Untitled

DIRECTV

HD AND SD ST AND ARD R ECEIVERS

USER GUIDE

DIRECTV

HD AND SD ST AND ARD R ECEIVERS

USER GUIDE

This DIRECTV Set Top Box meets

ENERGY STAR guidelines.*

*May not apply to

older models.

Welcome to the DIRECTV Family!

Welcome to the DIRECTV Standard or HD receiver. Now that you’re plugged in, it’s time to start enjoying your access to over 265 channels of

TV programming, including Sirius XM satellite music channels, plus an extensive Pay Per View selection. This User Guide will take you step

by step through everything from pushing the POWER button to searching and ﬁnding your favorite programs.

Getting Connected

If a professional installed your DIRECTV

Receiver, you are ready to start watching TV.

If your receiver was not professionally installed or you just added a surround sound system or other equipment, please see Chapter 3:

Installation and Connections.

If you’re new to DIRECTV or just want to know the essentials, simply read the Chapter 1 Quick Start. If you want to become an expert, read

Chapter 2 to get all the details.

• You must subscribe to the HD Access fee in order to be able to view the HD channels included

in your programming package.

• DIRECTV hardware, programming, and HD Access fee available separately.

For information and pricing regarding programming, and HD Access fee, please visit directv.com.

IMPOR TA N T:

This user guide applies to Standard Deﬁnition (SD), as well as High Deﬁnition (HD) receivers. Sections devoted exclusively to HD are

marked with the HD ONLY icon and placed on a light blue background.

TABLE OF CONTENTS

Viewing Live Television..............................................14

Program Guide .......................................................................14

Local Channels ........................................................................14

HD & SD Channels .................................................................15

Unsubscribed Channels ........................................................15

Guide Banners .........................................................................16

Mini Guide ................................................................................16

Channel Banner ......................................................................17

Interactive Channels ...............................................................18

Pay Per View .............................................................................20

Program Guide Features and Options .........................24

Filtering the Guide ...................................................................24

Guide Options ..........................................................................25

Special Feature: Channel Program List .................................27

Live TV Features and Options ..................................28

Live TV Options .......................................................................28

Main Menu - Search for Shows .................................31

Search by Title .........................................................................31

Search by Person ................................................................... 32

Search by Channel ................................................................. 33

Search by Keyword ................................................................ 34

Recent Searches ................................................................. 35

Main Menu - Manage Autotunes ...............................36

To Do List .................................................................................36

History ................................................................................... 37

Purchases ........................................................................... 37

Manual Autotunes .................................................................. 37

CHAPTER 2: DET AILED INF ORMA TION

TABLE OF CONTENTS

Main Menu - Overview ...............................................30

Using Your Remote Control.........................................12

Turning Equipment On and Off ................................................12

Navigation and Destination Buttons ........................................13

Short Cut Buttons ...................................................................13

Safety & Care ..............................................................8

Welcome to the DIRECTV Family ..................................3

Main Menu ...............................................................................21

CHAPTER 1: QUICK ST ART

Main Menu - Customer Care & Help .........................40

Help Topics and FAQs .............................................................40

Main Menu - Caller ID & Messages ...........................38

Messages ................................................................................38

Caller ID ...................................................................................39

Main Menu - Parental, Fav’s & Settings ...................41

Parental Controls ...................................................................41

Favorite Channels ..................................................................47

System Setup ..........................................................................48

Reset .......................................................................................56

CHAPTER 3: INST ALLA TION AND CONNECTIONS

Installation .................................................................58

Your Phone Connection ...........................................................58

Connections for Auxiliary Equipment......................................58

Guided Setup ...........................................................................62

Activate Your DIRECTV

Service ..............................................62

Programming Your Remote Control ........................................63

CHAPTER 4: TROUBLESHOOTING TIPS

Troubleshooting Tips ..................................................66

Resetting/Reauthorizing Your Receiver .................................66

System Software Updates .......................................................67

On-Screen Error Messages ....................................................67

DIRECTV

Receiver or TV Problems ....................... 68

Remote Control Problems ...................................... 75

Running the System Test ......................................... 76

CHAPTER 5: WARRANTY & O THER INF ORMA TION

1. SD and HD Receivers Front and Back Panels .........92

Standard Receiver ...................................................................92

HD Receiver ........................................................................... 96

2. About High Deﬁnition .........................................100

Index ...................................................................107

Limited 90-Day Warranty ......................................78

Product Information ...............................................81

DIRECTV Protection Plan ..........................................82

FCC Customer Information ....................................84

Terms & Conditions for Use of Software .................88

APPENDICES

TABLE OF CONTENTS

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Safety & Care

Important Safety Instructions

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Do not use this apparatus near water.

6) Clean only with dry cloth.

7) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.

9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and

a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the

obsolete outlet.

10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11) Only use attachments/accessories speciﬁed by the manufacturer.

12) Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution

when moving the cart/apparatus combination to avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.

14) Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply

cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does

not operate normally, or has been dropped.

Your DIRECTV

Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for

safe and optimal use of the equipment.

Meaning of symbols printed on the rear panel of the product:

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

This symbol indicates that dangerous voltage consisting a risk of electric shock is present within this unit.

Safety & Care

CAUTION: Avoid moisture to reduce the

risk of ﬁre or electric shock. The DIRECTV

Receiver should not be used near water (for

example, kitchen sink, bathtub, pool, damp

basement). Also, never spill liquid on the

receiver, and do not place vases or other

vessels containing liquid on top of it.

WARNING: To reduce the risk of ﬁre or

electric shock, do not expose this product

to rain or moisture. The apparatus shall not

be exposed to dripping or splashing and no

objects ﬁlled with liquids, such as vases,

shall be placed on the apparatus.

IMPORTANT: Be sure not to place your

DIRECTV

Receiver near anything WET or

HOT!

If this product is used at 240VAC, a suitable

attachment plug should be used.

TIP: We highly recommend plugging the

DIRECTV

Receiver into a surge protector

to prevent damage from ﬂuctuations in

your power supply.

CAUTION: To reduce the risk of electric

shock, do not remove cover (or back).

No user-serviceable parts inside.

Refer servicing to qualiﬁed service

personnel.

RISK OF ELECTRIC

SHOCK DO NOT OPEN!

CAUTION

• Ensure proper ventilation — the vent slots on the DIRECTV

Receiver must be left uncovered to allow proper airﬂow to the unit.

Blocking the airﬂow to the unit could impair performance or damage your receiver and other components.

• Do not stack electronic components or other objects on top of the DIRECTV

Receiver. Also, do not stack the receiver on top of a

“hot component” such as an audio power ampliﬁer.

• Protect your components from power surges by connecting all the components before plugging any power cords into the wall

outlet. Use of a surge protector is also recommended.

• Don’t overload power outlets or extension cords, which can result in the risk of re or shock. It’s also important to use only the

type of power source indicated on the marking label or in this manual.

• Avoid audio hum or interference by inserting all cable plugs rmly into their jacks. Also, place Audio/Video (A/V) cables to the

sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away

from A/V cables as much as possible.

• Never insert objects of any kind into any openings in the DIRECTV

Receiver (other than the DIRECTV

Access Card as detailed in

this manual).

• Place it on a at, hard surface — do not operate the DIRECTV

Receiver on a carpet or other padded surface.

• Always unplug your DIRECTV

Receiver before moving it.

• Always unplug the DIRECTV

Receiver, TV and other equipment before you connect or disconnect any cables.

• The only way to disconnect the DIRECTV

Receiver from the power supply is to remove the power cord. The DIRECTV

Receiver

unit must therefore be installed next to the power point which must be easily accessible.

• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV

Receiver yourself; always take it to a qualiﬁed

service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect

reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or

modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void

the user’s authority to operate the equipment.

• Do not drop your DIRECTV

Receiver and always move it with care.

• Have your DIRECTV

Receiver professionally serviced (do not attempt to service it yourself).

• Any changes or modications in construction of this device which are not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• If you move your DIRECTV

Receiver between locations at different temperatures, allow it to reach room temperature before you

apply power to it.

• Do not pick up or otherwise move your DIRECTV

Receiver while it is connected to the AC power supply. If you want to move your

set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing

• To reduce the risk of re, use only No. 26 AWG or better telecommunications line cord.

For your information: The identiﬁcation sticker can be located underneath or on the back of your receiver.

The telecommunication network voltage used is the category number 3.

Note to Satellite Dish Installer

This reminder is provided to call your attention to articles 810 and 820 of the 2005 National Electrical Code. Refer to article 810, in

particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by

reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as

close to the point of cable entry as practical.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

USING Y OUR REMOTE CONTROL ..................................12

VIEWING LIVE TELEVISION ...........................................14

CHAPTER 1 - QUICK ST ART

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Using Your Remote Control

Mode Switch

Note:

Each time you press a button, a green light at the top of the remote ﬂashes.

If the light ﬂashes several times for just one press, it means the batteries

(size AA) are getting low and need to be replaced.

These two buttons turn your TV and DIRECTV

Receiver on or off

together. If your DIRECTV

System was installed professionally, your

remote has already been programmed to operate your TV. If you need to

reprogram the remote for a new TV or for any other reason, press MENU,

choose Parental, Fav’s & Settings, then System Setup, then Remote, then

Program Remote and follow the step by step instructions.

Use the POWER (PWR) button and Mode Switch to turn a single

component on or off (for example a DVD player or surround sound

system). Simply slide the mode switch to the position that matches the

component you want to control and then use the POWER button to turn

it off or on. The mode switch must always be in the left-most position to

control your DIRECTV

Receiver. If the mode switch is in a position that

has not been programmed, or if you press a button that is not supported

by that particular piece of equipment, an on-screen message will pop up

to alert you.

This universal remote control is your touch point to the system, so we’ll start there.

Turning Equipment On and Off

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CHAPTER 1 - QUICK START

Shortcut hints

Using Your Remote Control

You already know how to use the buttons on the bottom half of the remote. The digit keys, volume,

etc. work the same way they do on any other remote. These buttons in the middle of the remote are

navigation and destination keys.

Press the GUIDE button to go to the program guide screen. Press the ACTIVE button to go to the

DIRECTV Interactive services home page. The LIST button takes you to the To Do List. See Chapter

2, “Manage Autotunes” for details. Press EXIT to get out of any menu screen and return to live TV.

Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen.

Press BACK to move back to the previous screen. (You can also use the LEFT ARROW button to step

backward one column at a time.) The MENU key takes you to the main menu where you go to access

all of the features available in your system. Press INFO on any show to see information about that

show.

You can move through all of the DIRECTV user screens using

only the direction ARROW buttons and the SELECT button as

appropriate. However, the RED, GREEN, YELLOW, and BLUE

buttons on the remote are special short cuts that change

function depending on which menu screen you are looking at.

As you use the system look in the bottom right of particular

screens for hints that tell you which color button to use for

a particular short cut. You’ll see several examples in this

chapter.

Navigation and Destination Buttons

Short Cut Buttons

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

To see what’s showing, press the GUIDE button to bring up the on-screen

program guide. The guide holds 7 days (3 days for SD) of programming

information for you.

The current programs are listed on the left side of the guide. The future

programs are off to the right. Move the yellow highlight onto the current

program you want to watch and press SELECT to tune to it.

