the Oracle
™
BES980
EN QUICK GUIDE
2
CONTENTS
2 Sage
®
Recommends Safety First
5 Know Your New Appliance
7 Operating Your New Appliance
17 Care & Cleaning
23 Troubleshooting
27 Guarantee
SAGE
®
RECOMMENDS
SAFETY FIRST
At Sage
®
we are very safety
conscious. We design and
manufacture appliances
with your safety foremost in
mind. We also ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.
READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE
• A downloadable version of this
document is also available at
sageappliances.com
• Before using for the rst
time, please ensure that your
electricity supply is the same
as shown on the rating label
on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.
• The installation of a residual
current safety switch is
recommended to provide
additional safety when
using all electrical appliances.
Safety switches with a rated
operating current not more
than 30mA are recommended.
Consult an electrician for
professional advice.
• Remove and discard any
packaging materials safely,
before rst use.
• To eliminate a choking hazard
for young children, discard the
protective cover tted to the
power plug safely.
• Ensure the product is properly
assembled before rst use.
• This appliance is for household
use only. Do not use the
appliance for anything other
than its intended purpose.
Do not use in moving vehicles
or boats. Do not use outdoors.
Misuse may cause injury.
• Position the appliance on a
stable, heat resistant, level, dry
surface away from the counter
edge, and do not operate on or
near a heat source such as a
hot plate, oven or gas hob.
• Fully unwind the power cord
before operating.
• Do not let the power cord hang
over the edge of a counter or
table. Do not let the power
cord touch hot surfaces or
become knotted.
• Do not leave the appliance
unattended when in use.
• If the appliance is to be:
- left unattended
- cleaned
- moved
- assembled; or
- stored
3
EN
WE RECOMMEND SAFETY FIRST
Always switch o the espresso
machine by pressing the
POWER button to OFF.
Switch o and unplug from the
power outlet.
• Regularly inspect the power
cord, plug and actual appliance
for any damage. If found to
be damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.
• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Sage Service Centre.
• The appliance can be used by
children aged 8 or older and
persons with reduced physical,
sensory or mental capabilities
or a lack of experience and
knowledge, only if they have
been given supervision or
instruction concerning use of
the appliance in a safe way and
understand the hazards involved.
• Children should not play with
the appliance.
• Cleaning of the appliance should
not be carried out by children
unless they are 8 years or older
and under adult supervision.
• The appliance and its cord should
be kept out of reach of children
aged 8 years and younger.
• Do not use attachments other than
those provided with the appliances.
• Do not attempt to operate
the appliance by any method
other than those described in
this booklet.
• Do not move the appliance
whilst in operation.
• Do not use any other liquid apart
from cold mains/town water.
We do not recommend the use
of highly ltered, de-mineralised
or distilled water as this may
aect the taste of the coee
and how the espresso machine
is designed to function.
• Never use the appliance
without water in the water tank.
• Ensure the portalter is rmly
inserted and secured into
the brewing head before using
the machine.
• Never remove the portalter
during the brewing operation as
the machine is under pressure.
• Do not place anything, other
than cups for warming, on top
of the appliance.
• Use caution when operating
machine as metal surfaces are
liable to get hot during use.
• Do not touch hot surfaces. Allow
the product to cool down before
moving or cleaning any parts.
• Heating element surface is
subject to residual heat after use.
• Always ensure the appliance
is turned OFF, unplugged at
the power outlet and has been
allowed to cool before cleaning,
attempting to move or storing.
4
• The appliance is not intended
to be operated by means of
an external timer or separate
remote-control system.
• The use of attachments not
sold or recommended by
Sage may cause re, electric
shock or injury.
• Always turn the appliance to
the o position, switch o at
the power outlet and unplug
at the power outlet when the
appliance is not in use.
• Any maintenance other than
cleaning should be performed
by an authorised Sage
®
service centre.
• Do not use the appliance on a
sink drain board.
• Do not operate the appliance
if it is in an enclosed space, or
within a cupboard.
• Use caution when descaling
as hot steam may be released.
Before descaling, ensure drip
tray is empty and inserted.
Refer to ‘Care & Cleaning’ for
further instructions.
• Do not operate the grinder
without the hopper lid in
position. Keep ngers,
hands, hair, clothing and
utensils away from the
hopper during operation.
• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when the
steam wand is lowered.
SPECIFIC INSTRUCTIONS
FOR WATER FILTER
• Filter cartridge should be kept
out of reach of children.
• Store lter cartridges in a dry
place in the original packaging.
• Protect cartridges from heat and
direct sunlight.
• Do not use damaged
lter cartridges.
• Do not open lter cartridges.
• If you are absent for a prolonged
period of time, empty the water
tank and replace the cartridge.
The symbol shown
indicates that this appliance
should not be disposed of
in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please
contact your local council oce.
