Control in.k300 Hot Tub Manual

Control in.k300

Hot Tub Manual

02 03

GREAT

NEWS

ON YOUR

NEW SPA

PURCHASE

Your Hot Tub is designed and manufactured with the nest components available

and is engineered for comfort, low maintenance, and durability in mind.

This manual will help you to determine the best way to take care of your spa based on the

amount of use and the type of environment your spa is installed.

It is very important that you take me to read the enre manual before using your spa.

Within in this manual are important start-up guidelines and maintenance procedures as well

as safety precauons that must be followed to ensure the prolonged life of your spa and the

safety of the people using the hot tub.

Failure to follow start-up procedures may result in damage to your Hot Tub and void your

warranty. Please feel free to call Superior Spas Ltd if you have any further quesons aer

reading this manual. Your Hot Tub comes with a warranty, informaon relang to your

warranty can be found in Secon 12 of this manual.

We hope you enjoy many years of fun and relaxaon in your new Hot Tub.

04 05

CONTENTS

1610

Secon 6

Control panel

operaons

Secon 3

Electrical

requirements

Secon 9

Prepare your spa

for holiday

Secon 1

Important safety

informaon

Secon 7

Maintenance

Secon 4

Delivery of

your spa

Secon 10

Spa

winterizaon

Secon 2

Pre-installaon

& set-up

Secon 8

Water care

Secon 5

Checklist before

seng up your spa

Secon 11 / 12

Servicing

& Warranty

06 07

1. WARNING: To reduce the risk of

injury, do not permit children to use

this product unless they are closely

supervised at all mes

2. DANGER: Risk of accidental drowning.

Extreme cauon must be exercised to

prevent unauthorized access by children.

To avoid accidents, ensure that children

cannot use this spa unless they are

supervised at all mes

3. DANGER: Risk of injury. The sucon

ngs in this spa are sized to match

specic water ow created by the pump.

Should the need arise to replace the

sucon ng or the pump, ensure that the

ow rates are compable. Never operate

the spa if sucon ngs are broken or

missing. Never replace a sucon ng

with one rated less than the ow rate

marked on the original sucon ng

4. DANGER: Risk of Electrical Shock.

Install at least 5 feet (1.5m) from all

metal surfaces. As an alternave, spa

may be installed within 5 feet (1.5m) of

metal surfaces if each metal surface is

permanently connected (bonded) by a

minimum ground wire

5. DANGER: Risk of Electrical Shock. Do

not permit any electrical appliance such

as a light, telephone, radio, television, etc.

within 5 feet (1.5m) of a spa unless such

appliances are installed and built-in by the

manufacturer

6. ELECTRICAL SUPPLY: The electrical

supply for this product must include a

suitably rated switch or circuit breaker to

open all ungrounded supply conductors

to comply with the naonal electrical

standards. This disconnect must be readily

accessible and visible to the spa occupant

but installed at least 5 feet (1.5m), from the

spa water

7. WARNING: To reduce the risk of injury:

a) The water in the spa should never

exceed 40°C (104°F). Water temperature

between 38°C (100°F) and 40°C (104°) is

considered safe for a healthy adult

Lower water temperatures are

recommended for young children and

when the spa use exceeds 10 minutes

b) Since excessive water temperatures

have a high potenal for causing fetal

damage during early months of pregnancy,

pregnant women should limit spa water

temperatures to 38°C (100°F)

c) Before entering a spa, the user

should measure the water temperature

with an accurate thermometer since

the tolerance of water temperature

regulang devices varies

d) The use of alcohol, drugs, or

medicaon before or during spa use

may lead to unconsciousness with the

possibility of drowning

e) Obese persons and persons with a

history of heart disease, low or high blood

pressure, circulatory system problems, or

diabetes should consult a physician before

using a spa

f) Persons using medicaon should consult

a physician before using a spa since some

medicaon may induce drowsiness while

other medicaon may aect heart rate,

blood pressure, and circulaon

8. AUDIO/VIDEO EQUIPMENT

WARNINGS (Oponal equipment based

on model)

CAUTION: Risk of Electrical Shock. Do not

leave compartment door open

9. CAUTION: Risk of Electrical Shock. Replace

components only with idencal components

10. WARNING: Prevent Electrocuon.

Do not connect any auxiliary components

(for example cable, addional speakers,

headphones, addional audio/video

components, etc.) to system

11. CAUTION: Risk of Electrical Shock.

Do not service this product yourself as

opening or removing audio covers may

expose you to dangerous voltage or

other risk of injury. Refer all servicing to

qualied service personnel

12. CAUTION: Risk of Electrical Shock. When

the power supply connecons or power

supply cord(s) are damaged; if water is

entering the audio / video compartment

or any electrical equipment compartment

area; if the protecve shields or barriers

are showing signs of deterioraon; or if

there are signs of other potenal damage

to the unit, turn o the unit and refer the

servicing to a qualied service personnel

13. MAINTAIN: This unit should be subject to

periodic roune maintenance (for example,

once every 3 months) to make sure that

the unit is operang properly

14. CAUTION: Do not operate audio video

controls while inside the spa

15. INSTALLATION of the spa for other than a

residenal dwelling will result in voiding the

manufacturer’s warranty

16. CAUTION: Do not bring any object into

the spa that could damage the spa shell

17. CAUTION: Never insert any object into

any opening

18. WARNING: Do not sit on the spa cover or

place objects on it

19. MAINTAIN: Remove any water or debris

that may collect on the spa cover

20. WARNING: Do not use the spa

immediately aer strenuous exercise

21. WARNING: If you feel pain or dizziness at

any me while using the spa, disconnue

use and contact a physician

22. WARNING: To reduce risk of injury it is

especially important that persons with pre-

exisng health condions or problems such

as obesity, heart disease, high or low blood

pressure, circulatory problems, pregnancy

or diabetes to consult their doctor before

using the spa

23. WARNING: Observe reasonable me

limits when using the spa. Long exposures

at high temperatures can cause high body

temperatures. Symptoms may include

dizziness, nausea, fainng, drowsiness, and

reduced awareness. These eects could

possibly result in drowning

24. WARNING: The spa jets produce a stream

of water with relavely high pressure

Prolonged exposure of localized area of the

body may cause bruises to the skin

25. IMPORTANT: The include warning sign

must be posted where all users of the spa

can see and read it

26. WARNING: To avoid risk of drowning. The

Spa cover should be in place and properly

latched when spa is not in use

27. IMPORTANT: Read and understand the

warnings on the spa cover

28. MAINTAIN: Proper water chemistry is

necessary to maintain the water and prevent

possible damage to spa components

When installing and using this electrical equipment be sure to

follow these basic safety precauons:

Secon 1

IMPORTANT SAFETY INFORMATION

08 09

Selecng a site for your spa

Choose an area in your garden that will be

suitable for your Hot Tub, you may wish to

consult your electrician to ensure the correct

electrical supply can be provided before

preparing the base for the hot tub to sit on. An

area in front of your hot tub should be clear so

that grass and debris are not transferred to the

water. Allow access for steps.

