AT&T Office@Hand User Guide

AT&T Office at Hand

User Guide

AT&T Office@Hand | User Guide | Table of Contents | 2

4 Part 1 - Getting Started

Introduction

6 Activate Your Account

6 Welcome Email

7 Create Password

8 Express Setup

9 User Info

9 Regional Settings

Emergency Calling

11 Call Handling: Call Forwarding

12 Call Handling Option

13 Voicemail

14 Finishing the Setup

Download Apps

16 How to Access Your Account

16 Email or Google as User ID

16 Single Sign-on

16 Account Validation

17 Use a Corporate Email Address to Log In

18 Use a Google Account to Log In

19 Overview

Messages

21 Call Log

22 Contacts

23 User Settings

24 Tools

Mobile App

*Available for Premium and Enterprise users only.

26 Office@Hand for Desktop

27 Office@Hand Meetings®

28 Archiver

28 Configure Archiver

29 Office@Hand for Salesforce™*

29 Office@Hand for Zendesk*

30 RingMe

31 Do Not Disturb

32 Audio Conference

33 Launch the Conferencing Application

34 Conference Commands

34 Preventing Music-On-Hold

35 RingOut

36 FaxOut

37 Placing Video Calls

38 Hot Desking

38 Log in to a common phone

38 Log out from a common phone

39 Part 2 - User Settings

40 User Settings

40 User Details

42 Schedule Meetings for Me

43 Use Text-to-Speech Name

44 Set a Custom Name Recording

45 Phones & Numbers

45 Phone Details

46 Set Your Presence

48 Intercom

49 Enable Intercom Calls

AT&T Office@Hand | User Guide | Table of Contents | 3

50 Screening, Greeting, & Hold Music

50 Set a User Greeting

51 Set up Call Screening

52 Connecting Message

53 Audio While Connecting

54 Set Hold Music

55 Blocked Calls

56 Call Handling & Forwarding

56 Call Forwarding

57 Incoming Call Handling

60 Call Flip

60 Manage Your Call Flip Numbers

60 To Use Call Flip

61 Messages & Notifications

61 Messages

61 Set a Voicemail Greeting

62 Notifications

63 Outbound Caller ID

64 Outbound Fax Settings

64 Changing Fax Cover Sheet

65 Adding Emails That Can Send Faxes

66 Faxing via Email

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Part 1 - Getting Started

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Introduction

AT&T Office@Hand is a business phone system that

connects employees with one solution. It offers enterprise-

grade features, including auto receptionist, multiple

extensions, and more.

This guide will help users set up and access the following

Office@Hand features:

• Messaging

• Call Log

• Contacts

• Integrations

• Office@Hand for Desktop

• Office@Hand Meetings

• Conferencing

• RingOut

• FaxOut

• Video Calling

• Presence

• Intercom

• User Greetings

• Audio and Hold Music

• Call Handling and Forwarding

• Call Flip

• Hot Desking

• Notifications

• Outbound Caller ID

• Corporate email as user ID

• Gmail (or G Suite) email as user ID

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Activate Your Account

Welcome to the Office@Hand business phone system! If this

is your first time logging in, you'll need to activate your

Office@Hand account in order to start using it.

Welcome Email

After you have been added to the Office@Hand business

phone system, you will receive an email welcoming you to

your new account. In this email, you will receive your

company phone number and extension (if applicable). The

email will also indicate if your account is enabled for login

using Google login credentials. Please follow the

instructions in the email and click (or copy and paste) the

activation link.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Create Password

Next you'll need to create a password, PIN, and security

question and answer for your account. Follow the on-screen

prompts. After completing this step, you will be taken to the

Express Setup.

For Google-tagged accounts you may skip setting up a

Office@Hand password and login to your account using your

Google account.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Express Setup

After you activate your account, Office@Hand starts

Express Setup, where you configure two easy steps to set up

your phone system.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

User Info

First you'll need to confirm your basic info. Here you'll have

the opportunity to edit your first and last name, email

address, and regional settings.

Review the information in the User Info panel. Enter your

first name, last name, and email address, then click

Continue.

Regional Settings

Fill in the Regional Settings section by providing the

Country, Time Format, and Time Zone, and clicking

Continue.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Emergency Calling

Fill i

n the Emergency Calling panel. This address is very

important. If a 911 call is made, this is the address to which

Emergency Service dispatchers will send emergency first

responders.

1. Enter your name and address.

2. Read the Emergency Service details, including the

Emergency Service Terms and Conditions.

3. If you agree, click Agree and Continue.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Call Handling: Call Forwarding

In the Call Handling section, enter your other phones and

phone numbers. Click Add Devices to get started.

Select the additional devices you would like to ring when you

receive an incoming call to your business number.

Click Next when you are ready to move on.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Call Handling Option

Select your preferred Call Handling option: Simultaneously

or Sequentially. If you select Sequentially, you can arrange

the order of phone numbers by dragging up or down. Once

done, click Save.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Voicemail

In the Voicemail section, you can set up your voicemail

greeting. Select Keep Default to use the default greeting

displayed on the screen. Select Customize to record or

import your own voicemail greeting.

To record a custom greeting over the phone:

1. Click Call. Office@Hand will call you to record your

custom greeting over the phone.

2. Follow the prompts.

3. Once done recording, click Save.

To import an audio file:

1. Click Browse. Select your audio file.

2. Click Attach.

3. Once done, click Save.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Finishing the Setup

Once everything is set up, click Finish Setup.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Download Apps

Learn about the different apps for your mobile device or

desktop. You can download the Office@Hand Mobile app, or

Office@Hand for Desktop. Click Next.