To protect against electric
shock, do not immerse
the power cord, power
plug or appliance in water or
any other liquid.
WE RECOMMEND SAFETY FIRST
FOR HOUSEHOLD
USE ONLY
SAVE THESE
INSTRUCTIONS
5
EN
KNOW YOUR NEW APPLIANCE
I
J
G
D
E
F
H
B
C
A
K
M
L
N
O
P
Q
S
U
T
R
A. Integrated conical burr grinder
B. Top-ll 2.5L removable water tank
C. Grind Size dial
D. Grind LCD
E. Main LCD
F. 1 CUP and 2 CUP buttons
G. Grind outlet
H. Heated 58mm group head with
I. 58mm full stainless steel portalter
J. Drop down swivel foot
K. Heated cup warming tray
L. HOT WATER button
M. LONG BLACK dial
N. Steam lever
O. Steam LCD
P. SELECT dial
Q. Cool touch steam wand
R. Dedicated hot water outlet
S. Descale access point
T. Tool storage tray
U. Removable drip tray
A
E
F
I
G
H
J
D
C
K
L
M
B
6
KNOW YOUR NEW APPLIANCE
A. Stainless steel milk jug
B. 2 cup lter basket
C. 1 cup lter basket
D. Water lter holder with lter
E. Cleaning disc
F. Mini grinds bin
G. Burr brush
H. Grind outlet brush & tamp removal magnet
I. Cleaning tool for steam wand tip
J. Allen key
K. Steam wand cleaning powder
L. Water hardness test strip
M. Espresso cleaning tablets
ACCESSORIES
Rating Information
220–240V~50–60Hz 2000–2400W
7
EN
OPERATING YOUR NEW APPLIANCE
BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.
Clean parts and accessories (water tank,
portalter, lter basket, jug) using warm water
and a gentle dish washing liquid. Rinse well
then dry thoroughly.
TIP
To easily manoeuvre your machine, use
the drop down swivel foot located under
the drip tray.
INSTALLING THE WATER FILTER
• Remove the water lter and water lter
holder from the plastic bag.
• Soak the lter in cold water for 5 minutes.
• Wash the lter holder with cold water.
• Set the reminder for next month
of replacement. We recommend
to replace the lter after 3 months.
• Insert the lter into the two parts of the
lter holder.
• To install the assembled lter holder into
the water tank, align the base of the lter
holder with the adapter inside the water tank.
Push down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.
FIRST USE
1. Ensure tank is lled with cold water.
2. Press POWER button to turn machine on.
3. The main LCD will display 'Hrd3', prompting
you to set the water hardness level.
Setting Water Hardness
• Dip the test strip into a sample of the water
you have lled the tank with. Wait for one
minute. The water hardness setting is
indicated by the number of red squares
displayed on the test strip.
• Rotate SELECT dial to the required
setting from 'Hrd1' (softest water) to 'Hrd5'
(hardest water). Press SELECT dial to set.
4. After approximately 5 minutes, the machine
will reach the default operating temperature
93˚C and all 6 buttons will illuminate.
The machine is now in STANDBY mode.
TEMP TEXTURE
SELECTPOWER
HOT WATER LONG BLACK
8
OPERATING YOUR NEW APPLIANCE
Flushing The Machine
When the machine has reached STANDBY mode:
1. Press 2 CUP button to run water through
the group head for 30 seconds.
2. Press HOT WATER button to run
water through the hot water outlet.
After 30 seconds, press HOT WATER
button again to stop the ow of water.
3. Lift steam lever to the MANUAL position
to release steam through the steam wand.
After 30 seconds, lower the steam lever
to the centre OFF position.
4. Repeat steps 1–3 twice.
MANUAL will ash on LCD
The machine will not reach operating temperature
(STANDBY mode) if the steam lever is in the
MANUAL position. The steam LCD will display
'MANUAL'. Lower the steam lever to the centre
OFF position.
Steam operation is ready when the SELECT
dial illuminates.
NOTE
You will not be able to select the 1 CUP,
2 CUP or LONG BLACK functions; or access
the cleaning cycle in the menu options until the
machine has reached operating temperature
(STANDBY mode).
GRINDING OPERATION
Insert bean hopper into position on top of
the machine. Turn knob to lock into place.
Fill hopper with fresh beans.
SELECTING GRIND SIZE
There are 45 espresso grind size settings
(No. 1 – nest, No. 45 – coarsest) to enable you
to select the right grind size for your coee beans
and achieve the perfect espresso extraction.
We recommend you start at No. 30 and adjust
as required to control espresso ow rate.
SELECT YOUR FILTER BASKET
Use the 1 Cup Filter Basket for making a single
cup or a weaker tasting espresso.
Use the 2 Cup Filter Basket for making 2 cups
or a stronger tasting espresso, usually for mugs
or larger cups.
AUTO GRIND DOSE & TAMP
Align portalter handle with the INSERT position on
the grind outlet. Lift to insert portalter into the grind
outlet and rotate to the centre position.