You can navigate in the guide three ways: use the ARROW buttons to move

one cell at a time up/down/left/right; use the CHAN/PAGE button to scroll

a whole page up or down; type in the channel number to go directly there.

Look for the color-button hints at the bottom of the screen for short cuts

(i.e. use the GREEN button to move ahead in time 12 hours, once there

use the red key to come back 12 hours). If you press GUIDE twice, you’ll

see a screen that lets you ﬁlter the guide. See Chapter 2 “Program Guide

Features and Options”, “Filtering the Guide” for details.

Your DIRECTV-provided local channels can be found in the guide from

channel numbers 2 through 69.

If you have HD, depending on your local market, you may see an HD or SD

version of a local channel.

Program Guide

Local Channels

Viewing Live Television

Channels

Programs

Program

Info

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CHAPTER 1 - QUICK START

DIRECTV has a tremendous offering of HD channels and they are

spread throughout the guide. To ﬁnd them, look for HD after the

channel call sign (i.e. STZHD or CNNHD) in the channel column

of the guide and also look for HD after the program title in the

guide. If you want to see only the HD version of a channel in the guide

go to chapter 2, section Parental, Fav’s & Settings/Settings/Display for

instructions on how to make that setting.

HD and SD Channels

Channels in the guide that are not part of your subscription package are

shown grayed out. You can customize your guide to hide those channels.

See Chapter 2 “Program Guide Features and Options”, “ Customizing the

Guide” for details.

Unsubscribed Channels

Unsubscribed

Channels

Viewing Live Television

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Guide Banners

In the guide you will also notice from time to time a special row sandwiched

between channels.

We use these “banners” to post important messages, or helpful hints, or

to alert you to new products or services. If you are interested, simply press

SELECT on the banner and it will take you to that destination.

Viewing Live Television

Once you are watching your show, if you want a quick look at what’s on

next, press the BLUE button to bring up a one-line mini program guide.

You can use it for the current channel or you can type in a new channel

number to see what’s on there. Press SELECT on the new show if you want

to go to that channel.

Mini-guide

One-line

mini-guide

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CHAPTER 1 - QUICK START

Viewing Live Television

Once you see a current show in the guide that you want to watch, press

SELECT and the receiver will tune to that channel. Then you will see a

brief channel banner showing you the program name, channel number,

date, time and other information. You can bring up the channel banner

at any time by pressing the INFO button. The icons near the upper

right give you more information about your show or your system such

as whether a second audio language is available or if you have a system

message waiting. Go to the inside of the back cover of this manual to get an

explanation of all the icons. If your program has an alternate audio track,

press the GREEN button to hear it.

Press the YELLOW button to bring up the Live TV Options menu. You can

turn closed captioning on, in addition to other actions. See Chapter 2 for

details.

Channel Banner

Icons

Shortcut hints

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Viewing Live Television

The DIRECTV ACTIVE

channel is the home of DIRECTV Interactive Service.

Press the ACTIVE button on your remote to get the latest weather,

horoscopes, lottery results and more.

Interactive channels are unique because in addition to video and audio, they

also contain a software application that lets you interact with what you see

on the screen. When accessing these channels you will have to wait a few

seconds for the software to download. The channel is ready to interact when

the yellow highlight box appears.

When you want to exit an interactive channel, simply press GUIDE and pick

the channel you want to move to or you can type in the new channel number

while in the interactive channel.

Interactive Channels

Take a look at the program guide from channel 100 to 115 to ﬁnd some of

the other Interactive channels. The News Mix and Sports Mix channels

let you see up to 8 of the hottest channels on one screen. Move the yellow

highlight box around using the direction arrows on your remote to hear the

audio associated with each channel. If you want to see one of the channels

in full-screen mode, simply move the yellow highlight box on top of it and

press SELECT.

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CHAPTER 1 - QUICK START

Viewing Live Television

The Game Lounge

™

service contains memory and skill games that you

can play on-screen using only your remote. There are free as well as

subscription-only games to play. If you are good enough, you will see

your name on the leader board.

Interactive content like scores, statistics and other information are

also provided along with some of our special sports and entertainment

channels. Look for an on-screen popup that lets you know when

interactive content is available and follow the on-screen instructions

to use the interactive features.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Viewing Live Television

You don’t have to go out for the best and biggest movies and special

events! Recent hits and events like sports, comedy and more are available

24 hours a day on DIRECTV Pay Per View. You’ll ﬁnd them listed in the

program guide starting around channel 120.

To buy a program, tune to it directly or press INFO on the highlighted

program in the Guide. Select the Buy option and follow the on-screen

instructions. As long as your receiver is connected to a land-based phone

line, you can use your remote to order.

Pay Per View

Note:

You can also order your DIRECTV Pay Per View movies and events on the

Internet at directv.com or over the phone at 1-800-531-5000. Keep in mind,

though, there is an additional ordering fee for purchases placed over the

phone.

You can cancel your Pay Per View order for any reason as long as none

of the program has been viewed. If the program is set to autotune in the

future, press MENU, then select Manage Autotunes, then To Do List.

Highlight the program and press the RED button to delete it.

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CHAPTER 1 - QUICK START

Viewing Live Television

You don’t really need it to surf through live TV, but the main menu can take

you anywhere in the system, except to the guide.

Press MENU once to see the Main Menu . Press MENU again (or EXIT) to

make it go away.

Main Menu

HD Receivers

Note:

The SD receiver does not have the “Customer Care & Help” menu item.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Viewing Live Television

PROGRAM GUIDE FEA TURES AND OPTIONS ........................24

LIVE TV FEA TURES AND OPTIONS .........................................28

MAIN MENU

OVERVIEW .......................................................................30

SEARCH FOR SHOWS ....................................................31

MANAGE AUTOTUNES ....................................................36

CALLER ID & MESSA GES ...............................................38

CUSTOMER CARE & HELP .............................................40

PARENT AL, FA V’S & SETTINGS .......................................41

CHAPTER 2 - DET AILED INF ORMA TION

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Program Guide Features and Options

In Chapter 1 you were told to press GUIDE once on the remote to bring up

the program guide. That’s great if you know where you want to go or are

just browsing the huge selection of DIRECTV channels. However, there

may be times when you want to temporarily trim down the channels that

are shown in the guide, ﬁltering them according to the type of program

you are looking for. For example, you may want to see what’s on for

Sports or Movies or News. In that case, press GUIDE twice to bring up

the guide ﬁlter.

You can also choose “HDTV Channels” to ﬁlter the guide to show

only HD channels.

Simply use the arrow keys to get to the ﬁlter you want, press SELECT, and

the guide will then show only that type of channel. Look for the label in the

bottom left of the guide to see how it is being ﬁltered. Since the ﬁltering is

temporary, it only lasts as long as you keep the program guide up on the

screen. The next time you come into the guide, it will not be ﬁltered and will

again show all channels.

Filtering the Guide

Look here to

see how the

guide is being

ﬁltered.

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CHAPTER 2 - DETAILED INFORMATION

From the program guide screen, press the YELLOW button to bring up

“Guide Options”.

Select “Sort Programs by Category”, then select a category to see a list of

shows in chronological order that match your sort criterion.

Select “Jump to a Date & Time” to quickly go to a future date and time in

the Guide.

Select Pay Per View and then the type of show you want to see a complete

listing of what is available in the guide in chronological order.

Program Guide Features and Options

Guide Options

Sort Programs by Category

Jump to a Date & Time

Pay Per View

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Change Favorites List (Customizing the Guide)

Program Guide Features and Options

HD receivers have an option in “Change Favorites List” to display

“Channels I Get” which will only show the channels to which you

subscribe.

You can use “Change Favorites List” to create a completely custom list of

channels selecting each individual channel that you want to see in your

program guide.

Press GUIDE, use the color button hint at the bottom of the screen and

press the YELLOW button to bring up the guide options menu. Select

“Change Favorites List” and Edit Settings . Simply follow step by step

screen instructions to create and name your custom channel list. The

bottom left corner of the program guide screen shows your custom channel

list name to tell you how the Guide is customized.

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CHAPTER 2 - DETAILED INFORMATION

Program Guide Features and Options

You can see all of the programs that are coming on a particular channel

listed in chronological order. Press GUIDE, then move the highlight to the

channel of interest and press INFO.

The receiver will then sort through the guide and give you two weeks of

programs in chronological order for that channel. Use the ARROW buttons

to navigate up or down the list or use the CHAN UP/DOWN button to page

through the list. Highlight a show in the list and press INFO to get more

information about it. You can return to the guide by selecting Done or

pressing GUIDE or using the LEFT ARROW button.

Special feature: Channel Program List

Highlight the

channel

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Press SELECT on Change Favorites List to pick which list of channels shows

up in your program guide. You can choose All Channels (some may not be in

your programming package, so although you may see them in the guide you

will not be able to tune to them), or any of your self-created lists.

While watching Live TV you can press the YELLOW button to bring up a list of

options: View Previous Channels, Closed Captioning, Change Favorites List,

Audio Options.

Press SELECT on Closed Captioning to toggle it ON or OFF.

Press SELECT on “View previous channels” to see a short list of the

channels you have watched previously. If you select a channel from this list

the receiver will tune to that channel. This is an easy way to toggle between

the channels you watch most often.

Change Favorites List

Live TV Options

Closed Captioning

View Previous Channels

Live TV Features and Options

If you have an HD receiver, you may also choose “Channels I Get”

to see only the channels that are in your DIRECTV programming

package.

You can also choose Edit Settings if you want to create a new list. See the

Parental, Fav’s & Settings section near the end of this chapter for details.

Look here to

see to see if the

guide is using a

favorites list.

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CHAPTER 2 - DETAILED INFORMATION

Audio Options

Speaker Icon

Live TV Features and Options

If the program you are watching is being broadcast with additional language

audio tracks (such as Spanish), the “speaker” icon at the top-right is

darkened. Select Audio Options and select the alternate language track you

want (not all shows have an alternate language track) or press the GREEN

button to cycle through the available audio tracks.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Overview

Search for Shows

Finds shows by title, actor, or keyword that appear within the 7-day (3-day

for SD) program guide. You can also search for channels here instead of

browsing the entire Guide.

Press MENU on the remote to bring up the main menu. It lists important

destinations in your DIRECTV

System. They are summarized below and

explained in more detail in the remainder of this chapter.

Contains a log of the phone calls into your home (assuming you have a land

line and Caller ID phone service) as well as DIRECTV

System messages to

you.

Lets you see the status of shows (past and future) that the receiver is set

to tune to automatically (Autotunes). You can also see past Pay Per View

purchases listed and set an Autotune by channel and time.

Lets you set Parental Control limits, choose Favorite Channels for a

customized program guide, and choose settings for your TV, remote, and your

entire DIRECTV

System.

Caller ID & Messages

Manage Autotunes

Parental, Fav’s & Settings

Customer Care & Help

Provides access to a help glossary.

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CHAPTER 2 - DETAILED INFORMATION

Main Menu - Search For Shows

Use the search engine to ﬁnd programs based on Title, Person, Channel or

Keyword. This powerful tool ﬁnds all programs that match your criterion

within the 7-day (3-day for SD) program guide.