Preparing your base

An un-level base may cause your spa to run

ineciently and cause major ongoing faults.

When creang your base remember it must

be; at, rm and reinforced if you plan to

place your hot tub on a raised plaorm, such

as decking. Please take into consideraon the

average weight of lled hot tub is 1500kg, you

will then need to account for the weight of 4-6

people, plus it will be placed here for a long

period of me.

PLEASE NOTE – If you decide to posion

your hot tub in the ground/pit or with decking

built around it, you will need a design plan

to allow access to all side for maintenance

and repairs, 600mm around each side

is required to ALL sides of the spa, any

obstacle’s blocking the access may result in

rescheduling. Revisits may be chargeable.

When you have decided on the posioning

of your hot tub, it is fundamental that a

solid foundaon is in place, grass will not be

suitable. Please note, it is the responsibility of

the customer to provide a suitable base that is

at, level and solid to prevent distoron from

occurring. Any structural damage caused by

improper base or base failure may invalidate

manufacturer’s warranty.

An ideal base would be concrete 100 –

150mm thick. However, exisng pao slabs

and block paving may also be used. Wooden

decking is also a popular base, however,

please ensure your base can hold the weight

of the hot tub, water and people in it. Please

refer to Secon 1 for the weight details of

your spa. Using “packers” to level the spa is

not acceptable

Please Note: Bases must be prepared in

plenty of me prior to delivery, thus allowing

me for the concrete, etc to fully cure. Any

revisits will be chargeable

Service Access

Access is required around the hot tub for

any future maintenance, ideally 600mm. If

this is not praccal then the hot tub must be

emped of water prior to our visit so that the

hot tub can be moved to allow access.

Think about

When deciding on the nal locaon of your

hot tub, please take into consideraon what

accessories you have ordered for your spa.

For example…

• Have you allowed enough space (8 inches

is needed) to let your cover fall behind your

spa when using your cover lier?

• Have you prepared the base to allow room

for the steps? 700mm is what we recommend

Secon 2

PRE-INSTALLATION & SET-UP

Access to the desired nal hot tub posion

It is very important that you have adequate

access for the size of the spa you have chosen.

Obtain the dimensions of your chosen hot

tub and check the route of access for the hot

tub. Check the widths & heights of doorways,

passages and gates to make sure the hot tub can

pass through. Gates, fences and doors may need

to be removed prior to delivery, the delivery

team will not do this for you.

Make sure that there is nothing protruding

such as drainage pipes, steps or sills that could

obstruct the way.

Check to see if there are any low roofs or

branches that would hinder vercal clearance.

If there are any corners on the path to your

designated installaon site, check to see the

hot tub will pass. The route to where the hot

tub is to be sited should be at and level and

not so ground. Check and inform us if there

are any slopes, retaining walls, steps or level

dierences that may cause problems. Any

extra resources required such as cranes or hiab

vehicles would be an addional charge and

would need arranging by yourselves through a

third party company.

Under special circumstances, where there is

no clear or easy route, a crane can be used to

posion your hot tub. Please contact a local

crane company to arrange this service if you

think it may be necessary. Please note that

the cost of the crane would be charged to you

and not included in our price.

Personnel

We supply a suitable amount of personnel

to deliver the hot tub on our hot tub cart or

spa sled and posion in place, should any

further personnel be required then this would

be down to yourselves to arrange for your

delivery date.

Our colleagues will NOT be able to remove

the hot tub from the hot tub cart/ sledge

unl it reaches the base where it will be

permanently situated.

10 11

Electrical Requirements and Connecons

Before installing a hot tub, the appropriate

electrical supply must be installed, inspected

and conrmed as in line with government

Regulaons. Below is a simple guide to make

sure your electrical supply is in line with the

appropriate regulaons.

Please see Secon 1 for the electrical

requirements of your hot tub.

Hot tubs must have a suitable electrical supply

in order to run, as they have a specic secon

in the 16th edion IEE (Instute of Electrical

Engineers) Regulaons. Do not aempt to

install the electrics yourself unless you are a

fully qualied electrician as the government

introduced a law in January 2005 which states

that most electrical work in UK households

must be carried out by a ‘competent person.

This means that Electrical safety requirements

have been included in a new Part P of the

Building Regulaons.

What is Part P?

The law introduced by the Government in

2005 states that anyone carrying out xed

electrical installaons in English and Welsh

households must ensure they are:

• Designed and installed to aord appropriate

protecon against Damage, whether that is

mechanical or thermal, so that they do not

present any danger in the form of electric

shocks or re hazards

• Suitably inspected and tested in order to

verify that they meet the relevant equipment

and installaon requirements.

• If you have a new circuit installed in your

home, it is a legal obligaon to have it

inspected and tested to ensure that it is

compliant with Part P. This can be achieved

in one of two ways:

1. Appoint an electrical contractor who

is registered with a competent person

scheme. Visit the websites of the following

organisaons if you are unsure of who is Part

P qualied:

NICEIC – www.niceic.org.uk

NAPIT – www.napit.org.uk

ELECSA – www.elecsa.co.uk

BSI – www.bsi-global.com/kitemark

BRE – www.partp.co.uk

2. Appoint a contractor who is not Part P

registered, but contact your local authority’s

Building Control Department rst as the work

will have to be inspected and tested by your

local authority before it can be conrmed and

signed o. There is a charge for this service.

Whichever route you choose to take, you will

receive a Part P cercate to conrm that

the electrical work in line with government

regulaons. From post 2007 this paperwork

must be kept on le and presented, even

if you sell your house as part of the Home

Seller’s Packs.

We, as your hot tub retailer, can liaise with

your electrical contractor regarding the

exact specicaon for your chosen hot

tub model. However, you must meet the

following specicaon:

• The hot tub must be hard wired on its

own fused spur back to your household

consumer unit (i.e. the hot tub should not

share a supply with any other appliances.)

• The hot tub should be appropriately

protected by a suciently rated MCB

(mains circuit breaker) and should cover

the maximum amperage pull of the hot

tub plus 25% to allow for brake torque (i.e.

the rush of current when pumps are rst

turned on.) So, for example, a hot tub that

has a maximum current draw of 20 amps

should be ed with a 25amp MCB.

• Your hot tub should be protected against

earth faults also, by an RCD (residual

current device). This is a trip switch which

works to prevent the danger of electric

shocks from damaged or waterlogged

cables and connecons. A suitable rated

30Ma RCD is what is recommended

• Any outdoor cabling should be suitably

protected from damage by either laying

protecve ducng (pc pipe) below ground

or by using SWA (steel wired armored)

cable. Your electrician will calculate the size

of cable required dependent upon loading

and the distance from the mains supply.

