CENTRAL MICHIGAN UNIVERSITY CENTRAL MOBILE ID

Institution name – Mobile ID

CENTRAL MICHIGAN UNIVERSITY

CENTRAL MOBILE ID

YOUR MOBILE ID ................................................................................................... 2

Your Central ID Card…now on your phone! ....................................................... 2

Hardware Requirements .................................................................................... 2

Getting Started ................................................................................................... 3

First Central ID Card - Photo Submission/Prep ................................................ 3

Set-up for Apple Users ....................................................................................... 3

Setting Up Mobile ID on iPhone or Apple Watch .......................................... 3

Using Mobile ID on Your Apple Device ......................................................... 4

Set-up for Android Users .................................................................................... 5

Setting Up Mobile ID on Android ................................................................. 5

Using Mobile ID on Android ......................................................................... 6

Using Your Mobile ID Around Campus………………………..………………………………….6

Frequently Asked Questions .............................................................................. 7

Accessing Your Account ................................................................................. 8

Setting Up Your Device .................................................................................. 8

Managing Your Account .............................................................................. 11

Securing Your Account ................................................................................. 14

Using Your Mobile ID ........................................ ...............................................7

APPENDIX .......................................................... ..............................................176

eAccount Mobile App Features.................................................................. 16

Institution name – Mobile ID

YOUR CENTRAL MOBILE ID

Your Central ID Card…now on your iPhone, Apple Watch and

Android phones!

The new Central Mobile ID is available to all enrolled students and current

employees. Tap your iPhone, Apple Watch or Android phone at readers across

campus to conveniently access your Central ID. Add your Central ID card either to

one iPhone and one Apple Watch, or one Android phone. A complete list of

services can be found at the end of this document.

Mobile ID Requirements

iPhone

iPhone SE, iPhone 6s or later

iOS 12 or later

Apple Watch

Apple Watch Series 1 or later

Watch OS 5 or later

Apple ID

Signed into iCloud. If two devices are used, both must be

signed into same iCloud account.

Android Phone

Version 6.0 or later; NFC enabled device capable

of supporting Google Pay.

eAccounts Mobile App

Loaded from Apple App Store or Google Play stores by

searching Transact eAccounts

Institution name – Mobile ID

Getting Started

Minimal set up is required to use your Central Mobile ID. Most users can begin

using their Central Mobile ID on their phone in minutes. An approved photo is

required prior to uploading the app. If you have not submitted a photo, please go

to it.cmich.edu/onlinephotosubmission. Enter your cmich login.

Photo Submission/Preparation

1. Once you have received your Central Michigan University global ID and set

your password, please submit your photo to be displayed on your Central

Mobile ID:

Please review our photo requirements at

it.cmich.edu/onlinephotosubmission and upload your photo for your

Central Mobile ID. Photos will be approved within five business days.

2. If you haven’t done so already, set up your global ID and password and multi-

factor authentication login at cmich.teamdynamix.com.

Set-up for iPhone and Apple Watch Users

Setting Up Mobile ID on iPhone or Apple Watch

1. Download the Transact eAccounts Mobile app from the App Store to your

phone.

2. Open Transact eAccounts. Click through the startup screens and tap Get

Started.

3. Search for Central Michigan University and click through to the Central

Mobile ID login screen.

4. Enter your CMU global ID and password to authenticate your device. If you

have not set up your CMU global ID and password, please go to

it.cmich.edu/onlinephotosubmission.

5. Once you have successfully authenticated in eAccounts, click the Add to

Apple Wallet button to add your Central Mobile ID to Apple Wallet. You

can add your student ID to one iPhone and one Apple Watch.

Institution name – Mobile ID

a) Click iPhone and continue through the prompts (Next, Agree to

Terms & Conditions).

b) When the process is complete, the app will send a notification to

verify your Central Mobile ID has been added to Wallet.

c) Tap Done in the upper right corner to return to the Home screen of

the app.

d) You can now add your Apple Watch using the same process.

Adding Your Mobile ID to Apple Wallet on a Second Device

1. Repeat steps 1-5 to login to the Transact eAccounts Mobile App.

2. Ensure your second device is signed into the same iCloud account as the

first device.

3. From the Campus ID screen in Transact eAccounts, tap the in the upper

right corner of your Transact Mobile Credential display.

