K I O S K I N S T R U C T I O N A L , O P E R A T I O N S & T R O U B L E S H O O T I N G M A N U A L
Three Square Market Kiosk Guide
Three Square Market
2801 Harvey St.
Hudson, WI 54016
Phone 715.386.2233
By: Dan Heineman
Table of Contents
Kiosk Introduction ..................................................................... 1
Kiosk Set-Up ............................................................................ 1
Full Kiosk Model .............................................................................. 1
Cash-Out Kiosk Model .................................................................... 3
Junior Kiosk Model .......................................................................... 6
Express Kiosk Model....................................................................... 8
Microsoft © Tablet Kiosk Model .................................................... 10
Kiosk and DVR Network Set-Up ............................................. 12
Kiosk Network Set-Up ................................................................... 12
DVR (Night Owl) Product Information and Network Set-Up .......... 12
Kiosk Device/Hardware Removal or Replacement ................. 14
Kiosk Troubleshooting Guide ................................................. 15
Item will not scan at kiosk ............................................................. 15
Bill acceptor not working (with or without ‘βα’ message next to App
version) ......................................................................................... 16
Touch Screen is not working ......................................................... 16
Credit Card Reader is not reading cards ....................................... 17
Biometric / fingerprint scanner not working ................................... 17
Black Screen and/or Kiosk Rebooting Continuously ..................... 18
Index ...................................................................................... 19
Appendix A ............................................................................. 21
Appendix B ............................................................................. 22
Appendix C ............................................................................ 23
Appendix D ............................................................................ 24
Appendix E ............................................................................. 25
K I O S K O P E R A T I O N S M A N U A L
1
Kiosk Introduction
Assuming all tools needed are in place please proceed with installation and set-up of kiosk after
familiarizing yourself with this introductory information.
o save time in the future, print a copy of this document. Click Print on the File menu, and click Print
again to receive all the pages of the manual. With the printed document in hand, or computer in front
you, ensure you are in a well-lit area with easy access to components and devices. Each kiosk style will
be laid out in the following sections regarding build, including components/devices used. Below is a list of
items that will come shipped separately from the kiosk:
Check contents box for all necessary parts and devices to make sure everything is in place. Contents
box will contain:
o Kiosk Computer / PC
o 15” Touchscreen Monitor
o Ethernet Cable
o Ethernet Switch
o Kiosk Leveling Feet
o Mouse
o Keyboard
o USB type A to B Cord
o Kiosk Lock Key
o Warranty (See Appendix E, p25)
Must match corresponding TSM # on computer to the last three on the kiosk shell number before
building kiosk.
Proper lighting is a must when working inside the kiosk shell, so have a flashlight ready and the work
area well lit.
Have adequate time to prepare, so as to not rush through this process.
Kiosk Set-Up
The following covers all of our kiosk models and steps needed to ensure successful connection of all devices
and hardware.
Full Kiosk Model
This model is roughly 52” in height, 22” wide, 18” deep and weighs approximately 175 lbs. It leaves Three
Square Market with a contents box (items listed above) and the Kiosk shell with all the items securely fastened
inside. This and any additional information can be found at www.32marketstore.com, as well as at the end of
the manual in Appendix A (p22).
T
K I O S K O P E R A T I O N S M A N U A L
2
The kiosk will arrive in a couple of different formats depending on who your distributor is and their approach
to shipping. Parts / Accessory / Device / Component check list:
*Kiosk Computer / PC (varies depending on date of order)
15” Touchscreen Monitor
4” AC Fan
Fan Guard Grill
AC Fan Power Cord
Credit Card Reader/Swiper
6 Outlet Power Strip
**MEI 2000 Series Bill Mech
**MEI AE Interface Cable Kit/Harness
USB type A to B for MEI Harness
Barrel Lock (for kiosk)
Jadak Barcode Scanner
Logitech C110 Webcam
CAT5e Patch Cable
Kiosk Leveling Feet
Kiosk Snap Ring 1.5”
M3-0 .5x10mm Screws for Credit Card Reader
USB to Serial Adapter
USB Hub
Kiosk Cable Staple Clip
5 Port Network Switch
***Biometric Scanner
***Custom Decal
***Custom Wrap
The kiosk shell will arrive with MEI Bill Acceptor, credit card reader, barcode scanner, biometric scanner (if
ordered), outlet power strip, USB hub, power cords, MEI harness, webcam and other items not listed above
in the contents box. Once ready, ensure the computer is mounted to the back of the touchscreen, and then
align the bracket with the four bolts on the inside of shell. Finally, tighten nuts onto the bolts and ensure it is
held firmly in place.
Now that everything has been securely fastened and attached to the kiosk, you will need to connect
everything to the computer/USB hub, to power and then bring online. Utilizing the labels for devices and
hardware, begin connecting those devices to the computer and hub as follows:
1. Connect the touchscreen monitor’s VGA cable (large plug with screws) from the back to the computer.
2. Take the monitor’s USB type A to B cord and connect the square shaped end into the back of the
monitor (behind the bracket that holds the computer), then into a 2.0 USB port on the computer.
This is an example of our Full Kiosk Model without any
custom decals or wrap.
K I O S K O P E R A T I O N S M A N U A L
3
3. After checking that the power supply cord is securely in place on the monitor and computer, proceed
to plug both into the power supply. Turn on and wait for the computer to start up Windows and the
kiosk software.