Here’s how it works:

Always start search by pressing MENU on the remote. Select Search for

Shows and then select one of the following categories:

When you know the title you are searching for, enter it one letter at a time

in the on-screen letter pad by highlighting the letter you want and pressing

SELECT. (Note that you can choose Delete (DEL) to get rid of the last letter

or Clear (CLR) to start over if you make a mistake.) You do not have to enter

the initial article like “The” or “An”. Each time you enter a letter, the search

becomes more precise. You don’t always have to enter the complete title.

Just the ﬁrst few letters will usually get you close enough. Then you can

move the highlight to the list on the right and scroll or page down until you

see your title.

Because your title can appear on several channels, it may have a folder icon

next to it.

Search by Title

Press SELECT on the show to bring up the information screen.

If it is in HD, it will have the HD icon next to it.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Search For Shows

Use the letter pad to enter the ﬁrst few letters of the person’s last name. You

will see a list on the right side of the screen showing you actors, actresses,

and directors.

Select the name that you want and a list of show titles will appear.

If your person’s name does not appear in the list, you might want to try the

name in a Keyword search (see page 34).

Search by Person

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CHAPTER 2 - DETAILED INFORMATION

Main Menu - Search For Shows

You can also type in the channel name to ﬁnd it instead of surﬁng through the

large DIRECTV program guide.

Search by Channel

If you select your desired channel from the list on the right you will get a list

of the shows scheduled on that channel.

Use the keypad to enter in the ﬁrst few letters of the channel name.

In this case we typed in “BL” to ﬁnd Bloomberg.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Search For Shows

You can use the keyword search to ﬁnd programs that don’t ﬁt into the

Title or Person search criteria. For example, if you are looking for a show

about cats, use the word pad to spell out “cats”.

Search by Keyword

Simple words like “cats” can give you a lot of errant results, so try to

pick good keywords to get the best results. In some cases you can enter

a phrase (for example “Wild Cats”), but it must be an exact match to the

program guide information to appear in the search results. Usually, it is

better to use single words.

In this case, you must write the complete word in order to obtain relevant

results. Be aware that the search engine looks through show titles and

descriptions for the keyword as a separate word and even as a part of

a word. Thus, you can see in the example that Catskills Mountains was

returned by the search even though it wasn’t what the user was after.

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Main Menu - Search For Shows

This handy feature lets you go back to a list of your 25 most recent searches

in case you want to update a search you used previously.

Recent Searches

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Manage Autotunes

To Do List

“Manage Autotunes” is where you go to ﬁnd the status of shows (past and

future) that the receiver is set to tune to automatically (autotunes). Press MENU

and select “Manage Autotunes” to see the following sections:

“To Do List” contains all of the autotunes your receiver is set to make in the

future. The icons next to the titles indicate whether the autotune is a single

event, or part of a series, or an autotune based on a person or keyword

search. The list is ordered by time with the next autotune at the top and

the furthest in the future at the bottom. You can use this screen to make

sure your autotunes are properly scheduled or to delete future scheduled

autotunes.

Deleting single shows is easy, simply highlight the show you want to delete

and press the RED button on the remote. A conﬁrmation message will

appear before you can delete the show.

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Main Menu - Manage Autotunes

Provides status information for every autotune made, including those

that were cancelled or deleted. If you think something should have been

autotuned, but wasn’t, check here to look for an explanation.

Provides status information for all Pay Per View programs that were bought

and the date and time they were viewed.

Almost all of your autotunes can be done automatically by your receiver

based on the show title, but there may be times when you want to set up

a completely manual autotune based only on channel , time and date. In

that case, select Manual and enter all of the options as you wish including

whether you want this to be a one-time or recurring autotune (i.e. every

Tuesday), channel, day and date, start time and duration. You can schedule a

manual autotune up to 12 days in advance.

History

Purchases

Manual Autotunes

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV sends messages to you via satellite for important news items or

special promotions. We also summarize important software changes or new

features that we download to your receiver. When you have a new message in

your folder the dark message icon will appear in the channel banner of any

program you are watching.

Simply press MENU, select Caller ID & Messages, then Messages to see your

DIRECTV messages. You will have the option to keep or delete the message.

Messages

Main Menu - Caller ID & Messages

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CHAPTER 2 - DETAILED INFORMATION

Main Menu - Caller ID & Messages

This section allows you to conﬁgure and review your Caller ID (if you have

that phone service and your receiver is connected to the phone line). Set up

your receiver to display Caller ID by selecting Caller ID & Messages from the

main menu, then Caller ID, then navigate over to the Notiﬁcation tab (or press

the GREEN button for the shortcut), and select Notices: ON.

When the Notiﬁcation option is on, you’ll see a notice on your TV screen

whenever a call comes in. You can review your 25 most recent calls in the call

log at any time. Highlight and select a name to delete that listing from your

log.

Caller ID

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Customer Care & Help

To access the written Help Topics and FAQs, press MENU, then

select “Customer Care & Help”, then select “Help Topics”.

Press SELECT on a folder to open it and press SELECT on the topic of your

choice. If you want to go to the FAQ tab, press the GREEN button.

Help Topics and FAQs

Press MENU and select Customer Care & Help to access a list of

Help topics and FAQs that explain how to use your receiver.

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Parental Controls

Main Menu - Parental, Fav’s & Settings

Selecting Parental, Fav’s & Settings in the Main Menu displays a submenu of

items that lets you customize and adjust your DIRECTV viewing experience.

You can choose Parental Controls to limit what ratings your children are

allowed to watch, how much they can spend for Pay Per View shows or even

what hours they can watch DIRECTV programming.

Choose Favorites to set up your own personal list of favorite channels and

then use it in the program guide for a more customized experience.

Select System Setup to adjust and conﬁgure how you want your TV and

DIRECTV

System to work together.

Parental Controls enables parents to place certain restrictions on just who’s

watching what, and require a passcode to view restricted programming.

Whether it’s for mature content, spending amounts, or even the number of

hours of TV watching allowed, you’re always able to keep limitations where

you want them for the whole family.

Press MENU, SELECT Parental, Fav’s & Settings, select Parental Controls,

then Edit Settings, and you’ll see the current status showing any restrictions.

The system default is “unlocked” for all categories.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

Note:

You can also use the RED or GREEN buttons to move between the tabs (movies, TV,

other)

Here you can set rating limits for Movies and TV:

Select Ratings.

Highlight the desired tab using the ARROW keys and press

SELECT.

Ratings

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Main Menu - Parental, Fav’s & Settings

You can block viewing of a certain channel or channels using this menu.

Select Chan Blocks in the left menu, then scroll down the channel list to

select those you wish to block, or key in channel numbers for quicker access.

Use Block All or Allow All to save time if you wish to affect a large number of

channels.

Select the TV tab, then highlight and select the TV rating you desire. You

can also set ratings for particular content (for example, Fantasy, Violence,

Dialogue), each of which is described when highlighted.

To block programming that has no rating — such as news and sports — select

the Other tab.

Channel Blocks

-TV Programs

-Other Shows

Highlight and select the Movies tab, then set the overall rating limit

you wish to impose. Brief descriptions of the ratings appear for your

guidance.

-Movies

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

From the left menu, select Spending, then set your preferred spending limit

for any single Pay Per View purchase. Simply key in the amount using the

numbers on your remote.

From the left menu, select Hours, then set your preferred hours during

which TV can be viewed. You can set hours based on “school nights” and

weekend nights—Monday-Thursday, Friday-Saturday, and Sunday.

Limit Spending

Limit TV Viewing Hours

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Main Menu - Parental, Fav’s & Settings

Temporarily or permanently unlocking a restriction is easy. To temporarily

unlock a particular program:

When any controls are currently activated, Unlock Now will appear if you

try to tune to a restricted program.

Select Unlock Now and enter the password.

Let me in ...!

Once you’ve set the restrictions you want, choose Lock Now from the left

menu. You’ll be directed to create a passcode (which you’ll want to make easy

enough to remember, but hard enough that the little ones won’t guess it!).

This passcode will be your entry to unlocking and adjusting limitations in the

future.

An on-screen message will appear whenever anyone tries to tune to a

channel or program that has been restricted, or attempts to spend or watch

beyond limitations set. He or she will not be allowed to proceed without the

passcode. Using your passcode, you can easily override the limits.

Now, lock it

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

Making multiple entries aimed at guessing the passcode is discouraged by a

time delay; each invalid passcode entered lengthens the delay for subsequent

entry by one second.

To change your passcode at any time:

Scroll down to Passcode and press SELECT.

Enter your old password, then enter a new one twice to

conﬁrm.

Press MENU, then select Parental Fav’s & Settings, then

select Parental Controls.

Various options for removing restrictions temporarily

or permanently will appear. Select one and enter your

password.

For more unlock options:

Press MENU, select Parental Controls, Fav’s & Settings, then

Parental Controls, then Edit Settings.

Note:

If you forget your password, call 1-800-DIRECTV to reset it. You must be the

registered account holder and have your account number.

Note:

If you have Parental Controls set and temporarily unlocked, turning the receiver

off will turn the parental controls back on.

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Main Menu - Parental, Fav’s & Settings

You can reach the favorite channels choices from the main menu or live TV.

From the main menu select Parental, Fav’s & Settings, then Favorite

Channels. From live TV, press the YELLOW button, then select Change

Favorites List. If you have not already created a Favorites list, the Setup

Custom 1 and Setup Custom 2 options will be displayed.

Favorite Channels

Selecting a Favorites list makes it active and hides the display of all other

channels in the guide. See the label in the bottom left of the program guide

screen that reminds you which channel list you are currently using. To return

to displaying all channels, press the YELLOW button while in the guide, select

Favorites, and select the All Channels option.

Select the one you want, and follow the on-screen instructions to create and

name your list. Once your list is created, if you press the YELLOW button

while in the guide, the guide options menu will appear.

Select Change Favorites List to pick the list you want to use in the guide.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

From System Setup you can access the Info & Test, Satellite & Antenna

Setup, Remote Setup, Audio Setup, Display Setup, HDTV (if applicable),

Access Card and System Reset screens.

System Setup

The System Info option lets you view the current system information. Press

SELECT on Info & Test. Use the arrow key to go to the right and then scroll

down to read the information. The System Info page will bring up a technical

information screen that can be of help during troubleshooting. The front tab

gives system information.

Use the ARROW button to go all the way to the top of the System Info page

and then use the Right arrow (or press GREEN button) to change tabs to the

System Test screen. The System Test option lets you run a test on the tuner,

access card, receiver ID and phone line. Select Run Test to check out your

system.

Info & Test:

Note:

Running the System Test will interfere with live TV and any current autotunes.

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Main Menu - Parental, Fav’s & Settings

This option is used by installers when your system is initially set up and you

should not have to use it. However, you can come here to see the satellite

signal strength your receiver is getting or to repeat the satellite setup

procedure.

Use this option to set up your remote for your TV or auxiliary A/V equipment.

Select AV1, AV2 or TV and follow the step by step instructions to set your

remote to control your TV or other equipment A/V equipment like a DVD

player or surround sound system.

It is best to know the model number as well as the brand of the equipment. It

will produce the best results when programming the remote.

Select “Receiver Mode” to program your remote to control more than one

DIRECTV

Receiver.

