July 10, 2024 RE: Electronic Visit Verification (EVV)

From: CBAS@CDA

Subject: CBAS NEWS ALERT: Electronic Visit Verification (EVV) – Automated Email Alerts

Date: Wednesday, July 10, 2024 9:27:47 AM

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Importance: High

July 10, 2024

RE: Electronic Visit Verification (EVV) – Automated Email Alerts

Dear CBAS Providers,

The California Department of Aging (CDA) has received questions

about a series of automated email messages generated by CDA’s

Electronic Visit Verification (EVV) technology partner, Sandata

Technologies, LLC. (See a sample of the referenced email, below.)

In most cases, these Sandata emails can be safely disregarded by

CBAS centers.

CBAS providers should act on these Sandata emails only under very

limited circumstances involving Emergency Remote Services (ERS).

CBAS centers are required to report ERS activity in the EVV system in

two instances only:

When actual in-home care services are rendered to a CBAS

participant under ERS. For a complete list of CBAS Core and

Additional Services that fall under EVV, click HERE.

2. When ERS services are rendered to a participant in the community.

A few examples of CBAS/ERS services provided “in a community

setting” would include CBAS/ERS furnishing participant

transportation to medical visits, participant shopping trips,

community outings to local parks, theaters, etc.

Excluded

from the above EVV reporting requirements are any

“doorstep” or “telephonic” care services delivered to CBAS/ERS

participants. Examples of doorstep services include meal drop-offs or

the delivery of “activity kits” containing games, books, puzzles,

newspapers, arts/crafts materials, etc.

For more information about EVV requirements and available training

resources, see the CDA EVV webpage

. Please feel free to direct any

EVV questions to the CBAS EVV Team at [email protected]

Sincerely,

Electronic Visit Verification

Community-Based Adult Services Bureau

California Department of Aging

2880 Gateway Oaks Drive, Suite 200

Sacramento, CA 95833

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SAMPLE AUTOMATED EMAIL:

From: [email protected]

<[email protected]>

Sent: Friday, May 3, 2024 10:00:35 AM

Subject: Important Message from CalEVV

Dear Provider Administrator,

Our records indicate that you are not in full compliance with EVV. Our

systems show that

you have completed self-registration but are not

sending Cures compliant data to the state.

After completing self-registration, the following are the steps that you

need to complete to be compliant when using the CalEVV state-

supplied system.

1. Complete Training: Use the email from do-not-

[email protected] to complete the required initial CalEVV

system training. Check your spam/junk folder for this email.

NOTE: You will need the CalEVV Identifier number you received

when you completed self-registration. Save the certificate

available from the training screen.

Set up CalEVV Account: You will receive an email with

information on how to set up your CalEVV account called a

Welcome Kit. Save all the information sent to you in your

Welcome Kit email. Use the recorded videos available in this email

to help set up your account. Use the information from the CalEVV

system data entry training to set up your clients and employees, if

needed.

3. Provide Staff Training (if applicable): Use the recorded videos

accessible to you in your Welcome Kit email to train your office

staff and direct care staff.

4. Start Collecting EVV Visit Data: Direct care staff collect EVV visit

data when providing services and the office staff use the portal to

check that visits are Cures compliant or ‘verified’.

Disclaimer

If you have completed all of the above actions and are currently

submitting Cures compliant EVV data, please disregard this email.

Contacts and Resources

The CalEVV program team and its partners are here to help you and

answer questions.

For general questions about the CalEVV program, please email

DHCS at [email protected]

or DDS at [email protected].

For technical assistance in using the CalEVV system or to register

for training, please call or email the Customer Support team at 1-

855-943-6070 or [email protected]

For California Alternate EVV technical specifications, assistance,

and certification process, please call 1-855-943-6069 or email

[email protected]

Please continue to monitor the California Department EVV webpages

for additional information on the program:

DHCS EVV Webpage:

https://www.dhcs.ca.gov/provgovpart/Pages/EVV.aspx

DDS EVV Webpage: https://www.dds.ca.gov/services/evv/

Thank you for your participation in the CalEVV program.

Thank you.

Sandata

270 Duffy Avenue, Suite 266A, Hicksville, New York 11801

Please do not reply to this email address.

This message is intended only for the use of the individual or entity to

which it is addressed and may contain information that is privileged,

confidential or exempt from disclosure under applicable law. If the

reader of this message is not the intended recipient or the employee or

agent responsible for delivering this message to the intended recipient,

you are hereby notified that any dissemination, distribution or copying

of this communication is strictly prohibited.

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