Click Go to My Account to access your account.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

How to Access Your Account

OfficeAtHand.ATT.com using your main Office@Hand

phone number and password.

Email or Google as User ID

If configured by the admin for your account, users can log in

with a unique corporate email address or Google (Gmail or G

Suite) account. See Use a Corporate Email Address to Log In

and Use a Google Account to Log In.

Single Sign-on

If Single Sign-on is set up for your account, click Single Sign-

on at the bottom of the screen and enter your email address

on the following screen, then log in with your corporate

credentials.

Account Validation

Account Validation is a security feature that helps protect

against fraudulent activity on your account. You will be

asked for a security validation code when you log in from a

new or unrecognized computer for the first time. Depending

on your account settings, you will need to check your phone

or email for the security code and enter it in the box before

logging in..

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Use a Corporate Email Address to Log In

The Email as User ID feature allows users to log in using a

unique email address. When users log in to an account, they

receive a notification about the feature, and can enable the

feature by specifying a unique email address.

This feature applies to accessing your Office@Hand online

account, Office@Hand from AT&T Meetings, endpoints such

as the Office@Hand Mobile App and Office@Hand for

Desktop, integration applications, and the Multiple Account

Access portal. This feature can also be configured during

Express Setup of your Office@Hand account.

For information on automatically provisioning users from

your corporate directory, see Directory Integration.

If not already configured, enable the feature:

1. Log into your account using Office@Hand credentials.

2. Enable the feature as follows:

a. In the email popup, select Enable now, and click OK.

b.Or, in User Settings, select Use email to log in.

3. Verify the uniqueness of the email address.

4. Edit any duplicate email addresses.

5. Click Save and log out.

To log in using email as user ID:

1. In the login screen, click Email.

2. Enter the unique Email address and Password that has

been associated with your Office@Hand account.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Use a Google Account to Log In

The Google login feature allows users native support for

logging in using a Google email address and password. This

feature requires a unique Google email address (Gmail or G

Suite email). The admin configures a Google email address

when assigning an extension, and verifies the uniqueness of

the email address. By default, users can log in with their

Google email address or Office@Hand credentials.

This feature applies to accessing your Office@Hand online

account, Office@Hand from AT&T Meetings, endpoints

such as the Office@Hand Mobile App and Office@Hand

for Desktop, integration applications, and the Multiple

Account Access portal. You can configure Google Email

addresses during the Express Setup of your Office@Hand

account.

If not already configured, set a Google email address.

1. Log in using your Office@Hand credentials.

2. Select Users.

3. Select a user. The user settings page is displayed.

4. In the Email field, specify a unique email address.

5. Click Verify email uniqueness; resolve duplicates.

6. Click Save and log out.

To Log In using Google:

1. In the login screen, click Google.

2. Enter your unique Gmail Email address and Password.

3. Edit any duplicate email addresses.

4. Click Allow to allow the application access.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Overview

The Overview page is your account home page. It shows

your recent voicemail and faxes, recent inbound and

outbound calls, Let's take a look at the navigation bar across

the top of this page and see how to use it.

Note: The administrator of the phone system will see the

tabs at the top for Admin Portal and My Extension. The

pages discussed in this section of the guide can be found

under My Extension. Users will only see this page and will

not have the option to switch to an Admin Portal.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Messages

Your voicemail and fax messages are stored in Messages.

Under Messages, you can:

• Review inbound and outbound callers

• Listen to voicemail messages

• View faxes

• Save voicemail and received faxes to your

computer

• Mark messages as read or unread

• Forward messages and faxes by email

• Click on a caller's number to call them back

• Delete and undelete items

• Block a caller

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Call Log

The Call Log reports inbound and outbound calls and faxes

for the company number and specified extensions. The Call

Log is available as a Simple view which concisely summarizes

the calls, and as a Detailed view, which shows additional call

record details.

You can filter the call log records by number, time period,

call direction or type of call (inbound or outbound). Select

your filter criteria, and click Apply to refresh the log. In

Delivery Settings, you can set delivery of the call log to an

email address on a daily, weekly, or monthly basis, on a

specified day.

In the Type column you can see the type of calls:

Inbound Call

Outbound Call

Missed Call

If a call has been recorded, you can see an indication in the

Recording column. To listen to a call recording, select the

play icon in the Recording column for that call.

If your administrator has enabled it on your account, you will

have a Quality column in your Call Log. In the Quality

column you will see thumbs down icons for calls that were

connected. Click the white thumbs down if you were not

satisfied with the quality of a call.

Click to mark as a bad call

Marked as a bad call

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Contacts

Contacts include Company contacts which are all the users

of your Office@Hand system. It also includes your Personal

contacts, which you can add manually, or import from a

comma-separated variable (CSV) text data file, or from

Microsoft Outlook.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

User Settings

Click the Settings tab at the top of the homepage to access

your Settings page. On the Settings page you will see options

for your user extension, Phones & Numbers, Screening,

Greeting & Hold Music, Call Handling & Forwarding,

Messages & Notifications, Outbound Caller ID, and

Outbound Fax Settings.

AT&T Office | User Guide | Part 1 - Getting Started

Too l s

This section allows you to obtain the latest tools to enhance your productivity and

customize your service to suit the way you work.

Mobile Apps

Download the iPhone, Android, or iPad app to take your Office@Hand service on

the go.

Desktop Apps

Use the Office@Hand Desktop application to control your calls from your PC or

Mac. Send and receive text messages, faxes, and answer or screen incoming calls,

send to voicemail, transfer, disconnect, or monitor voice messages as they are being

left and pick up the ones you want to talk to.

