display or disseminate of any

insulting, discriminatory, racist, xenophobic, sexist, religious, political or other illegal/prohibited

messages.

9.3. The Stadium Rules contain detailed lists of prohibited items and conduct, and each Ticket

Holder shall fully comply with any restrictions contained therein. Abbreviated versions of these

Terms and Conditions and/or the Stadium Rules, or simple icons illustrating prohibited items or

conduct, may also be included on the Ticket and must be fully complied with by the Ticket

Holder.

9.4. Without limitation, it is strictly forbidden to do any of the following inside the Stadium:

a. occupy or access areas which are closed to the public or for which access is unauthorised

in accordance with the relevant Ticket category held by the Ticket Holder;

b. restrict or loiter in areas open to traffic, footpaths and roadways, entrances and exits to

visitor areas and emergency exits;

c. occupy any seat other than that indicated on the Ticket; or

d. engage in any other conduct which may endanger any person at the Stadium.

The above list is not exhaustive. Ticket Holders should refer to the Stadium Rules for more

information on the required conduct.

9.5. Fans supporting the teams participating in the Match may not be segregated at the Stadium and

each Ticket Holder agrees to behave responsibly and in line with the Stadium Rules and any

other safety and security guidelines communicated by UEFA Parties, DFB Parties, the PNA

and/or the Stadium Owner.

10. Sound and Image Recordings

10.1. Ticket Holders attending the Match at the Stadium, take note that their voice, image and likeness

recorded during their time in the Stadium (“Recordings”) may be used, free of charge, in any

image, sound and audiovisual material in connection with that Match or UEFA EURO 2024™ in

general, either simultaneously or at a later date. The Stadium Authority (which, shall for the

purposes of this Article 10, mean the competent entitled authority) or third parties engaged or

otherwise authorised in each case (e.g., broadcasting, press) create Recordings for the purpose

and on the basis of their legitimate interest of public reporting and promotion of UEFA EURO

2024™ in general and the respective Matches pursuant to Art. 6 para. 1 (1) lit. f of the GDPR.

Recordings may be processed, exploited and publicly reproduced by the Stadium Authority or

third parties authorised in each case (e.g., broadcasting, press) within the scope of the same

legitimate interest pursuant to Art. 6 para. 1 (1) lit. f of the GDPR.

10.2. Ticket Holders shall not collect, record, use or disseminate any sound, image, recording or

depiction of the Stadium or the Match (including any results, statistics, information or other data

about the match, in whole or in part) over the internet, radio, television or any other current or

future media – or assist any other persons in doing so – other than for private use. For the

avoidance of doubt, the Stadium Authority or other authorised third parties, as in particular

UEFA, are entitled to delete, or cause to be deleted, any images transmitted or publicly

displayed in breach of this provision, and to bring any other claim against the responsible person

(collecting, recording disseminating as described above) in a judicial or extrajudicial proceeding.

In addition, by disseminating any sound, image, recording or depiction in breach of the

preceding provisions of this Article, Ticket Holders shall grant UEFA Parties the irrevocable right

to use, reproduce and commercially exploit such disseminations including the intellectual

property rights, if any, in such disseminations. Ticket Holders further agree (if and whenever

required to do so by UEFA Parties) to promptly execute all instruments and do all things

necessary to vest the right, title and interest in such rights to UEFA absolutely and free of all

encumbrances and other charges.

10.3. To ensure the safety of the public and effective law enforcement, the Stadium and, in part, its

surroundings are monitored with a closed circuit television system in accordance with Art. 6

para. 1 (1) lit. f of the GDPR generally operated by the Stadium Authority regarding the Match.

The respective recordings are treated confidentially by the Stadium Authority but can serve as

evidence in particular in the event of suspicion and/or the occurrence of criminal offences; the

Stadium Authority may transfer their recordings to the competent public safety authorities in

these cases. In addition, the competent public safety authorities may also use video surveillance

equipment on match days on their own responsibility to avert danger and prosecute offenders

in accordance with the applicable legal provisions.

10.4. If a Match is uneventful in respect of suspicion and/or the occurrence of criminal offences, the

recordings will be deleted in accordance with the applicable provisions of data protection law,

in particular the GDPR and the German Federal Data Protection Act (BDSG).

11. Contractual Penalty

11.1. In case of a culpable breach of these Terms and Conditions by the Applicant or the Ticket Holder

(as applicable), in particular of Articles B.3.21 and 7, EURO 2024 GmbH is entitled, in addition

to the other measures and sanctions under these Terms and Conditions and without prejudice

to any further claims, to impose an appropriate contractual penalty of up to EUR 2,500 on the

Applicant or Ticket Holder (as applicable).

