FRAME WARRANTY
All frames include a 1-year warranty against manufacturer defects at no additional charge. Frames
are not warranted against accidental breakage. Opticians must use their discretion in determining
whether the manufacturer will consider the damage was a result of a defect or breakage and the
manufacturer will have the final say.
If the frame breaks after the 1-year warranty expires, patients may purchase a new frame at the retail
price and precision optometry will mount patients lenses into the new frame.
If patients choose to place new lenses into an old or new frame that was not purchased in our office,
Precision Optometry will not be held liable if the lab breaks or damages the frame. Agents of
Precision Optometry will not adjust, fit or make any modifications to frames when not purchased at
Precision Optometry.
As frames age, they may become brittle in ways invisible to the human eye. If an older frame is no
longer being manufactured and is not available for purchase the patient assumes all risk when putting
new lenses into their frame. For example, if the patient picks up their glasses and they break after 1
week, the lab will not remake the lenses into a different frame. The lab considers this to be a new
order and the patient would be responsible to pay for the cost of the new lenses and new frame.
LENS WARRANTY
A one-time lens remake and refraction re-check will be granted, free of charge, within 90 days (3
months from the date of the original eye exam) under the following conditions: A) RX change, B)
Optical center change, C) PD change, D) Segment height change, or E) Lab error.
If a patient seeks a remake on their glasses after 90 days but not more than 180 days (6 months)
after the lab shipment date, we will charge the patient a $60 refraction fee (if a new refraction is
required).
After 6 months, the lab will not make any prescription changes or doctor changes to the lenses and
the patient must pay in full. After 6 months the lab considers any changes to be a new order.
If a patient chooses to upgrade their lens options within 90 days then patients must pay the applicable
upgrade charges.
If a patient chooses to downgrade their lens options no refunds will be given, we will simply redo the
lenses at no charge.
Technology does not exist to “buff out” or polish lenses that are scratched or chipped. Lenses can
only be replaced by purchasing new lenses or using a manufacturer warranty, if available. Lens
manufacturer warranties vary as follows, with dates commencing from the date they were shipped
from the lab.
ANTI-REFLECTIVE COATINGS
Standard Anti-Reflective Coatings labeled A, B and C have a one-time, 1 year warranty. We
will remake the lenses at no charge one- time within 1 year for any scratches.
Premium Anti-Reflective Coating labeled D has a two-time, 2 year warranty. We will remake
the lenses at no charge two-times within 2 years for any scratches.
POLYCARBONATE, HI-INDEX and TRIVEX
All have a one-time, 1 year warranty because they include a scratch resistant coating.
TRANSITIONS
These lenses have a one-time, 1 year warranty because they include a scratch resistant
coating.
PLASTIC LENSES
Plastic lenses do not have a scratch warranty.
No frame re-styles will be allowed once frames have been ordered and processed by the lab.
Patients are ultimately responsible for choosing their own frame style, fit and color.
Once insurance benefits have been billed the benefits cannot be reinstated.
ALL SALES ARE FINAL, THERE ARE NO REFUNDS OR RETURNS ONCE GLASSES HAVE
BEEN ORDERED AND PROCESSED.