4. Reference Troubleshooting Guide on page 14, and use the opening section as a guide to get to the
desktop of your kiosk’s computer.
5. On the desktop of computer, open the device manager as follows; to open device manager, click on
the Windows start button (lower left corner of screen) and then type device into the search bar at the
bottom. Once ‘Device Manager’ populates into the list, click on it.
At this point, you can now start connecting your devices to the computer and USB hub (if needed). Also
unplug any keyboard and mouse from the computer.
6. Using the MEI Bill Acceptor harness, plug the USB into a 2.0 USB port on the computer. Then power
on. Three Square Market will finish the installing process when registering the kiosk.
7. Take the credit card reader and plug the USB into a 2.0 USB port on the computer or USB hub. It will
show up in the device manager as a generic communications (COM1) port.
8. Find the barcode scanner USB and plug it into a 3.0 USB port on the computer. It will then show in the
device manager. This will be assigned a COM port, which typically is COM3, but Three Square Market
will finish when registering the kiosk.
9. ***If using a biometric scanner, follow this step: simply plug into one of the computers or USB hub’s
2.0 USB ports and the drivers are automatically installed after you plug in the reader for the first time.
10. Locate the webcam at the top of the kiosk (in the center), and plug it into a 3.0 USB port on the
computer. Allow it to install itself, and then check the device manager to ensure it properly installs.
Three Square Market will ensure install process as a part of registering the kiosk.
11. Double check the internet connection, in the bottom right corner of the screen, for a wireless icon or
computer monitor/cord icon to ensure the computer is online. Call Three Square Market if you
experience any difficulty with this.
12. At this point, call Three Square Market and we will work with you to complete the installation process
and get your kiosk registered with the 32M system.
Cash-Out Kiosk Model
This model is roughly 52” in height, 22” wide, 18” deep and weighs approximately 190 lbs. It leaves Three
Square Market with a contents box (items listed above) and the Kiosk shell with all the other items securely
fastened inside. This and any additional information can be found at www.32marketstore.com, as well as at
the end of the manual in Appendix B (p23).
The kiosk will arrive in a couple of different formats depending on who your distributor is and their approach
to shipping. Parts / Accessory / Device / Component check list:
K I O S K O P E R A T I O N S M A N U A L
4
*Kiosk Computer / PC (varies depending on date of order)
15” Touchscreen Monitor
4” AC Fan
Fan Guard Grill
AC Fan Power Cord
Credit Card Reader/Swiper
6 Outlet Power Strip
**MEI 2000 Series Bill Mech
**MEI AE Interface Cable Kit/Harness
USB type A to B for MEI Harness
MEI Coin Recycler
USB to Serial Adapter
Fujitsu F53 Bill Dispenser
Fujitsu Power Supply
Fujitsu Power Supply Outlet Cord
Barrel Lock (for kiosk)
Jadak Barcode Scanner
Logitech C110 Webcam
****Zebra KR203 Receipt Printer
****Power Cord
****USB Type A to B Cord
CAT5e Patch Cable
Kiosk Leveling Feet
Kiosk Snap Ring 1.5”
M3-0 .5x10mm Screws for Credit Card Reader
USB to Serial Adapter
USB Hub
Kiosk Cable Staple Clip
5 Port Network Switch
***Biometric Scanner
***Custom Decal
***Custom Wrap
The kiosk shell will arrive with MEI Bill Acceptor, MEI harness, MEI Coin Recycler, Fujitsu Bill Dispenser, credit
card reader, barcode scanner, biometric scanner (if ordered), outlet power strip, USB hub, power cords,
webcam and other items not listed above in the contents box.
Once ready, ensure the computer is mounted to the back of the touchscreen, and then align the bracket with
the four bolts on the inside of shell where the monitor goes. Finally, tighten nuts onto the bolts and ensure it
is held firmly in place.
This is an example of our Cash-Out Kiosk Model without
any custom decals or wrap.
K I O S K O P E R A T I O N S M A N U A L
5
Now that everything has been securely fastened and attached to the kiosk, you will need to connect
everything to the computer/USB hub, to power and then bring online. Utilizing the labels for devices and
hardware, begin connecting those devices to the computer and hub as follows:
1. Connect the touchscreen monitor’s VGA cable (large plug with screws) from the back to the computer.
2. After checking that the power supply cord is securely in place on the monitor and computer, proceed
to plug both into the power supply. Turn on and wait for computer to start up Windows and the kiosk
software.
3. Reference Troubleshooting Guide on page 14, and use the opening section as a guide to get to the
desktop of your kiosk’s computer.
4. On the desktop of computer, open the device manager as follows; to open device manager, click on
the Windows start button (lower left corner of screen) and then type device into the search bar at the
bottom. Once ‘Device Manager’ populates into the list, click on it.
At this point, you can now start connecting your devices to the computer and USB hub (if needed). Also
unplug any keyboard and mouse from the computer.
5. Start with getting the Fujitsu Bill Dispenser USB cord plugged into a 2.0 USB port on the computer.
Then power on the dispenser. Three Square Market will finish the installing process when registering
the kiosk.
6. Next, get the MEI Coin Recycler’s USB cord and plug into a 2.0 USB port on the computer. Then power
on the coin recycler. Three Square Market will finish the installing process when registering the kiosk.
7. Using the MEI Bill Acceptor harness, plug the USB into a 2.0 USB port on the computer. Then power
on. Three Square Market will finish the installing process when registering the kiosk.