Meetings

Office@Hand Meetings® is an online meeting solution. Share documents, websites,

and files from cloud storage; annotate, chat, and even record your meetings.

Collaborate with up to 50 people (including the host) to share and contribute-

anywhere, anytime, from any device. Integrate with Microsoft Outlook.

Archiver

Archiver lets you securely save your messages and recorded calls automatically and

easily search the stored data at any time from within your Dropbox or Google Drive

account to quickly retrieve the records.

App for Salesforce

Office@Hand for Salesforce enhances your Customer Relationship Management

(CRM) experience with integrated business communications. This app is available

only for Office@Hand Office Premium and Enterprise customers.

App for Zendesk

Office@Hand for Zendesk provides seamless integration of your

Zendesk application and your Office@Hand services to enabled improved

customer retention, greater agent productivity, and advance business

processes. This app is available only for Office@Hand Premium and

Enterprise customers.

RingMe

The RingMe button gives your customers the ability to call you by clicking on the

button on your web site or email signature.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Mobile App

With the Office@Hand mobile app, you have the

convenience and power of your entire business phone

solution in the palm of your hand. Easily navigate the

interface to take calls, check messages, send business texts,

adjust settings, and more - from virtually anywhere.

To download the Office@Hand Mobile app, visit the iTunes

App Store for iOS or the Google Play Store for Android.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Office@Hand for Desktop

Office@Hand for Desktop turns your PC or Mac computer

into an all-in one communication hub completely sync'd to

your office network so you can collaborate with your

colleagues and clients anywhere you have a broadband

connection and a headset. With Office@Hand for Desktop,

you're ready to communicate as soon as you log into your

computer, no matter where you are.

Office@Hand for Desktop combines the call handling power

you expect from your desk phone with the collaboration

tools you rely on most-like texting, conferencing, and faxing-

so you can stay productive with fewer devices to worry

about.

Office@Hand for Desktop is easy to install:

1. From the Tools tab, select Desktop Apps.

2. Click Download for Mac or Download for PC. The file

will download in your browser.

3. Follow the prompts in the Office@Hand Setup

Wizard.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Office@Hand Meetings®

Office@Hand Meetings is a downloadable app for video

conferencing and web sharing of the desktops and

application displays of conference participants. The app is

available in desktop and mobile versions. Office@Hand

Office Enterprise users can have up to 200 participants per

meeting, Premium users can have up to 100 participants per

meeting, and Standard and all other Office users can have up

to 4 participants per meeting. The number of participants

includes the host.

Participants are invited to join a meeting by email or SMS;

they don't have to be Office@Hand customers but can

download and run the Office@Hand Meetings app for free

and join your meetings without needing to create an account

or log in.

To download the Office@Hand Meetings app for your

desktop:

1. From the Tools tab, select Meetings.

2. Select the Meetings for Desktop tab.

3. Click Download for Mac or Download for PC. The file

will download in your browser.

4. Follow the prompts in the Office@Hand Meetings

Setup Wizard.

To download the Office@Hand Meetings mobile app:

1. From the Tools tab, select Meetings.

2. Select the Meetings Mobile App tab.

3. Click Download on the App Store or Get it on Google

Play.

4. Follow the instructions for installation through the

iTunes App Store for iOS or Google Play Store for

Android to download the Office@Hand Meetings app

for your mobile devices.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Archiver

Archiver makes archiving important communications data

simple and convenient through the seamless integration of

SFTP, Dropbox, or Google Drive cloud storage with your

Office@Hand service.

With Archiver, you can securely save your messages and

recorded calls automatically and easily search the stored

data at any time from within your account to quickly retrieve

the records you want.

Configure Archiver

1. From the Admin Portal, select the Tools tab.

2. Click Archiver and log in to the tool with your

Office@Hand credentials.

3. The Accounts tab displays the connection status of

your accounts. Click Connect and enter the

credentials to connect Office@Hand to your Dropbox,

Google Drive, or SFTP account.

4. Click Sync Options.

5. When connected to an account, you can enable or

disable data backup from Office@Hand to the account

by selecting Enable Backup.

Archiver will run the job on an hourly basis and

archive to Dropbox, Google Drive, or SFTP all of the

extensions’ call recordings generated within the hour

before last Archiver job run.

6. Select the types of Data to backup. By default, Call

Recordings are backed up for admins and users. Users

can select for their own extensions whether to backup

Call Recordings, Voice Mails, SMS and/or Fax.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Office@Hand for Salesforce™*

Office@Hand for Salesforce enhances your CRM experience

with integrated business communications. With

Office@Hand for Salesforce you can place calls from within

Salesforce by simply clicking on contact or account records.

Your incoming calls trigger a pop-up window with the

caller's account information. And you can attach call Notes

to specific contact records. Your Office@Hand

Administrator will need to configure this application for

your account.

Office@Hand for Zendesk*

Office@Hand for Zendesk seamlessly combines the features

of the Zendesk application and your Office@Hand services.

With the Office@Hand for Zendesk, you can enhance your

Zendesk experience with one-click dialing through your

Office@Hand phone system, screen-pop features, multiple

browser tabs for multiple interactions, and more. Your

Office@Hand Administrator will need to configure this

application for your account.

*Available with Office@Hand Premium and Enterprise Editions.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

RingMe

RingMe is a click-to-call feature designed to help drive

traffic from your website or email to your telephone sales

team and thereby increase lead opportunities. Whether you

are using a local or a toll-free number, you can provide your

visitors a way to call you with a simple click of the mouse.