GRIND OUTLET
GROUP HEAD
CENTRE
POSITION
GRIND OUTLET
To start the auto grind, dose & tamp function, rotate
the portalter to the right then gently guide back to
the centre position. Grinding will commence.
When the auto grind, dose & tamp function
is complete, rotate the portalter handle
to the INSERT position and lower to remove.
9
EN
OPERATING YOUR NEW APPLIANCE
ESPRESSO EXTRACTION
Align portalter handle with the INSERT position
on the group head. Lift to insert portalter into the
group head and rotate towards the LOCK TIGHT
position until resistance is felt.
EXTRACTION GUIDE
The 1 CUP button and 2 CUP button
use duration to control espresso volume.
The duration times are preset, but can be
reprogrammed.
1 CUP BUTTON
Press 1 CUP button once to extract a single shot
of espresso.
2 CUP BUTTON
Press 2 CUP button once to extract a double shot
of espresso.
The machine will stop after 2 CUP duration has
been extracted and will return to STANDBY mode.
EXTRACTION
TYPES
GRIND SHOT
DURATION
OVER-EXTRACTED
(bitter • astringent)
To o
Fine
Over
45secs
BALANCED
Optimum
Between
15-40secs
UNDER-EXTRACTED
(underdeveloped • sour)
To o
Coarse
Less than
15secs
MANUAL OVERRIDE
Press and hold either the 1 CUP or 2 CUP
button to commence pre-infusion. When the
required pre-infusion duration is met, release the
button to begin full pump pressure.
Press the button again to stop the pour when
required duration has been achieved.
TEXTURING MILK
The SELECT dial is used to select milk
temperature and texture. Press the dial to toggle
between milk temperature and texture.
ADJUSTING MILK TEMPERATURE
Press the SELECT dial until the milk temperature
ashes. Rotate the dial to increase or decrease
milk temperature.
STEAM
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
ADJUSTING MILK TEXTURE
Press the SELECT dial until the milk texture
triangle ashes. Rotate dial towards 'CAPP'
for more texture or 'LATTE' for less texture.
STEAM
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
NOTE
Prior to texturing milk, always purge steam
wand by momentarily pressing down the
steam lever.
10
NOTE
If machine is run continuously for 30 minutes,
allow machine to cool for 5 minutes before
each use.
PRESET LONG BLACK
There are 3 preset Long Black settings – small,
medium and large. To use one of these settings:
1. Insert the 2 Cup Filter Basket into the
Porta-lter.
2. Fill the portalter using the auto grind,
dose & tamp function.
3. Insert the portalter into the group head.
4. Position your cup so the portalter spouts
and hot water outlet are directed inside
the cup.
5. Rotate the LONG BLACK dial to the
desired cup size.
PRESET CUP SIZE AMOUNT BREWED
Small Approx. 180ml
Medium Approx. 240ml
Large Approx. 355ml
The brewed amounts are approximate only.
Actual amounts may vary due to the coee bean
roast, blend and freshness as well as the selected
grind size. These factors aect extraction rate and
shot volume.
6. To start extraction, press the LONG
BLACK dial. Espresso will extract from the
portalter spouts, followed by hot water
from the hot water outlet.
AUTO MILK TEXTURING
Start with fresh cold milk. Fill milk jug to below the
spout position. Lift steam wand and insert into milk
jug. Lower steam wand, ensuring it is fully down.
The milk jug should rest on the drip tray and milk
should cover the steam wand seal.
MIN
MAX
MILK MUST
COVER THIS
SEAL
To start, press down and release steam lever. Milk
texturing will stop automatically when the selected
milk temperature is reached. Lift steam wand
to remove milk jug. Wipe the wand and tip with
a damp cloth. Lower steam wand to the down
position and the wand will automatically purge.
MANUAL MILK TEXTURING
Auto milk texturing and auto shut-o are disabled
during manual milk texturing mode.
Insert steam wand into milk jug. Lift steam lever to
activate manual steam mode. Once the desired
milk texture and temperature are achieved, lower
the steam lever to the centre OFF position. Wipe
the wand and tip with a damp cloth. Lower
steam wand to the down position and the wand will
automatically purge.
CAUTION: BURN HAZARD
Pressurised steam can still be released,
even after machine has been switched o.
Children must always be supervised.
OPERATING YOUR NEW APPLIANCE
11
EN
OPERATING YOUR NEW APPLIANCE
MANUAL LONG BLACK
This allows you total control over the Long Black
process: pre-infusion duration, espresso volume
and hot water volume. During manual Long Black
mode, the LCD will show a moving cup icon.
Press and hold LONG BLACK dial to activate
pre-infusion. Release LONG BLACK dial to
commence espresso pour.
Press the LONG BLACK dial to stop espresso
pour and commence hot water pour.