‘Plug & Play’ Hot Tubs (13 AMP)

Electrical Requirements

13AMP (plug & play) hot tubs come ed

with a 3 pin plug which is equipped with an

RDC protector, this RCD protector means the

plug is much larger than a standard plug so

adequate water protecon will be needed. We

recommend waterproof casings such as:

Cable length 2m.

The plug will simply plug into a standard

domesc power supply*.

2 AMP and 40AMP Electrical Requirements

A 6mm² 3-core SWA cable is needed for a

32AMP hot tub and a 10mm² 3-core SWA

cable is needed for a 40AMP hot tub. An IP65

Rotary Isolator Switch is recommended in order

for the hot tub to be isolated outdoors in an

emergency or for service work. This is a rotary

on/o switch must be sited at least 2 meters

away from the hot tub so that users cannot be

in the hot tub whilst touching the switch.

A suitable weather proof block connector can

be ed to the end of the tail from the isolator

in order for the hot tub to then be directly hard

wired into the weatherproof block connector

inside the hot tub. Waterproof gland packs

should be used to prevent ingress of water on all

electrical connecons (2 at the isolaon switch).

It must be ensured that all earth cables

are clearly colour coded with green/yellow

insulang tape, or an earth sleeve.

If you have booked our full installaon package,

our installaon team will commission the Hot

Tub and check everything is fully operaonal

before the hot tub is ‘handed over’ to you, give

you instrucon on the control operaon and

provide chemical training.

If you are in any doubt about the required

electrical guidelines you should seek professional

advice from a fully qualied electrician.

Please note: Your electrician should leave 4

meters of spare cable leading from the isolator.

Our technicians are NOT qualied to connect

this cable to the inside of the Hot Tub.

Our delivery team will NOT hardwire your hot

tub to the mains supply. We advise you seek

a professional electrician to be present on the

delivery day.

Secon 3

ELECTRICAL REQUIREMENTS

*No extension leads.

*Can not have cable length longer than 3 meters.

12 13

Access + Delivery

Prior to delivery you must check that you

have the relevant access for your spa. This

informaon can be found in the product

specicaon in Secon 1.

Please consider the following when checking

your access

• Vehicle access for 3.5 tonne van

• The route the spa will need to take

• Any obstrucons, such as electricity boxes,

overhanging trees, gates, steps up or down.

If access is not possible than a crane will be

required, this may require redelivery. Redelivery

and crane will incur addional costs.

Hiab Cranes organized by us will include

1 hour labour for the crane company. Any

addional me required be changeable to the

customer.

If you are unsure and have any queries

regarding your access, we will be happy to

assist by reviewing photo’s/videos sent by you.

Site visits may incur an addional charge.

For any support on this maer please contact

our oce on 01246 559071.

Oce opening hours are…

Mon-Fri 9am-5pm

Saturday 9am-2pm

Alternavely please email us on

[email protected]o.uk

Fill It Up

1. Place a garden hose into the lter area

(Let your hose run for 5 mins before

pung into the spa to clear out any

stagnant water in the hose before pung

it into the hot tub.) Also, it’s a good idea

to use a hose-ended lter/water soner,

this will ll your spa from the pumps and

pipework rst to prevent any airlocks in

the system. Also, it’s a good idea to use a

hose-end lter/water soener will make

balancing water easier and to reduce the

amount of impuries that can contaminate

your water. At this point your hot tub

should be turned o at the isolator.

2. Fill water to recommended water level as

indicated by the minimum water level in

your hot tub. Low water levels can cause

damage to the pump and heater element

so is good pracce to top up your spa on

a weekly basis. If there is no water level

indicator, you should t your hot tub to 1

inch above the top of the back jets

3. Remove side panel and check for any

leaks around the plumbing. It is not

unusual for ngs to come lose during

shipment. If you do detect any small leaks,

you’ll want to hand-ghten them right

away. (Using a wrench can easily crack the

nut and cause the leak to worsen).

Power up the Spa

Aer checking all the ngs are ght and

are sure no leaks are occurring, you can

re-t the side panel and turn the power on

at the isolator point. Read Secon 7 on how

to operate your new spa controls and how to

turn on the hot tub.

Hot tubs can take approximately 12 – 24

hours to rise to temperature. Heat me

depends on spa size, voltage and other factors

such as outside temperature. Plug & Play hot

tubs take longer to heat than 32AMP.

Balance Your Water

Test and balance your hot tub water before

you introduce any sanizers. It is important

to balance prior to adding sanizers to avoid

unwanted problems such as cloudiness,

discoloraon or foul smelling water. Also,

keeping your water balanced is crucial

to promote long equipment life, and

healthy, clean, clear spa water. Poor water

management which results in components

of your spa degrading/failing can invalidate

your warranty.

More informaon on treang your water can

be found in Secon 8.

The control panel operaon (Secon 7) is lled with valuable informaon to

give you an idea of how your spa works and how to prevent any mishaps or

damage to your new hot tub before you get to use it.

Secon 4 Secon 5

DELIVERY OF YOUR SPA CHECKLIST BEFORE USING YOUR SPA

14 15

16 17

CONTROL PANEL OPERATIONS in.k300TM

in.k300™

Compact full-function keypad

The Quick Reference Card provides an overview of your spa’s main functions

and the operations accessible from your digital keypad.

This QRC depicts a generic overlay, custom versions may vary.

Pump 1

Press Pump 1 key to turn

Pump 1 on at low speed.

Press a second time to turn

pump to high speed (with a

dual-speed pump*). A third

time turns pump off. A built-in

timer automatically turns

pump off after 20 minutes,

unless pump has been

manually deactivated ﬁrst.

The “Pump 1” indicator

lights up when Pump 1 is on.

With a dual-speed pump,

the indicator will ﬂash when

pump 1 is on at low speed.

Setting the clock

Enter the program menu by

holding down the Light key

for 5 seconds. The display will

show the current clock setting

with the hour ﬂashing.

Depending on factory settings

your system may be set to

24-hour time or 12-hour time.

Setting the hour: Use the Up

or Down keys to adjust the

hours. Press the Light key to

jump to the next parameter,

the minutes.

Programming the ﬁlter/

purge cycles

Depending on system

conﬁguration your spa

will perform either a ﬁlter

or a purge cycle. The ﬁlter

cycle menu consists of the

following parameters: the

start time (FS), the duration

(Fd) and the frequency

(FF). The purge cycle menu

consists of the following

parameters: the start time (FS)

and the frequency (FF).