1. From the Tools tab, select RingMe.

2. Next to Callers will be routed to, select your

preference from the drop-down menu.

3. Under RingMe Style, select whether you'd like a

hyperlink or a button. If choosing a button, click >

Change Button Style to see other color options.

4. Under Security, check the boxes if you'd like to Use

SSL mode and Require callers to enter security image

confirmation code.

5. Under Generate Code, choose the type of code you'd

like from the drop-down menu.

6. Click Copy Code to copy your code to your

computer's clipboard. Then paste the code wherever

you'd like to add your RingMe button.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Do Not Disturb

In the upper right of every page of your online account is a

small colored icon next to your name. This icon displays your

Do Not Disturb status. Click the icon to toggle between

statuses:

• Take all calls - you are available to take all

incoming calls.

• Do not accept call queue calls - you do not accept

from a call queue; those calls are sent to your

voicemail.

• Do not accept any calls - you do not accept any

calls. All callers are sent to voicemail.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Audio Conference

Office@Hand customers can setup, host, and join

conference calls anytime, anywhere. Click the Conference

icon in the upper right corner of your online account to get

started.

Each conference call can include up to 1000 attendees,

enabling you to hold large meetings and broadcasts.

Each customer receives a unique conference bridge number,

and each user on the phone system gets his or her own host

and participant access code so that you and your team can

hold independent conferences whenever you want.

You also have the option to add the international dial-in

number in the invitation. Check the "I have international

participants" option and select the needed countries in the

list.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Launch the Conferencing Application

1. Click the Conference icon.

2. A pop-up will appear with conference numbers and

settings.

a. View Dial-in numbers.

b.View Host and Participant codes.

c. If you have international

participants, check the box

next to I have international participants. Select

international dial-in numbers at the bottom of the

pop-up.

d.Check the box next to Enable join before host to

allow participants to start a conference call without

a host.

e. Click Invite with Email to open an email with prep-

populated conference details - simply enter

participant emails and send.

f. Click Conference Commands to view Conference

Commands*.

3. Click Close.

*See Conference Commands on the next page.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Conference Commands

For the Conferencing feature, the host and participants have

the same conference bridge number to dial into, but their

call control depends on the access codes that they will use.

The Host has the full call control and can access the

conference commands in the table to the right.

Participants, on the other hand, have limited control of the

conference commands.

The commands are displayed with the conferencing dial-in

information.

Preventing Music-On-Hold

On an demand parameter can be configured to prevent

users from playing music-on-hold. When you request

support to enable this parameter for your account, and a

user with music on hold enabled joins a conference bridge,

the client is prevented from playing music-on-hold during an

explicit or implicit hold (such as answering an incoming call).

This feature allows other participants on the bridge to

continue without disruption.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

RingOut

RingOut enables one-touch calling from any phone or

Internet-enabled computer, allowing you to make calls using

your business caller ID from any location, such as a hotel

room. The Office@Hand system will call your phone first,

then dial out to the number you’d like to call to get you

connected. The RingOut icon is located in the upper right of

every online account page.

1. Click the RingOut icon in the upper right corner.

2. A pop-up dialer will appear.

3. Dial a number or use your keyboard to type a number

into the text field. You can also choose from among

recent calls, or from your contact list.

4. Select the From number you’d like to show as your

caller ID. You also have the option to choose Custom

phone number from the drop-down menu and enter

the desired number in the text field below the drop-

down menu.

5. Once you have entered From and To numbers, the

Call button will turn green.

6. Check the box next to Prompt me to press 1 before

connecting the call if you’d like the system to confirm

that you would like to make the call before you are

connected. When the system calls you, you will hear

"Please press 1 to connect." This protects you in case

you mistyped your own number, or if your voicemail

picks up too quickly.

7. Click the Call icon. The system first calls you. When

you answer (and press 1 as instructed if you’ve

selected this option), it then calls the other number

and connects you.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

FaxOut

From any page on your Office@Hand online account, click

the FaxOut icon located in the upper right corner. Fill in the

form with recipient's fax number and cover page

information, and attach or scan a document, which will

automatically be converted into a fax.

A wide variety of standard document types, including word

processing and spreadsheet and PDF documents, are

recognized by FaxOut. You can also send files from Dropbox,

Box or Google Drive with just a few clicks.

1. Click the FaxOut icon in the upper right corner.

2. Enter up to 50 recipients and add a cover page

message.

3. Attach files from Dropbox, Box, Google Drive or your

computer and authorize Office@Hand to access your

files (you have to do this only once).

4. Click Send Now.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Placing Video Calls

Your admin can enable video on internal point-to-point calls

in your Office@Hand account. Supported devices include

the Polycom VVX 601/600 and 501/500. Some devices

support detachable cameras for video calling.

You can control video-enabled phones through a softkey.

The softkey displays “Audio Mode” in the idle state when the

video feature is enabled on your Office@Hand service. You

can use the softkey to toggle between ‘Audio Mode’ (to

make an audio-only call) and ‘Video Mode’.

AT&T Office@Hand | User Guide | Part 1 - Getting Started

Hot Desking

Hot desking enables you to log in to a shared phone that

adopts your phone settings. Hot desking allows employees

who travel from different offices to share the same common

phone and desk while keeping their own extension profiles

and voicemail access.

Hot desking is only available for extensions with digital lines.

Host phones will not support any inbound or outbound

calling without a guest user logged in (except emergency

calls).

1. Press the Login soft key (or dial *90) on a common

phone.

2. At the prompt, enter the extension number and pin

(used at set up).

3. You are logged in to the common phone.

Log out from a common phone

1. Press the Logout soft key on the phone (or dial *90) to

log out.