Satellite & Antenna:

Remote - SD Receiver:

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

You can also program your remote control to run other equipment

as described above. In addition, if you have an optional RF remote,

select IR/RF Setup to change your remote method of transmission

from Infrared (IR) signals to Radio Frequency (RF). While IR transmission

requires a clear line of sight to the front of the receiver, RF transmission

lets your put your receiver inside a cabinet or behind solid doors and still be

able to command it from up to 200 feet away. Select Receiver Mode if you

want to use one remote to command more than one DIRECTV

Receiver.

Remote - HD Receiver

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Main Menu - Parental, Fav’s & Settings

HD Receivers

SD Receivers

To make temporary adjustments to your preferred audio language, use the

Audio Options item from the Options menu in Live TV (or press GREEN from

Live TV to cycle through the available audio tracks).

SD receivers only have one choice to make from this setup screen.

The Audio option in Setup lets you make lasting adjustments to settings such

as your preferred audio language.

Audio:

If you have an HD receiver you have three choices to make:

- Your preferred audio language

- How loud you want the sound effects on the receiver to be

- Whether you want Dolby Digital output (for a surround sound

system, for example).

Not all TV programs deliver Dolby

Digital 5.1 channel signals. Look for the

Dolby

Digital icon in the program description and Channel Banner.

HD Channels include 5.1 surround sound when available from programmer.

Additional equipment required and sold separately. “Dolby” and the

double-D symbol are trademarks of Dolby Laboratories.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

This important section allows you to customize how several pieces of

important DIRECTV and system information are displayed on your TV.

Choose the Preferences tab to:

Display - SD Receivers:

Go to the Time Zone tab to set your time zone and whether you want the

receiver to show Daylight Savings time or not.

Move to the TV Ratio tab by using the arrow keys (or pressing the GREEN

button) and select your TV Ratio. Most SD TVs are 4:3. HD TVs are 16:9.

Set the channel banner time to determine how quickly the banner •

disappears after moving to a new channel.

Choose your preferred on-screen text language.•

Choose whether you want the ﬁrst press of the GUIDE button to take •

you directly to the program guide or to go to the category ﬁlter ﬁrst. (No

matter which one you choose, pressing GUIDE a second time shows you

the other option.)

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Main Menu - Parental, Fav’s & Settings

Display - HD Receivers:

This important section allows you to customize how several pieces

of important DIRECTV and system information are displayed on your

TV.

- Choose the Preferences tab to set whether you want lists in the program

guide to display in smooth scrolling or in blocks as you page up and down.

- Set the channel banner time to determine how quickly the banner

disappears after moving to a new channel.

- Choose your preferred on-screen text language.

- Choose whether you want the guide to show your HD channels and their

duplicate SD channels or to hide the SD duplicates.

- Choose whether you want the ﬁrst press of the GUIDE button to take you

directly to the program guide or to go to the category ﬁlter ﬁrst. (No matter

which one you choose, pressing GUIDE a second time shows you the other

option.)

Move to the Captioning tab by using the arrow keys (or pressing the GREEN

button) and select your preferred options. You can customize how closed

captioning appears, or whether it appears at all.

Move to the Centering tab to position the image on your TV screen.

Go to the Clock tab to set your time zone and whether you want the receiver

to show Daylight Savings time or not.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Main Menu - Parental, Fav’s & Settings

This section lets you optimize your HD Receiver output to match the

settings on your HDTV. You may want to refer to Appendix 2 which

describes HD formats and resolution before making any adjustments

here.

The Video tab lets you set Native mode ON or OFF. Native Mode looks at the

digital aspect ratio and resolution of the program coming into the receiver and

sets your TV to the same format on-the-ﬂy. For example, if your particular

program is being broadcast in 4:3 aspect ratio and 720p resolution, your

HD Receiver tells the TV to show it in that same format. If the next program

changes to 16:9 and 1080i, the receiver tells the TV to change to that format.

You do not need to choose Native mode because your HD Receiver will adjust

and change the picture to ﬁt your TV as described in the following paragraphs.

In fact, Native Mode slows down the response of your system to channel

changes because the receiver and TV must communicate at every channel

change before the video comes up on the screen. Therefore, the default

position is OFF, but your can override it if you wish.

Choose the screen format you prefer for the instances when the broadcast

does not exactly ﬁt your TV screen and the HD Receiver will automatically

size it. For example, when viewing very wide format movies you can choose

to have letterbox bars on the top and bottom of the screen. This preserves

the proportions of the images on the screen. Or you can choose to stretch the

images vertically to ﬁll up the screen. If your HDTV is 4:3 aspect ratio, you may

want to choose “crop” to cut off the content at the left and right side of the

screen while preserving the proportion of the images that remain.

Choose the color of the bars you prefer when viewing an image in letterbox (or

pillar) mode.

HDTV:

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Main Menu - Parental, Fav’s & Settings

The TV Type tab lets you deﬁne the aspect ratio of the TV you are

using with your receiver. Most HDTVs are 16:9.

The TV Resolutions tab lets you deﬁne what resolutions your TV can

support, so that your HD Receiver can pass the proper signal.

Note:

You can move between the tab screens by pressing the GREEN button.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Reset

Main Menu - Parental, Fav’s & Settings

Note:

DIRECTV will provide new access cards and instructions when necessary.

Follow the on-screen directions to replace your access card. You will need

your old and new access cards to complete this process.

Access Card:

From here you can restart the receiver, reset to factory defaults, or reset

everything. Restarting the receiver is the same function as pressing the RED

button behind the access card door on the front of the receiver. Restoring

factory defaults erases all of your personal preference items and restores

the receiver conﬁguration to how it was set at the factory. “Reset Everything”

completely erases everything from system memory and starts over like a

new receiver.

- YOUR PHONE CONNECTION ............................................58

- CONNECTIONS FOR AUXILIARY EQUIPMENT ................58

- GUIDED SETUP ...............................................................62

- ACTIV ATE Y OUR DIRECTV SERVICE ................................62

- PROGRAMMING Y OUR REMOTE CONTROL ....................63

CHAPTER 3 - INST ALLA TION AND C ONNECTIONS

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Installation and Connections

Your Phone Connection

Connections for Auxiliary Equipment

Tip:

To obtain the best picture quality, make sure the

receiver is connected directly to the TV.

Note:

Never connect an IN to an IN or an OUT to an OUT. All A/V jacks and inputs are

color coded. Always match the color of the plug to the same color of the jack.

For the best user experience and system performance we highly recommend that your system be professionally installed.

Call 1-800-DIRECTV to schedule an installation.

Connecting your receiver to a land-based telephone line saves you money because it allows you to purchase Pay Per View movies and

special events without calling DIRECTV to order. It is required for sports package subscriptions and is also used to enhance the interactive

features available on our interactive channels. The receiver uses a toll-free number once a month for a few minutes’ duration and is

designed not to interfere with your regular phone service. You will need an RJ11-type modulator jack (the most common type of phone jack).

If you disconnect the phone line, the receiver will not allow you to purchase PPV programs and some features of our interactive channels

will be limited.

Do not connect your receiver to a digital PBX phone system — doing so may permanently damage your equipment and void your

warranty.

The following instructions apply if you are upgrading to a new TV or adding a surround sound system, DVD player/burner or VCR some time

after your professional installation.

Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict

viewing or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer of such

equipment for additional information.

Not all cables come with your digital satellite receiver; you may need to purchase additional cables depending on your setup.

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CHAPTER 3 - INSTALLATION

Installation and Connections

All of the video and audio outputs on your receiver offer good quality. When adding new

equipment, try to use the receiver video and audio output connectors in the following order

to achieve the highest picture and sound quality throughout your audio/video system.

WARNING:

Do not connect your receiver (or any other

equipment such as a TV or VCR) to the AC power

supply until you have properly connected all the

other cables.

- S-video (one connector per receiver) provides good video, but does not provide audio. You will need to connect audio separately using

the digital audio or RCA audio connectors.

- RCA jacks (two sets per receiver) provide good video and usually come bundled with three cables for one video and two audio channels.

Video Connections

- RCA jacks provide good audio quality and are found on older auxiliary equipment.

Because there are so many makes and models of TVs and auxiliary equipment, it is impossible to fully describe all the possible

connections between your receiver and that equipment. Please refer to your TV and auxiliary equipment manuals for all of the connection

options speciﬁc to each make and model. The following images show examples of how your receiver may be connected. In these

examples, we try to use the best video connection that is supported by the TV, the best audio that is supported by the surround sound,

and the next best video/audio connections on the DVD player/burner or VCR.

Audio Connections

- HDMI [High-Deﬁnition Multimedia Interface, one connector per receiver] provides the best digital video and digital audio in

one connector.

-Component Video Output (YPbPr, one set per receiver) provides high-quality video, but does not provide audio. You will need

to connect audio separately using the digital audio or RCA audio connectors.

- HDMI [High-Deﬁnition Multimedia Interface] provides the best digital video and audio in one connector.

- Digital Audio Optical (one connector per receiver) provides excellent quality digital audio and is often used on newer

surround sound and DVD equipment.

- Digital Audio Coax (one connector per receiver) provides high quality digital audio and is also found on newer surround sound and

DVD equipment.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Installation and Connections

Here is an example using a TV that has an HDMI connector as the

best video/audio input and a surround sound system that has a

digital audio optical connector as the best audio input:

Here is an example using a TV that has component video

connectors as the best video input with RCA audio connectors as

the best audio input and a surround sound system that has a digital

audio coax connector as the best audio input:

Example: TV with HDMI Connector

Example: TV with Component Video Connectors

DIRECTV

HD Receiver

DIRECTV

HD Receiver

Television

Surround System

VCR/DVD player/burner

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CHAPTER 3 - INSTALLATION

DIRECTV

HD Receiver

DIRECTV

SD Receiver

Television

Surround System

VCR/DVD player/

burner

VCR/DVD player/burner

Installation and Connections

Here is an example of a TV that has an S-video connector

as the best video input and RCA audio connectors as the

best audio input and a surround sound system with a digital audio

optical connector as the best audio input:

Example: TV with S-Video Connector

Here is an example of a TV that has an S-Video connector as the

best video input and a VCR with RCA connectors as the best audio

input:

Example: TV with S-Video Connector

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Installation and Connections

Guided Setup

Activate Your DIRECTV

Service

If your receiver was not professionally installed, you will need to follow the guided setup screens before starting DIRECTV Service.

Once all the setup processes are complete, all that’s left to do is activate your DIRECTV Service. Before you make the call, be sure to:

Have on hand your service address, social security number and a valid major credit card.

Note your access card and receiver ID numbers. (You may have written them down earlier in this chapter.)

When you’re ready, just call 1-800-DIRECTV (1-800-347-3288) and pick the programming package that’s right for you and subscribe to

DIRECTV service.

Simply follow the on-screen directions to complete your setup functions. If you’ve installed your satellite dish and system yourself, you’ll

be guided though various functions for optimizing your signal and setup — including positioning your dish and a system test. After these

setup procedures are complete, you’ll see a message on-screen that says, “Acquiring Satellite Info,” as the receiver gathers information

from the satellite for the on-screen program guide.

Next, you’ll be given the opportunity to program your remote to control other equipment such as your TV and/or DVD player. Just follow

the screen instructions and you’ll be ready to watch in no time!