Press the LONG BLACK dial again to stop the
pour of hot water.
HOT WATER
The HOT WATER button can be used to pre-heat
cups or add hot water manually.
To stop and start the pour of hot water, press the
HOT WATER button.
HOT WATER
NOTE
You cannot run hot water and extract
espresso at the same time.
PROGRAMMABLE FUNCTIONS
To enter program mode, press the MENU button.
Rotate SELECT dial to the desired function.
Program mode allows you to program:
• Shot Volume
• Shot Temperature
• Clean Cycle
• Set Clock
• Auto Start
• Tamp Set
• Pre-Infusion
• Long Black Adjust
To exit program mode, press MENU button.
MENU
EXIT
PROGRAMMING SHOT
VOLUME / DURATION
Fill the portalter using the auto grind,
dose & tamp function. Insert the portalter
into the group head.
While 'SHOT VOL' is displayed on the LCD, rotate
the SELECT dial to '1 CUP' to reprogram the 1
CUP button, or '2 CUP' to reprogram the 2 CUP
button. Press the SELECT dial to start espresso
extraction. When required espresso volume /
duration has been extracted, press SELECT dial
to stop extraction. Machine will beep once to
conrm the new volume / duration.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
12
SET CLOCK
Setting the clock is optional. While 'SET CLOCK'
is displayed on the LCD, press the SELECT dial.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
AUTO START
Auto Start allows you to program the specic
time when the machine will automatically turn on.
By programming your machine, you will not have
to wait for it to pre-heat.
While 'AUTO START' is displayed on the
LCD, press the SELECT dial. Turn the SELECT
dial to 'On' or 'O'. Press SELECT dial to set.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
OPERATING YOUR NEW APPLIANCE
SHOT TEMPERATURE
Turn the SELECT dial to required temperature
then press SELECT dial to set.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
CLEANING CYCLE
The cleaning cycle cleans the shower screen and
back-ushes the group head. Select this feature
when the LCD displays 'CLEAN ME!' Refer to
'Cleaning Cycle', page 17.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
13
EN
OPERATING YOUR NEW APPLIANCE
AUTO OFF MODE
The machine automatically switches
to AUTO OFF mode after 30 minutes.
TAMP SET
Adjusting tamp parameters allows for ne tuning
of coee tamping force and polishing duration.
While 'TAMP SET' is displayed on the LCD, press
the SELECT dial. The tamp force setting will ash.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
PRE-INFUSION
Low pressure pre-infusion allows you to control
the pressure and duration of the pre-infusion
phase of the espresso extraction. While 'PRE
INFUSE' is displayed on the LCD, press the
SELECT dial. The pump power setting will ash.
Turn SELECT dial to increase or decrease the
pre-infusion pressure. Press SELECT dial to set
and pre-infusion duration will ash. Turn SELECT
dial to adjust seconds.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
LONG BLACK ADJUST -
PROGRAMMING CUSTOM SETTINGS
There are 6 custom Long Black settings for you
to program to suit your cup size and strength
preferences. To program your custom setting:
1. Fill the portalter using the auto grind, dose
& tamp function.
2. Insert the portalter into the group head.
3. Position your cup so the portalter spouts and
hot water outlet are directed inside the cup.
4. Press the MENU button. Rotate the SELECT
dial to ‘LONG BLACK ADJUST’ then press
the SELECT dial.
14
OPERATING YOUR NEW APPLIANCE
5. Rotate the SELECT dial to the custom
setting you’d like to program - ‘Set 1’ to
‘Set 6’. Settings that have already been
programmed will display a cup icon.
NOT PROGRAMMED
PROGRAMMED
6. To start programming, press the SELECT
dial. The LCD will show a moving cup
icon and espresso will extract from the
portalter spouts. When the required
amount has been extracted, press the
SELECT dial to stop the ow of espresso
and start the ow of hot water. When the
required amount of water has poured,
press the SELECT dial to stop the ow
of hot water.
PROGRAMMED
7. To use your custom Long Black setting,
rotate the LONG BLACK dial. Your
programmed custom Long Black setting will
appear after the preset small, medium and
large settings. Press the LONG BLACK dial
and your programmed Long Black setting
will dispense.
ADVANCED FEATURES
These features should only be accessed
by experienced users.
To access Advanced Features, with the machine
turned o, press and hold the 1 CUP button, then
press and hold the POWER button together for
3 seconds.
Rotate the SELECT dial to the desired feature.
Press SELECT dial to access feature settings.
Press the MENU button at any time to exit
Advanced Features.
+
POWER
Reset Default Settings (rSEt)
Use this function to reset all programmable values
back to the default settings. The machine has the
following default settings:
1. Shot Temperature: 93˚C
2. Low Pressure Pre-infusion:
PP60, PT07 seconds
3. Milk Temperature: 60˚C
4. Auto Start: OFF (8:00am)
5. Auto O: 20 min
6. Clock: 12:00am
7. 1 CUP Button Shot Duration:
25 seconds
8. 2 CUP Button Shot Duration:
30 seconds
While 'rSEt' is displayed on the LCD, press the
SELECT dial to reset all settings to factory defaults.