Spa Functions

* If single speed pump: press Pump key to turn pump on. Press Pump key

again to turn pump off.

Setting the minutes: Use the

Up or Down keys to adjust

the minutes. Press the Light

key to jump to the next

parameter, the ﬁlter or purge

start time (FS).

Off Mode

Pressing Pump 1 for 5 seconds

will enable the Off mode.

This mode allows you to

stop all outputs including

automatic functions such as

ﬁlter cycle, heat request and

smart winter mode for

30 minutes to perform quick

spa maintenance. When Off

mode is active, the display

will toggle between the “OFF”

message, the clock and the

water temperature.

The spa light will ﬂash for

a few seconds before the

end of the 30 minutes to

warn you that the system is

about to resume its normal

operation. Press Pump 1

or Pump 2 (if available) to

restart the system before the

expiration of the 30 minute

delay. When the system

resumes its normal operation,

the display shows “On“ for

3 seconds.

A ﬁlter cycle consists of

starting all the pumps and

blower in high speed for

1 minute (purge step) then,

the pump associated with

the ﬁlter will run in low speed

for the remaining duration

of the ﬁlter cycle (clean step).

A purge cycle is used when

the spa is equipped with a 24

hour circulation pump which

provides a continuous clean

step. It consists of starting all

the pumps and blower in

high speed for 1 minute.

Programming Steps

Program menu

The program menu is

accessible by holding down

the Light key for 5 seconds.

In the program menu the

following parameters can be

set: clock, the ﬁlter or purge

cycles, economy mode and

temperature units. While you

are in the program menu,

use the Up or Down key to

adjust the parameters and

use the Light key to jump

to the next parameter.

The changes will be saved

after the conﬁrmation of

the last parameter only.

If there is no action taken

for 10 seconds, the system

will exit the program menu

without saving any changes.

Pump 2 key

Not available on all models

Press Pump 2 key to turn

Pump 2 on at low speed.

Press a second time to turn

pump to high speed (with a

dual-speed pump*). A third

time turns pump off. A built-in

timer automatically turns

pump off after 20 minutes,

unless pump has been

manually deactivated ﬁrst.

The “Pump 2” indicator

lights up when Pump 2 is on.

With a dual-speed pump,

the indicator will ﬂash when

pump 2 is on at low speed.

Light key

Press Light key to turn light

on. A second press turns

light off. A built-in timer

automatically turns light

off after 2 hours, unless it

has been manually

deactivated ﬁrst.

The “Light” indicator lights up

when light is on.

Up/Down keys

Use Up or Down key to set

desired water temperature.

The temperature setting will

be displayed for 2 seconds to

conﬁrm your new selection.

2 pump spas have a

combined Up/Down key.

Hold the button to increase

the parameter and release

the button to stop. Hold

the button again to decrease

the parameter.

The "Set Point" icon

indicates that the

display shows the

desired temperature,

NOT the current

water temperature!

Down

Light

Pump 1

Indicator lights

Set Point

Smart Winter

Mode

Heater

Filter

Up / Down

Indicator lights

LightPump 2

Pump 1

Description

1 Pump Model 2 Pump Model

Quick Reference Card

Please consult your spa user manual for complete info on the features of your spa system.

Cooldown

After heating the spa water

to the desired Set Point, the

heater is turned off, but its

associated pump (Pump 1

low-speed or CP) remains

on for a predetermined

period of time to ensure

adequate cooling of the

heating element, prolonging

its useful life.

Smart Winter Mode

Our Smart Winter Mode

protects your system from

the cold by turning pumps on

several times a day to prevent

water from freezing in pipes.

The “SWM” indicator

lights up when freezing is

detected and ﬂashes when

the purge is active.

Setting economy mode

This mode allows you to

lower the temperature set

point of the spa by 20 °F

(11 °C) during a certain period

of the day.

The display will show EPx, “x”

representing the state of the

programmed economy

(0 = disabled, 1 = enabled).

Use the arrow keys to enable

or disable economy mode.

Use the Light key to jump to

the next parameter, economy

start time (ES).

Note that the parameters for the economy mode settings are associated to speciﬁc low level conﬁguration

of the system that are not present in all software revisions.

Setting temperature unit

Water temperature can be

displayed in either Fahrenheit

(°F) or Celsius (°C). The dis-

play will show F or C.

Use the Up or Down key

to change the setting. Use

the Light key to save all the

parameters.

Setting economy start time

The display will show ESxx,

“xx” representing the hour at

which the economy mode

will become active. Use the

Up or Down key to adjust

the hour. Use the Light key to

jump to the next parameter,

economy duration (Ed).

When the Economy mode

is ON, the display will toggle

between the “Eco” message,

the time, and the water

temperature.

Setting economy duration

The display will show

Edxx, “xx” representing

the duration in hour of the

economy mode. Use the Up

or Down key to adjust the

hour. Use the Light key to

jump to the next parameter,

temperature unit.

24 = continuous economy

Water temperature

regulation

Every 15 to 90 minutes

the pump will run to ensure

accurate water temperature

readings as well as avoid

heater activation in dry

conditions. After verifying

pump activation and taking

a water temperature reading

if required, the system

automatically turns the heater

on to reach and maintain

water temperature at

Set Point.

Indicator ﬂashes when

taking water tempe-

rature reading.

Troubleshooting section

in.xe error codes Description

An internal hardware error has been detected in the in.xe.

Contact dealer or service supplier.

AOH

Temperature inside the spa skirt is too high, causing the internal temperature in the in.xe

to increase above normal limits. Open skirt and wait until error clears.

Prr

A problem is detected with the temperature probe.

Call your dealer or service supplier.

The system has shut the heater down because the temperature at the heater has reached 119°F (48°C).

Do not enter the water! Remove the spa cover and allow the water to cool down, then shut power off

and power your spa up again to reset the system.

FLO

The system does not detect any water ﬂow while the primary pump is running.

Check and open water valves. Check for water level.

Clean ﬁlter. If the problem persists, call your dealer or service supplier.

The water temperature in the spa has reached 108°F (42°C).

Do not enter the water! Remove the spa cover and allow the water to cool down to a lower temperature.

Call your dealer or service supplier if problem persists.

Setting ﬁlter or purge

cycle frequency

The display will show FFxx,

“xx” representing the number

of cycles per day. Use the Up

or Down key to adjust the

frequency. Use the Light key

to jump to the next parameter,

economy mode (EP).

The “Filter cycle” indicator

lights up when ﬁlter is on

and ﬂashes when suspended.

Setting ﬁlter cycle

duration

(not available on purge

systems)

The display will show Fdxx,

“xx” representing the dura-

tion in hours of the ﬁlter

cycle. Use the Up or Down

key to adjust the duration.

Use the Light key to jump to

the next parameter, ﬁlter or

purge frequency (FF).