Make sure the MODE switch at the top of the remote control is set to DIRECTV, which is the far-left position.

Press PWR. The DIRECTV

Receiver will turn on. (Make sure your TV is also turned on!)

The ﬁrst screen will allow you to select a language. Using the arrow keys on the remote control, move to the language

you prefer and press SELECT.

You will see a Welcome screen.

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CHAPTER 3 - INSTALLATION

Installation and Connections

You may have already programmed your remote control during Guided Setup, but if you didn’t, or you want to make changes, or you’ve

acquired some new equipment, follow these instructions. You can program the DIRECTV Remote Control to operate your TV power,

volume and mute, additional equipment such as a DVD, VCR, stereo, or second TV or DIRECTV

Receiver.

To reset the remote control and clear all but DIRECTV mode, follow these steps:

Once your remote is programmed to work with your TV, the VOL and MUTE key control the TV regardless of the MODE slide switch

position. If you would like to change the VOL and MUTE to work with other audio equipment, such as a stereo, you can. When you

program the remote for the audio equipment, on-screen instructions will direct you on how to do this.

Factory Defaults

Press MENU to display the on-screen Menu.

Highlight “Parental, Fav’s & Settings” and press SELECT.

Highlight “System Setup” and press SELECT.

Press SELECT on “Remote” in the left menu.

Follow the on-screen instructions to program your remote for your TV or additional equipment (AV1 and AV2).

Point the remote away from your DIRECTV

Receiver and components. Press and hold MUTE and SELECT until the light

above the slide switch on the remote ﬂashes twice (about 5 seconds).

Enter 9-8-1. The light on the remote will ﬂash twice, indicating you have cleared AV1, AV2 and TV modes.

Programming Your Remote Control

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

TROUBLESHOOTING TIPS ..................................................66

DIRECTV

RECEIVER OR TV PROBLEMS ...........................68

REMOTE CONTROL PROBLEMS ........................................75

RUNNING THE SYSTEM TEST ..........................................76

CHAPTER 4 - TROUBLESHOOTING TIPS

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Troubleshooting Tips

Many problems can be corrected by performing a simple reset of the DIRECTV

Receiver. If you experience frozen audio or video, blank

screen, or the system won’t respond to front panel button or remote control, try one of these:

- Press the RED RESET button behind the access card panel door on the front of

the DIRECTV

Receiver, then wait for program guide information to be acquired.

- If the problems persist, try unplugging the power cord of the DIRECTV

Receiver

for 15 seconds, then plug it in again.

- Try reauthorizing your receiver. From directv.com, click on Customer Service,

Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721.

You will need to be logged into your account on directv.com to complete this

process.

- Running the System Test (later in this section) can also help you diagnose and

solve many common problems.

Resetting / Reauthorizing Your Receiver

Reset Button

SD Receiver

HD Receiver

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CHAPTER 4 - TROUBLESHOOTING TIPS

There may be times when you see an on-screen error message similar to the

one on the right. The top line of the message gives a brief description of the

error, while the second line supplies an error code in parentheses. In this

case, you would be trying to view a channel that you have not purchased or

that is not in your programming package. If you want to resolve the error, call

Customer Service at 1-800-DIRECTV and mention the error code number

when prompted.

Troubleshooting Tips

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions. These

updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an update is sent,

you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception should return to

normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.

Running the System Test (later in this section) can also help you diagnose and solve many common problems.

System Software Updates

On-Screen Error Messages

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Problem: Progress bar freezes while Acquiring Guide Data / Data From Satellite

Solution:

Possible Causes:

Solution:

Problem: Wrong picture, blue screen, snow or black/blank picture

- This may be normal. After ﬁve minutes, the screen saver is displayed. Press any key on the remote to see the progress bar again.

- May happen if your satellite dish isn’t adjusted properly.

While Acquiring Guide Data / Acquiring Data From Satellite message is on the screen, progress freezes during download.

- If Satellite Data Acquisition still does not move forward, press the RESET button behind the access panel door on the front of the

DIRECTV

Receiver and wait for program guide information to be acquired.

Your TV displays incorrect picture, or you have a blue, black, snowy or blank screen.

- If you don’t see the signal you think you should be seeing, try using these buttons to toggle between the signals:

• Press the TV/VCR button on the VCR remote or on the VCR’s front panel.

• Press the INPUT button on the TV remote control to change video source.

- If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV

Receiver back

on.

- Check your connections and cables.

DIRECTV

Receiver or TV Problems

- The DIRECTV

Receiver and most TVs and VCRs let you toggle between different video sources.

- Your TV may be on a different input source than what you are trying to view.

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CHAPTER 4 - TROUBLESHOOTING TIPS

DIRECTV

Receiver or TV Problems

Possible Causes:

Solution:

Problem: Caller ID not working

Problem: DIRECTV

Receiver will not turn on

Caller ID information isn’t showing on your TV screen when phone calls come in.

Your receiver won’t turn on with either the remote or from the front panel.

- You don’t subscribe to Caller ID service through your local phone company.

- The Caller ID feature in your DIRECTV

Receiver is turned off. See “Caller ID & Messages” in Chapter 2.

- You are using a wireless phone jack, which usually will not transmit Caller ID information.

- Remote batteries are dead.

- Receiver or power strip is not plugged in to a power source, or power cord is not plugged in to receiver.

- Wall outlet is dead.

- Contact your local phone company to subscribe to Caller ID service.

- Select Caller ID & Messages from the Main Menu to turn on your Caller ID notiﬁcations.

- Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your receiver or

replace your wireless phone jack.

Solution:

- Make sure the remote control mode switch is in the left-most position (DIRECTV mode), and press PWR (power key) or press

POWER button on the front panel of the receiver

- Verify that the power cord is plugged into the DIRECTV

Receiver and the wall outlet.

- Check the outlet or power strip to make sure it is “live” by plugging in something else.

- Replace batteries in remote control.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Possible Causes:

Solution:

Problem: DIRECTV

Receiver Turns off while playing

Your receiver turns off unexpectedly.

- Excessive heat may have caused the receiver to go into a standby state.

- Electronic protection circuit may have been activated due to a power surge.

- You may have blown a circuit breaker or be experiencing a power outage.

- Parental viewing limits may have been activated on your DIRECTV

Receiver.

- Ensure that your receiver has plenty of ventilation and that nothing is on top of the receiver.

- Wait 30 seconds for internal circuits to reset, then turn receiver back on.

- Check the circuit breakers in your home.

- Consider using a line conditioner or surge protector.

- Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.

- If parental limits are active, turn your DIRECTV

Receiver back on and enter your parental lock code at the prompt.

DIRECTV

Receiver or TV Problems

- Be sure remote is pointed at remote sensor on receiver, and sensor is not blocked.

- Try plugging receiver into a different wall outlet.

- Unplug receiver for ﬁve minutes, and then plug it in again.

- Press TV POWER ON. Press it again, if needed.

- Check / reset power strip, if needed

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CHAPTER 4 - TROUBLESHOOTING TIPS

Possible Causes:

Solution:

Problem: DIRECTV

Receiver turns on or changes channels unexpectedly

Your receiver changes to a different channel without a remote control command.

- A scheduled autotune may be about to begin, so the receiver is changing channels to tune the show as requested.

- Your TV’s timer may have been activated.

- Check your To Do List to see if there are other scheduled autotunes (press MENU, select Manage Autotunes, then To Do list).

- Check your TV owner’s manual to turn off the TV’s timer.

DIRECTV

Receiver or TV Problems

Solution:

Problem: Blank screen

There is nothing on your TV screen.

Possible Causes:

- Your TV and/or your receiver are not powered on.

- Your receiver may be hooked up to the TV incorrectly.

- You may be on the wrong video source for your DIRECTV

Receiver.

- You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.

- Check that DIRECTV

Receiver and TV are both powered on.

- Check the Installation and Connections (Chapter 3) section of this manual for instructions about connecting your receiver.

- Press the INPUT button on the TV remote control to change video source.

- Try another channel and see if you have live video.

- Press the POWER button on the front panel of the DIRECTV

Receiver.

- Press the red RESET button behind the door on the front panel of the receiver.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV

Receiver or TV Problems

Solution:

Problem: Temporary loss of the satellite signal, Searching for Satellite Signal, “frozen” picture, or picture

breaks into blocks / pixels

The image on your screen is frozen, blocky, or you see a message that says Searching for Satellite Signal (x 771).

Possible Causes:

- Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal.

- If there are no weather problems in your area, reset your DIRECTV

Receiver using the red RESET button behind the door on the

front of the receiver or by unplugging the receiver for 15 seconds and then plugging it back in.

- You can also check all the cable connections between your DIRECTV

Receiver and the satellite dish for loose or broken

connections.

- If the problem is coming from the program source, wait for the broadcasting channel to resolve the issue.

- Purchase the PPV movie to continue watching the program.

- If there are obstructions blocking the dish’s clear view of the satellite, you should contact a professional to remove them or a

DIRECTV installer at 1-800-531-5000 to relocate your dish.

- If your signal strength is lower than 70 (60 or lower on HD receivers) on most transponders in good weather, contact a

professional installer to realign your dish or call us at 1-800-531-5000.

- Severe weather (rain, snow, hail etc.) may cause this issue.

- There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the

satellite.

- There may be a problem with the cables running from your satellite dish to your DIRECTV

Receiver.

- If the picture is frozen, blocky, or pixels, there may be a problem with the transmission from the source.

- The ﬁve-minute free preview of a PPV movie may have expired.

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CHAPTER 4 - TROUBLESHOOTING TIPS

DIRECTV

Receiver or TV Problems

Solution:

Problem: Partial programming loss/channels missing from the Guide/Channel is in the Guide but I can’t tune

to it.

Problem: My video and audio are out of sync.

You have lost channels in your Program Guide, or are unable to use the guide to tune to a channel.

The audio track does not match the lip movements on the screen.

Possible Causes:

- The channels might be excluded from the Favorites list currently in use.

- Your satellite dish may be incorrectly conﬁgured.

- Your receiver information may need to be refreshed.

- Problem with how the program was produced or how it was sent to DIRECTV for broadcast.

- Your surround sound system may be out of synch, or may be set up incorrectly.

- To change your Favorites List, press GUIDE on the remote, then press the YELLOW button and select Change Favorites List,

then All Channels. Or you can enter the channel number manually.

- To check the dish type set in your receiver’s preferences, press the MENU key on the remote control, then select Parental, Fav’s

& Settings, then System Setup. In the next menu, select Sat & Ant, then Repeat Satellite Dish Setup. Follow the steps. From the

Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual-LNB or oval with a 5-LNB).

- To refresh your receiver information, go to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages,

Please Call Customer Service, ext. 721. You will need to be logged into your account on directv.com to complete this process.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV

Receiver or TV Problems

Problem: No Audio with Picture

You can see a picture from your DIRECTV

Receiver, but there is no sound.

Possible Causes:

Solution:

- Change the channel on your DIRECTV

Receiver. This may re-synch the audio.

- Try changing the cables from your surround sound system to your receiver. Refer to your surround sound system’s manual for

assistance.

- If the issue continues, reset your DIRECTV

Receiver. Press the RESET button behind the access panel door on the front of the

DIRECTV® Receiver. You can also press MENU, press SELECT on Parental, Fav’s & Settings, then select System Setup. Select the

Reset item from the left menu and follow the on-screen instructions.