2. You are logged out from the common phone.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Part 2 - User Settings

AT&T Office@Hand | User Guide | Part 2 - User Settings

User Settings

As a User, you may be able to change your contact info,

voicemail greeting, call handling, user hours, password, and

more, but not the extension number that was assigned to

you by the system administrator.

Your administrator may use the Roles and Permissions

feature to control which settings users can access or edit. A

role is a set of permissions that is assigned to a user. If some

settings described here are not available to you, your

administrator may not have granted you a role with

permissions that can access or edit those settings.

User Details

1. From the Settings tab, select your name and extension

at the top of the list of settings on the left.

2. Under User Details, make changes on the General tab.

a. First Name

b.Last Name

c. Record User Name: click the play icon to hear the

current recording or click Edit. Select Record my

name and record the name by phone, computer, or

import. Or select AT&T Office@Hand text-to-

speech to create a phonetic spelling of your name or

extension so the system can pronounce it correctly.

d.De

partment: Add your department title.

e. Contact Phone

f. Mobile Phone

g. Email: address for Office@Hand communications.

h.Use email to log in: Enables your admin to enable

you to log into your Office@Hand account using

your corporate email address and password.

i. Password: Set and reset password, PIN, and

Security Question.

AT&T Office@Hand | User Guide | Part 2 - User Settings

3. Select and change the information you want to change

on the Settings & Permissions tab.

a.Regional Setting: Time zone, time format, country

code.

b.User Hours: Set your working hours.

c.Roles: Lists the role assigned to you by your admin

tha

t controls what you can do within the

system. A role is a collection of permissions that

could be based on a job function.

d.User Groups:

Specifies any user groups where you

are a member. The user group manager can

modify your settings and view your call log.

e.Temp

late: Click to Apply an existing template

(group configurations) for call handling.

f.Sche

dule Meetings for Me: Grant permission to

other users in Office@Hand Meetings to

schedule a meeting on your behalf.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Schedule Meetings for Me

Schedule Meetings for Me simplifies the process

scheduling Office@Hand meetings without the need to log

into different accounts to host meetings for others. For

example, a manager can assign his/her executive assistant to

schedule meetings for them.

1. From the Settings tab, select your name and extension

at the top of the list of settings on the left.

2. Click Schedule Meetings for Me.

3. Select the boxes of the users you want to grant

permission to schedule meetings for you.

Clic

k Save.

When scheduling a meetin

g in Office@Hand Meetings, the

host can select you

r name

from the Schedule for field in the

Schedule a Meeting window. See the Office@Hand Meetings

Guide for information on scheduling meetings.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Use Text-to-Speech Name

1. From

the Settings tab, select your name and extension

at the top of the list of settings on the left.

2. Click the User Details section.

3. Click Edit under Record User Name.

4. A pop-up will appear with options for your recorded

name.

5. Select the button next to Office@Hand text-to-

speech name.

6. Enter your name in the text field.

7. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Set a Custom Name Recording

1. From t

he Settings tab, select your name and extension

at the top of the list of settings on the left.

2. Select User Details.

3. Click Edit under Record User Name. A pop-up will

appear with options for your recorded name.

4. Select Record my name from the menu.

5. Select how you'd like to set your custom recording:

a. Record Over the Phone

Next to Call me at, choose a phone number from the

drop-down menu if you have saved numbers or type a

phone number in the text field. Click the Call Now but-

ton, and Office@Hand will call you to record your

message.

b.Record Usin

g Computer Microphone

Clic

k Allow if Office@Hand asks to record through

your computer. The microphone test and record set-

tings will appear. When ready, click the red Record

button to record your company greeting through your

computer microphone. Stop the recording and listen

to the playback.

c. Import

Browse for a WAV or MP3 file you want to use. Click

Attach. Click the play button to listen to your greeting.

6. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Phones & Numbers

In the Phones & Numbers section, you can view your phones

and numbers, edit your presence and intercom settings as

well as view your conference numbers and invite people to a

conference call via email.

Phone Details

1. From the Settings tab, select Phones & Numbers.

2. Click the Phones tab.

3. Click Edit to see the phone details of a phone. You can

view your Device, Serial Number, Assignee Type, and

Status, edit your phone name, your Default area code,

your Bandwidth Settings and enable HD Voice*, and

edit your Emergency Address.

4. Click Save.

*Available for Premium and Enterprise users only.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Set Your Presence

Presence-capable phones have status indicator lights that

let you see who is available, busy, or on hold. You can turn on

Presence and decide who gets monitored and how you want

to handle the calls.

1. From the Settings tab, select Phones & Numbers.

2. Click the Phones tab.

3. Click Presence. A pop-up will appear with a list of

users who are currently able to see your Presence.

4. On the Appearance tab, check the box next to Ring

my phone when any user I am monitoring rings if

you'd like to use this feature.

5. Check the box next to Enable me to pick up a

monitored line on hold if you'd like to use this feature.

6. Click Select a User.

7. Select a user to add from the list to your Presence-

capable phone.

8. Click Done.

9. Click Save.

Note: If you use Office@Hand for Desktop, the list of users

under Appearance will automatically sync with the HUD list

on your desktop. Any changes you make to the HUD list on

your desktop will also automatically sync with the

Appearance list in your online account.

AT&T Office | User Guide | Part 2 - User Settings

10. Click the Permissions tab.

11. Next to Allow other users to see my presence, select the button next to On

or Off.