0 = no ﬁltration

24 = continuous ﬁltration

It is not recommended to set

this to "0".

Setting ﬁlter or purge

cycle start time

The display will show FSxx,

“xx” representing the starting

hour of the cycle. Use the Up

or Down key to adjust

the hours. Use the Light

key to jump to the next

parameter, ﬁlter duration (Fd).

Should an error occur, the display will show one of the following error messages toggled with the clock and the water temperature.

9919-101224-B Rev. 04-2015

www.geckoalliance.com

All trademarks or registered trademarks

are the property of their respective owners.

Printed in Canada

Secon 6

18 19

Daily: It is possible to select how many

ltraon cycles a day you want to your hot tub

to perform. We advise to set your ltraon

seng to run twice per day, for at least an

hour each me.

Weekly: It is good pracce to test your

water a couple of mes a week, then adjust

alkalinity, pH, sanizer, and calcium hardness

as required to bring the levels back in line

with the ‘okay’ range on your test strip pack.

If you’ve added sanizer during the week, you

may not need to add a weekly dose, so always

be sure to test before adding anything.

Every Three Months: It is advised to drain

your hot tub every three months and rell

with fresh water. Before you drain your hot

tub, add some hot tub ush to your hot tub

and let this circulate through the lines and

jets, this will eliminate any build up of bacteria

and prevent biolm.

Aer the bacteria in your lines is dead and

circulang, completely drain the dirty water

out of your spa. Rinse with clean water then

drain. Clean your hot tub, wash or replace

your lter cartridges, then rell your spa with

fresh water (Let your hose run for 5 mins

before pung into the spa to clear out any

stagnant water in the hose before pung it

into the hot tub). Consider using a hose lter/

water soener to prevent metals and other

contaminants from entering your spa in the

rst place.

Aer you rell your hot tub, balance the

water chemistry and use a shock treatment

to rid of any non-organic compounds that

have entered via the hose pipe. Be sure to

test the water one last me before stepping

into it the rst me. This will ensure your

spa contains the correct amount of sanizer

to destroy contaminants quickly.

Draining Your Spa

Approximately every 3 months it is

recommended to replace your water, the

frequency of which you replace your spa

water depends on regularity of use, care taken

in maintaining the water quality etc.

It will be apparent when your water is

ready for a change when you can no longer

control sud, scum and cloudiness of the

water even though the key water balance

measurements are all within the proper

parameters. Another alternave is to use

a submersible pump, this will allow you to

drain your hot tub much quicker.

NOTE: Always power o the spa before draining

it. Do not power on unl the spa has been

lled to the water level line.

Even though the spa is empty do not allow it

to sit in direct sunlight and always return the

spa cover.

If you intend to drain to shut down for winter,

please follow the steps in Secon 10.

Your drain valve will look something like this.

To operate, unscrew the center secon and

screw in the drain valve adapter that arrived

with your hot tub. The acon of screwing in

the drain valve adapter releases the water ow.

You may wish to aach a hose to the adapter

to run the water away.

Filter Care

Cleaning your hot tub lter is a vital part of

hot tub maintenance and plays a key role in

keeping your hot tub’s water safe and clean.

While cleaning your hot tub lter may seem

complex and cumbersome, it can actually be

quite simple. This will walk you through the

most common ways to keep your hot tub’s

lter spotless.

Tip 1: Filter Replacement

Regardless of how clean you keep your spa’s

lter, it is imperave that you replace it at

least every 6 – 9 months. In addion to

pung a severe strain on your hot tub’s

Secon 7

MAINTENANCE

pump, worn-out lters are unable to properly

trap contaminants.

Tip 2: Basic Rinsing

Your spa’s lter should be given a thorough

rinsing once every 2 weeks. If you make

frequent use of your spa, however, you may

want to ulize this method of lter-cleaning

on a somewhat more frequent basis. This

method is very simple and can oen be

accomplished with nothing more than a

garden hose and an old tooth brush. Taking

care to remove every speck of dirt, use the

hose to give your lter a vigorous soaking and

use the tooth brush to carefully brush out in

between the lters paper pleats.

If the lter is parcularly dirty, all-natural

cleaning products can be used in conjuncon

with this method. It is also important to rinse

your lter o in this fashion whenever you

change the water in your spa, regardless of

how recently its last cleaning took place.

Tip 3: Cleaning Products

If your spa’s lter is exceponally dirty you

may want to consider incorporang the aid

of cleaning products. Filter/cartridge cleaner

has proven extremely eecve in laying waste

to caked-on dirt and calcium. Please follow

instrucons on packaging. Ensure you rinse

the lter thoroughly and leave to dry out

completely before placing back in your spa.

Tip 4: Mistakes to Avoid

When cleaning your hot tub lter, there are

several things you should avoid. First o, do

not aempt to clean your hot tub lter in a

washing machine, dish washer or pressure

washer as the immense water pressure can

damage the lter irreparably. Secondly, do not

try to clean your lter with bleach or laundry

detergents, as they will cause severe foaming

problems with your hot tub’s water, much like

other commercial cleaning products.

General Care

Vacuuming the spa: Debris from wind, trees

and spa users will occasionally accumulate on

the boom of your spa. Your spa’s ltraon

system will remove the smaller debris. Debris

that is too large or too heavy for the ltraon

system will have to be removed by the use of

a spa vacuum or net.

Headrest Care: Remove and clean the

headrest cushion as needed with soapy water

using a cloth or so sponge or brush.

Tip: always remove the pillows when adding

chemical treatments to the spa water. Replace

aer 30 minutes of running the chemicals

through the system with the spa cover o. This

will prolong their life and avoid reduce damage.

Maintaining the Cover: Use a household

hosepipe to gently rinse the spa cover of

any debris.

Using a so brush or sponge clean the cover

with soapy water or a hot tub cover detergent.

Do NOT use on the inside of the cover.

Tip: To prolong the life of the spa, handle

with care or use a hot tub cover lier and

clean regularly.

NOTE: Do not use solvents, abrasive products

or aggressive detergents e.g. containing

alcohol or bleach.

NEVER allow anyone to stand or sit on the

spa cover.

Panel Maintenance: Panels do not require

any special maintenance regime. To clean,

simply wipe down with a wet cloth. Never

spray water against the panels as directly

behind are electrical components.

Spa Shell Surface: To maintain the sheen of

your spa shell, it is crucial that you do not

use any abrasive cleaners. Only use specic

surface cleaners.

NOTE: Regardless of your chosen cleaning

method always ensure all the residue has been

removed from the surface as this could result in

your spa having to be drained and relled.

20 21

Water Care Overview

Creang and scking to a water care plan for your

hot tub is the single most important thing you

can do to keep your spa—and all the people who

enjoy it—healthy.