11.2. The amount of the contractual penalty shall be determined by the quantity and intensity of the

violations, the type and degree of culpability (intent or negligence), the efforts of the Applicant

or Ticket Holder (as applicable) in making restitution, whether there is a repeated infringement,

and, in case of unauthorised resale of Tickets, the quantity of Tickets offered, resold, as well as

any proceeds or profits generated by the resale.

D. MISCELLANEOUS

12. Liability

12.1. Subject to Article 12.5, in the event that UEFA Parties, DFB Parties, the relevant PNA and/or

the Stadium Owner is in breach of their obligations (under these Terms and Conditions or

otherwise), UEFA Parties, DFB Parties, the relevant PNA and/or the Stadium Owner shall only

be responsible for such loss or damage suffered by the Ticket Holder which was reasonably

foreseeable as a result of the breach. UEFA Parties, DFB Parties, the relevant PNA and/or the

Stadium Owner shall not be responsible for any loss or damage that is not reasonably

foreseeable or contemplated at the time the Successful Applicant entered into a contract

pursuant to these Terms and Conditions.

12.2. Notwithstanding Article 12.1 and subject to Article 12.5, UEFA Parties, DFB Parties, the relevant

PNA and/or the Stadium Owner is not liable for any business losses and UEFA Parties, DFB

Parties, the relevant PNA and/or the Stadium Owner will have no liability to any Ticket Holder

for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3. Subject to Article 12.5, in any event, to the maximum extent permitted by the Applicable Laws,

UEFA Parties, DFB Parties, the relevant PNA and/or the Stadium Owner hereby exclude any

liability for loss, damage or injury to a Ticket Holder and/or their property, including (but not

limited to) any indirect or consequential loss or damage, including (but not limited to) loss of

enjoyment or travel or accommodation costs, regardless of whether the loss or damage: (a)

would arise in the ordinary course of events; (b) is reasonably foreseeable; or (c) is in the

contemplation of the parties, or otherwise.

12.4. Subject to Article 12.5, UEFA Parties, DFB Parties, the relevant PNA and/or the Stadium Owner

shall not be responsible for any interruptions and/or restrictions to the view of the Match caused

by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

12.5. Notwithstanding any provision in these Terms and Conditions, UEFA Parties, DFB Parties, the

relevant PNA and/or the Stadium Owner does not seek to exclude or limit their liability: (a) for

fraud or fraudulent misrepresentation; (b) for death or personal injury caused by UEFA Parties’,

DFB Parties’, the relevant PNA’s and/or the Stadium Owner’s negligence or the negligence of

any of their officers, employees or agents; or (c) for any other matter for which it is not possible

to exclude or limit liability by the Applicable Laws.

12.6. Nothing stated or implied in these Terms and Conditions will affect the Ticket Holder’s statutory

rights or any rights that cannot be excluded under the Applicable Laws of the Host Territory.

13. Unauthorised Spectators

13.1. Ticket Holders are permitted to attend the Match provided that:

a. they are not an Excluded Person;

b. the Ticket has been obtained in accordance with these Terms and Conditions; and

c. where the Ticket Holder travels to the Host Territory, they have complied with any

requirements which are in place regarding entry into the Host Territory (including but not

limited to any travel and entry requirements, including any requirement to obtain a valid

VISA, imposed under Applicable Laws).

For the avoidance of doubt, UEFA Parties, DFB Parties, the relevant PNA and the Stadium

Owner shall not be liable for any loss or damage suffered by a Ticket Holder should they fail to

comply with the provisions of this Article 13.1 and/or, where required, fail to obtain the necessary

documents.

13.2. For the purpose of this Article 13,“Excluded Person” means:

a. any person banned by the Host Association from membership of the fan club for the

national football team (or banned from any equivalent official supporters club by a football

governing body in any jurisdiction in the World);

b. any person subject to an administrative or judicial football ban under the Applicable Laws

of the relevant Host City and/or Host Territory;

c. any person banned by UEFA, FIFA, any football governing body or otherwise, from

travelling to or attending an association football match;

d. any person banned by UEFA, the Host Association and/or the relevant Stadium Owner

from attending events at the Stadium;

e. any person who is deemed by the participating teams in the Match to be a person to

whom Tickets should not be allocated (including but not limited to persons who have been

issued with a stadium ban by the respective participating teams);

f. any person who is deemed by the relevant public authorities to be a person to whom

Tickets should not be allocated for safety and security reasons; and

g. any person who has breached or is in breach of these Terms and Conditions, in relation

to the relevant Ticket and/or any Ticket previously held by the Ticket Holder.

14. Processing of personal data

Personal data (including but not limited to first name(s) and, last name, date of birth, email

address, passport/ID issued by country name, address and telephone number, supported PNA,

PNA Member number) of Applicants and Guests are collected and processed in accordance

with the Privacy Notification.