12. Select the users who you'd like to allow to see your Presence.

13. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Intercom

Intercom allows hands-free peer-to-peer conversations

between users on desk phones and the Office@Hand for

Desktop application. With Intercom, you can call another

extension in your company and that phone will

automatically answer the call in speakerphone mode. This

feature is useful for announcing parked calls, notifying of

visitors, and engaging in hands-free communications with

colleagues.

Most Office@Hand desk phones have Intercom softkeys.

Just press the Intercom softkey and dial an extension. The

extension phone beeps to notify the user of an incoming

intercom call, and the user's speakerphone is automatically

activated.

Call routing and forwarding is supported, so if users are on

intercom calls on their desk phones, incoming regular phone

calls can forward automatically another device. Just set your

forwarding rules to send calls to your mobile phone or the

Office@Hand for Desktop application if your desk phone is

busy.

The Polycom 6000 conference phone does not have

softkeys; use the touch tone command *85 to initiate an

Intercom session. The Office@Hand for Desktop application

cannot make, but can receive, Intercom calls. The

Office@Hand Mobile Apps cannot make an Intercom call;

incoming Intercom calls convert into regular inbound calls.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Enable Intercom Calls

To e

nable Intercom calls:

1. From the Settings tab, select Phones & Numbers.

2. Click the Phones tab.

3. Click Intercom.

4. On the Phones tab, enable intercom calling by

choosing a phone to accept intercom calls. Click

Disabled (if Intercom is currently disabled) or the

current Intercom-enabled phone to change the

settings.

5. Select the button next to the phone you'd like to

accept intercom calls.

6. Click Save.

7. On the Users tab, select users who you'd like to be

able to make intercom calls to you.

8. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Screening, Greeting, & Hold Music

In this section, you can set your preferences for your

different greetings, hold music, and blocked calls.

Set a User Greeting

Your Office@Hand system comes with a default personal

greeting such as "Thank you for calling (user name)." You can

easily change this greeting to your own custom greeting.

Follow the steps on this page to record a custom greeting

over the phone or import a prerecorded greeting from your

computer.

1. Under the Settings tab, select Screening, Greeting &

Hold Music.

2. Click Edit under User Greeting. A pop-up will appear

with the current greeting.

3. Choose your preferred type of greeting.

a. Default: Select Default from the menu

b.Cu

stom: Select Custom from the menu and select

how you’d like to set your custom recording:

•Record Over the Phone: next to Call me at,

choose a phone number from the drop-down

menu if you have saved numbers or type a phone

number in the text field. Click Call Now and

Office@Hand will call you to record your

message.

•Record Using Computer Microphone: click

Allow if prompted to record through your

computer. The Microphone Test and Record

settings will appear. When ready, click the red

Record button to record your company greeting

through your computer microphone. Stop the

recording and listen to the playback.

•Import Browse for a WAV or MP3 file you want

to use. Click Attach. Click the play button to

listen to your greeting.

4. Click Done.

5. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Set up Call Screening

Turn on this option when you want callers to announce their

name before continuing to connect the call. This option lets

you identify the caller so you can pick up the call

immediately.

1. Under the Settings tab, click Screening, Greeting &

Hold Music.

2. Under Call Screening, click Enable.

3. Click Edit to set call screening options. Under Ask

callers to say their names before connecting, select

the button next to your preferred condition.

4. Click Done.

5. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Connecting Message

Set the recorded message you want callers to hear to let

them know the call will now be transferred to your line.

1. From the Settings tab, select Screening, Greeting &

Hold Music.

2. Under Connecting Message, click Enable.

3. Click Edit. A pop-up appears with the current

connecting message.

Choose your preferred type of message.

a.Default: Select the button next to Default.

b.Custom: Select the button next to Custom and

select how you’d like to set your custom

recording:

•Record Over the Phone

Next to Call me at, choose a phone number from

the drop-down menu if you have saved numbers

or type a phone number in the text field. Click

the Call Now button, and Office@Hand will call

you to record your message.

•Record Using Computer Microphone

Click Allow if prompted to record through your

computer. The Microphone Test and Record

settings will appear. When ready, click the red

Record button to record your company greeting

through your computer microphone. Stop the

recording and listen to the playback.

•Import Browse for a WAV or MP3 file you want

to use. Click Attach. Click the play button to

listen to your greeting.

4. Click Done.

5. Click Save.

Note: Repeat this process, selecting the After Hours tab (if

displayed), to set up a Connecting Message for after

business hours.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Audio While Connecting

Set the music you'd like callers to hear in the while waiting to

be connected. Please Note that the "Audio while

connecting" setting is applied on a rule basis, the "Hold

music" setting is applied for all calls.

1. Under the Settings tab, select Screening, Greeting &

Hold Music.

2. Under Audio While Connecting, click Enable.

3. Click Edit. A pop-up appears with the current audio.

4. Select the radio button next to your preferred choice

of audio:

a.Ring To

nes.

b.Mu

sic: Select audio from the drop-down menu.

c.Custom: Upload a WAV or MP3 file.

Pres

s the Play button to listen to your greeting, press

Record to re-record your custom greeting or select a

different type of audio.

5. Click Done.

6. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Set Hold Music

Set the music you'd like callers to hear while on hold. The

hold music will be applied to all calls.

1. Under the Set

tings tab, select Screening, Greeting &

Hold Music.

2. Under

Hold Music, click Enable.

3. Clic

k Edit. A pop-up appears with the current music.

4. S

elect the radio button next to your preferred choice

of music:

a.Ring Tones.

b.Mu

sic: Select your choice of music from the drop-

down menu.

You have standard music options

as well as options that are optimized for mobile

devices at the bottom of the list.

c.Custom: Upload a WAV or MP3 file.

