Documents Fail Conversion | OpenText™ RightFax
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DOCUMENTS FAIL CONVERSION | Advantage Technologies
Documents Fail Conversion
Applies to
RightFax 10.6
Summary
In RightFax, when you add or remove features after applying RightFax 10.6 Feature Pack (FP) 1 or FP1 Service
Releases, new faxes fail conversion.
• The RightFax log shows errors from the RightFax Conversion Engine.
• You cannot reinstall FP1 or FP1 Service Releases.
• Documents processed by the RightFax Conversion Engine fail conversion.
Error Message:
• Error importing plug-ins: Unable to load converters.
• Cannot cast the underlying exported value of type 'Conversion.Converter.IConverter
(ContractName="Conversion.Converter.IConverter")' to type 'Conversion.Converter.IConverter'.
• Problem executing command 'Start'
Resolution
All updates must be re-applied to affect the new components and the replaced shared files.
Use the following steps to resolve this issue:
1. Verify your current patch level:
• In Enterprise Fax Manager (EFM) open a connection to the RightFax Server.
• Click Fax Servers.
• The product version and patch level information is in the Version column. You may need to widen the
column to see the entire value.
2. If you added or removed features after applying RightFax 10.6 Feature Pack (FP) 1 or FP1 Service Releases,
reapply updates as follows:
Documents Fail Conversion | OpenText™ RightFax
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DOCUMENTS FAIL CONVERSION | Advantage Technologies
• In Regedit.exe, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RightFax.
• Set Hotfix value to 0 and ServicePack value to 0.
• Reinstall Feature Pack 1.
3. If FP1 Service Releases and/or beta patches have been applied previously, these must also be reapplied.
Cause
This is caused by an issue with the installer; when the product is modified, the installer copies files from the base-
level image and thus creates file version mismatches for the new components and shared files.
Additional Information
DISCLAIMER: OpenText recommends backing up your registry files (SYSTEM.DAT and USER.DAT) before making any
changes. OpenText will not be responsible for improper modification of the system registry. Using Registry Editor
incorrectly can cause serious issues that may require you to reinstall Windows.RF-11977 - Modifying RightFax
features after applying 10.6 Feature Pack 1 breaks all RightFax conversion processes
RF-12371 - After adding a feature you are unable to reapply FP1, if any SR is applied
RF-12512 - Modifying RightFax features after applying 10.6 Feature Pack 1 SR1 breaks all RightFax conversion
processes
Documents Fail Conversion | OpenText™ RightFax
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DOCUMENTS FAIL CONVERSION | Advantage Technologies
Advantage Technologies
228 East 45th Street
4th Floor South
New York, NY 10017
866-730-1700
info@atechnologies.com
www.atechnologies.com
About Advantage
Advantage Technologies has been providing on-premise and cloud-
based enterprise fax and automated electronic document delivery
solutions for over 20 years. Our team has completed thousands of
successful system deployments worldwide in such industries as finance,
insurance, banking, government, manufacturing, transportation, and
healthcare.
Our North American helpdesk and sales team are certified on OpenText
RightFax, Alchemy, RightFax Connect, Secure Mail, Secure MFT,
Brooktrout fax boards and FoIP software, Dialogic Media Gateways,
Sonus Fax Gateways, and cloud-based fax solutions. Advantage
Technologies is a leading OpenText Platinum Partner and Authorized
Support Partner (ASP).
Throughout our partnership with OpenText, Advantage has been
recognized as RightFax Partner of the Year, IX Partner of the Year, and
an IX Partner Leader.