Follow water care best pracces, and you’ll

prevent many potenal chemistry issues.

REMEMBER—More is not best when it comes

to sanizing!!

Addional notes:

1. Do not mix chemicals with each other before

adding them to the water. Add only one

chemical at a me

2. Never add concentrated liquid chemicals

directly to the water. Always dilute

chemicals in a large plasc bucket or pail

before adding them

3. When dilung chemicals, always add them to

the water. Never add water to the chemicals

4. Always dilute the chemical slowly and evenly

before adding into the water. Never add any

chemical, diluted or otherwise, into any

skimmer device

5. Always store chemicals according to the

manufacturer’s label direcons and keep them

out of reach of children

6. To maximize eciency of chemicals, change

the water in your spa every 3 months.

Water Chemistry explained

Moderaon is the key when adding any chemicals

to your hot tub. Everything you pour in aects

something else. They all have the potenal to

harm you or your spa and components if your

chemistry isn’t balanced.

So if you nd you have too much bromine or

chlorine in your hot tub, don’t worry! You can

avoid complicaons by taking the simple steps to

bring it down to healthy levels as soon as possible.

You’ll be back to enjoying your spa in no me.

Sanisers

A sanisers is absolutely essenal. It doesn’t

maer how clean your Hot Tub is, bacteria can sll

form. Our range of sanising products – such as

chlorine and bromine – will provide an excellent

defense against bacteria.

pH regulators

For your sanzer to work properly the pH

level of the hot tub water must be at the

recommended level. This can be adjusted by

using either a pH increaser or pH decreaser

depending on your tests.

Shock Treatment

Don’t panic, this isn’t quite as drasc as it sounds.

Shock Treatment is simply carried out to prevent

the eects of organic waste compounds and

involves periodically adding an increased amount

of chlorine or bromine to your hot tub; either

a weekly or fortnightly dose is recommended,

depending on how oen you use your hot Tub.

Clariers

A Clarier will help to keep your water crystal

clear and can be used on a weekly basis. It works

by ghng the parcles that slip through the

lter system.

We understand that the above may seem like

a daunng proposion, but it really isn’t. Your

health is important to us and by following these

simple procedures you will ensure that your Hot

Tub remains clean and sanized. If you have any

concerns please don’t hesitate to contact us.

DOSING YOUR SPA FOR THE FIRST TIME

Shock your water

Chlorine Shock

These types of shock are both oxidizers and

disinfectants as well. They should be used

periodically but not every single me you need to

give your hot tub a good shock as the chemicals

can be rather hard on your hot tub’s plumbing if

you’re not careful.

Chlorine based shock is best used when you rst

open your hot tub or when you change the water

and when you need to give it a good cleaning

aer a heavy bather load.

Non-Chlorine Shock

These shocks won’t disinfect the water, so if you

are worried about bacteria this isn’t the right one

to use. They are, however, great at oxidizing other

contaminants and cleaning up the water.

This type of shock is recommended for regular

use such as on a weekly basis to keep the water

in great shape while you are using your spa on a

fairly regular basis.

Why Shock Your Water

Remove organic compounds from the water:

If you use your hot tub oen or you have 3 or

4 bathers in there at once, the level of organic

compounds can spike quickly. Removing these

compounds is a must for clean water.

Kill bacteria: Chlorine and bromine based shock

compounds can easily kill bacteria growing

in the water so it is safe. However, if you use

other types of shock compounds, they will not

disinfect the water.

Remove bromamines or chloramines from the

hot tub: Adding shock once a week will help

break the bonds that form these contaminants

so they can easily be removed from the water.

Reacvate bromides in the spa: If your hot tub

uses bromine, adding shock once a week will

help acvate it to properly clean the water of

your hot tub.

How to Shock Your Water

1. Remove the hot tub cover to allow any gasses

to be released

2. Adjust the pH levels of your spa’s water to

between 7.2 and 7.8

3. Turn o the jets but leave the circulaon

pump running so the water is moving but is

not too agitated.

4. Measure the amount of shock you need for

the number of liters of water in your hot tub.

Check your shock’s label instrucons to nd

this informaon.

5. Add the shock to your hot tub carefully by

dosing this into the lter housing.

MAINTAINING YOUR SPA WATER

Use test strips to check the chemical and mineral

levels in your spa.

You should be checking and adjusng the

chemical levels in your spa 1-3 mes a week

depending on your usage. To do this you should

use appropriate test strips for the types of

chemicals you are using.

Chlorine—3 Way

Bromine—4 Way

Both Above, inc Calcium Hardness—5 Way

Put these strips in your spa for 15 seconds,

remove the stripe and hold strip horizontally and

view results.

PLEASE NOTE: Only add one chemical to your

spa at a me.

When adjusng hot tub chemical levels, add one

chemical to the water, and then wait a full two

hours before adding another chemical. This will

allow the chemicals to disperse naturally and will

help to maximize their eecveness. Waing

also minimizes the risk of a chemical reacons

between the addives that can cause problems.

- Keep your spa cover o for at least 15 minutes

aer you have added your chemicals.

- Use an old jug to extract spa water and use this

to pre-mix your granulated chemicals.

- Keep your spa water running when you add the

chemicals. Pour mixture into the spa lter housing.

- Pre-measure your chemicals before you add

them to your tub. NEVER pour chemical granules

directly into the spa. Make sure you are achieving

the right balance by measuring the chemicals

before adding them.

Check the pH levels

Add pH Plus (Increaser) or pH Minus (decreaser)

as necessary.

Your pH should stay between 7.2-7.8. If the pH is

o, rst work to stabilise the total alkalinity. Then

make sure you have added the proper amounts of

chlorine/bromine to your spa. And then if the pH

is sll o, add a pH balance product to your spa

pH level. Your pH levels may be adjusted if: the

saniser you use is not working well, your spa has

cloudy water, scales have developed on your lter,

or the water is causing skin and eye irritaons.

Secon 8

WATER CARE

22 23

Check total alkalinity.

Depending on the test reading, add Alkalinity,

Use Alkalinity Builder (to build up) or pH Minus

(to reduce) as needed. Use your test strips a

well-balanced spa should be between 80-120

PPM in Total Alkalinity.

If the total alkalinity goes above 120, you should

add pH minus (to reduce). If the test strip reads

below 80, add Alkalinity Builder (to build up).

Add the granules to your spa and then recheck

your alkalinity in around an hour. It is important to

maintain your alkalinity rst because it aects your

overall pH re.

Check for calcium hardness.

The best way to keep the calcium hardness in

your spa in check is to use so water in your spa.

If your spa has too much calcium hardness, it will

cause scales to form in your spa. You can use a

spa defender product to protect against these

scales. On the other hand, if your spa does not

have enough calcium hardness, the water will

start to draw minerals from other sources, like

the aluminum or iron in your equipment. In this

case, use a calcium booster to balance the calcium

hardness in your spa.