+
POWER
15
EN
OPERATING YOUR NEW APPLIANCE
'Hrd3' will ash on screen. Machine is now
in Water Hardness mode. See 'Water Hardness
(Hrd3)' to set.
Descale (dESc)
Select this feature to access the step by step
descale procedure on the LCD.
Water Hardness (Hrd3)
Rotate SELECT dial to the required setting from
'Hrd1' (softest water) to 'Hrd5' (hardest water).
Press SELECT dial to set. Machine will beep once
to conrm selection.
Units (SEt)
Set units to metric or imperial.
LCD Backlight (Lcd)
Adjust the LCD brightness / contrast.
Spotlights (SPOt)
Adjust the brightness of the LEDS lighting
the drip tray area. Rotate SELECT dial to the
desired brightness. Press SELECT dial to set.
Steam Temperature (StEA)
Adjust the steam boiler temperature, which in turn
controls steam pressure. Rotate SELECT dial
to the desired temperature. The default is 130˚C.
Press SELECT dial to set.
Air Pump Delay (Air)
Delay the operation of the air pump during
automatic milk texturing. Rotate SELECT dial
to the desired delay time.
Sound (Snd)
Adjust the audible alerts. Rotate SELECT dial
to the desired setting. Select between o (OFF),
low (Lo) or high (Hi). Press SELECT dial to set.
Fan Control (FAn)
Adjust the speed of the internal cooling fan. Rotate
SELECT dial to the desired fan speed. Select
between Silent (SILt), Standard (StNd) or cool
(CooL). Press SELECT dial to set.
Disable Clean Me! Alert (Cln)
Disables the 'CLEAN ME!' alert. Rotate SELECT
dial to on (On) or o (OFF). The default setting is
on. Press SELECT dial to set.
12h or 24h Clock (CLoC)
Display time in 12h or 24h format. Rotate SELECT
dial to the desired unit. Press SELECT dial to set.
Flow Measurement Method (VoL)
Select between volume based (FLo) or time based
(SEc) method for espresso dose measurement.
Rotate SELECT dial to the desired method. Press
SELECT dial to set.
ALERTS
MANUAL will ash on steam LCD
The machine will not reach operating temperature
(STANDBY mode) if the steam lever is in the
MANUAL position. The steam LCD will display
'MANUAL'. Lower the steam lever to the centre
OFF position.
Steam operation is ready when the SELECT
dial illuminates.
Fill Tank
The machine will detect a low water level.
The LCD will display 'FILL TANK'.
Clean Me!
Indicates when 200 extractions have been carried
out since the last cleaning cycle.
The cleaning cycle cleans the shower screen and
back-ushes the group head.
16
OPERATING YOUR NEW APPLIANCE
Heating
Indicates when the machine is heating up or
if the temperature drops excessively during use.
Lock Hopper
Indicates if the bean hopper has not been
properly inserted and locked into position.
Overheat Please Wait
Indicates if the grinder is used excessively
and needs time to cool.
Change Filter
Indicates when the water lter in the water
tank needs to be replaced.
The regularity of this alert is determined by the
water hardness setting (Hrd1-Hrd5) selected.
TRANSPORTING AND STORING
We recommend draining both boilers completely
before transporting the machine or storing for an
extended period of time.
This procedure is also intended as an anti-freeze
measure in the event the machine is exposed
to extreme cold temperatures.
17
EN
CARE & CLEANING
CLEANING CYCLE
• CLEAN ME! will be displayed on the LCD to
indicate when a cleaning cycle is required
(after approx. 200 shots). The cleaning cycle
cleans the shower screen and back-ushes
the group head.
• Insert the supplied grey silicone cleaning
disc, followed by 1 cleaning tablet into
the lter basket.
• Lock the portalter into the group head.
• Ensure the water tank is lled with cold water
and the drip tray is empty.
• Press the MENU button and rotate SELECT
dial until 'CLEAN CYCLE' and 'PUSH' are
displayed on the LCD.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
MENU
EXIT
• Press the SELECT dial to start the
cleaning cycle.
• The LCD will display a countdown timer
showing remaining time for the cleaning
cycle in seconds.
• When the cleaning cycle has nished,
remove the portalter and ensure the tablet
has completely dissolved. If the tablet has
not dissolved, repeat these steps, without
inserting a new tablet.
• Rinse the lter basket and portalter thoroughly
before use.
• Extract an espresso to "season" the machine
and purge the system of any remaining cleaner.
INSTALLING THE WATER FILTER
• Discard the used water lter. Soak a new lter
in a cup of water for 5 minutes, then rinse under
cold running water.