4. Tap Add or Remove Campus ID from Wallet.

5. Choose your second device to add your Transact Mobile Credential.

6. On the Add Card to Wallet screen, tap Next in the upper right corner.

7. Follow the onscreen instructions to complete adding your card.

Using Mobile ID on Your iPhone

Your iPhone or Apple Watch must be turned on, but it does not have to be

connected to a network. For iPhones 6S, iPhone 6S Plus and later, Express Mode

allows you to use your Central Mobile ID without unlocking the device with a

passcode, Touch ID, or Face ID. Just tap your device against the reader to

recognize your Central Mobile ID On iPhone XS, XS Max, and XR Express Mode

with power reserve is available for up to five hours after the device’s battery

needs to be charged.

• To display your Central Mobile ID, open Apple Wallet and select your

Central ID from your saved cards.

Institution name – Mobile ID

• To add funds to your accounts in the Transact eAccounts app, first save a

payment method at the Transact eAccounts website at

it.cmich.edu/transacteaccount for Transact eAccounts.

o Make a deposit via your desktop or mobile browser.

o After completing the deposit, there will be an option to save your

credit card information.

o Once you have added the card information on the Transact

eAccounts website, that card will be available in the Transact

eAccounts app for future deposits. If you have already used Transact

eAccounts to access your Central Mobile ID, you will need to sign out

and back in to update the saved payment information.

Set-up for Android Users

Setting Up Mobile ID on Android

1. Enable NFC on your phone in your Settings menu. NFC settings can be

found in different areas of the Settings menu, depending on your device. A

common location is Connected Devices>Connection Settings. (If not found

there, use the Search option on the top right to double check.)

2. Toggle the NFC setting to On.

3. Open Google Pay and make sure it is enabled as the default payment

application. If the app prompts you to add a credit card, you can bypass

that screen and return to the Google Pay home screen.

4. Download the Transact eAccounts Mobile app from the Google Play Store

to your phone.

5. Open Transact eAccounts, click through the startup screens and tap Get

Started.

6. Search for Central Michigan University and click through to the Central

Mobile ID login screen.

7. Enter your CMU global Id and password to authenticate your device. If you

have not set up your global ID and password, please go to

cmich.teamdynamix.com.

Institution name – Mobile ID

8. Once you have successfully authenticated in eAccounts, click the Add to

Google Pay button to add your Central Mobile ID to Google Pay.

a) Continue through the prompts (Next, Accept the Central Michigan

University Terms & Conditions).

b) Next, Accept the Google Pay Terms of Service.

c) The next screen will confirm that the ID has been added to Google

Pay.

Using Mobile ID on Android

• You do not need to unlock your phone, but the screen must be awake to use

your Central ID. Tap the power button to wake the screen and tap your

phone against the reader. Note, the antenna location may vary by device,

although it is often in the middle of the phone. As a result, you may have to

adjust the orientation of your phone against the reader to have your mobile

credential recognized.

• To display your Central ID, open the Transact eAccounts app and select the

View in Google Pay icon.

• To add funds to your accounts in the Transact eAccounts app, first save a

payment method at the Transact eAccounts website: it.cmich.edu/

transacteaccount.

o Make a deposit via your desktop or mobile browser.

o After completing the deposit, there will be an option to save your

credit card information.

o Once you have added the card information on the Transact eAccounts

website, that card will be available in the Transact eAccounts app for

future deposits. If you have already used Transact eAccounts to

access your Central Mobile ID, you will need to sign out and back in to

update the saved payment information.

Contact information for the CentralCard Office is also available from

the Central ID menu in Google Pay.

Institution name – Mobile ID

Using Your Central Mobile ID On and Around Campus

Where can I use my Central Mobile ID?

• Door Access (allow 30 minutes for door activation after provisioning the

obile credential)

• Residential restaurants

• Dining retail locations

• Park Library

• SAC

• Events

Frequently Asked Questions

I am not having success adding my Central Mobile ID to

my device. Who can help me?

Contact the Help Desk at: 989-774-3662

How do I change or recover my school login password?

Contact the Help Desk at: 989-774-3662

Institution name – Mobile ID

How do I activate and install the multi-factor

authentication?

Contact the Help Desk at: 989-774-3662

Do I still need my physical Central ID card?

No, the Central Mobile ID on your device is all you will need. If you do not

have an eligible device, you will need to get a physical Central ID card from

the CentralCard Office.

Can I use a physical Central ID once I have created my Central

Mobile ID?

No, your physical Central ID card will be permanently disabled once your

Central Mobile ID is provisioned.

Accessing Your Account

Why can’t I double-tap the side button with my phone locked to

see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your Central Mobile ID will

not be displayed with other cards in Apple Wallet for security reasons.

