If you disagree with your employer’s
decisionnot to pay you SSP, ask your
employerto explain it to you. If, after
talkingtoyour employer, you are still
unsureabout this decision you can visit
www.gov.uk/statutory-sick-pay for
moreinformation.
Ask your employer for a reason if you think:
• their decision not to pay you SSP is wrong
• you are not getting the right amount of SSP.
If you still disagree, you can phone HM Revenue
& Customs Statutory Payments Dispute team
on 0300 056 0630 for advice.
If you are still off work because of an illness
or disability you may be able to get money
andsupport:
• to help you get back to work, or
• if you are not able to work in the long term.
You may be able to apply for Universal Credit or
get help with housing costs. Your employer will
return any medical information they have to
you for future benefit applications.
If you have paid enough National Insurance
contributions, usually in the last 2 full tax years
you may be able to apply for:
• New Style Jobseeker’s Allowance
• New Style Employment and
SupportAllowance.
Please visit www.gov.uk/browse/benefits to
find out more.
You could ask your family, or someone you
know, if you can use their internet access.
Youcan also get access to the internet in your
local jobcentre.
If you need more information on what benefits
you might be able to apply for, local welfare
advice services, such as Citizens Advice, may
be able to help you.
Please note, this form is not an application
forbenefit.
Further help and support
If you cannot apply for benefit online or you
need further support you can:
For Universal Credit call:
• telephone: 0800 328 5644
• text phone: 0800 328 1344
• NGT text relay (if you cannot hear or speak on
the phone): 18001 then 0800 328 5644
• Welsh language: 0800 328 1744.
Monday to Friday, 8am to 6pm.
For New Style Jobseeker’s Allowance call:
• telephone: 0800 055 6688
• text phone: 0800 023 4888
• NGT text relay (if you cannot hear or speak on
the phone): 18001 then 0800 055 6688
• Welsh language: 0800 012 1888.
Monday to Friday, 8am to 5pm.
For New Style Employment and Support
Allowance call:
• telephone: 0800 055 6688
• text phone: 0800 328 1344
• NGT text relay (if you cannot hear or speak on
the phone): 18001 then 0800 055 6688
• Welsh language: 0800 328 1744.
Monday to Friday, 8am to 5pm.
How DWP collects and uses information
When we collect information about you
we may use it for any of our purposes.
Theseinclude:
• social security benefits and allowances
• child maintenance
• employment and training
• investigating and prosecuting tax
creditsoffences
• private pensions policy and
• retirement planning.
We may get information about you from
other parties for any of our purposes as the
law allows to check the information you
provide and improve our services. We may give
information about you to other organisations
as the law allows, for example to protect
against crime.
To find out more about our purposes, how we
use personal information for those purposes
and your information rights, including how to
request a copy of your information, pleasevisit
www.gov.uk/dwp/personal-information-charter
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Part D: Employee - what to do now