- If you have had sound from this receiver in the past, it is likely a setting has changed on the receiver or your TV.

- If this is a new setup and you have not had sound, check the cables between your TV and the receiver.

- Verify that your surround sound system is working, if applicable.

Solution:

- Verify “MUTE” button not activated.

- Raise or lower the volume. Did volume meter display on TV?

- Test sound on TV by changing the input to another source, such as a DVD player, game box, or antenna.

- If connected to stereo, make sure stereo is on and set to the correct mode.

- Verify audio cables are secure and connected correctly.

- If the issue continues, reset your DIRECTV

Receiver. Press the RESET button behind the access panel door on the front of the

DIRECTV

Receiver. You can also press MENU, select Parental, Fav’s & Settings, then select System Setup. Select the Reset item

from the left menu and follow the on-screen instructions.

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CHAPTER 4 - TROUBLESHOOTING TIPS

Remote Control Problems

Check that nothing is between the remote control and the remote sensor. •

Make sure the remote control is in DIRECTV mode. Slide the MODE switch on the remote to the DIRECTV position so the remote •

will control the DIRECTV

Receiver.

Check the batteries in the remote control. They may be weak, dead or installed incorrectly. Try replacing batteries. •

If you’re entering a channel number that is less than four digits long, the receiver might wait two seconds before tuning to the •

channel. Press ENTER after entering a channel number to tune immediately.

If you are trying to operate a device other than the DIRECTV•

Receiver that you have programmed the remote to control, make

sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the

component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the

MODE switch is in the correct position.

Make sure the device you are trying to control has been programmed to your DIRECTV remote control. See Chapter 3 of this •

manual for instructions on how to program your remote to control other devices.

If the indicator lights on the remote control start ﬂashing, the batteries in the remote control are running low and should be •

replaced soon. You may also see an on-screen message that the batteries are low. Note that when you replace the batteries, you

should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or

more.

Remote Control Solutions

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Running the System Test

Turn on your TV and the DIRECTV1.

Receiver.

Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver-controlling mode, then press 2.

MENU to display the Quick Menu.

Select Parental, Fav’s & Settings.3.

Select System Setup, then Info & Test.4.

Highlight the System Test tab and press SELECT, then press SELECT on Run Test.5.

If your system does not pass the System Test, check any of these potential trouble areas: cabling, pointing the satellite dish, 6.

phone connection and access card.

If you continue to have problems, call DIRECTV Customer Service at 1-800-DIRECTV. 7.

You should run a system test several times before concluding that there is a problem. Occasional ﬂuctuations in the phone 8.

line or satellite signal can give temporary false readings.

The System Test allows you to run a basic diagnostics check on your DIRECTV Receiver. If you are experiencing any trouble with your

receiver, run the system test. It will also allow you to get your access card and receiver ID numbers or to initiate diagnostic procedures on

your digital satellite receiver.

First make sure that:

All connections — jacks, cables, etc. — are in place correctly (see Chapter Three, Installation and Connections, for more •

information)

There are batteries in the remote control, and they are working correctly•

The access card is installed in the DIRECTV Receiver.•

Follow these steps to run the diagnostics system test on your DIRECTV Receiver.

LIMITED 90-DA Y WARRANTY .............................................78

PRODUCT INFORMA TION .....................................................81

DIRECTV PROTECTION PLAN ..............................................82

FCC CUSTOMER INFORMA TION ...........................................84

TERMS & CONDITIONS FOR USE OF SOFTW ARE .................88

CHAPTER 5 - WARRANTY AND O THER INF ORMA TION

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV warrants your DIRECTV

Receiver (Model Number: H21 and D12) and any included accessories against defects in material or

workmanship for a period of ninety (90) days after the date of acquisition.

Who is Covered?

What is Excluded?

What is Covered?

You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product is

considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON

RECEIVING THE DIRECTV

RECEIVER AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR

TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE

UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.

Your warranty does NOT cover:

Labor charges for installation or setup of the product.

Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.

Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV.

Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the

DIRECTV

Receiver will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary)

if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the cost of

shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at

its sole discretion, refund the price you paid for the product or the current retail price of the product.

All products, including replacement products, are covered only for the original warranty period. When the warranty on the original

product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay for the

replacement of all parts, and for all labor charges.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY

TO YOU.

Limited 90-Day Warranty

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CHAPTER 5 - WARRANTY AND OTHER INFORMATION

Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than

as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV,

installing software modiﬁcations, “hacks” or utilizing service access or “back doors” will void this limited warranty.

Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.

A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed,

manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations.

A product used for commercial or institutional purposes.

DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.

The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to

television programming, show information, program guide data, and scheduling information.

Make Sure You Keep...

Before Requesting Repair Service...

To Get Warranty Service...

Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide and keep both nearby. Also keep the

original box and packing material in case you need to return your product.

Please check the troubleshooting section of this guide. This may save you a call to DIRECTV Customer Care.

Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A

representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or

exchanged, you will receive a return authorization number. The representative will give you complete shipping details.

Limited 90-Day Warranty

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Limited 90-Day Warranty

To Get Out-of-Warranty Service...

To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or

replacement of out-of-warranty products.

ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS

EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR

REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT

WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV

Receiver. DIRECTV SHALL NOT BE

LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV

RECEIVER.

SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

Chapter 1

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CHAPTER 5 - WARRANTY AND OTHER INFORMATION

Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model

numbers in case you need them. These numbers are located on the product. (You may have noted some of this information when

you connected the cables to your receiver.)

Model No.

Serial No.

Acquisition Date:

Dealer/Address/Phone:

Access Card:

Receiver ID:

Product Information

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV PROTECTION PLAN

Professional In-home service calls when needed Dedicated Technical Support 24-hour a day

Power surge related repairs including those caused

by lightning

Unlimited dish antenna alignments

Cables, switches, and associated wiring throughout

your home

Replacement of defective receiver equipment

(if problem can not be resolved over the phone)*

Defective remote control replacements All parts and labor for repair

Safeguard your DIRECTV

System with the ULTIMATE in professional technical service. For a low monthly fee, the DIRECTV PROTECTION

PLAN covers the components of your entire DIRECTV

System, giving you affordable peace of mind and comprehensive support to ensure

that you and your family enjoy nonstop DIRECTV

entertainment.

Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term. The DIRECTV PROTECTION

PLAN provides comprehensive coverage for your DIRECTV

System, including:

DIRECTV PROTECTION PLAN Beneﬁts

All this for one low monthly fee covers every DIRECTV Component and Receiver on your account.

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

CHAPTER 5 - WARRANTY AND OTHER INFORMATION

DIRECTV PROTECTION PLAN

The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by New Hampshire Insurance Company on behalf

of DIRECTV where authorized by law. Certain limitations may apply. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN

are subject to change. Full terms and conditions will be mailed to you prior to service billing and are available at directv.com/protection.

(Note: Annual payment option not available.)

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

FCC Customer Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not

cause harmful interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation.

Responsible Party:

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

• Trade Name: DIRECTV

• Type of Equipment: DIRECTV Satellite Receiver

• Model Number: D12 or H21

Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.

This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC

Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation.

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CHAPTER 5 - WARRANTY AND OTHER INFORMATION

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined

by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving satellite dish antenna.

• Increase the separation between the equipment and the DIRECTV

Receiver.

• Connect the equipment into an outlet on a circuit different from that to which the DIRECTV

Receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

• CAUTION: Changes or modiﬁcations not expressly approved by the manufacturer responsible for compliance could void the user’s

authority to operate the equipment.

The user may ﬁnd the following booklet, prepared by the Federal communications Commission, helpful: “How to Identify and Resolve

Radio and TV Interference Problems.” This booklet is available from the U.S. Government Printing Ofﬁce, Washington, DC. To meet FCC

requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certiﬁed to comply with Class B limits may be

attached to this device. Operation with non-certiﬁed peripherals is likely to result in interference to radio and TV reception. To meet FCC

requirements, shielded cables are required to connect the device to a personal computer, peripheral, or other Class B certiﬁed device.

This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a label

that contains a product identiﬁer in the format US:AAAEQ##TXXXX.

FCC Customer Information

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

FCC Customer Information

If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C. A plug

and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant.

See installation instructions for details.

The REN is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone line may result in

the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed ﬁve (5.0).

To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone

company. The REN for this product is part of the product identiﬁer that has the format US: AAAEQ##TXXXX. The digits represented by ## are

the REN without the decimal point (e.g., 03 is a REN of 0.3).

If this DIRECTV

Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary

discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as

possible. Also, you will be advised of your right to ﬁle a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning

of your equipment. If they do, you will be notiﬁed in advance in order for you to make necessary modiﬁcations to maintain uninterrupted

service. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or

corporation commission for information.

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CHAPTER 5 - WARRANTY AND OTHER INFORMATION

FCC Customer Information

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite

Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm

company, telephone company or a qualiﬁed installer.

DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.

We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies

report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power

sources.

If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and

phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect

the equipment until the problem is resolved.

DIRECTV, Inc.

2230 E. Imperial Hwy

El Segundo, CA 90245

1-800-DIRECTV

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

THE DIRECTV

Receiver INCORPORATES SOFTWARE WHICH IS OWNED BY DIRECTV, INC. (“DIRECTV”) OR ITS THIRD PARTY LICENSORS

(the “Software”). BEFORE USING THE RECEIVER PLEASE READ THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU MAY NOT

USE THE RECEIVER AND SHOULD IMMEDIATELY RETURN THE RECEIVER TO DIRECTV OR YOUR SUPPLIER. THESE TERMS ALSO APPLY

TO ANY MODIFICATIONS, UPDATES OR SUPPLEMENTS TO THE SOFTWARE PROVIDED TO YOU.

DIRECTV grants you a non-exclusive, non-transferable, limited license to use the Software solely in executable code form and solely as

integrated with, incorporated into, and in conjunction with the Receiver. You must ensure that the copyright, trademark and other protective

notices contained in the Software are maintained and not altered or removed. The Software is protected by copyright and other laws and

international copyright and other treaties. All title and intellectual property rights in and to the Software and all modiﬁcations, updates,

enhancements and derivative works of the Software are owned exclusively by DIRECTV or its licensors and you agree to execute any

document reasonably requested by DIRECTV to evidence such ownership rights. Certain third party software used in connection with the

Receiver may be made directly available to you by the providers thereof. Use of such Software is also subject to the terms of any applicable

agreement between you and each such provider. DIRECTV reserves the right to modify, supplement, update and otherwise alter the

Software via software download or other modiﬁcation procedures, and these terms will apply to such Software as modiﬁed, supplemented,

updated, and otherwise altered.

You may not copy, modify or transfer the Software, or any copy thereof, in whole or in part. You may not reverse engineer, disassemble,

decompile or translate the Software, or otherwise attempt to derive the source code of the Software, except to the extent allowed under

any applicable law. Any attempt to transfer any of the rights, duties or obligations of this license agreement is void. You may not rent, lease,

load, resell for proﬁt or distribute the Software, or any part thereof. You may not export, transfer or re-export the Software in violation of any

applicable law. The Software may include some components that are covered by “free software” licenses, open source licenses and other

similar license use rights, which require such components to be used, modiﬁed and/or distributed only under the terms of such licenses.