Institution name – Mobile ID

Can I use Mobile ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode

with power reserve is available for up to five hours when your phone needs

to be charged. (For more details, see https://support.apple.com/en-

us/HT208965.) Android phones and other iPhone models (iPhone 8 and

earlier) do not offer this feature.

Setting Up Your Device

How do I check my iPhone device version?

1. On your device, go to Settings>General>Software Updates.

2. If your device is running iOS 12.2 or later, you’re ready to use th

obile ID

3. If not, tap Download>Install. You may need to enter your passcode to

start the update.

4. Once the download is complete, follow the instructions on your

phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software

version?

1. The Series # for your Apple Watch can be found on the back of the

Watch.

a. Note: The Series 0 Watch is not eligible for this program.

2. Instructions for verifying and/or updating your Apple Watch software

version can be found at https://support.apple.com/en-us/HT204641.

Institution name – Mobile ID

What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or

https://support.apple.com/icloud.

How do I verify and/or update my Android phone device

version and software?

1. From your device tap: Settings>About Phone>Software Information

a. To update, from your device tap: Settings >General >Software

Update >Download >Install >Passcode may be required. Your

device will display the estimated download time.

I already have the Transact eAccounts mobile app installed. Do I

need to update?

Yes, you will need to install the updated version of the Transact eAccounts

mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search

Transact eAccounts. The store will prompt you to install any required

updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android

phone on your account. See the ‘Securing My Account’ section

below if you have lost a device and need to deactivate your credential.

Institution name – Mobile ID

How do I add my Central Mobile ID to my new iPhone or Apple

Watch?

First remove the pass from your old device from Apple Wallet. Once

removed, go to the e-accounts app on your new iPhone and follow the

steps to add to Apple Wallet.

Managing Your Account

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements,

devices you have enrolled will remain current. For security purposes, we

may deactivate devices that have not been used for an extended period.

You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester, and I don’t

want my Central Mobile ID on my device? Can I delete and re-

add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when

you return.*

To remove your Central Mobile ID, navigate to the Wallet app, tap (…) in

the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your

hone, scroll to the bottom and select Wallet & Apple Pay. Tap on your

Central Mobile ID, scroll to the bottom, and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have

exceeded the device limit for your Central Mobile ID.

Institution name – Mobile ID

Can I delete my Central Mobile ID from Apple Wallet or Google

Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple

Wallet or Google Pay.

From iPhone:

1. Navigate to the Wallet app.

2. Tap (…) in the lower right corner of your card.

3. Scroll to the bottom and select Remove Card.

4. Eligible cardholders who have not exceeded their device limit can

add their Mobile ID back at any time.

From Apple Watch:

1. N

avigate to the Watch app on your iPhone.

2. Scroll down and select Wallet & Apply Pay.

3. Tap on Transact Mobile Credential.

4. Scroll to the bottom and select Remove Card.

5. Eligible cardholders who have not exceeded their device limit can

add their Mobile ID back at any time.

From Google Pay:

1. Open Google Pay.

2. Select your Campus ID from the available cards.

3. Touch the three dots in the upper right corner of the screen.

4. Select Remove ID.

5. Confirm Remove ID selection.

om Transact eAccounts:

1. Open the Transact eAccounts Mobile App on your phone.

2. Tap Continue to Sign In and login with your school credentials.

3. Approve the multi-factor authentication request.

4. Click on your photo in the upper left corner.

Institution name – Mobile ID

5. Under Campus ID, click the icon in the upper right corner of your School

ID Card display.

6. Tap Add or Remove Campus ID from Wallet at the bottom of the bac

of your School ID Card display.

7. Select device(s) to remove from your card.

8. Tap Remove in the pop-up box.

9. Tap on the Remove Card notification at the top of the screen or go to

Google Pay and tap Remove Card displayed under the School ID Card.

10. Tap Remove in the pop-up box and the card will be removed from your

Google Pay.

How do I update information on my Central Mobile ID?

Name information on the Central Mobile ID comes to us from the

university’s core business systems and needs to be updated there.

Students, faculty, and staff should contact the Registrar’s Office. Once

changes are completed, the updates will sync to the Central Mobile ID on

your phone within 48 hours.

Why are my account balance(s) not displaying?

• Account balances are currently only displayed on Apple devices.

• If your account balances are $0, they will not display until funds are

added.

• If you have available funds that are not displaying, please contact th

CentralCard Office at 989-774-384 or email centralcard@cmich.edu.