15. Unforeseen Circumstances

15.1. UEFA Parties, DFB Parties and/or the Stadium Owner reserve the right to make alterations to

the time, date and location of the Match(es) due to unforeseen extraordinary circumstances:

force majeure, safety and/or security reasons or other decisions made by any competent

authority which have a major impact on the Match being played at the Stadium.

15.2. In the event of cancellation, abandonment, rescheduling or replaying of the Match, or in the

event of a change of venue, reduction of Stadium capacity or the playing of the relevant Match

behind closed doors, the Successful Applicant will be bound by the Refund Policy in respect of

any refunds of the Tickets purchased by the Successful Applicant provided however that:

a. any refunds may be made only to the Successful Applicant (and not to the Ticket Holder)

and only up to the Purchase Price paid by such Successful Applicant for the Ticket(s),

and shall not, for the avoidance of doubt, entitle the Applicant to a refund of any costs

and expenses incurred by the Successful Applicant or Guest(s) in relation to travel or

accommodation; and

b. subject to the foregoing and Article 12, UEFA Parties, DFB Parties, the relevant PNA

and/or the Stadium Owner will not have any liability to the Successful Applicant or any

Guest or Ticket Holder on account of any such cancellation, abandonment, rescheduling,

replay, reduction of Stadium capacity, change of venue or playing of the relevant Match

behind closed doors or other failure or deficiency in the conduct of the Match.

16. Severability and Amendment

16.1. EURO 2024 GmbH reserves the right to change these Terms and Conditions if necessary to

ensure proper and safe staging of UEFA EURO 2024™ and/or the relevant Match(es). EURO

2024 GmbH will notify each Applicant (or Successful Applicant, as the case may be) of any

material changes via an email sent to the address indicated by the Applicant (or Successful

Applicant, as the case may be) in the Request and the Applicant (or Successful Applicant, as

the case may be) will have the choice to consent to such changes or to withdraw their application

or withdraw from the agreement concluded with EURO 2024 GmbH in accordance with Article

5.1 (as applicable).

16.2. Should any provisions of these Terms and Conditions be declared void, ineffective, illegal or

unenforceable by any competent court, regulator or authority:

a. the remainder of these Terms and Conditions shall remain in effect as if such void,

ineffective, illegal or unenforceable provision(s) had not been included; and

b. where required and/or permitted under Applicable Laws, EURO 2024 GmbH and the

Applicant (or Successful Applicant, as the case may be) shall replace the invalid provision

with a provision, which closely approximates the economic purpose of such invalid

provision in good faith.

17. Authentic Text

These Terms and Conditions have been drafted in the German language and translated into

English and are available on the Ticket Portal. Where permitted under Applicable Laws, in the

event of any discrepancy between the German and any translated version, the German version

shall prevail.

18. General

18.1. The Regulations (which shall be provided on request by EURO 2024 GmbH) shall be

incorporated into these Terms and Conditions and each Applicant, Successful Applicant, Ticket

Holder and Guest shall abide by the Regulations.

18.2. Each Applicant consents to these Terms and Conditions themselves and on behalf of their

Guest(s) (i.e. the Applicant shall ensure that their Guest(s) understand(s), agree(s) with and will

conform to these Terms and Conditions). If the Guest is under the age of 18 each Applicant

confirms that they have received proper consent to these Terms and Conditions from the

Guest(s)’s appropriate parent or guardian under the Applicable Laws of the Host Territory.

18.3. These Terms and Conditions must be incorporated into all agreements to (re)sell, transfer or

supply Ticket(s) and brought to the attention of any Ticket Holder (including Guests). All Ticket

Holders must comply with these Terms and Conditions at all times.

18.4. These Terms and Conditions constitute the entire agreement between the parties and no party

shall have any claim or remedy in respect of any statement, representation, warranty or

undertaking, made by or on behalf of any other party in relation to these Terms and Conditions

which is not already set out in these Terms and Conditions.

18.5. The European Commission provides on its website the following link to the ODR platform:

https://ec.europa.eu/consumers/odr. This platform shall be a point of entry for out-of-court

resolutions of disputes arising from online sales and service contracts concluded between

consumers and traders. EURO 2024 GmbH are neither obliged nor prepared to attend a dispute

settlement procedure before an alternative dispute resolution entity.

18.6. Save where precluded under any Applicable Laws, the laws of the Host Territory govern these

Terms and Conditions. The parties agree that, save where precluded under any Applicable

Laws, the courts of the relevant Host City shall have exclusive jurisdiction, save that if the

Successful Applicant is deemed to be a consumer for the purposes of any Applicable Laws, any

proceedings arising out of or in respect of these Terms and Conditions can be brought in the

courts of the place of residence of the domicile of such Successful Applicant.

19. Contact

Any information requests about the ticketing sales process should be addressed to the customer

service appointed by UEFA Parties in relation to the ticketing process for UEFA EURO 2024™

and the Matches, through: https://support.tickets-euro2024.uefa.com/hc/en-us/requests/new.