8. Take the credit card reader and plug the USB into a 2.0 USB port on the USB hub. It will show up in the
device manager as a generic communications (COM1) port.
9. Take the monitor’s USB type A to B cord and connect the square shaped end into the back of the
monitor (behind the bracket that holds the computer), then into a 2.0 USB port on the USB hub.
10. Locate the webcam at the top of the kiosk (in the center), and plug it into a 2.0 USB port on the
computer. Allow it to install itself, and then check device manager to ensure it properly installs. Three
Square Market will ensure install process as a part of registering the kiosk.
11. ***If using a biometric scanner, follow this step: simply plug into one of the computers or USB hub’s
2.0 USB ports and the drivers are automatically installed after you plug in the reader for the first
time.
K I O S K O P E R A T I O N S M A N U A L
6
12. ****If using a receipt printer, follow this step: with the Zebra receipt printer, make sure the USB type
A to B cord is securely inserted into the back of the printer with the square-shaped end. Firmly plug in
the other end of the USB cord into a 3.0 USB port on the computer. Then power on the printer. Three
Square Market will finish the installing process when registering the kiosk.
13. Find the barcode scanner USB and plug it into a 3.0 USB port on the computer; this will show in the
device manager. It will be assigned a COM port, which typically is COM3, but Three Square Market will
finish when registering the kiosk.
14. Double check the internet connection, in bottom right corner of the screen, for a wireless icon or
computer monitor/cord icon to ensure the computer is online. Call Three Square Market if you
experience any difficulty with this.
15. At this point, call Three Square Market and we will work with you to finish up the installation process
and get your kiosk registered with the 32M system.
Junior Kiosk Model
This model is roughly 25” in height, 24” wide, 11.25” deep and weighs approximately 75 lbs. It leaves Three
Square Market with a contents box (items listed above) and the Kiosk shell with all the items securely fastened
inside. This and any additional information can be found at www.32marketstore.com, as well as at the end of
the manual in Appendix C (p24).
The kiosk will arrive in a couple of different formats depending on who your distributor is and their approach
to shipping. Parts / Accessory / Device / Component check list:
*Kiosk Computer / PC (varies depending on date of order)
15” Touchscreen Monitor
4” AC Fan
Fan Guard Grill
AC Fan Power Cord
Credit Card Reader/Swiper
6 Outlet Power Strip
**MEI 2000 Series Bill Mech
**MEI AE Interface Cable Kit/Harness
USB type A to B for MEI Harness
Barrel Lock (for kiosk)
Jadak Barcode Scanner
Logitech C110 Webcam
CAT5e Patch Cable
Kiosk Leveling Feet
Kiosk Snap Ring 1.5”
M3-0 .5x10mm Screws for Credit Card Reader
USB to Serial Adapter
K I O S K O P E R A T I O N S M A N U A L
7
USB Hub
Kiosk Cable Staple Clip
5 Port Network Switch
***Biometric Scanner
***Custom Decal
***Custom Wrap
The kiosk shell will arrive with MEI Bill Acceptor, credit card reader, barcode scanner, biometric scanner (if
ordered), outlet power strip, USB hub, power cords, MEI harness, webcam and other items not listed above
in the contents box. Once ready, make sure the computer is mounted to the back of the touchscreen, and
then align the bracket with the four bolts on the inside of shell. Finally, tighten nuts onto the bolts and ensure
it is held firmly in place.
Now that everything has been securely fastened and attached to the kiosk, you will need to connect
everything to the computer/USB hub, to power and then bring online. Utilizing the labels for devices and
hardware, begin connecting those devices to the computer and hub as follows:
1. Connect the touchscreen monitor’s VGA cable (large plug with screws) from the back to the computer.
2. Take the monitor’s USB type A to B cord and connect the square shaped end into the back of the
monitor (behind the bracket that holds the computer), then into a 2.0 USB port on the computer.
3. After checking that the power supply cord is securely in place on the monitor and computer, proceed
to plug both into the power supply. Turn on and wait for computer to start up Windows and the kiosk
software.
4. Reference Troubleshooting Guide on page 14, and use the opening section as a guide to get to the
desktop of your kiosk’s computer.
5. On the desktop of computer, open the device manager as follows; to open device manager, click on
the Windows start button (lower left corner of screen) and then type device into the search bar at the
bottom. Once ‘Device Manager’ populates into the list, click on it.
At this point, you can now start connecting your devices to the computer and USB hub (if needed). Also
unplug any keyboard and mouse from the computer.
6. Using the MEI Bill Acceptor harness, plug the USB into a 2.0 USB port on the computer. Then power
on. Three Square Market will finish the installing process when registering the kiosk.
7. Take the credit card reader and plug the USB into a 2.0 USB port on the computer or USB hub. It will
show up in the device manager as a generic communications (COM1) port.
8. Find the barcode scanner USB and plug into a 3.0 USB port on the computer; this will show in the
device manager. It will be assigned a COM port, which typically is COM3, but Three Square Market will
finish when registering the kiosk.
This is an example of our Junior Kiosk Model with a
custom wrap, but no custom decal.
K I O S K O P E R A T I O N S M A N U A L
8
9. Locate the webcam at the top of the kiosk (in the center), and plug it into a 3.0 USB port on the
computer. Allow it to install itself and check the device manager to ensure it properly installs. Three
Square Market will ensure install process as a part of registering the kiosk.
