PUBlIC sAfETy dEmANds ThE hIghEsT lEvEls Of qUAlITy ANd COmPlIANCE
dUrINg EvEry INTErACTION ANd ThrOUghOUT ThE INCIdENT hANdlINg
PrOCEss. ThE sTAkEs ArE hIgh, EvEry CAll ANd All ThE ACTIONs A CAll
TAkEr mAkEs ArE ImPOrTANT.
The NICE Screen Recorder solution captures and records every activity on each screen. Those recordings are available to NICE Inform
for synchronization with other recorded multimedia information sources such as 9-1-1 calls, radio transmissions, video surveillance and
text-to-9-1-1, for a complete reconstruction of an incident. This provides an accurate understanding of how an event has unfolded,
including the operator’s angle.
NICE sCrEEN rECOrdINg
ENsUrEs qUAlITy
ANd COmPlIANCE
CAPTUrINg AN
OPErATOr’s ACTIONs
dUrINg AN INCIdENT
The NICE Screen Recorder
complements the entire incident
evaluation process by recording all of
the screens at an operator’s workstation.
These include CAD screens, GIS maps
and other applications presented on any
of the multiple screens at a typical call
taker or dispatcher position. It reveals
what actions the operator took while
on CAD, CPE or any other workstation.
Depending on your objective, whether its
quality assurance, incident reconstruction
or both, NICE Screen Recorder can be
congured to meet your needs:
Q Screen Recording for Quality
Assurance
Designed for both call taker and
dispatcher positions, screens are
captured during 9-1-1 calls and
radio recording. For added efciency,
recording can be congured to take
place only when the call taker is on a
call. Additionally, screen recording can
be congured to continue capturing
activity while there’s only radio activity.
This augments the QA process with
valuable information. It helps identify
an operators, knowledge gaps
relative to navigating around incident
management systems, as well as
any divergence from protocol where
training might be required.
Q Continuous and Total Screen
Recording
NICE Screen Recorder records all of
the screens at any given workstation.
A comprehensive view of every screen
associated with the incident handling
can be useful to address claims and
support investigation. It can help
pinpoint where the disconnect in the
incident handling continuum occurred
– whether an operator entered one
set of details into CAD while providing
another over the radio; or whether
it’s a system fault – such as a CAD
malfunction.