International Journal of Caring Sciences January-April 2021 Volume 14 | Issue 1| Page 352
www.internationaljournalofcaringsciences.org
"Identification or empathizing with the patient",
"Training or informing the patient" and
"Ensuring the patient's participation in the
planning of care" (Table 3). In parallel with this
study, it is remarkable that “Identification or
empathizing with the patient” (Cevik & Eser
2014; Kilic & Oztunc 2015), “Training or
informing the patient” (Palese et al., 2011, Kilic
& Oztunc 2015, Yılmaz et al., 2017) and
“Ensuring the patient's participation in the
planning of care” (Palese et al., 2011; Karlou et
al., 2015,) are among the less scored behaviors in
other studies. In their study, Elayan and Ahmad
(2017) determined that the inclusion of patients
in the care process by the nurses was perceived
to be important by the participants. The results
of the study carried out show that the patients
themselves are not sufficiently understood,
cannot receive information at the desired level
and cannot have a part in taking the
responsibilities of their own care at the desired
level. Furthermore, it is stated that the difficulties
such as the insufficiency of the number of nurses,
medical supplies and equipment affect the time
spent with the patients and the quality of the
therapeutic relationship between the patient and
nurse (Elayan & Ahmad, 2017). Moreover, it has
been emphasized that the nurses spend most of
their time to perform the medical orders of the
doctor and have little time for the psychological
care of the patient (He et al., 2013). The results
of the study point out that all these difficulties
experienced may negatively affect identification
or empathizing with the patient, training or
informing the patient and ensuring the patient's
participation in the planning of care and that it is
necessary to determine the preventive factors and
to take necessary measures in order to increase
the application of these care behaviors.
Conclusion: As a result of the study, it was
found that the quality of nursing care given in
internal and surgical clinics was perceived to be
very positive by the patients and that being
informed before the procedures applied
positively affected the perception of quality of
care. Furthermore, it was determined that the
behaviors in which the patients perceived the
quality of care at the lowest level were
"identification or empathizing with the patient",
"training or informing the patient" and "ensuring
the patient's participation in the planning of
care".
In line with these results;
It is recommended to
provide trainings aimed at increasing
awareness on informing of the patients
before the procedures to be applied by the
nurses both before graduation and in the
clinical environment, to empathize with the
patients, to provide patients with trainings or
information, to determine the factors that
prevent or reduce the participation of
patients in the planning of care and to take
necessary measures.
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