10. ***If using a biometric scanner, follow this step: simply plug into one of the computers or USB hub’s
2.0 USB ports and the drivers are automatically installed after you plug in the reader for the first
time.
11. Double check the internet connection, in bottom right corner of the screen, for a wireless icon or
computer monitor/cord icon to ensure the computer is online. Call Three Square Market if you
experience any difficulty with this.
12. At this point, call Three Square Market and we will work with you to finish up the installation process
and get your kiosk registered with the 32M system.
Express Kiosk Model
This model is roughly 25” in height, 24” wide, 11.25” deep and weighs approximately 70 lbs. It leaves Three
Square Market with a contents box (items listed above) and the Kiosk shell with all the items securely fastened
inside. This and any additional information can be found at www.32marketstore.com.
The kiosk will arrive in a couple of different formats depending on who your distributor is and their approach
to shipping. Parts / Accessory / Device / Component check list:
*Kiosk Computer / PC (varies depending on date of order)
15” Touchscreen Monitor
4” AC Fan
Fan Guard Grill
AC Fan Power Cord
Credit Card Reader/Swiper
6 Outlet Power Strip
Barrel Lock (for kiosk)
Jadak Barcode Scanner
Logitech C110 Webcam
CAT5e Patch Cable
Kiosk Leveling Feet
Kiosk Snap Ring 1.5”
M3-0 .5x10mm Screws for Credit Card Reader
USB to Serial Adapter
USB Hub
Kiosk Cable Staple Clip
5 Port Network Switch
***Biometric Scanner
***Custom Decal
***Custom Wrap
This is an example of our Express Kiosk Model without
any custom decals or custom wrap.
K I O S K O P E R A T I O N S M A N U A L
9
The kiosk shell will arrive with credit card reader, barcode scanner, biometric scanner (if ordered), outlet
power strip, USB hub, power cords, webcam and other items not listed above in the contents box. Once ready,
make sure the computer is mounted to the back of the touchscreen, and then align the bracket with the four
bolts on the inside of shell. Finally, tighten nuts onto the bolts and ensure it is held firmly in place.
Now that everything has been securely fastened and attached to the kiosk, you will need to connect
everything to the computer/USB hub, to power and then bring online. Utilizing the labels for devices and
hardware, start connecting those devices to the computer and hub as follows:
1. Connect the touchscreen monitor’s VGA cable (large plug with screws) from the back to the computer.
2. Take the monitor’s USB type A to B cord and connect the square shaped end into the back of the
monitor (behind the bracket that holds the computer), then into a 2.0 USB port on the computer.
3. After checking that the power supply cord is securely in place on the monitor and computer, proceed
to plug both into the power supply. Turn on and wait for computer to start up Windows and the kiosk
software.
4. Reference Troubleshooting Guide on page 14, and use the opening section as a guide to get to the
desktop of your kiosk’s computer.
5. On the desktop of the computer, open the device manager as follows; to open device manager, click
on the Windows start button (lower left corner of screen) and then type device into the search bar at
the bottom. Once ‘Device Manager’ populates into the list, click on it.
At this point, you can now start connecting your devices to the computer and USB hub (if needed). Also
unplug any keyboard and mouse from the computer.
6. Take the credit card reader and plug the USB into a 2.0 USB port on the computer or USB hub. It will
show up in the device manager as a generic communications (COM1) port.
7. Find the barcode scanner USB and plug it into a 3.0 USB port on the computer; this will show in the
device manager. It will be assigned a COM port, which typically is COM3, but Three Square Market will
finish when registering the kiosk.
8. Locate the webcam at the top of the kiosk (in the center), and plug it into a 3.0 USB port on the
computer. Allow it to install itself and the check device manager to ensure it properly installs. Three
Square Market will ensure install process as a part of registering the kiosk.
9. ***If using a biometric scanner, follow this step: simply plug into one of the computers or USB hub’s
2.0 USB ports and the drivers are automatically installed after you plug in the reader for the first
time.
K I O S K O P E R A T I O N S M A N U A L
10
10. Double check the internet connection, in bottom right corner of the screen, for a wireless icon or
computer monitor/cord icon to ensure the computer is online. Call Three Square Market if you
experience any difficulty with this.
11. At this point, call Three Square Market and we will work with you to finish up the installation process
and get your kiosk registered with our system.
Microsoft © Tablet Kiosk Model
This model is roughly 13” in height, 17” wide, 10” deep and weighs approximately 30 lbs. It leaves Three
Square Market boxed with keyboard, mouse, barrel lock key, Ethernet cable & switch and warranty. This and
any additional information can be found at www.32marketstore.com, as well as at the end of the manual in
Appendix D (p25).
The kiosk will arrive in a couple of different formats depending on who your distributor is and their approach
to shipping. Parts / Accessory / Device / Component check list:
Microsoft © Surface Pro 2 Tablet
10.6” ClearType Full HD Touchscreen
Tablet Power Supply
Credit Card Reader/Swiper
Barrel Lock (for kiosk)
Jadak Barcode Scanner
CAT5e Patch Cable
M3-0 .5x10mm Screws for Credit Card Reader
USB to Serial Adapter
USB Hub
***Biometric Scanner
***Custom Decal
***Custom Wrap
The tablet kiosk will arrive with credit card reader, barcode scanner, biometric scanner (if ordered), and other
items listed above. Now that everything has been securely put in place, you will need to connect everything
to the tablet and USB hub, to power and then bring online. Utilizing the labels for devices and hardware, start
connecting those devices to the tablet and hub as follows:
1. Power on the tablet and wait for it to load.
2. At this point, you can now start connecting your devices to the tablet through the USB hub. Also unplug
any keyboard and mouse.