Press the Pl

ay button to listen to your greeting, press

Record to re-record your custom greeting or select a

different type of audio.

5. Click Do

ne.

6. Clic

k Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Blocked Calls

Choose specific phone numbers and fax numbers that you'd

like to block and prevent from calling or faxing your number.

You can also choose what message they will hear when they

attempt to call.

1. Under the Set

tings tab, select Screening, Greeting &

Hold Music.

2. Clic

k the Blocked Calls tab for call blocking options. If

you are the administrator, you will see a message

notifying you that calls blocked for this extension will

apply to any calls to the company as well as your own

extension.

3. Under Block Opt

ion select whether you'd like to block

specific calls and faxes or all calls.

4. On

ly Block these numbers or area codes:

a.Enter phone numbers

(and na mes) of specific

numbers you'

d like to block.

b.Click Block.

c.Click Callers will hear to set the message you'd

like them to hear.

5. Under Callers will hear you can click Edit to set the

message you'd like these callers to hear.

6. Block calls with no caller ID:

a.Select Faxes, Call and Faxes, or None.

b.Check the box next to Enable block calls from pay

phones if you'

d like this option.

7. Block calls from pay phon

es:

a.Select Faxes, Call a

nd Faxes, or None.

b.Edit Callers will hear to set the message you'd like

these callers to hear, then click Save.

8. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Call Handling & Forwarding

Call Forwarding

As a User, you can set up different call forwarding rules for

your extension(s). Add up to 10 forwarding numbers for

each extension assigned to you, and set calls to ring at these

numbers sequentially or simultaneously.

You can access the in-product help and tool tips to find more

information, including knowledgebase articles, on

configuring call handling and forwarding.

1. Fr

om the Settings tab, select Call Handling &

Forwarding.

2. Se

t Incoming calls forward in this order as follows:

a.Sequentially: Use the up and down arrows next to

each phone in the Move column to set the order

in which your phones will ring.

b.Simultaneously: All phones listed will ring at the

same time.

3. Create Ring Group: Us

e this feature to group

numbers and allow them to ring at the same time.

Check the box beside the numbers you want to select

and click Create Ring Group. Click Ungroup to

ungroup the numbers.

4. Add C

all Forwarding Phone: click this button to add

another phone number up to 10 forwarding numbers

for each phone extension.

5. Forward to

Other’s Phones: Click the kebab button

beside Add Call Forwarding Phone to open this

option and select from a list of other user's numbers.

6. Clic

k Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Incoming Call Handling

You can choose settings in Incoming Call Information so that

when you receive a call, either at your office or forwarded to

another of your phones, you will hear a recorded prompt

that announces the name of the extension the caller dialed.

For example, it may say, "John, you have a call." Or "Sales,

you have a call."

This feature helps users who are members of more than one

department-or who use phones that are both business and

personal-answer the call appropriately.

1. From the Settings tab, click Call Handling &

Forwarding.

2. Click the Settings tab.

3. Click Edit under Incoming Call Information.

4. On Display Number, you can select Incoming Caller

ID or Called Number under Incoming Number

Displayed to Me. This setting is useful if you are using

a non-Office@Hand phone as a forwarding number, so

you would know how to identify an Office@Hand call.

a. Incoming Caller ID: displays the phone number of

the person calling.

b.Called Number: displays the phone number the

person dialed. If you use your business phone for

personal use as well, it allows you to identify

business calls and answer them appropriately.

AT&T Office@Hand | User Guide | Part 2 - User Settings

5. Click Play Announcement, to configure how you want

the announcement to play before connecting.

6. Direct Calls: this setting allows you to hear an

announcement when your extension or phone is

called directly. This is helpful for identifying how you

should answer the phone, especially if you use the

phone for both business and personal use. You can

select the following options under this setting:

a.For non-Office@Hand phones only: Plays

the

announcement when forwar

ding a call to your

home o

r mobile phone (to help you distinguish

between personal and business calls) but not

when forwarding to your Office@Hand phone.

b.Always: All calls will be announced before being

forwarded to any of your phones.

c. Never: All calls will be connected without an

announcement (unless they are from blocked

numbers)

7. Call Queue Calls: This setting applies if you are a

member of a call queue. This is helpful for identifying

how you should answer the phone, especially if you

are a member of multiple call queues.

r non-Office@Hand phones only: Plays the

announcement when forwarding a call to your

home or mobile phone (to help you distinguish

between personal and business calls) but not

when forwarding to your Office@Hand phone.

You will still be prompted to press 1 to accept

department (Call Queue) calls on you non-

Office@Hand phones.

b.Always: All call

s will be announced before being

forwarded to any of your phones.

AT&T Office@Hand | User Guide | Part 2 - User Settings

8. Check Include mailbox name in announcement if

you’d like the mailbox name to be included in the

announcement. If this option is unchecked and you get

a department (Call Queue) call, the prompt will say

"Queue Call, to accept this call, press 1". If you are

supposed to accept calls from the Sales and Technical

Departments for example, checking this option will let

you know if the call you are getting is for Sales or

Technical Department.

9. Check Require my pin to answer: this option requires

the Office@HandPIN be entered before accepting a

call. This is a helpful security feature if you do not

want other people to accept your calls, such as when

you are at home or at another location.

10. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Call Flip

Office@Hand Call Flip lets you transfer conversations from

one device to another quickly and easily. Flip a call you are

on to your mobile phone on your way out of the office. Or flip

a mobile call to your home phone once you've finished your

commute.

Manage Your Call Flip Numbers

1. From the Settings tab, select the Call Handling &

Forwarding.