Calcium hardness should stay between 100-250

PPM. Using a water soener at the me of lling

the spa will help with this.

Use chlorine or bromine to sanise your hot tub.

Make sure to use test strips to maintain the

correct chemical levels.

Chlorine and Bromine can be purchased in

granular form or in 1-inch tablets. It is useful to

have both, as if you are using tablets and need

a boost it is easy to add a lile extra granules to

your spa water. Granular Chrlorine or Bromine is

usually dissolved in warm water and then applied

to the water, tablets are usually placed into a

oang dispenser which has a ow regulator to

change how quickly the tablets will dissolve, these

can be bought seperatley.

Ensure that you follow the dosage guidelines on

the relevant product packaging.

Do not over sanize your spa with Chlorine or

Bromine. Make sure you use the recommended

level of Chlorine or Bromine. Over dosing can

cause serious damage to the spas equipment

and cover.

If you nd you have over sanised your water

there are a few opons to helps reduce the levels.

The rst opon would simply be to do nothing,

leaving your spa will allow the sanizer levels to

naturally decrease. It would be advised you don’t

use the spa for a couple of days before you test

the water again. If you nd the sanizer level is

sll far too high, move on the next phase.

The next step would be to remove your hot tub

cover. This allows signicantly more water (and

by extension, chlorine or bromine) to evaporate.

It will lower chlorine or bromine levels in your hot

tub, plus decrease your water level so you can

move on to the next acon. The water level will

likely have dropped a couple of inches, and you

can simply top up your spa with fresh, clean water

which will dilute the chlorine/bromine levels. Let

it circulate, then test it again. But if you didn’t

lose much through evaporaon, and your spa is

sll nearly full, you’ll need to remove some water

so you can reduce the concentraon of sanizer

with fresh water. This will be enough to lower

the bromine or chlorine to the desired level in

most situaons. If your spa water has been in

your hot tub for two or three months, it’s about

me to drain and clean your hot tub anyway.

Also, if your water chemistry has been dicult

to balance aside from high sanizer levels, that’s

another indicaon that it’s me to drain and

clean. In either case, it makes more sense to start

with a full load of fresh water than trying to top

o old or highly unstable water.

Probable Cause: Soluons:

Cloudy Water • Dirty lters

• Excessive oils or organic maer

(moisturiser, fabric condioners,

make up

• Improper sanising

• Suspended parcles or

organic maer

• Overused or old water

• Clean lters with a lter Cleaner or replace lters

• Shock spa with saniser e.g. Non Chlorine Shock

(Bromine) or HTC Chlorine Shock

• Add saniser (Chlorine or Bromine)

• Adjust pH and/or alkalinity with pH/Alkalinity +Plus

or pH -Minus

• In severe cases use a spa ush soluon, Run jet

pumps, clean/replace lters, drain, clean and rell

the spa

Water Odour

• Excessive organics

in water

• Improper sanisaon, not

enough Bromine/Chlorine in

water

• Low pH

• Shock spa with saniser

• Add sanizer

• Adjust pH with pH/Alkalinity +Plus to

recommended range

• In severe cases use a spa ush soluon, Run jet

pump and clean/replace lters, drain,

clean and rell the spa

Chlorine Odour

• Chlorine level too high

• Low pH

• Shock spa with saniser

• Adjust pH with pH/Alkalinity +Plus to

recommended range

Musty Odour

• Bacteria or algae growth • Shock spa with saniser

• If the problem is visible or persistent, drain, clean

and rell the spa

Organic Buildup/

Scum Ring

around Spa

• Build-up of oils and dirt • Wipe o scum with clean rag

• If severe, drain the spa, use Spa Surface cleaning to

protect the spa shell, and rell the spa

Foaming Water

• Build-up of oils and dirt • Add spa Foam Away product

• In severe cases use a spa ush soluon, Run jet

pump and clean/replace lters, drain, clean and rell

the spa

Algae Growth

• High pH

• Low saniser level

• Shock spa with saniser.

• Adjust pH with pH/Alkalinity -Minus to

recommended range

• Shock spa with saniser, and maintain saniser level

Eye Irritaon

• Low pH

• Low saniser level

• Adjust pH with pH/Alkalinity +Plus

• Shock spa with saniser, and maintain saniser level

Skin Irritaon/Rash

• Unsanitary water

• Free chlorine level above 5 ppm

• Shock spa with saniser and maintain saniser level

• Allow free chlorine level to drop below 5 ppm before

spa use

Stains

• Total alkalinity and/or

pH too low

• High iron or copper in

source water

• Adjust total alkalinity and/or pH with pH/Alkalinity

+Plus

• Use Spa Stain & Scale to inhibit metals

Scale

• Total alkalinity and/or

pH too high

• High calcium content in water

• Adjust total alkalinity and pH with pH/Alkalinity

–Minus

• If scale requires removal, drain the spa, clean spa

shell with Spa Surface Cleaner, and rell the spa

• Add Stain & Scale and balance the water using pH/

Alkalinity +Plus or pH –Minus

• It is advised to use Test Strips showing Water

Hardness

24 25

Less than 7 days…

For shorter stays away from the house, there are

a number of water treatment opons available

dependent on the duraon of your absence from

the house that will ensure that your hot tub water

and equipment stays healthy and balanced, and

ready for when you return.

Here’s a 6 step rundown of what to do before

departure:

1. Test and balance the alkalinity and hardness

level of your water

2. Clean your lter thoroughly or just replace it

with a clean one while you’re away

3. Add an appropriate amount of sanizer to a

oang dispenser - Shock your water with

sanizer before you leave

4. Secure hot tub cover

5. If you wish, you can drop the temperature to

save energy and money.

6. Do not turn o the power to your hot tub.

More than 7 days…

For longer holidays of over 7 days, it’s extremely

important that you take the me to prepare your

hot tub correctly.

1. Test and balance the alkalinity and hardness

level of your water

2. Clean your lter thoroughly or just replace it

with a clean one while you’re away

3. Add an appropriate amount of sanizing

tablets to a oang dispenser. If you can, ask

a neighbor to come by every few days to add

in a few appropriate chemicals

4. Shock your water with sanizer before

you leave

5. Add water clarier

6. Secure hot tub cover

7. If you wish, you can drop the temperature

to save energy and money or it is possible to

place your spa in sleep mode. Please refer to

the control panel operaons for instrucons

of how to do this

8. Use a Hot Tub Protecon Bag. This will also

help cut down electricity cost and protect

the external sides of your spa. Available to

purchase separately

If you do not intend on using your spa

throughout winter it is important you prepare

your spa for winter

PLEASE NOTE: If any water is le in your hot

tub, it can freeze and cause issues when re-

commissioning your hot tub aer winter.