• Wash the lter holder with cold water.
• Insert the lter into the two parts of the lter
holder.
• To install the assembled lter holder into the
water tank, align the base of the lter holder
with the adapter inside the water tank. Push
down to lock into place.
• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.
• Replacing the water lter after three months
or 40L will reduce the need to descale the
machine. The limitation of 40L is based on water
hardness level 4. If you are in level 2 area, you
can increase this to 60L.
Burr brush
Tamp removal magnet
Grind outlet
brush
18
13
Replace & lock
hopper
Remove beans Run grinder until empty Unlock &
remove hopper
Remove upper
burr
Unlock hopper
1 2 3 4 5
6
Clean lower
burr with
burr brush
Remove
tamping fan
with tamp
removal
magnet
Clean upper
burr with
burr brush
7 88 9
Clean grind
outlet with grind
outlet brush
10
Replace
tamping
fan by hand
11
Push upper
burr firmly into
position
12
Lock upper
burr
14
Insert hopper
15
Lock hopper
CLEANING CONICAL BURRS
Regular cleaning helps the burrs achieve consistent grinding results which is especially important when
grinding for espresso.
CARE & CLEANING
19
EN
CLEANING THE STEAM WAND
IMPORTANT
After every use, thoroughly wipe the
steam wand and tip with a damp cloth &
purge immediately. Failure to clean the
steam wand may aect the milk texturing
performance.
• If any of the holes in the tip of the steam wand
become blocked, ensure the steam lever is in
the centre OFF position and unblock using the
steam tip cleaning tool. Even partially blocked
holes may aect the ability of the steam wand
to produce sucient foam volume.
• If steam wand remains blocked, remove the
tip and soak together with steam wand using
the provided steam wand cleaning powder
(instructions below). Screw tip back onto the
steam wand after rinsing.
• The steam wand can be left immersed
in the milk jug lled with water when not
in use to reduce the risk of blockages.
CARE & CLEANING
Steam Wand Cleaning Powder
1. Add 1 packet into an empty milk jug.
2. Add 1 cup (240ml) hot water into milk jug.
3. Remove steam tip and place with steam
wand into jug.
4. Leave to soak for 20 minutes.
5. Clean, rinse and replace steam tip. Place
wand back into the jug and activate steam
for 10 seconds.
6. Allow to soak for 5 minutes.
7. Activate steam several times to purge
the steam wand, then rinse the wand
thoroughly.
8. Wipe the steam wand dry with a
clean cloth.
9. Discard solution & rinse jug thoroughly.
NOTE
If an alternative cleaning solution is used,
please follow the instructions specied.
Please ensure the cleaning solution is food
safe and suitable for stainless steel and
silicon products.
Please ensure the steam wand tip is
tightly fastened after cleaning to avoid
temp sensing error.
CLEANING THE FILTER BASKET
AND PORTAFILTER
• The lter basket and portalter should be
rinsed under hot water after each coee
making session to remove all residual
coee oils.
• If the holes in the lter basket become
blocked, dissolve a cleaning tablet in hot water
and soak lter basket and portalter in solution
for approx. 20 minutes.
Rinse thoroughly.
Steam Wand Tip
20
CLEAR WATER BACKFLUSH
• After each coee making session we
recommend doing a clear water backush
before you turn o the machine. Empty drip
tray. Insert the cleaning disc into the lter
basket then insert the portalter into the group
head. Press the 2 CUP button and allow
pressure to build for 20secs, then press to stop
and release pressure. Repeat this 5 times to
purge any ne coee grounds and residual
coee oils from the brew water paths.
CLEANING THE SHOWER SCREEN
• The group head interior and shower screen
should be wiped with a damp cloth to remove
any ground coee particles.
• Periodically, run hot water through the group
head with the lter basket and portalter in
place, but without ground coee. This will
remove any residual ground coee particles
from the shower screen.
CLEANING THE DRIP TRAY
& STORAGE TRAY
• The drip tray should be removed, emptied
and cleaned after each use or when the
drip tray indicator is showing Empty Me!
• Remove grill from the drip tray. Wash the drip
tray in warm soapy water. The Empty Me!
indicator can also be removed from the
drip tray.
• The storage tray can be removed and
cleaned with a soft, damp cloth (do not
use abrasive cleansers, pads or cloths
which can scratch the surface).
CARE & CLEANING
CLEANING THE OUTER HOUSING
& CUP WARMING TRAY
• The outer housing and cup warming tray can
be cleaned with a soft, damp cloth. Polish
with a soft, dry cloth. Do not use abrasive
cleansers, pads or cloths which can scratch
the surface.
NOTE
Do not clean any of the parts or accessories in
the dishwasher.
21
EN
DESCALE (dESc)
NOTE
Even if you used the provided water lter,
we recommend you to descale if there is
scale build-up in the water tank.
Only descale via the descale menu.