A. License Grant and Conditions

B. License Restrictions

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

Chapter 1

Chapter 2 Chapter 3 Chapter 4 Chapter 5

CHAPTER 5 - WARRANTY AND OTHER INFORMATION

The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any

ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above,

this license agreement does not grant to you any intellectual property rights in the Software.

These Terms are effective until terminated. You may terminate these Terms by returning the Receiver to DIRECTV or your supplier.

These Terms will terminate automatically without notice if you fail to comply with these Terms or any other agreement between you and

DIRECTV. Upon termination you must return the Receiver to DIRECTV or your supplier.

THE SOFTWARE IS (TO THE EXTENT PERMITTED BY LAW) SUPPLIED “AS IS”. NEITHER DIRECTV NOR ANY OF ITS LICENSORS

EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH

RESPECT TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT

LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,

TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT, INDIRECT,

CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS OF DATA OR

THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES) ARISING OUT OF THE USE OR THE INABILITY TO

USE THE SOFTWARE, EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR

ANY CLAIM BY A THIRD PARTY. Some states or jurisdictions do not allow the exclusion or limitation of incidental, consequential or

special damages, so the above limitations may not apply to you.

C. Ownership of Software and Reservation of Rights

D. Termination

E. Disclaimer

Any such components are subject only to the terms of such licenses, and not these Terms.

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

DIRECTV’S LICENSORS AND SUPPLIERS SHALL BE THIRD PARTY BENEFICIARIES OF THESE LICENSE TERMS, AS APPLICABLE.

YOUR USE OF THE RECEIVER CONSTITUTES YOUR ACKNOWLEDGEMENT THAT YOU HAVE READ THESE TERMS AND AGREE TO BE

BOUND HEREBY.

Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable to any

free, open source and other similar software that may be included in the Software) may be found in the DIRECTV Customer Agreement, the

DIRECTV website located at www.directv.com, and the GNU website located at www.gnu.org.

F. Third Party Beneﬁciaries

G. Additional Information

TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)

1. SD AND HD RECEIVERS FRONT AND BA CK PANELS ..........92

STAND ARD RECEIVER..................................................92

HD RECEIVER ................................................................96

2. ABOUT HIGH DEFINITION ...............................................100

APPENDICES

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

The layout of your DIRECTV

Receiver’s front and back panels may vary slightly depending on model and manufacturer.

FRONT PANEL:

Appendix 1: SD and HD Receivers Front and Back Panels

1 72

4 5

8 9

The buttons on the front panel perform the same functions as the remote control. You can use the front panel buttons at any time, but

they are there just in case you misplace your remote control or the batteries die.

Standard Deﬁnition Receiver

Appendix 1: SD and HD Receivers Front and Back Panels

1. POWER – Turns your DIRECTV

Receiver on or off. Your DIRECTV

Receiver still tunes and receives messages when powered off.

The power light ﬂashes when you press a key on the remote to let you know it has received the command.

2. REMOTE SENSOR - The infrared sensor picks up commands from the remote control.

3. GUIDE - Displays the on-screen program guide.

4. MENU - Brings up the Main Menu to access settings and services.

7. ACTIVE – Displays the DIRECTV Interactive Home Page - local weather and more!

8. INFO – Displays channel banner or info for a highlighted program or channel cell.

9. DOOR PANEL – The access card slot, RESET button, receiver ID and model number are located behind the door panel.

5. ARROWS – Move the on-screen highlight up, down, left or right.

6. SELECT – Selects the item highlighted.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

STANDARD DEFINITION BACK PANEL:

Appendix 1: SD and HD Receivers Front and Back Panels

1 72

4 5

8 9

Your equipment may not look exactly like the model illustrated.

Appendix 1: SD and HD Receivers Front and Back Panels

1. SATELLITE IN – Use to connect the DIRECTV Receiver to the satellite dish antenna.

2. OUT TO TV – Connects the DIRECTV Receiver to your TV or VCR using RF coaxial cable. This jack provides the most basic connection,

carrying good sound and video quality.

10. POWER – Connects the DIRECTV Receiver to an electrical outlet. We recommend you use a surge protector to safeguard your

DIRECTV Receiver from power spikes.

3. OFF-AIR IN – Connect a standard TV antenna or cable feed to the DIRECTV Receiver using this jack. You can then switch between the

DIRECTV Receiver’s signal and the TV/cable feed.

4. 3/4 CHANNEL SWITCH – Allows users to choose the channel that is not used in your area (3 or 4) when the receiver is connected to

TV using RF coaxial cable from the DIRECTV Receiver’s OUT TO TV.

5. S-VIDEO – Provides the best picture quality, better than VIDEO RCA-type or RF coaxial cable jacks. If your TV has an S-Video jack, use

an S-Video jack, use it along with the audio jacks (S-Video only carries picture information, not sound) to connect to your TV.

6. VIDEO (YELLOW) – Provides better picture quality than the OUT TO TV jack. Connect the second RCA-type composite VIDEO jack to

another device, such as a VCR. Your must also connect the AUDIO cables when using the VIDEO connection.

7. AUDIO (R-Red and L-White) – Audio cables offer better sound quality than RF coaxial cables. You can connect a second set of audio

cables to another component, such as a VCR or stereo.

8. USB PORT – For future use.

9. PHONE – Connects the DIRECTV Receiver to a telephone wall jack to enable Pay Per View purchasing and Caller ID (if your phone

service package includes it).

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Appendix 1: SD and HD Receivers Front and Back Panels

1 72

8 9

FRONT PANEL:

The buttons on the front panel perform the same functions as the remote control. You can use the front panel buttons at any time, but

they are there just in case you misplace your remote control or the batteries die.

HD Receiver

1. POWER – Turns your DIRECTV

Receiver on or off. Your Receiver still tunes and receives messages when powered off. The power light

ﬂashes when you press a key on the remote to let you know it has received the command.

2. REMOTE SENSOR – The infrared sensor picks up commands from the remote control.

3. GUIDE – Displays the on-screen program guide.

9. RESOLUTION – The RESOLUTION key switches the output resolution of the HD receiver. Each time you press the key, it cycles to the

next available resolution: 1080i, 720p, 480p and 480i.

10. RESOLUTION INDICATOR – The adjacent lights indicate the current resolution setting.

4. MENU - Brings up the Main Menu to access settings and services.

7. ACTIVE – Displays the DIRECTV Active

™

Channel - local weather and more!

8. INFO – Displays channel banner or info to a highlighted program or channel cell.

11. DOOR PANEL – The access card slot, RESET button, receiver ID and model number are located behind the door panel.

5. ARROWS – Move the on-screen highlight up, down, left or right.

6. SELECT – Selects the item highlighted.

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

HD BACK PANEL:

1 10

4 115 6 8

Appendix 1: SD and HD Receivers Front and Back Panels

1. SATELLITE IN (SWM-1) – Connect one line from your 5-LNB dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is

made to this satellite in port.

11. POWER – Your receiver must be plugged in at all times to function properly.

2. USB – For future use.

3. S-VIDEO OUT – An SD output.

4. RCA-Audio/Video Jacks – SD output. You can use the entire row of RCA connectors (yellow, white and red) to feed a VCR or DVD

player/burner.

5. COMPONENT VIDEO OUT– Use this block to connect up HD component video cables (green, blue, red) and use the white and red RCA

connectors below it for analog audio out.

6. DIGITAL AUDIO OUT COAX – Use this digital audio connection for sound.

7. DIGITAL AUDIO OUT OPTICAL – Use this digital audio connection for sound.

8. HDMI – Use this combination digital video and audio connector for the best HD picture quality.

9. ETHERNET – For future use.

10. PHONE JACK – Connect your phone line here to enable Pay Per View purchasing and Caller ID (if your phone service package

includes it).

100

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Appendix 2: About High-Denition

In addition to resolution and interlacing, a television picture is also dened by its aspect ratio—referring to the shape of the screen as

deﬁned by the ratio of the screen’s width to its height.

For analog TV, the aspect ratio is 4 units wide by 3 units high (4:3). This is the familiar shape of conventional TVs—slightly wider than

they are tall. SDTV and EDTV pictures can be either 4:3 or 16:9. For HDTV broadcasts, the aspect ratio is 16:9—nearly twice as wide as it

is tall. This is, not coincidentally, more like the shape of movies shown in theaters, which makes HD an ideal format for viewing movies

on TV. You will be able to see much of what is captured on ﬁlm, but lost on an SDTV display.

Pressing this key will cycle the resolutions that you’ve indicated in System Setup as being supported by your TV. In addition, it will cycle

the three available screen formats in conjunction with each individual resolution. Available screen formats are based on the TV Aspect

Ratio you set in System Setup. With each press, an on-screen message will let you know what the current resolution/format setting

is. For example, if you indicated that your TV supports only 1080i, 480i and 480p and it is a 16:9 television, and Native is turned off*, the

cycle of settings for the FORMAT key are as follows:

What if you’re watching a nearly square-shaped 4:3 broadcast on a 16:9 TV, or vice versa? The DIRECTV HD Receiver lets you choose

from a variety of screen formats to deal with those scenarios. You can set up your preferences for format during Guided Setup and

change them at any time.

See the next pages for your options.

In order to optimize the display of programs on your television, you may occasionally need to change the resolution and/or screen

format. There are two keys that can be used to make changes: the FORMAT key on the remote control and the RES (Resolution) key on

the front panel of the DIRECTV HD Receiver.

Aspect Ratio

Screen Formats

Options for Changing Video Output

FORMAT key on Your Remote

This section applies to HD receivers only.

101

Appendix 2: About High-Denition

1st press: 480i/Stretch

2nd press: 480i/Letter box

3rd press: 480i/Crop

4th press: 480p/Stretch

5th press: 480p/Letter box

6th press: 480p/Crop

7th press: 1080i/Stretch

8th press: 1080i/Letter box

9th press: 1080i/Crop

10th press: repeat cycle

If your TV supports all formats (1080i, 720p, 480i and 480p), then your cycle would also include 720p. If Native is turned on, the FORMAT

key cycles through Stretch, Letter and Crop for the current TV program’s native resolution. The FORMAT key allows you to easily cycle

all resolution and format settings with a single key until the picture displays the way you like it. Navigating menus to modify settings is

not necessary.

If pressing this key causes a loss of video and audio, continue to press it until the picture returns. (Wait a second between presses

to allow the Receiver to change the resolution.) This can happen if your settings include a resolution that your TV doesn’t support. To

correct this, you’ll need to change your resolution setting: Press MENU, select Parental, Fav’s & Settings, then System Setup, then

HDTV in the left side menu. Press SELECT on the Resolution tab and mark or unmark the TV Resolutions to display the resolutions

supported by your television.

Note:

* In Native mode, the receiver automatically adjusts resolutions to match the resolution

of individual TV programs as they are tuned.

Resolution (RES) Key on Receiver Front Panel

This key is used to through cycle all available resolutions on your DIRECTV HD Receiver. It does not through cycle format settings. If

video and audio are not appearing, it may be because the current resolution setting is not supported by your television. By pressing this

key, you can check all available resolutions to see if that solves the problem. The lights next to the RES key on the front panel will light

below the resolution to which the receiver is set; they will change with each key press.