3. Take the credit card reader and plug the USB into the USB hub connected to tablet.
4. Find the barcode scanner USB and plug it into the USB hub on the tablet.
This is an example of our Tablet Kiosk Model without any
custom decals or custom wrap.
K I O S K O P E R A T I O N S M A N U A L
11
5. ***If using a biometric scanner, follow this step: simply plug into one of the computers or USB hub’s
2.0 USB ports and the drivers are automatically installed after you plug in the reader for the first
time.
6. Reference Troubleshooting Guide on page 14, and use the opening section as a guide to get to the
desktop of your kiosk’s computer. Call Three Square Market if you experience any difficulty with this.
7. Double check the internet connection, in bottom right corner of the screen, for a wireless icon or
computer monitor/cord icon to ensure the computer is online. Call Three Square Market if you
experience any difficulty with this.
8. At this point, call Three Square Market and we will work with you to finish up the installation process
and get your kiosk registered with our system.
*Depending on when your kiosk was ordered, you will have a couple different makes it could be.
**MEI Series 2000 Bill Mechanism will be ordered from your distributor, unless Three Square Market is the distributor.
***These are options you can choose when ordering from your distributor or through www.32marketstore.com.
****The Zebra KR203 Receipt Printer is only available on the Cash-Out kiosk and is optional from Three Square Market directly.
K I O S K O P E R A T I O N S M A N U A L
12
Kiosk and DVR Network Set-Up
Please refer to this set-up guide before reaching out to Three Square Market for questions
regarding the kiosk’s online needs.
Kiosk Network Set-Up
Please refer to picture below as to where you can check to see if kiosk is online in the ‘Network and Sharing Center’ of the ‘Control Panel’.
Locate the internet icon at the lower
right-hand corner of the monitor. This
will either be an icon of a computer
monitor (hardline) or an icon of
wireless signal (hotspot or wireless).
Click on the icon, and when opened, go
to the bottom of the window and click
on ‘Network and Sharing Center.’ This will bring you to where you will be able to see if the kiosk is online;
if not, this will show where the problem is located. You will see a red ‘X’ either between the computer
name (TSM-xxx) and network, or network and internet. Call Three Square Market if you cannot solve the
problem by double-clicking on the red ‘X’ and letting the computer try to solve it.
We require access on port 8443 to stoked.32market.com and port 3000 and 3001 to ws.32market.com.
Desired Internet Speeds of 3Mb Download and 2Mb Upload minimum.
DHCP IP address configuration is preferred.
A hardline (Cat5, Cat5e or Cat6) connection is preferred over a wireless or hotspot connection.
All kiosk communication is strictly outbound and does not require any inbound communication.
DVR (Night Owl) Product Information and Network Set-Up
The following information is the only support Three Square Market provides for the Night Owl Security System.
Regardless of which system was purchased:
Night Owl 4-Channel DVR X9-44-50
o 4 Channel Security System with a 500GB HDD, 4 Hi-Res 900 TVL Cameras and Free Night Owl
Pro App Night Owl’s cutting edge X9-44-500 is a 960H complete security solution with a 500GB
pre-installed hard drive, 4 hi-resolution 900 TVL cameras with 70° wide angle viewing and
remote playback. Utilizing the included 6 ft. HDMI cable, view or playback footage seeing every
detail clearer than ever! With this TRUE 960H DVR, now you can enlarge your images on a
wide screen television and see all the details you never could before! Unlike other security
systems Night Owl enables you to maintain your mobile lifestyle by giving you tools that allow
you to remotely monitor your home or business with our exclusive Night Owl Pro App! Receive
motion activated push notifications to your Smart Device when the sensors detect activity.
Need to change your settings to your DVR but you’re on the go? Want to live view or even
playback footage? The X9 Series is fully controllable via your smart device! All of Night Owl
products give you true 24/7 video security day or night around the globe.
K I O S K O P E R A T I O N S M A N U A L
13
Night Owl 8-Channel DVR X9-88-1TB
o 8 Channel Security System with a 1TB HDD, 8 Hi-Res 900 TVL Cameras and Free Night Owl Pro
App Night Owl’s cutting edge X9-88-1TB is a 960H complete security solution with a 1TB pre-
installed hard drive, 8 hi-resolution 900 TVL cameras with 70° wide angle viewing and remote
playback. Utilizing the included 6 ft. HDMI cable, view or playback footage seeing every detail
clearer than ever! With this TRUE 960H DVR, now you can enlarge your images on a wide
screen television and see all the details you never could before! Unlike other security systems
Night Owl enables you to maintain your mobile lifestyle by giving you tools that allow you to
remotely monitor your home or business with our exclusive Night Owl Pro App! Receive
motion activated push notifications to your Smart Device when the sensors detect activity.