1 – Prepare for Descale
a. Empty the drip tray and insert into position.
b. Turn the machine o and allow to cool for at
least 4 hours. With the machine o, press and
hold the 1 CUP button, then press and hold
the POWER button together for
3 seconds. rSEt will appear on the LCD.
POWER
THEN PRESS
& HOLD
c. Rotate SELECT dial until ‘dESC” appears on
LCD and press the dial to conrm.
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
SELECTSELECTSELECT
TEMP TEXTURETEMP TEXTURETEMP TEXTURE
CARE & CLEANING
2 – Empty Boilers
a. Remove the grey silicone cover on the lower
front panel marked DESCALE ACCESS.
b.
REMOVE
c. Place a cloth over the drip tray to prevent
steam escaping.
d.
e. Use a at head screw driver to rotate the
right valve counter-clockwise SLOWLY
until fully open. As the valve opens, steam
may be released.
NOTE
If there’s no water released into the drip tray,
press and hold the 1 CUP button for
3 seconds. This will release water from the
boiler.
When the water is completely empty, close the
valve by rotating screws clock-wise until seated.
Do not overtighten screws to avoid damages
to the valves.
22
f. Repeat the above process on the left valve.
g. Empty the drip tray, use caution as the drip tray
may be hot.
h. Empty water tank, remove water lter.
i. Dissolve 1 sachet of Sage
®
Descaler™ into
1 litre of warm water. Pour solution into
the water tank.
NOTE
If water tank has not been removed, replaced
or is empty, “FILL TANK” will appear on the
LCD.
3 – Begin Descale
a. Press 1 Cup button and the LCD screen
will show countdown time (20 minutes).
During this time, the machine will ll boilers with
descale solution and heat to temperature. There
may be some water ow through the group head
during this time.
Allow the countdown timer to reach 0 as this allows
solution sucient time to dissolve scale build up.
However you can proceed to the next step at any
time by pressing the 1 Cup button.
a. Place a cloth over the drip tray to stop steam
escaping.
b. Empty boilers by repeating steps
2c and 2d.
c. Empty drip tray and insert back to place.
d. Empty water tank then rinse and ll with clean
water to the MAX line. Lock water tank back
into position.
CARE & CLEANING
4 – Flush Boilers
a. Press 1 Cup button and the LCD screen
will show countdown time (20 minutes).
During this time, the machine will ll boilers
with fresh clean water and heat to temperature.
You can proceed to the next step at any time
by pressing the 1 Cup button.
b. Place a cloth over the drip tray to stop steam
escaping.
c. Empty boilers by repeating steps 2c and 2d.
d. Empty drip tray and insert back to place.
e. Empty water tank then rinse and ll with clean
water to the MAX line. Lock water tank back
into position.
5 – Repeat Step 4 Flush Boilers
We recommend ushing boilers again to ensure
any residual descale solution is released from
the boilers.
Press POWER button to escape the Descale
mode. The descale process is now complete
and ready to use.
23
EN
PROBLEM POSSIBLE CAUSE WHAT TO DO
Motor starts but no ground
coee coming from
grind outlet
• No coee beans in bean
hopper.
• Grinder / bean hopper
is blocked.
• Coee bean may have
become stuck in hopper.
• Fill bean hopper with fresh
coee beans.
• Remove bean hopper.
Inspect bean hopper and
grinding burrs for blockage.
Replace parts and try again.
Motor starts but operates
with a loud ‘racket’ noise
• Grinder is blocked
with foreign item or chute is
blocked.
• Moisture clogging grinder.
• Remove bean hopper,
inspect burrs & remove
any foreign body.
• Clean the burrs and grind
outlet, see page 18.
• Leave burrs to dry
thoroughly before
re-assembling. It is possible
to use a hair dryer to blow air
into the burr area to quicken
the drying process.
Unable to lock bean hopper
into position
• Coee beans obstructing
bean hopper locking device.
• Remove bean hopper.
Clear coee beans from
top of burrs. Re-lock bean
hopper into position.
Portalter overlls
• Tamping fan was
removed for cleaning and
not replaced.
• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.
Emergency stop?
• Rotate the portalter to the
left to stop the auto grind,
dose & tamp function.
• Unplug power cord from
power outlet.
There is an alert on the LCD
eg. 'OVERHEAT PLEASE
WAIT', 'HEATING' etc.
• See page 15 for list of alerts.
If problem persists,
contact Sage
®
Customer
Service Centre or visit
www.sageappliances.com
TROUBLESHOOTING
24
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder running
continuously
• No beans in hopper. • Fill hopper with beans.
• Rotate the portalter to the
left to stop the auto grind,
dose & tamp function.
• Tamping fan has been
removed.
• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.
Espresso runs out around
the edge of the portalter
and / or
Portalter comes out of
the group head during an
extraction
• Portalter not inserted in the
group head correctly.