What you will need: Hot tub ush

1. Drain valve (provided with the spa from new)

or submersible Pump

2. Wet and Dry Vacuum

3. Filter Cleaner

4. Hot Tub Surface Cleaner

5. Hot Tub Cover cleaner

Step by Step….

1. Remove the lters

2. Put the correct dosage of hot tub ush

in spa and circulate with all jets on for 30

minutes. Switch o at your main power

supply. Ensure there is absolutely no power

geng to your hot tub

3. Drain the water. Using a submersible pump

or the drain plug, begin draining your hot tub

completely. If you decide to use a sub pump,

make sure when you’re nished to remove

the drain plug from your hot tub anyway to

drain of as much of the water as possible

4. If you use the drain plug the hot tub will allow

you to aach a garden hose to it. A sub pump

is recommended instead of the drain because

the pump works much faster

5. Check to see if your hot tub has an air blower.

If it does, then you should get the remaining

water out of it. To do this, turn o the heater

– this will prevent the heater from being

damaged when you turn the hot tub electric

back on (the heater element should never run

without water)

6. Put the cover back on the hot tub and turn on

the electric – this will run the air blower. Let it

run for about 30 seconds, then shut the power

o to your hot tub. It would also be a good

idea to completely unplug the hot tub if it’s not

hard-wired

7. Take the cover o your tub. At this me, it’s a

good idea to clean them with lter cartridge

cleaner and store in a dry place

8. Use a wet and dry vacuum to make sure that

the lter housing has no water in it

9. Open up the cabinet to your hot tub and

locate the pump or pumps. If there are unions

that aached the PVC pipe to the pump(s),

loosen them. Remove all the drain plugs from

the pump(s) as well. This will allow water to

drain from your pipes if condensaon builds up

inside. Make sure to keep the drain plugs in a

safe place that you’ll remember(place them in a

sandwich bag and sellotape to the pump)

10. Clear out the pipework. Take a wet and dry

vacuum and turn the seng to blow, or

whatever will force air out instead of sucon.

11. 11.Get in your empty hot tub and place the

wet and dry vacuum hose up to all your jets.

Work your way around the enre hot tub

unl you’ve blown out every single jet. To be

thorough, repeat this process

12. Now that you’ve blown out the pipework,

you noce water in the tub. Make sure you

get all the water out of the tub by using a

submersible pump, wet and dry vacuum, or a

sponge. Ensure the spa is completely dry

13. Now that you have an empty hot tub, it is

recommended you clean the shell thoroughly

with a hot tub surface cleaner. If the cleaner

you use requires you to rinse with water,

please ensure you remove that water

completely.

14. Deep clean the cover by using a hot tub cover

cleaner on both the outside and inside

15. It’s important that you secure the cover to

your hot tub by using the straps. If your hot

tub cover will lock to your tub, then do so

16. As an extra precauon you could purchase a

Hot Tub Protecon Bag.

Secon 9

PREPARE YOUR SPA FOR A HOLIDAY

Secon 10

SPA WINTERISATION

26 27

It is important to service your spa, without regular care and maintenance, parts

such as the heater, pumps and pipe-work will eventually develop a build-up

of dirt and debris commonly referred to as bio-lm, this contains parasites,

viruses, bacteria and mould – all of which are extremely dicult to remove.

Draining and re-lling your spa alone will not tackle the build up of contaminants within the pipe work.

Having your hot tub serviced annually will dramacally help towards keeping your spa in a hygienic

state whilst maintaining the key components through the roune safety and diagnoscs test. Not

servicing your hot tub may result in your warranty being void. Please contact your local Superior Spas

dealer to arrange your service.

Secon 11

SERVICING

Your hot tub comes with a warranty to cover you in case of any breakdowns or

damaged parts. Details of your warranty are available from the Superior Spa’s

dealer you purchased your spa from.

In such a case where you need to log a warranty claim, please visit superiorwarranty.co.uk

where you will be asked to create an account and log your claim. ALL claims must be processed

via the online system before we can proceed.

Secon 12

WARRANTY

HOT TUB TROUBLESHOOTING

The Problem The Likely Cause(s) Troubleshoong Soluons Do you need to call a

professional technician?

The spa is

inoperave

• Power failure

• The breaker has

tripped

• Heater’s high-limit

thermostat has tripped

• Spa lock is acvated

• Check for problems with

your power source

• Reset the breaker

• Disconnect the power for

30 seconds to reset the

thermostat; then check

for clogged lters

• Deacvate the spa lock

• Contact an electrician

if your power source is

inoperave

• Call for your electrician

if the breaker won’t

reset

• •Call for spa service

if the high-limit

thermostat has tripped

Spa won’t heat,

even while the jets

and lights operate

• Air lock was created

aer lling the spa

• Blocked lters

• Failed air circulaon

pump or heater

• Remove air locks by

loosening pump and/or

heater unions

• Check for blocked lters,

try removing lter and see

if spa heats okay

• Check for water

movement

• Call for spa service if the

heater not working

• Call for spa service if

the circulaon pump

has failed

Jet operaon is

weak or surging

• Spa water level is

too low

• Filters are clogged

• Air control lever

is closed

• Add water to the spa

• Clean the lters

• Open the air control lever

• Turn individual jets if

not working

• Reach out to your

dealer if you have

further quesons about

opmal jet performance

and maintenance

Light is inoperave

• Spa lock is acvated

• Light wiring or assem-

bly is faulty

• Deacvate the spa lock

• Replace the light assembly

• Call for spa service if

you are unsure of how

to replace your light

assembly

Flo, Htr dry, Dr,

Dy displayed

• Filters may be blocked

• Circulaon pump may

have failed

• Check and replace/clean

lters if needed

• Id the water in the

spa moving

• Call for service on no

water movement

Remote responds

intermiently

within the 30-foot

range

• An outside source

is interfering with

the signal

• Change the channel on

the remote by pressing

the Lights buon on

the dock unit unl the

buons ash and you see

a change channel screen

on the remote; press UP

or DOWN to adjust the

channel, and OK to set it

• Reach out to your

dealer with further

quesons about

operang your control

panel and remote

Touchscreen

connues to read

“Searching for spa”

on a black screen

• Remote is not paired

with the control panel

• Press the Jets buon on

the dock unit unl the

buons ash; press and

hold on the screen unl

Pairing Yes/No displays;

press Yes to pair

• Contact your dealer

for technical support

if problems with your

control panel or

remote connue

Superior Spas ltd

Unit 6, Staon Rd, Brimington,

Chestereld S43 1JU

t. +44 (0)1246 559071

e. [email protected]o.uk

w. superiorspas.co.uk