Need to change your settings to your DVR but you’re on the go? Want to live view or even
playback footage? The X9 Series is fully controllable via your smart device! All of Night Owl
products give you true 24/7 video security day or night around the globe.
or Night Owl 16-Channel DVR X9-168-2TB
o 16 Channel Security System with a 2TB HDD, 8 Hi-Res 900 TVL Cameras and Free Night Owl
Pro App Night Owl’s cutting edge X9-168-2TB is a 960H complete security solution with a 2TB
pre-installed hard drive, 8 hi-resolution 900 TVL cameras with 70° wide angle viewing and
remote playback. Utilizing the included 6 ft. HDMI cable, view or playback footage seeing every
detail clearer than ever! With this TRUE 960H DVR, now you can enlarge your images on a
wide screen television and see all the details you never could before! Unlike other security
systems Night Owl enables you to maintain your mobile lifestyle by giving you tools that allow
you to remotely monitor your home or business with our exclusive Night Owl Pro App! Receive
motion activated push notifications to your Smart Device when the sensors detect activity.
Need to change your settings to your DVR but you’re on the go? Want to live view or even
playback footage? The X9 Series is fully controllable via your smart device! All of Night Owl
products give you true 24/7 video security day or night around the globe.
The network set-up information for any of the above models of the Night Owl DVR system is as follows:
The DVR requires port forwarding (TCP/UPD) on ports 9000 and 2051.
The forwarding should be to the Static IP address assigned to the DVR.
Refer below for detailed example:
Public Port Private Port Protocol IP Address (Example)
9000
9000
TCP/UPD
192.168.0.150
2051
2051
TCP/UPD
192.168.0.150
K I O S K O P E R A T I O N S M A N U A L
14
Kiosk Device/Hardware Removal or Replacement
If changing out devices or components of the kiosk, please use the following steps as a
guide through this process. Assuming all tools needed are in place please proceed with
the build.
o save time in the future, ensure you make note of how the kiosk is built before swapping out devices
and hardware. With the printed document in hand, or computer in front you, ensure you are in a well-
lit area with easy access to components and devices, in conjunction with the appropriate tools. Each
kiosk style essentially has exact same build, with the tablet kiosk being the exception for all devices but the
credit card reader and barcode scanner.
In addition to the previous sections’ steps, use the following options to help you with certain different aspects
of physically installing or building parts of your kiosk:
If changing out the locks; attach locks using Loctite and wrench or socket.
If changing or replacing the barcode scanner; remove current one and mount with screws to bracket
that holds it.
If removing the barcode scanner bracket to swap out the barcode scanner, simply mount the bracket
using the nuts provided.
If changing or replacing the credit card reader, remove current one and secure the new one with the
screws that were in place.
If mounting a biometric scanner for the first time (or replacing), drill ¾” hole in side of kiosk for the
conversion kit. Place the biometric scanner in the bracket and use 1 ½” sheet metal screws to mount
to the kiosk.
If replacing the MEI Series 2000 Bill Mechanism, first disconnect the power supply. Then disconnect the
harness from computer. Once those are done, remove the four nuts holding acceptor in place. Now,
repeat the steps in reverse to finish changing out the new acceptor.
*If replacing the MEI Coin Recycler, first disconnect from the power supply. Then disconnect from the
computer. Once completed, simply lift the coin mechanism straight up and remove. Before installing
the new coin mechanism, check that the holding screw is still barely separated from bracket. Now,
repeat the steps in reverse to finish changing out the new coin mechanism.
*If replacing the Fujitsu F53 Bill Dispenser, first disconnect the power supply. Then disconnect from the
computer. Once those are done, remove the 2 screws from the front of the sliding drawer bracket and
remove the dispenser. Now, repeat the steps in reverse to finish changing out the new dispenser.
**If replacing the biometric scanner on the Microsoft© Tablet, simply remove the old fingerprint
scanner from the USB hub and replace with a new one.
*These are Cash-Out Kiosk only steps.
**Depending on when your tablet was ordered, you will have a fingerprint scanner located differently.
T
K I O S K O P E R A T I O N S M A N U A L
15
Kiosk Troubleshooting Guide
To log into kiosk computer desktop using a keyboard and mouse to check on devices and
connectivity:
Ctrl + Alt + Del -> Select Start Task Manager -> Click on the tab “Processes” (if not already there)
and locate (image name) process “Team2mon.exe” and right-click on it to ‘end process tree’ ->
if you did not end process tree for team2mon.exe, locate the process “Stokedkiosk.exe” and
right-click to ‘end process’ -> Now click on “File” (in upper left corner) –> select “New Task (Run)”
hit ok -> type in “explorer” or if there just click ‘ok’.
If possible, log into the kiosk (v153+) and hit the ‘Site Admin’ button. In there, click on the ‘Exit
to Desktop’ button and you will be sent directly to the computer’s desktop.
You can now access the computer’s desktop, menu and setting screens as a normal PC. This
process will be used throughout the troubleshooting guide.
*If the following steps do not work or you have trouble getting through them, call Three Square Market
at 715.386.2233, option #2.
Item will not scan at kiosk
Restart the kiosk to reset the connection between PC and Scanner.
Beeps/flashes but screen does not change or actually scan:
o Go to the desktop of computer (through task manager or site admin button on kiosk when logged-
in) and open device manager. To open device manager, click on Windows start button (lower left
corner of screen) and then type device into search bar at the bottom. Once ‘Device Manager’
populates into the list, click on it. Check for errors, then unplug scanner from computer, wait 5
seconds, then plug back in and wait for device to install. Restart computer.
o Go to the station settings in 32market.com site (Site Admin Manage -> Store -> Station Settings)
and make sure COM port is set correctly. Make sure COMx matches with station settings for
barcode scanner. Restart computer.