• Ensure portalter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the centre
will not damage the
silicone seal.
• There are coee grounds
around the lter basket rim.
• Clean excess coee from
the rim of the lter basket
after grinding to ensure a
proper seal in group head.
• Filter basket rim is wet or
underside of portalter lugs
are wet. Wet surfaces reduce
the friction required to hold the
portalter in place whilst under
pressure during an extraction.
• Always ensure lter basket
and portalter are dried
thoroughly before lling with
coee, tamping and inserting
into the group head.
Issues with the Auto Start
feature
• Clock not set or clock is set
with incorrect time.
• Check that the clock and
Auto Start time have been
programmed correctly. The
LCD will display a clock icon
when the Auto Start time is
programmed.
ERR error message
on LCD
• A major fault has occurred
and machine cannot operate.
• Contact Sage
®
Customer
Service Centre or visit
www.sageappliances.com
25
EN
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Pumps continue to operate
/ Steam is very wet / Hot
water outlet leaks
• Using highly filtered,
demineralised or distilled
water which is aecting how
the machine is designed
to function.
• We recommend using
cold, ltered water. We do
not recommend using water
with no / low mineral content
such as highly ltered,
demineralised or distilled
water. If the problem persists,
contact Sage
®
Customer
Service Centre.
Water does not ow from
the group head
• Machine has not reached
operating temperature.
• Allow time for the machine to
reach operating temperature.
The POWER button will stop
ashing when machine is
ready.
• Water tank is empty. • Fill tank. Prime the system by:
• 1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.
• 2) Pressing HOT WATER
button to run water through
the hot water outlet for
30 seconds.
• Water tank not fully inserted
and locked.
• Push water tank in fully and
lock latch closed.
FILL TANK on LCD but
water tank is full
• Water tank not fully inserted
and locked.
• Push water tank in fully and
lock latch closed.
No steam or hot water
• Machine is not turned on or
up to operating temperature.
• Ensure the machine is
plugged in and the POWER
button is illuminated but not
ashing.
No hot water
• Water tank is empty. • Fill water tank.
No steam
• Steam wand is blocked. • Refer to 'Cleaning the Steam
Wand', page 19.
26
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
• Turn machine o. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Steam pouring out of
group head
• Turn machine o. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
®
Customer Service Centre.
Espresso only drips from
the portalter spouts,
restricted ow
• Coee is ground
too nely.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
Espresso ows out
too quickly
• The coee is ground
too coarsely.
• Coee beans are stale.
• Adjust the grind size to a lower
number to make the grind size
slightly ner.
• Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
Coee not hot enough
• Cups not pre-heated. • Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.
No crema
• Coee beans are stale. • Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.
Not enough milk texture
• Steam wand is blocked. • Refer to 'Cleaning the Steam
Wand', page 19.
• Dierent brands and types of
milk and milk alternatives will
texture dierently. You may
need to adjust the texture level
accordingly. Refer to 'Adjusting
Milk Texture', page 9.
27
EN
TROUBLESHOOTING
GUARANTEE
PROBLEM POSSIBLE CAUSES WHAT TO DO
Too much coee extracted
• Coee is ground too
coarsely.
• Shot duration /
volume needs to be
reprogrammed.
• Adjust the grind size
to a lower number to make
the grind size slightly ner.
• Reprogram the shot
duration / volume. Refer
to 'Programming Shot
Volume / Duration', page 11.
Not enough coee
extracted
• Coee is ground too nely.
• Shot duration / volume
needs to be reprogrammed.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
• Reprogram the shot
duration / volume. Refer
to 'Programming Shot
Volume / Duration', page 11.
Amount of coee extracted
has changed, but all
settings are the same.
• As coee beans age,
the extraction rate
changes and can aect
the shot volume.
• Adjust the grind size
to a lower number to make
the grind size slightly ner.
• Reprogram the shot
duration / volume. Refer
to 'Programming Shot
Volume / Duration', page 11.
• Use freshly roasted coee
beans with a 'Roasted-On' date
and consume between 5–20
days after that date.
2 YEAR LIMITED GUARANTEE
Sage Appliances guarantees this product for
domestic use in specied territories for 2 years
from the date of purchase against defects caused
by faulty workmanship and materials. During
this guarantee period Sage Appliances will repair,
replace, or refund any defective product
(at the sole discretion of Sage Appliances).
All legal warranty rights under applicable national
legislation will be respected and will not be
impaired by our guarantee. For full terms and
conditions on the guarantee, as well as instructions
on how to make a claim, please visit
www.sageappliances.com.
www.sageappliances.com
GBR IRE
BRG Appliances Limited
Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY
Freephone (UK Landline): +44 (0)808 178 1650
Mobile Calls (National Rate): 0333 0142 970
Registered in England & Wales No. 8223512.
• Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.
Copyright BRG Appliances 2019.
BES980 UG1 A19