102

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Output Connection Available Resolutions

Appendix 2: About High-Denition

For a standard 4:3 TV showing a wide screen program, the program is too wide to ﬁt on the screen. To alleviate this, choose:

With this format, the 16:9 image is shrunk until the entire width of the program ﬁts on your TV. Since the aspect ratio of the program is

maintained, the image is no longer tall enough to ﬁll your screen, so gray or black bars are seen at the top and bottom of the screen. To

change the bar color, press MENU, select Parental, Fav’s & Settings, then System Setup, then select the Display menu. Highlight the

Preferences tab and press SELECT, then set Bar Color option to the desired color. See your TV owner manual for information on the

best color for your set.

The following table shows the resolutions that can be output from each type of connection:

HDMI 1080i, 720p, 480i, 480p

Component Video (YPbPr) 1080i, 720p, 480i, 480p

S-Video 480i

Video (RCA Type/Yellow) 480i

Note:

720p and 1080i are HD formats. 480i and 480p are not.

S-Video and RCA outputs display all resolutions as 480i.

Supported Resolutions

Wide-Screen vs. Standard Formats

4:3 TVs Showing 16:9 programs

- Letterbox

103

For 4:3 program signals:

For 16:9 program signals:

If your display is a 4:3 format TV or monitor, your format options include these:

Appendix 2: About High-Denition

In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until it’s tall enough

to ﬁll the screen. Your entire screen will be full, but the program images are stretched to compensate.

This format crops (cuts off) the left and right portions of the 16:9 frame so it ﬁts the 4:3 screen.

- Stretch

- Crop

Fills TV Screen

Letterbox

Stretch Crop

104

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Appendix 2: About High-Denition

For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to ﬁt the screen. Your choices here include:

Here the 4:3 image is shrunk until the entire height of the program ﬁts on your TV. Since the aspect ratio is maintained, the image is no

longer wide enough to ﬁll the screen, so gray or black bars are seen at the left and right edges. To change the bar color, press MENU,

select Parental, Fav’s & Settings, then System Setup, then HDTV, then select the desired bar color option under the Video Tab.

In this setting, instead of adding bars to the sides, the 4:3 program image is stretched horizontally until it’s wide enough to ﬁll the

screen. Your entire screen will be full, but the images are a little stretched to compensate.

This format crops (cuts off) the top and bottom of a 4:3 frame, keeping the 4:3 ratio intact.

16:9 TVs Showing 4:3 programs

- Pillar Box

- Stretch

- Crop

105

For 4:3 program signals:

For 16:9 program signals:

If your display is a 16:9 format TV or monitor, your format options include these:

Appendix 2: About High-Denition

Pillar Box Stretch Crop

Fills TV Screen

106

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

107

INDEX

108

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Access Card - 56, 93, 97

Activation - 62

Audio Connections - 59

Audio Options - 29, 51

Audio sync - 73

Autotune - 30, 36, inside back cover

Auxiliary Equipment - 58

Back Panel - 94, 98

Batteries - 12

Cables - 58-59

Caller ID -30,39, 95

Caller ID Notiﬁcation - 39

Category Sort- 25

Channel Banner - 17

Channel Blocks - 43

Clock - 53

Closed Captioning - 28, 53

Component Video Output - 59-61

Connections - 59-61

Customer Care - 20, 30, 40

Customize Guide see Favorite Chan List

Date & Time - 25

Defaults - 56, 63

Deleting - 21, 31, 36, 37, 38, 39

Destination Buttons - 13

Digital Audio - 51, 59-61, 99

DIRECTV Mode - 12

DIRECTV Protection Plan - 82-83

Display - 52-53

Dolby

Digital - 51

Download - 18, 38, 68, 88

DVD player/burner - 58-61

Episodes - inside back cover

Error Messages - 67

Ethernet - 99

Exit - 13, back cover

Index

FAQs - 40

Favorite Channels List - 41, 47

FCC Customer Information - 84-87

Filtering the Guide - 24

Folders - 31, 38, 40, inside back cover

Front Panel - 66, 92, 96

Game Lounge - 19

Guide - 14

banner - 16

channel programs list - 27

customizing - 26

favorite channels - 26

ﬁltering - 24

jump to a date and time - 25

options - 25

sorting programs - 25

Guided Setup - 62

109

Index

Language - 17, 29, 51, 62

Live TV - 14-20

options - 28, 29

Local Channels - 14

Lock (Parental Controls) - 45

Main Menu - 21, 30-56

Manage Autotunes - 30, 36-37

Manual Autotune - 37

Messages - 30, 38

Mini-guide - 16

Mode Switch - 12, 62, 69, back cover

Model Number - 84, 93, 97

Movie Ratings - 42

Music - 3

Mute- back cover

Parental Controls - 41-46

channel blocks - 43

hours (viewing) - 44

locking - 45

passcode - 41, 45-46

ratings - 42

spending - 44

unlocking - 45-46

Passcode - 41, 45-46

Pay Per View - 3, 20

Phone Connection - 58

Power - 12, 69, 93, 95, 97, 99, back cover

Navigation Buttons - 13

Network - 48

News Mix Channels - 18

Other Ratings - 43

about - Appendix 2

channels - 15, 24, 53

ﬁltering - 24, 53

HDMI - 59, 60, 99, 102

HDTV - 54-55, Appendix 2

Help - 30, 40

Help Topics - 40

History - 37

Home Page Interactive - 13, 93

Icons - 17, 36, 38, inside back cover

Installation - 57-63

Interactive Channels - 18, 19

Keyword Search - 34

110

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Index

Unsubscribed Channels - 15

Ratings - 42

RCA connectors - 59-61, 95, 99

Rear Panel - 94-95, 98-99

Recent Searches - 35

Remote Control - back cover

buttons - 12-13

modes - 12

problems - 75

programming - 63

Repair - 78-80, 82, 87

Reset

passcode - 46

receiver - 56, 63, 66, 93, 97

Resolution - 54-55, 97, 100-102

Power Surge - 9, 82

Press and Hold Buttons - back cover

Previous Channels - 28

Program Details - 14, 17

Program Guide (see Guide)

Progress Bar - 68

Purchases - 37

Resolution Indicator - 96, 97

Restart - 56

RF Remote - 50

Satellite Data Acquisition - 68

Satellite Signal Strength - 49

Searching for a Show - 31

by channel - 33

by title - 31

by keyword - 34

by person - 32

Series - 36

Settings - 41, 48-55

Setup (see System Setup)

Shortcut Buttons - 13

Shortcut Hints - 13, 17

Skip - back cover

Software - 38, 67, 79, 88-90

Software License - 88-90

Sort - 25, 27

Sound Effects - 51

Spending Limits - 44

Sports Mix Channels - 18

Surround Sound - 49, 51, 58, 61

System Info - 48

System Messages - 17, 30

System Settings - 48-55

System Setup - 48-55

System Software Updates - 67

System Test - 76

S-video - 59, 61, 95, 99, 102

Temporarily Unlock - 45

To Do List - 13, 36, back cover

Troubleshooting - 66-76

TV Problems - 68-74

TV Ratings - 42

111

Index

VCR - 58-61, 95, 99

Video - 54, 59, 100

Warranty - 78-80

Watching live TV - 14-21, 28

112

DIRECTV USER GUIDE - HD & SD STANDARD RECEIVERS

Standard and HD Receivers Web Version - Version 1.0 - 121608

ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. PREPAYMENT MAY BE REQUIRED. CREDIT CARD

REQUIRED (except in MA and PA). Programming subject to change. DIRECTV Services not available outside the U.S. DIRECTV

programming is available separately and independently of DIRECTV System hardware. A valid programming subscription is required

DIRECTV, Inc., DIRECTV and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE and Game Lounge are

trademarks of DIRECTV, Inc.

This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of

this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing

uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may restrict viewing

in high denition and/or recording with certain consumer electronics equipment attached to the receiver. Please contact the manufacturer

of such equipment for additional information.

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-

COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”)

AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-

COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO

LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED

FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

This DIRECTV Set Top Box meets

ENERGY STAR guidelines.*

*May not apply to

older models.

Arrow Icons

Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell.

LEFT and RIGHT arrows on the remote offer special functionality.

Objects are scrollable above or below the visible window

UP and DOWN arrows on the receiver front panel offer special functionality.

Other Icons

Indicates a program is set to Autotune

Denotes one or more alternate audio tracks available for a program.

Denotes that no alternate audio tracks available.

Indicates one or more new messages are in the Inbox.

Indicates no new messages are in the Inbox.

Shows that Parental Control limits are currently “locked.”

Shows that limits are temporarily unlocked.

Shows that there are no current limits imposed.

Indicates a rating level or channel that is blocked via Parental Controls.

Indicates a Pay Per View program is available as an All Day Ticket replay.

Indicates program shown in letterbox format.

Denotes an error condition has occurred.

Episodes in a series or similar items are grouped in a folder.

Icon Reference

MODE SWITCH

Changes remote to control other

equipment, for example a DVD Player.

DIRECTV & TV POWER ON

Turns your DIRECTV

Receiver and TV on

and off together.

Keys in orange text can be programmed to function with your VCR, DVD

player or other stand alone equipment.

* These descriptions apply to DIRECTV Digital Video Recorders. Other

equipment may behave differently.

TV INPUT Changes the “source”

- the piece of equipment whose signal

is displayed on your TV.

STOP* Stops Recorded Video

REPLAY* Jumps back 6

seconds. Hold down to jump back to

the beginning.

REWIND* Press up to four

times to rewind at increasing speed.

PAUSE* Pauses current video.

ACTIVE Display the DIRECTV

Active Channel-local weather and more!

GUIDE Display the

on-screen program guide.

SELECT Selects any

highlighted item.

BACK Takes you back one

navigation screen.

MENU Display a compact

menu of settings and services.

RED In Guide, jumps 12 hours back;

other functions vary - look for hint on-

screen.

GREEN In Guide, jumps 12

hours forward; other functions vary

- look for hint on-screen.

VOLUME Raises or lowers volume.

MUTE Toggles sound volume

on/off.

NUMBERS & DASH

Tune to a channel directly; also input

numbers when needed in on-screen

menus.

SKIP* Jumps ahead 30 seconds.

Hold down to jump forward to the end.

PLAY* Play current video; press and

hold for slow motion.

FFWD* Press up to four times

to fast forward at increasing speeds.

RECORD* In Live TV, records

current program; in the Guide, sets one-

touch record for highlighted program.

EXIT Exits any menu and returns to

last channel viewed.

ARROWS Move highlight to items

in whatever direction needed.

INFO Displays info for a highlighted

or full screen program.

BLUE In live TV, displays the Mini

guide; other functions vary - look for

on-screen hints.

YELLOW In full screen TV,

shows live TV options; other functions

vary - look for on-screen hints.

CHAN/PAGE In live TV,

changes channel up or down; in a

menu, such as the guide, scrolls page

up and down.

PREV Tunes to previous channel

viewed.

ENTER Activates channel number

entries quickly.

LIST Displays the To Do list.

POWER Turn your DIRECTV

Receiver or other equipment on and

off separately, as selected with MODE

switch.

FORMAT Cycles through

screen formats (crop, stretch,

pillar box, letter box) and resolutions.