My balance is different on my device than in Transact

eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other

service interruption. Updates cannot be made when there is no connecting

service to sync data between Transact eAccounts and your device. The

Transact eAccounts app will display the most current information.

Institution name – Mobile ID

Why do I have a negative balance on my Flex Dollar account?

A negative balance can occur if you make a transaction when a retail device

is offline. When the device comes back online and the transaction is

posted, you will see a negative balance if there are not enough funds in

your account to cover the transaction.

I used my credit card at a participating retail location when I

meant to use my Central Mobile ID. What can I do to correct my

payment source?

Return to the location of the sale and request the store issue a credit card

refund, then process the transaction against your Central Mobile ID.

I am graduating or leaving the University. What happens to my

Mobile ID?

Your Central Mobile ID will become inactive when you no longer meet

eligibility requirements. If you transfer to another participating program or

department at Central Michigan University, your credential will stay active

and update accordingly.

Securing Your Account

What should I do if I lose my card or device, or if I believe there has

been fraudulent use of my credential?

• Log into Transact eAccounts at it.cmich.edu/transacteaccount to deactivate

your card or device. Or during regular business hours, contact the

CentralCard Office at 989-774-3484. Be sure to specify whether the

physical ID card, watch, and/or mobile ID should be deactivated. Any

device not specified to be suspended will remain active.

Institution name – Mobile ID

• If applicable, identify the fraudulent activity: For purchases using Flex

Dollars, contact the CentralCard Office via email centralcard@cmich.edu

and report the suspected fraud. If door access was involved, contact the

Help Desk at 989-774-3662.

• In the Transact eAccounts app:

o Click the settings gear in the upper right corner.

o Select the Card Management option.

o Choose the credential you want to deactivate and toggle it off.

o You will receive a confirmation email. Only the selected card will be

deactivated. All other credentials will remain active.

• In the Transact eAccounts web version:

o Select Card Services

o Select Deactivate Card

o Select the credential to deactivate and click on “Deactivate Card”

o You will receive a confirmation email. Only the selected card will be

deactivated. All other credentials will remain active.

• Additional instructions for Lost/Found Apple devices and Find My iPhone

are located at https://support.apple.com/en-us/HT201472

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following

steps:

In the Transact eAccounts App:

o Click the settings gear in the upper right corner.

o Select the Card Management option.

o Choose the credential you want to reactivate and toggle it on.

o You will receive a confirmation email. Only the selected card will be

reactivated.

Institution name – Mobile ID

In the Transact eAccounts Web Version:

o Select Card Services

o Select Activate Card

o Select the credential to reactiva

o Y

ou will receive a confirmation email. Only the selected card will be

reactivated.

APPENDIX

Transact eAccounts Mobile App Features

1. Stored Value Account Deposits

a. Saved Payment: eAccounts mobile app deposit requires a Saved Payment option

be created in advance.

i. From the eAccounts home page, Login using your Student login account

credentials and multi-function authentication code.

ii. Click the +Add Money link under the stored value account display toward

the upper left of the screen.

iii. After completing a deposit transaction, the Saved Payment option will be

available on the Receipt for Account Deposit page.

1. Check Save this payment method for future use and type in an

alias name for this payment card option.

2. You may also check Set as default for future deposit transactions.

iv. Click the Save button.

v. Under Profile along the top bar is Saved Payment Methods where you

can review and delete your saved payment(s).

vi. You will now be able to access the eAccounts Mobile App deposit option.

b. eAccounts Mobile App Deposit

i. Open the eAccounts Mobile App on your phone.

ii. Tap Continue to Sign In and login with your student login account

credentials.

iii. Approve the multi-factor authentication request. (See FAQ for more

information.)

iv. You can now view your account balances and meal plans.

v. Tap the Accounts section for stored value account options.

vi. Tap Add Money in the top right corner.

Institution name – Mobile ID

vii. Enter the deposit amount, tap Next, and then choose your payment

method.

viii. Review the deposit and tap Submit Deposit at the bottom.

ix. You will see verification that the deposit was successful and the account

balance will update.

x. Funds are immediately available.

2. Meal Plans

a. Purchased Meal Plan information is not displayed on the eAccounts Mobile

App.

3. Additional Features

a. After logging in, tap in the upper right corner on the home page for

Account Settings.

i. We recommend you always sign out of eAccounts by tapping Sign Out.

ii. You can verify Saved Payment method(s) but cannot add or delete

payment methods from the mobile app. (See instructions above to add or

delete payments.)

iii. Add another site from the list should you have access to eAccounts

through enrollment at another school.

Institution name – Mobile ID