Error item does not exist:
o Check that the item has an accurate UPC number listed. Adjust accordingly if there needs to be a
change to the number and then re-scan.
o If not in the Store – Import Items to Store and once completed, re-scan at kiosk.
o If not in the Warehouse - Import Catalog Items to Warehouse and once completed, import to
store then re-scan.
o If not able to import the item into the Warehouse, then go to 32market.com site (Site Admin
Manage -> Catalog -> Add Item to Catalog) and add new product to system.
For any other error messages, please contact Three Square Market at 715.386.2233, option #2.
K I O S K O P E R A T I O N S M A N U A L
16
Bill acceptor not working (with or without ‘βα’ message next to App version)
Restart the kiosk to reset the connection between PC and Bill Acceptor.
Confirm the dip switches on the side of the validator (MEI 2000 Series) are all set to “Off”.
Check “Device Manager” for error. If present (yellow triangle), right-click on device and select ‘scan
for changes’. If that does not work, contact Three Square Market.
Bills are not being accepted:
o Is the bill being inserted at a screen that is awaiting payment (deposit funds, or pay with cash)?
If not, note that it will not randomly accept a bill and needs to be prompted through the system
to take it.
o Alternatively, go to the station settings in 32market.com site (Site Admin Manage -> Store ->
Station Settings) and make sure COM port is set correctly. Double check COMx matches with
station settings for bill acceptor.
Bill Jam:
o Open bill acceptor panel and remove the bill acceptor head (lift up on the small metal bar),
check for a bill jam by opening the yellow portion of the head. Put acceptor back together.
o After closing up acceptor, disconnect USB cord that goes from the bill acceptor to the
computer. Next, power off the bill acceptor ONLY. After waiting 10 seconds, then plug the USB
cord back into the computer. After that you need to power on the bill accepter. Finally, restart
the computer so that the connection reset.
Disabled from System:
o Check for red light blinking twice. Once confirmed, disconnect USB cord that goes from the bill
acceptor to the computer. Next, power off the bill acceptor ONLY. Then plug the USB cord
back into the computer. After that you need to power on the bill accepter. Finally, restart the
computer so that the connection resets.
Green Lights are Off:
o Has the USB or bill acceptor been unplugged recently? You need to check the cables are
securely connected to the PC (USB harness) and the power supply is plugged-in.
o Alternatively, go to the station settings in 32market.com site (Site Admin Manage -> Store ->
Station Settings) and make sure COM port is set correctly. Double check COMx matches with
station settings for bill acceptor.
Touch Screen is not working
Restart the kiosk to reset the connection between PC and Touch Screen.
Confirm the monitor is powered on (small button on top center of monitor), does a green light show
on the back of the monitor?
Open the start menu and then select “Devices and Printers” in the right column. Ensure that the top
row has icon of a mouse with Elo underneath in the description. If not, monitor to computer USB
cord is not plugged-in.
Unresponsive or un-calibrated
o Check cables inside to make certain all are connected securely; power cord, VGA cord (with
screws) and USB cord to computer.
K I O S K O P E R A T I O N S M A N U A L
17
o On the desktop of the computer or in the start menu, locate icon that says “Elo Config” and
double click. Once opened, click on ‘Calibrate Touch Screen’ and press your finger in the center
of the target that pops up in the upper left then follow the next two with the same process.
After completed, restart kiosk.
Credit Card Reader is not reading cards
Restart the kiosk to reset the connection between the PC and the CC Reader.
Double check the “Devices and Printers” menu has the ‘USB Swipe Reader’ in it. If not, ensure reader
is plugged-in.
Biometric / fingerprint scanner not working
Restart the kiosk to reset the connection between the PC and the CC Reader.
Open the device manager once in the desktop. Keep this open to confirm the following instructions
are carried out correctly. Locate ‘Biometric Device’ at the top to ensure there are no device errors
registering with Windows. Then unplug it from the computer/USB hub, wait 5 seconds, plug back in
and finally restart the computer.
If the LED does not turn on, remove the finger and wait for 5 seconds to allow the sensor to reset.
Then try again.
Ensure proper usage by your location’s users:
o The pad is the fleshy part of the finger, located in the middle of the first segment. Be sure that
the pad (not the tip) covers as much of the sensor window as possible so that the core of their
fingerprint can be scanned. It is okay for them to place their finger at an angle. Please see
below for examples:
o Apply light pressure: Apply pressure lightly and evenly during the scanning process. Use as
much pressure needed to hold a piece of paper between their fingers. Pressing too hard may
result in a dark or blurred fingerprint.
K I O S K O P E R A T I O N S M A N U A L
18
o Keep their finger still: The LED will light up to scan their fingerprint. They need to keep the
finger in place while the fingerprint is scanned.
o Find the core of the fingerprint: The core of the fingerprint is located between the middle and
lower edge of the first segment of your finger. An easy way to ensure that the core is scanned
is to place the finger on the reader so that the first joint of the finger aligns with the bottom
edge of the sensor window.
o Problematic fingerprints: By following the above guidelines, you should be able to get
consistently good results. Sometimes, however, certain skin conditions or environments may
cause poor fingerprint images. Damp skin may cause fingerprints that are too dark or
smudged, but can be remedied by wiping fingers before input. If your finger is extremely dry,
you can safely use a moisturizing lotion before input.
Black Screen and/or Kiosk Rebooting Continuously
Check internet connection, the kiosk will reboot every 2 minutes if no internet can be located.
Make note that the screen will be black just prior to the kiosk software loading.