2. Click Call Flip.

3. A pop-up will appear with a list of numbers/ devices

assigned to that user with a Flip number beside each.

4. Click the arrows to move a device up or down to

change its assigned number. You may skip or leave any

number unassigned.

5. Click Save.

To Use Call Flip

When you are on a phone call, press the asterisk key (*) and a

number corresponding to the device to which it is assigned.

The call is transferred immediately to that device. For

example, if you have the number 2 assigned to your home

phone, clicking *2 while you are on a call will instantly

transfer the call to your home phone.

AT&T

Office@Hand | User Guide | Part 2 - User Settings

Messages & Notifications

Messages

In the messages section, deci de whether or not you'd like to take

messages , set your voicemai l greeting, and choose how you'd like to

be notified for different interactions.

Set a Voicemail Greeting

1. From the Settings tab, select Messages & Notifications.

2. Under Take Messages, click the button next to Yes.

3. Under Voicemail Greeting click Edit.

4. A pop-up will appear with the current Voicemail Greeting.

Choose your preferred type of greeting.

a. Default – Select the button next to Default.

b.Custom – Select the button next to Custom and select how

you’d like to set your custom recording:

• Record Over the Phone

Next to Call me at, choose a phone number from the

drop-down menu if you have saved numbers or type a

phone number in the text field. Click the Call Now button,

and Office@Hand will call you to record your message.

• Record Using Computer Microphone

Click Allow if Office@Hand asks to record through your

computer. The Microphone Test and Record settings will

appear. When ready, click the red Record button to

record your company greeting through your computer

microphone. Stop the recording and listen to the

playback.

• Import

Browse for a WAV or MP3 file you want to use. Click

Attach. Click the play button to listen to your greeting.

Clic

k Save.

By default, you receive your own voicemail messages. To configure

another user/extension to receive your voicemail messages (for

example, when you are ou

t o

f the office), cl

ick Message Recip

ient

and select the user who should receive the voicemail messages.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Notifications

Set your settings for email alerts or text messages when you

receive a voicemail message, fax, missed call or for the status

of their fax transmission results.

1. From the Settings tab, select Messages &

Notifications.

2. Click the Settings tab.

3. Click Edit under Notifications. A pop-up will appear

with options for email or text-message notifications to

a recipient of your choice when voicemail messages or

faxes are received, or calls missed.

4. Set your notification settings by checking the boxes

and filling in email and phone numbers.

a. Click Advanced Notification Options to see mor

detailed notification settings.

Set your Advanc

ed Notification Options.

c. Click Back to Basic Notification Settings.

5. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

O u t bo un d Ca l le r I D

This option allows a user to display or block the caller ID of

their phone numbers during outbound calls. As a default,

your outbound caller ID is not blocked. Follow the steps

below to change it.

1. From the Settings tab, select Outbound Calls/Faxes

at the top of the list of settings on the left.

2. Select the Caller ID tab.

You have the option to choose different numbers to

display:

a.By Pho

ne: Choose a number to display for your

softphone, mobile phone, or desk phone.

b.By Feature: Choose a number to display for

RingOut from Web, RingMe, Call Flip, Fax

Number, and Additional Softphone.

4. Click Edit next to a phone number to select a phone

number you want to display as your called ID number

for that phone or feature type. Click Done.

5. Check the box next to Display my extension number

for internal calls if you want to display your extension

as your Caller ID when making internal calls. All

Office@Hand and IP phones will see the extension.

Calls forwarded to external phones, like a mobile

phone, will still show your complete direct phone

number.

6. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Outbound Fax Settings

Set your outbound fax settings using these instructions.

Changing Fax Cover Sheet

1. From the Settings tab, select Outbound Calls/Faxes

at the top of the list of settings on the left.

2. Select the Fax Settings tab.

3. Edit your Cover page info. Enter your Company

name, Address, City, State/Province, Zip/Postal

Code, and Country.

4. Under Cover Page click Select.

5. Select and preview the Default Cover Page. A default

cover sheet is attached to each fax you send through

Office@Hand. The variable information on the cover

page will be filled in during the fax-sending process.

6. Click Done.

7. Click Save.

AT&T Office@Hand | User Guide | Part 2 - User Settings

Adding Emails That Can Send Faxes

When a user sends a fax via Office@Hand, the system checks

the email address of the sender, and sends the fax if it is on

the approved list. Emails might include alternate company

accounts or personal accounts. You can have up to five

approved email addresses.

1. From the Settings tab, select Outbound Calls/Faxes

at the top of the list of settings on the left.

2. Select the Fax Settings tab.

3. Under Omit cover page when email subject line is

blank, select the button next to On or Off depending

on your preference. If this option is selected, when

you send a fax via email with a subject line, the cover

page will be used. If you send it without a subject line,

a cover page will not be used.

4. Enter the email address you wish to add.

5. Click Add (repeat for up to 25 additional addresses).

6. Click Save.

AT&T Office | User Guide | Part 2 - User Settings

Faxing via Email determine whether or not a cover page is sent with your fax. See

instructions for Adding Email

s that Can Send Faxes for more

information.

Send faxes by emailing them as attachments from any email address you

have added to the "Faxes Sent via Email" menu described previously.

1. Enter the recipient's 10-digit fax nu[email protected] in the To: field

For example, to send a document to the fax number 1-650-555-

6567, you would use this email address: 65[email protected]m.

Attach the document you wish to fax.

4. Type your message in the body of the email.

5. Click Send.

2. Enter a subject in your email to use as your fax subject. Depending on

your settings for Faxes Sent via Email, adding a subject may

respective owners. KID-12536