Contact our customer support hotline, 715.386.2233, option #2.
K I O S K O P E R A T I O N S M A N U A L
19
Index
10.6” ClearType Full HD Touchscreen, 10
15” Touchscreen Monitor, 1, 4, 6, 8
Set-up, 2
4” AC Fan, 2, 4, 6, 8
5 Port Network Switch, 2, 4, 6, 8
6 Outlet Power Strip, 2, 4, 6, 8
AC Fan Power Cord, 2, 4, 6, 8
Appendix A
Kiosk Spec Sheet, 21
Appendix B
Kiosk Spec Sheet, 22
Appendix C
Kiosk Spec Sheet, 23
Appendix D
Kiosk Spec Sheet, 24
Appendix E
Warranty, 25
background, 2, 3, 6, 8, 10
barcode scanner
Build, Installation, Parts, Troubleshooting, 2, 3, 4, 6, 7,
8, 9, 10, 14, 15
Barrel Lock, 2, 4, 6, 8, 10
Bill acceptor not working (with or without ‘βα’
message next to App version), 16
Bill Dispenser
Installation, Troubleshooting, 4, 5, 14
Bill Jam
Troubleshooting, 16
Biometric Scanner
Installation, Troubleshooting, 2, 4, 7, 8, 10
Black Screen and/or Kiosk Rebooting
Continuously, 18
Cash-Out Kiosk, 3
CAT5e Patch Cable, 2, 4, 6, 8, 10
changing out the locks, 14
connecting your devices, 3, 5, 7, 9, 10
contents box
Kiosk Parts, 1, 2, 3, 4, 6, 7, 8
credit card reader
Installation, Troubleshooting, 2, 3, 4, 5, 7, 8, 9, 10, 14
Credit Card Reader
Installation, 2
Credit Card Reader is not reading cards, 17, 18
Ctrl + Alt + Del, 15
Custom Decal, 2, 4, 7, 8, 10
Custom Wrap, 2, 4, 7, 8, 10
desktop, 15
Device Manager
Installation, Troubleshooting, 3, 5, 7, 9, 15, 16
Disabled from System
Troubleshooting, 16
DVR, 12
DVR (Night Owl), 12
Ethernet Cable, 1
Ethernet Switch, 1
Express Kiosk, 8
Fan Guard Grill, 2, 4, 6, 8
Fujitsu F53, 4
Fujitsu Power Supply, 4
Fujitsu Power Supply Outlet Cord, 4
Full Kiosk, 1
Green Lights are Off
Troubleshooting, 16
hardline, 12
Harness
MEI Bill Acceptor, 2, 4, 6
internet connection, 3, 6, 8, 9, 11, 18
Item will not scan at kiosk, 15
Jadak, 2, 4, 6, 8, 10
Junior Kiosk, 6
Keyboard
Desktop, Troubleshooting, 1
Kiosk Cable Staple Clip, 2, 4, 6, 8
Kiosk Computer, 1, 2, 4, 6, 8
Kiosk Leveling Feet, 1, 2, 4, 6, 8
Kiosk Lock Key, 1
Kiosk Network Set-Up, 12
Kiosk Snap Ring 1.5”, 2, 4, 6, 8
Kiosk Troubleshooting, 15
Logitech C110, 2, 4, 6, 8
M3-0 .5x10mm Screws, 2, 4, 6, 8, 10
MEI 2000 Series, 2, 4, 6, 16
MEI Bill Acceptor
Installation, Troubleshooting, 2, 3, 4, 5, 7
MEI Coin Recycler
Installation, Troubleshooting, 4, 5, 14
Microsoft © Tablet, 10
mounting a biometric scanner, 14
Mouse
Desktop, Troubleshooting, 1
Network, 12
Network and Sharing Center, 12
New Task (Run), 15
print, 1
Receipt Printer
Installation, Troubleshooting, 4, 11
replacing the Fujitsu F53, 14
replacing the MEI Coin Recycler, 14
K I O S K O P E R A T I O N S M A N U A L
20
replacing the MEI Series 2000 Bill Mech, 14
Set-Up
Kiosk Installation, 1, 12
Start Task Manager, 15
Stokedkiosk.exe, 15
Table of Contents, i
Team2mon.exe, 15
Three Square Market, i, 1, 3, 5, 6, 7, 8, 9, 10, 11, 12,
15, 16
Touch Screen is not working, 16
un-calibrated
Touchscreen, 16
USB Hub
Installation, Troubleshooting, 2, 4, 6, 8, 10
USB to Serial Adapter, 2, 4, 6, 8, 10
USB type A to B
MEI Harness, Troubleshooting, 1, 2, 4, 5, 6, 7, 9
Monitor, 5, 7, 9
Touchscreen, 2
VGA cable
Monitor, 2, 5, 7, 9
Warranty
Kiosk Parts, 1
webcam
Installation, Troubleshooting, 2, 3, 4, 5, 7, 8, 9
Webcam
Installation, Troubleshooting, 2, 4, 6, 8
Zebra KR203, 4
K I O S K O P E R A T I O N S M A N U A L
21
Appendix A
K I O S K O P E R A T I O N S M A N U A L
22
Appendix B
K I O S K O P E R A T I O N S M A N U A L
23
Appendix C
K I O S K O P E R A T I O N S M A N U A L
24
Appendix D
K I O S K O P E R A T I O N S M A N U A L
25
Appendix E
